Ira Toyota of Orleans Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lucky Charms
8 months ago
So many issues with the service department. They make appointments, but they take forever to service the vehicle. Don't make appointments for times when you can't work on it!And they have failed to properly address issues with my vehicles several times, even when I go into explicit detail.Now, my car (less than 4 years old) that I bought from Orleans Toyota has a major issue that it shouldn't have. Since I bought it new from Orleans Toyota, I had it serviced at Orleans Toyota, like you're supposed to in case things go wrong - it was serviced there! I'm very disappointed. They are trying to charge me a fortune to fix a problem that is caused by a defect on the manufacturers end, even though I bought the car from them and have had them service it.To top it all off, it's the car my husband uses for work, so not only is this costing us in repairs, it also means he is unable to work, so we are losing wages.I bought a corolla from Orleans Toyota in 2011 and have LOVED it. It never caused me major issues and has been a great car. But both cars I have purchased since (a 2019 prius and 2022 sienna) have had problems that they should not have had. Not sure if Toyota has just been making cars of poorer quality or if this dealership in particular doesn't care about properly maintaining vehicles, but I'm really disappointed.

  Gregory Sands
a year ago
In person experience (for Service) is good, friendly, clear explanations are gladly offered. However, their phone system is very frustrating to use. One of the options, after the initial announcement welcoming me to IRA Toyota Orleans, somehow connected me with an entirely different dealership, Lyndell Honda in Georgia, according to the Georgia sounding gentleman who answered my call. Also, if you leave messages for service representatives replies are not a sure thing. Again, in person, everyone there seems perfectly helpful and customer focused, but the phone system is very problematic.

  Vasanth Subramanian
2 years ago
Great customer service and quick turnaround, I came in without an appointment for a check engine light. The service center diagnosed/fixed the issue within an hour. They didn't even charge me, since it was a minor issue.

  George Lloyd
4 years ago
Just renewed my lease with them and wouldnt go anywhere else. They made the process seamless and incredibly user friendly. Found me the exact truck I wanted in a short amount of time. Go in and ask for Teddy- you wont regret it!

  Lana Wright
8 months ago
Awful. Appointments are never for the actual service time, waits are outrageous, overpriced.

  Karen Murphy
2 years ago
The service department it terrific. Helpful, professional and considerate. I have not had any problems with the work done on my vehicle.

  Vince Kraft
3 years ago
Friendly, courteous service. Car ready when promised. will definitely use them for all my service.

  Jim Curran
3 years ago
Very customer-centric. Tony was great. Always feel I'm in good hands.

  Harley Homeboy
3 years ago
Great crew of guys there. Always a breeze. Thanks guys for helping move tires so we could get out.. crazy Jerry.

  VooDew 117
3 years ago
They are always curtious and very helpful.I would recommend them to anyone who needs service with a smile

  Adam Kiezun
a year ago
Promised inspection when I called. But when I showed up they said no inspections. Unhappy

  Janis Sommers
2 years ago
I have to trust them or I'll be worried all Winter that that my car is, somehow, not in good shape.

  William Goodbody (Bill)
3 years ago
Don't like it. The have yet to respond to fact on non acceptance od non mailable address.

  John Trupchak
4 years ago
Actually a 3.5. Been there 3 times and had to bring it back 3 times.

  Robert Platten
7 months ago
Attentive service managers

  Diane Campbell
3 years ago
Totally awesome as usual.

  jenna scalese
3 years ago
Awesome as usual! Thank you!!!

  John Tambolleo
2 years ago
Always the best.