AAA Pittsfield

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bobby Scott
3 months ago
We just leased a new car, and had trouble with the communication at the dealership. Katherine, (Cathy) literally saved the saved the day, (and my sanity) by taking care of everything! She's such a great agent! I can't recommend this company enough. Thank you so much!

  charles ardizzoni
5 months ago
We have business there twice in the past 6 months and the experiences were great. The management and staff are well trained, friendly and beyond helpful. It was very refreshing to be treated so well.Great job AAA Pittsfield

  Richard May
5 months ago
After hours of waiting and several call backs, I was finally told "we don't have any drivers, maybe you could call back tomorrow". So if you are counting on a road service request being fulfilled in Berkshire County, don't.

  Pauline Masse
a year ago
My husband and I had to get our drivers license renewed today. It was very easy to call and get an appointment. I must say that we got superior service. The clerks were very friendly and made us feel comfortable from the beginning of the process through the end. I highly recommend the AAA for RMV services in Pittsfield, MA

  Teresa O'Hare
8 months ago
Member for over 11 years and have bought membership for others as gifts. First time every I needed a tow. Tried to schedule it in advance as for an appt I had waited a week for. Told they don't do that, just call the morning I wanted it towed. Started 8 am yesterday told my tow would be there at 9:05 am. Text at 8:35 saying the driver was at my car. Not true. Text a min later saying he was on the way and click on link to follow progress. Link had no map and no driver was enroute. Called several times through the day and always told the "dispatcher" would be calling me in 15 min. That never happened. Spoke to 3 supervisors. All customer service reps were professional and polite (as was I) trying to help but never actually were able to give me a time or get a tow here. There are more frustrations and details but ..... Last call with a supervisor ended 10 pm last night with expectation it would be picked up btwn 5 and 6 am to make it to my appt in time. I received a 3:45 am call asking if I got service - did not. I called again at 5:30am. Tow truck arrive at 7:10 am. He was very nice, said he could have gotten my car much earlier but the dispatcher sent the message to the wrong device. Their system has very serious problems and they will loose business.

  Jim Walton
a year ago
Renewed my MA driver's license today. Got the real I.D. version at AAA Pittsfield office. Excellent friendly service by the AAA office employees! What a relief compared to the MA RMV office!! Thank you AAA!!

  Martha Fickling
a year ago
They are always friendly and helpful in the Pittsfield office. Calling them however is a whole other experience.When you call you go to a national number that takes forever to get through, even if you need a car towed. After about five minutes you MIGHT get through. This has happened more than once.Basically, it is no longer as personal as it once was, which was part of its appeal.

  Hal Schwalbe
3 years ago
We already liked AAA for their outstanding roadside assistance. They also were, by far, the most reasonably priced auto insurance provider for a car that we just purchased. AAA's customer service is something we also value; in every phase of their business we've dealt with knowledgeable and courteous team members. We highly recommend joining up!

  christian k
11 months ago
HAD TO MAKE APPT ONLINE TAKE TIME OFF WORK, JUST TO GET APPT SO THEY COULD TELL US THAT THERES NO AGENT AVAILABLE . AT THE APPOINTMENT THEY TOLD US TO GO ONLINE TO GET PROOF OF INSURANCE. BECAUSE THEY HAVE NO AGENT AVAILABLE .THEY DO NOT ANSWER THERE PHONES. OTHER WISE WE WOULD NOT HAVE WASTED OUR TIME TO GO THERE SO THEY COULD TELL US TO GO ONLINE.THE SHORT IS ,ALL WE NEEDED TO DO WAS TO GET A SIMPLE REGEISTATION TRANSFER.WE WERE MET WITH SHORT TEMPERED WOMAN RUDE and DID NOT LIKE EXPLAINING WHY THEY COULD NOT HELP US.

  Renmus Renmus
3 years ago
Best Agency in Berkshire County. These ladies & gent are fabulous with everything going on with covid 19 they still provide a smile and make you feel welcomed. I love renewing my driver license and registration here. Both Sues, Karen, Lucinda and Will are wonderful thank you so much for being a great team and providing a wonderful atmosphere!

  Elisabeth Jones
3 years ago
Rmv services are awesome, best car insurance too. They were having computer issues and still pushed through and remained pleasant under pressure and stress! I will never go back to the dmv again, will always do my business here.

  Debbi Sarazin
6 years ago
My husband just got his passport photo taken here, very easy. It's nice to have a local office. We have booked 4 trips using Jennifer as our travel agent and she is extremely helpful and takes care of many of the details for us.

  Shawn Tatro
2 years ago
AAA has gone the way of millennials. I drive an hour to get to the closest AAA only to have them turn me away because I m from a different state. ???? Isn t AAA nation wide but they cannot transfer funds to my local office?? Now, if I want to, I have to drive another hour to the closest office in my state. A total waste of time.Additionally, the guide books are now digital. So now you can stare at your iPad or phone, if you can get signal and kill your data plan. I m sure digital works well in major cities, but not the Rockies, Olympic National park and probably not in the Great Plains of South Dakota and Montana.I have Geico roadside assistance and Google maps. What now differentiates AAA from these? Nothing. They will fade away in the next 10 years.

  Kevin Jagiello
3 years ago
AAA has never once failed my family, friends and myself. They're always a phone call away and eager to help any way they can. Mom has always gotten my sister, myself and now my two grown daughters AAA membership as a gift annually. Now that im sitting here writing this review...its most certainly near the top if not the best gift to receive, or give! Thank you mom and thank you AAA for always being there for us!

  Kathy MW
8 years ago
The staff @ AAA, Pittsfield were very accommodating, courteous and friendly for my short notice for trip tic and maps needed within 24 hours. I was greeted immediately upon entering office, thanks for taking some of the stress out of travel!

  SuperGamerunit
6 years ago
The associates at this branch have been rude every time I come down here. They refuse to register my truck because I bought it in New York even know I have all the proper paperwork to do so. It makes no difference where i bought it from if I have the same paperbark I would have received from a Massachusetts dealer. It did not appreciate the associate becoming rude with me and the other laughing at my situation. I'm done with AAA.

  Julie Ann Pelletier
9 years ago
I love stopping in to my local AAA office. Everyone is always more than happy to help and I LOVE planning our vacations using your Tour Books and maps. Thanks, Pittsfield, for great Customer Service!

  Jack Earls
2 years ago
Wonderfully Professional and Efficient! The staff are knowledgeable and compassionate.. Just a great experience and my car was towed quickly and safely. Better service can t be found!

  Michael Albert
10 years ago
I am planning a cross-country trip this winter to see friends in PE, MS, AR, CA, NV, CO and IL. The folks at AAA in the Pittsfield office were knowledgeable and followed through by sending a 'TripTick' and AAA books about the areas I will be passing through. They are a perfect compliment to the GPS I normally use. It was a pleasure dealing with professionals.

  Joe B
a year ago
We didn't end up using them for our car insurance but the people we talked with were extremely knowledgeable and friendly.

  Silly Girl
a year ago
I had an appointment to renew my license and it took over an hour. Frustrating. The staff are friendly but this option is not faster than the DMV.

  ,jerry cookson
9 years ago
I recently visited the local AAA office to apply for Commerce Insurance for my new Corolla Leased car. The agent handled my application in a courteous and efficient manner. I have no complaints

  steve bean
4 years ago
Called for a tow after my VW Pasat got a flat in West Stockbridge. I enjoyed 100% satisfaction From the AAA operator and from the local guy who showed up with the car hauler. Good Job, Thank You.

  Vinay Banga
9 years ago
I'm a new member and recently stopped at AAA office a few times and love their customer service . The staff is very efficient, courteous and friendly. I love to drive local and long distance and the office here have all the travel info with maps and even discounts.

  Barbra Evans
7 years ago
People are clueless at this branch.They just royally screwed up my EZPass account--they put in the wrong number for my transponder!! So now the transponder I have doesn't work, and the one assigned to my account is being used by someone else--and their activity is being charged to my account!!Good thing I caught this before the system went cashless.Also, last year I ordered a TripTik. I went back when it was supposed to be ready--and they had no record of it at all!! But luckily the guy was able to put it together for me within an hour.

  Moira Jones
9 years ago
I was registering for Parents' Weekend at our daughter's college, and I saw on their website a notification of construction along the main route from the nearest big city (from which we would be renting a car to drive to the college town). I contacted AAA Pittsfield and they prepared a TripTik for me showing all the places where there was construction on my trip. I was able to reroute my trip, to see my brother in a nearby city, on my way, and miss the construction!

  debbie crowley
3 years ago
They were great! Helpful, friendly , patient with elderly walk ins who weren't sure what to do. Imagine if the registry employees acted like they were there to help ...instead of intimidate!

  Caroline Wilson
8 months ago
has many more services than map planning...passports. auto registration...nice people

  Justin Sessions
3 years ago
Karen and her team were amazing. They were able to get me in for a registration transfer while under high volume numbers. I cant thank them enough.

  John Hover
8 years ago
The Pittsfield AAA office arranged our trip of a lifetime - a Viking River Cruise. Jennifer took all the hassle and worry out of planning a trip overseas. Everything went according to plan with nothing to worry about except having a wonderful time. Thank you AAA.