Kemp's Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tara Slysz
a month ago
This is my mechanic of choice. They have better prices than the chains like Auto Clinic nearby, and they know you and your car. I called them recently when my brakes kind of stopped working, and he asked is this the car that comes in with the low mileage? So he knew my car and then proceeded to correctly diagnose that my brake line was leaking by asking a couple questions about how it felt when I stepped on the brake pedal. Always great service, and they even found serious rust on the frame that is common on Chevy Equinox LT that had to go to a heavy duty body shop for. We feel safe with them and take all our vehicles here!

  Bob Selinger
a month ago
Nice Job Jason on repairing my emergency break and fixing the headlamp bulbs so my lights in the right position.These mechanics here are great and honest in their estimates and repair efforts. Very trustworthy.

  dawn danh
5 months ago
It's not a good place for your sticker inspection . Not recommended!Don't take my words, Check other comments. So if they fail you on sticker inspection any reason make sure you go to another shop to find out before you fix them.***THIS NOTE for Kemp's service owner ***I know you unhappy when we're comments bad about your place. We don't want to see your business going down, We want improvements and change to better.Stop saying I'm sorry it's the laws! Take a chance to improve your place and do something helpful for the community.Think about it! The same problem happened to a guy 2-3 years ago and, Today, happening to me. You fail my car and say that my exhaust system leaks my windshield wiper short. The next day I bring my car to another station he passes my car sticker inspection easily. You know most of us in town are middle classes, our cars 5 years+ and you expect our cars to be 100% perfect. Think about it.Last year, I got stopped by our town police officer about speeding. You may think he's giving a ticket, but no! He just give me a Volvo warning because he has a heart(he can say, it's the laws, here the ticket, you have to pay) He choose not, he wants done something good for community.All I said here can change nothing.only you can!Please open your heart and hear us out. Doing good to serve our elders our people in our town indeed. We don't want to drive 10-30 mins to get our cars fixed or get our stickers inspection.

  Megan White
8 months ago
would not recommend at all. Tried to take advantage of me because I m a woman. They can deny it in this review (seeing they deny every single review posted as if all these reviews are lies, (which i think is even more unprofessional)) but they did. I went and talk to another mechanic and he was absolutely floored at what i had told him. Very disappointed in this local business. I should ve checked the reviews before i went.* i know low reviews can hurt a business and i try not to leave reviews unless I m very happy or very very disappointed. I wouldn t be leaving a review like this unless i was truley disappointed and wanted to warn others.*since i got a response to my review but am unable to respond myself: i just wanna clarify they never have had me because i left and took my business elsewhere, hope this clears up the confusion!! And in response to you questioning my integrity just makes me laugh coming from a business that has countless reviews questioning theirs.

  Scott McIntosh
5 months ago
Called to ask about getting a state inspection. I was told that I would have to have a service and/or make a purchase.Local competitor did it for me in 5 minutes with a handshake.My reply for below: Nope, I inquired about a State TNC inspection via phone and that was your business s response.

  T
2 years ago
I went to Kemp s service station mounting new tire on my spare. Before going there I have called them and got the quote of $21 for mounting and balancing the tire with my own valve provided.When picking up the tire I was asked to pay $25. The extra $4 was for installing the valve I have provided!!! - pulling the valve through the hole is a 1 minute job, does not require any finesse or special tools.When I asked why the valve installation charge was not mentioned in the quote , the answer was You never asked !?!?The purpose of the quote given is to provide the customer the whole amount to be paid after the job is completed, so there are no surprises or hidden fees. Kemp s Service Station failed too do so. This way they defraud and extort their customers. Be aware!I just received an update from Kemp's stating that $4 was charged for Disposal of the tire. It is NOT true. I took the old tire with me. Lies and more lies from this business. I find an invoice and post it online as evidence.Service: Tires

  Ashley Tousignant
3 years ago
I started at Kemp s on a high note after they replaced brakes on my vehicle this summer that a different service center had not done correctly. That changed this week. I made an appointment for my car to have an inspection done and an oil change. They failed the inspection yesterday morning but never called. At 4pm I called to check on the vehicle because they close at 5pm and I still hadn t heard from them. I was told they had just pulled my car in for the oil change. Never mentioned the failed inspection that had been documented from that morning. Proceeded to charge me for a fuel cap replacement and tech time without a call as well. I brought my car to a second place to figure out what would need to be done to pass the vehicle and was told there was no reason my car should have been failed in the first place! I called back Kemp s to explain how poorly this was handled and he told me it was my problem to call and ask if the car failed before proceeding with further work. I had called and was not informed, basic business/customer etiquette is failing here. I do not recommend.

  Mike skelly
3 years ago
I wouldn t Recommend anyone go to this place for service. I brought it in for a simple inspection and failed due to tires being a little worn. I knew I would need new tires soon but they hadn t been worn down to the factory wear line. I decided to just get them anyway since I was planning on getting them before the winter. Since then my car has been riding totally different than when I brought it in and when I brought it in again and told them What was going on they said for the mechanic to look at the car I would have to pay even though the problem started the day I got the new tires from them. When I brought it in the second time the told me that I would need to get my entire front brake assembly replaced. I didn t have them do it and brought it to another shop. The only thing that was wrong was the caliper was hesitating coming off the rotor which was causing uneven rotor wear and warping. After 4 weeks my tires are also down 10 psi. Which my buddy who sells tires says they should stay exactly where they re supposed to. Especially after 4 weeks if the tires were installed properly. I will never be going back againServices: Tires, Brakes

  M G
2 years ago
Over the phone and on the paper was one quote - in reality they asked to pay more. Fraud and extortion. Never be back. Stay away.___________Just a day ago the owner of the business FINALLY posted a reply. After over a month of my original claim. I want to assure the owner of the business, or whoever is responding, that during a simple changing a tire while it is OFF the vehicle it is not POSSIBLE that : "problems can arise that take extra labor or parts not know before hand. Rusted parts, worn components associated with the repair." The old tire was picked up by the customer back. What is the extra labor, rusted parts, worn components he/she is talking about? That reply a just to whitewash and make themself s better than they are really are. No wonder why this business is rated at 3 stars consistently.Service: Tires

  John Ellenberger
2 years ago
I have been going here for a number of years but today was my last visit. It appears this is no longer run by Mrs. Kemp who took it over from her father. Things have been going down hill for a while and its clear to me this business is now run by the mechanics for the mechanics and customers are just an annoyance. You should particularly avoid their inspection station which I am finding out by talking to other professionals in the area is notorious for false failures which lead to significant repair bills. Plus you get to wait and wait and wait for them to break away from their critical business to actually do the inspection. The last two tire repairs they did had to be redone because they missed the actual problem and I had to take it back and insist that they redo it. I am reluctant to say bad things about a small local business but you really should save yourself the hassle and check out the alternatives before going to Kemp.Note on their reply: As you can see by the reaction this is not a business that knows how to deal with customers. I was neither rude nor am I lying. I never raised my voice or attacked anyone--I simply said I would not be coming back. As I suggest in the review you should check with other professionals in the area before frequenting this or any other business.Services: Steering & suspension repair, Auto engine diagnostic, Engine repair, Air conditioning, Battery, Oil change

  David Janecek
a year ago
On 07/05/2022 I helped my 81 years old friend to bring her truck for annual Vehicle Inspection to Kemp s Service located in Pepperell. The truck was driven only 31 miles since previous inspection. Previous year truck passed the inspection with flying colors. This year mechanic found that ds plate light, ds cab light, ebrake doesn t hold After the inspection I went to two independent mechanics in my area to confirm that those problems really do exist. Both mechanics confirmed that there is no issue with plate light at all.Be aware of Kemps dishonesty. They take advantage of old people. Scanned copy of the inspection report attached.

  arber cufe
3 years ago
Kemp s service station is absolutely the best place in Pepperell and surrounding towns. The owner, Josh, has always treated me with respect and has provided quality service on all my family s cars for two decades now. Josh has performed engine rebuild on two of my sports cars when all others were afraid to touch them. The cars are still currently running strong. It is hard to find an honest and knowledgeable mechanic like Josh, and I still bring my cars here even though I have lived 25 miles away in the past 5 years. Hands down the best place.

  MELISSA DEHOYOS
2 years ago
I I called for my daughter's tire . Which was totally pointed out after hitting a pothole. Great roads of Massachusetts. Kemps took it in. Called me to replace a control arm on tire. Charged me , then mechanic told me the car was junk and it needs to much. After charging me for parts and labor. I had brought car for alignment. At a different place. Not knowing Kemls left tire pointed out, out of line. . Also not knowing that Kenps could have lined it up themselves. During alignment a bolt had to be replaced due to tire pointing out of line. . Now Kemps could have fixed it right and put tire aligned back right and finished the job completely instead of telling me the car was junk and send me on my way. Bad service Bad communication. Poor mechanics and no business edicateService: Tires

  Michaela Feeley
3 years ago
Do not go here if you want to pass inspection. This place needs to be investigated. I should have simply looked at the reviews before coming here, & stayed away. They gave me a rejection sticker for rot & then recommended I get it fixed by a specific auto body shop. I just found out today a friend of mine failed & was also referred to the same shop. They told me that a little kid is going to walk by my car and cut themselves on the rust on the bottom of my car. The mechanic had an awful grin as he told me there s a long list of things that need to be fixed . Awful.

  Bridgette Doiron
a year ago
Rather blunt staff, threatened rejection sticker due to us asking for light bulbs to not be replaced prior to the inspection, as they were fully functional.Other than the twist to get extra cash from us, fast service in a pinch.Service: Vehicle safety inspectionService: Vehicle safety inspection

  Kyle Edmonds
7 years ago
I brought my car to Kemp's back in November for a front-end alignment. I got a call a few hours later from one of the mechanic's informing me that I needed ball joints and it would correct the uneven wear i had on my passenger front tire. I had them replace the ball joints, $440 later. I had someone else pick the car up while I was at work. Written on the bottom of the bill was "Needs front struts and R. Lower control arm replaced to correct castor and camber issue on right front. Est $870.00"I then purchased new front struts, springs, and control arms for both sides. I also went ahead and purchased rear shocks and springs, might as well do the rear if the front had to be done. I brought the parts to Kemp's and had them installed along with another alignment. When I picked the car up this time written on the bill was "P.S. front-on alignment best that we could do." After not one but two guesses by Kemp's the car is still not correct and hundreds of dollars later the problem is still not solved. I would never recommend Kemp's to anyone. They do not stand by their word when they tell a customer what will specifically fix their car. Worst experience with a garage. Save yourself time, money, and aggravation and take your vehicles to a reputable shop that stand's by their word.

  John Slosek
6 years ago
I had a state inspection done here, and failed for play in the driver's side front wheel. They didn't have time to give me an estimate, but claimed they were 90% sure it was the inner tie rod. So I scheduled an appointment for them to repair and reinspect it. When I brought it back they told me within 5 minutes that it was the wheel bearings, which are double the cost. I decided to replace the wheel bearing myself and brought it back to get it reinspected. When I brought it back they still wouldn't pass it and now claimed it was the tie rod. I highly recommend you take your business elsewhere.

  mersegum
4 years ago
If I could give them 0 stars I would, these people are terrible. They called me while I was out to tell me they didnt get the job done and were closing in 20 minutes (who closes at 5pm?) and whats more they got the keys stuck in the ignition. They then proceeded to drive it outside, park it, and leave it outside unlocked with the keys in the ignition overnight. I got there later, opened my door took my car home parked it and took the keys out of the ignition no problem. They didnt even bother to call me and ask if it was me who took it the next day.

  Nathan DeParis
5 years ago
Went in for an inspection, very clear instructions and dedicated bay. Service was efficient and kind. Inside is clean and has an old school feel to it. Would be nice if they restored the neon clock it would really do a lot to bring Main St. back.

  Keith Fryklund
4 years ago
I've taken my car here a few times for the drive-in state inspection service they offer. It's always very fast and the staff is friendly, just make sure to bring cash or check beforehand.

  Sean Griffin
6 years ago
I had a flat tire on my bicycle after riding 8 miles from Ayer. The nasty old lady would not let me use the air hose. These awful people wouldn't help a person in need when it would have been the very minimum definition of effort. You judge a person on how they treat a helpless creature. Do not do business with these horrible people!

  Kristin Sherwood
8 years ago
We love Kemps. Very friendly business and the mechanic always explains the problem and asks before just doing it. Reasonably priced and cars run great after service. Would highly recommend!

  T
2 years ago
Not trusty people. Cheat every step they make.*************************************Just the update to a response from the owner: ".... we have never worked on you car before and do not know you." Yes you did. It was over a month ago. Get your memory and paperwork straight before responding back.Service: Tires

  Ron Nussle
11 months ago
Went in for my annual vehicle inspection the people are very nice and very professional

  Susan Gaeta
6 months ago
Have been really helpful and had reasonable rates!Services: General repairs & maintenance, Vehicle Inspection, Brakes, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Brakes, Oil change

  Josh Finch
6 years ago
Came in for a oil chang and Charged me money for work I didn't ask for! Then when we confronted them they told us not to ever come back! These people are thieves DONT DO business with these people!

  Jamie Kasierski
2 years ago
ABSOLUTELY trustworthy.And that's VERY rare nowadays.Their work is excellent as well.But being trustworthy? That's a bonus fee can claim.

  Marta Pietroforte
3 years ago
I have been going to Kemps for years and have always been satisfied with their work, prices, and friendliness. Would highly recommend them for any type of service.

  Carla Goodwin
3 years ago
They got me in right away and do the best repairs for the least amount of money I'll definitely be going back

  bill ross
2 years ago
Best prices and fast quality work . Hasn't let me down once !!!