Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Richard Johansen
5 months ago
My car wouldn't start and I couldn't jump it, so I called AAA. They sent Jay from EMS and he saved the day. He couldn't get the car to jump either, but he didn't leave me stranded. He jumped back in his truck, came back with a new battery and replaced it in the rain. Car started right up. Jay definitely takes pride in his work and clearly enjoys what he does. Hats off to EMS management for allowing him the flexibility to provide such excellent service.
Roxie Rachel
2 months ago
My car got totaled and towed here. Apparently they just let anyone approach your car and don t lock the doors. So don t be surprised if anything is stolen from your car.
Jason Pierce
5 months ago
If your car needs repairs do not bring to EMS. After being told my car would be repaired in 2 days it sat there for over a week without even a phone call to let me know the progress or I should say lack of progress. In the end the car was not repaired. It actually left EMS with more problems due to them damaging my brakes.Service: BrakesService: Brakes
christian rowe
7 months ago
First off Jay needs a raise, and the associate Jay explained our situation to absolutely needs recognition! Our service call orders said we only needed a jump even though we actually needed a tow. They could have just passed it off and made us wait but they listened and fixed the issue. And mind you we were 25 minutes late getting to the site!!!! I was so impressed!!!
Robby Wallace
2 months ago
Was a pain to get car back after being towed.
Jared Lyons
4 months ago
Recently used them for an impound tow and buying plow parts and covenant fuel station they remember your name service is top notch!
Salvatore Galanti
5 months ago
I went in for an estimate and caillou wouldn t even talk to me . Made his mom talk to me. And then said he didn t know how to fix it cuz there was know YouTube video?Service: BatteryService: Battery
Marci Bachand
a year ago
I recently got a flat on my SUV, my warranty company sent them for a tow. The driver identified himself to my husband with a handshake and proper greeting. They were very professional and got my vehicle to its destination in quick time. Thank you so much for great service. I highly recommend this company.Service: Car towingService: Car towing
Crystal G
2 years ago
I called AAA for a battery issue because my car wouldn't start. The AAA representatives were awful, gave me misinformation and caused a lot of stress for me. They sent EMS for a jump-start. When Evan arrived, he was very helpful. He said he could check my battery and replace it if necessary, on site! The battery was bad and he had it replaced within minutes. I will definitely use EMS for future car repairs.Service: Battery
Steve Hillard
2 years ago
My SUV was high centered on a big stump in front of my house and all I could think was what kind of damage did I do? What kind of damage will it do getting it off the large stump? Steve from EMS came out for my AAA and he was definitely experienced! To say the least he got my vehicle off the stump and did with no extra damage I had a piece of bumper plastic pop off when I hit it. When he took it off the stump I put it back on and there were no issues I m still driving my vehicle can t tell anything even happen thank you EMS for doing AAA I ve used it for 18 years and you guys bar-none are the best!Service: Car towing
Claudia Austin Curry
a year ago
Had a dead battery and called AAA. Kaiden replied quickly and arrived within 10 minutes . . . He was polite and responsive to my questions. I highly recommend the service from this location!Service: BatteryService: Battery
G Reddy
2 years ago
This place was a LIFESAVER I was moving cross country hauling a trailer when my truck had a mechanical failure in the wee hours of Sunday morning. I limped into Pittsfield to find that pretty much everything was closed. Monday morning I started making phone calls and was told everyone was booked at least till Thursday...one place recommended EMS Automotive. Called and explained my dilemma. They were able to get me in and Evan got my truck back on the road! He did not BS me with anything other than what I needed and told me what I would need in the near future. This place is great!
Mohinder Goyal
2 years ago
Hi,I went to EMS automotive when my car broke down on my way to Niagara.EMS was the only one open early morning, and they addressed the situation.I met Gerald there, and he identified the issue and guided us with a perfect solution.I appreciate his help and time.Thank you.
Anthony Casella
2 years ago
I had a very good experience with this company. I can't remember the tow truck drivers name but he was was professional, efficient, and fast. My vehicle broke down and this company really helped me out. Grateful, and thankful.
Lloyd Hoague
a year ago
There is a very nice gentleman name Sal who I'd like to thank for helping me with my vehicle very nice guy down to earth and to thank him again on help an a young lady who had pulled over due to her hitting a curb he was so cool ool to stop and offer a hand shout out to him from the guy on Lincoln st Toyota highlander need more ppl in the world like himService: Auto maintenance
Humbeurto Fernandez
2 years ago
Steve was awesome got my vehicle quick and easy, very professional, Evan was able to fix it and I beleive her name was ella or elly was so nice too thanks I highly recommend EMS!Services: General repairs & maintenance, Auto engine diagnostic, Car towingServices: General repairs & maintenance, Auto engine diagnostic, Car towing
Nathaniel Mcbean
2 years ago
Don t get your car towed by this company and definitely don t have your car stored in their lot. They leave your car unlocked and take no responsibility when things are stolen out of your vehicle.
Bass Man 64
a year ago
These guys were great!! Picked up car ! Fixed it quickly!! Very fair priced !! I ll be going back if needed?
Ellie Kenney
2 years ago
In response to Nathan McBeans Comment Police were called, Cameras were looked over and there was no evidence of theft,, or proof of personal property in vehicle, when vehicles are a Police Tow they are kept behind a locked gate with eyes in the sky,..I'm sorry your upset about the tow, try to be more careful about driving, Be Safe Out ThereServices: Tires, General repairs & maintenance, Auto engine diagnostic
Albert Farrior
2 years ago
My car recently experienced serious water leak, these guys replaced busted thermostat housing got me back on the road and fixed my reverse lights within a day.
Tina Conner
11 months ago
You have the rudest drivers who really should mind their own business if they don't what they are talking about
Donald Mather
8 months ago
Really nice all around shop with full service gas station
Anthony Sears
a year ago
Evan and his staff do a great job and they are quick to attend your needs
Becky Klein
2 years ago
Super friendly FULL service!! They even washed my windshield!
John Feeley
2 years ago
This business is great and the tow truck driver was excellent
Lisa King
2 years ago
Very rudeService: Oil changeService: Oil change