NAPA Auto Parts

4.3 (46)

  440 Merrill Rd, Pittsfield, MA 01201
  (413) 445-5628
  napaonline.com
  Claimed

Auto parts store Auto parts market Car accessories store Car battery store Car repair and maintenance service Motorcycle parts store Racing car parts store Tool rental service Truck accessories store Truck parts supplier

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sawyer Scott
4 weeks ago
Great staff. Always helpful.

  Neal Brassard
9 months ago
The parts I needed to change my oil were $30 cheaper at napa than anyone else including Walmart or Amazon. Quick friendly service even took some of my waste oil.

  Adam Blaisdell
4 months ago
The store smells like cat farts. It s unbearable.

  Joe Moir
2 years ago
Bought a battery in November. In January while 50 miles away my truck instantly died. $600 tow and $1000 repair. Mechanic found that although battery tested good it would intermittently short out and drop to 5 volts for no reason. Battery was replaced and truck has run fine for two months. NAPA would not take battery back and refund or credit. Yes it tests good on the bench but it intermittently shorts out and dies. I ll never buy from Napa again

  Will Hyland
4 years ago
Associate did not understand part I was looking for (complete strut for 09 Subaru Outback) other employees were not helpful. Instead of helping other employee (store was empty) they sat in chairs and continued their personal conversations. Manager was rude and unfriendly. Adopting a rude and condescending attitude when I showed him a picture of the part I was looking for. Rolling his eyes says we know what it is you don t have to show us - clearly you don t. Manager went and looked up other random parts for people who weren t in store and ignored situation. Only came here because I called ahead and part was in stock. Left after wasting 20 minutes without the part. Poor service all around.

  Eric Filkins
4 years ago
After 30 years being a customer I couldn't believe the way they treated my father. He is a loyal customer. Just because your staff is un you don't take that out on the customer. Then your confronted with a issue and he calls you out your rude? All the staff at once was rude. Shame on you.

  Bill Gates
9 months ago
Ordered parts online at store website,parts are in stock,drove 20 miles to store to get parts,they don't have them.Informed by parts guy ,the website is never accurate.

  william Bynack
5 months ago
Always have what I'm looking for

  Lori Cormier
9 months ago
I delt with James the sales rep. Very pleasant, knowledgeable and helpful.

  Spee Watson
2 years ago
Friendly, helpful staff. They had my hard-to-find part in stock too!

  Rebecca (Rebecca)
6 years ago
Such a nice clean organized auto parts store. The prices were actually better than other competitors and they had my part in stock.

  Kenneth Falkowich
4 years ago
Had what I needed and got it for $20 off for internet order. Good thing I got it when I did, bad bulb, got pulled over on the way home. Just got warning because I had the part. Awesome.

  John U
6 years ago
Knowledgeable staff and good quality products If it s not in stock they ll get it for you. Delivers to dozens of area businesses.

  Steven James
5 years ago
Parts are usually in stock, service is always great. Never had to wait for a part more than overnight

  Matthew Eaton
a year ago
Nice staff. Always seem to have what is needed

  Kristy Fuller
5 years ago
Always go here when looking for car parts ect the staff is very helpful

  Kevin Washock
9 months ago
Great customer service.

  Stephen Szabo
2 years ago
Always helpful and carry large stock

  bubba speaks
2 years ago
Helpful honest and reasonably priced

  Rick Hopkins
5 years ago
Helpful staff and better parts then most auto parts stores

  Tammy Parent
a year ago
Fast friendly knowledgeable service..

  Joseph Gi
3 years ago
Good deals on parts and 94 octane and 110

  Megan Pond
6 years ago
Most associates are friendly and know there stuff

  Joshua Bellows
2 years ago
Everyone was friendly and super helpful!

  Raynond Sheline
5 years ago
The staff there is very knowledgeable and helpful.

  Joel Kandrach
6 years ago
Good parts and knowledgeable staff

  Jerre Hoffman
5 years ago
Had what I needed for a 1923 REO

  Althea Roy
2 years ago
Awesome service

  TREASA AMSTEAD
7 years ago
Good people

  Alexander Gaviorno
5 years ago
Had what i needed.

  Opening Hours

Monday 7:30 AM-7 PM
Tuesday 7:30 AM-7 PM
Wednesday 7:30 AM-7 PM
Thursday 7:30 AM-7 PM
Friday 7:30 AM-7 PM
Saturday 7:30 AM-6 PM
Sunday 9 AM-3 PM

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