Subaru of New England

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ace Adams
2 months ago
SNE is your all weather specialist with their all wheel drive system!Reliable, dependable & great resale value.Keep you & your family safe in a Subaru.

  Rob
2 months ago
I ve had no working audio system in my 2017 Outback since last April. The amplifier is on back order. What kind of company expects customer loyalty given such a pathetic supply chain?

  s goodwin
9 months ago
North Reading Subaru - Great ExperienceI just purchased a new Subaru Outback from North Reading Subaru. This was after many years of working with Woburn Toyota on my old Highlander. After reading good things about the Outback I checked it out and am very happy with my decision to get the new 2024 model. The dealership was outstanding to work with professional and communicative. The sales process can often shape the overall experience and I have to say that our agent, Julie, was terrific! She new her stuff and was excellent at follow-up and vehicle details. This is a family run operation and it shows in every facet of the business. Highly recommend

  John Hollow
10 months ago
Ernie, love your Music! My Subaru experience with one of your Associates (IRA Subaru Danvers) was/ is New Orleans Funeral Jazz Music! Simple questions and issue s haven t been answered. Car purchased on May 3, 2023!

  kathy yoke
a year ago
Ernie, I want to say how I hold you in high esteem as well as I do your father for the dynasty that you built, real, sincere, and honest. You were also so good to your Vice President, Jimmy Carroll who was a mutual friend of my boy friend and all the guys on Maple Street in Lynn near St.Pius. We know that you took care of all his medical bills and there wasn't a dry eye in the church of St. Thomas Aquinas at his funeral mass. Jimmy loved his Subarus. I also have much respect for Brian Kelly and his sons, they are simply amazing. I am writing to share what happened to me yesterday, if Jimmy were still with us, I would have confided in him. My best friend Janet Hurley from Lynnfield bought a brand new white 2019 Forester. Her sales person Al gave me a gift certificate because I referred her to him. Al remembers my receiving the gift certificate that had no expiration date on it because yesterday I tried to use the certificate and I asked both service and parts who was ordering a filter for my car if the certificate could be applied to the oil change. Both departments said, yes. When it came time to pay the bill, the service manager asked to see the certificate which he brought to the manager. The service manager said before he left that the two managers give these out to their friends. When he returned, he said he would not accept it. I said let's go ask the manager. The manager said it was bull----, you are a liar. I never gave this to you, as he is raising his voice to me, he said lower your voice. You made this up. Now he is the one who let me get a nail removed from one of my tires from a vehicle years ago and wouldn't take the gift certificate and told me to save it for another time. The manager threatened me, "I'm calling the police, I am having you arrested." I was sitting at Al's desk, he remembers the gift certificate if they give you $50.00 credit on the bill, say thank you. If they don't just say thank you and pay the bill. I went down to service, the service manager said what are you going to do, the right thing is for me to pay the bill. Thank you for doing the oil change, don't thank me I didn't do it. He had a big guy with him and I still said thank you. I paid cash and the service manager said going forward don't come back here again. He had tried to get the gift certificate back, I said you said they never gave it to me, he said we need it. I said, no ,it belongs to me. Ernie I am 70 years old, a senior citizen, and a minority, 100% Chinese. I grew up poor and I am proud, I did the right thing and paid the bill. I was a target, I don't want this to happen to anyone else. Jimmy Carroll would be very upset.

  Nam Vet68
a year ago
Don't blame the dealership. If you don't do your home work on how to avoid paying the sneak add on fees. Shame on you. Ever hear of "YOUYUBE"??????? Get on it, watch the vids and take notes. You pay, tax,title, licence and nothing more.

  Bernard P.
4 years ago
Went here for training. Great place. Always learn something new.

  jamie barton
4 years ago
Beware undisclosed fees! Went to auto fair Subaru in Haverhill mass yesterday. Called ahead on internet ad to confirm price and availability since we live two hours away and didn't want surprises.Once we arrived, drove vehicle and sat down to close, we were presented with payments including $2500 in a myriad of fees they claim to charge every vehicle! So add that to the price of your car before thinking you got a deal! Or, go anywhere else and pay the more customary glom fees of 100-500

  Mark Lampert Boden
2 years ago
DOESN'T DESERVE A ONE STAR. FAILED REPRESENTATION OF A CAR SERVICE. HYBRID CROSSTREK HAS NO SPARE TIRE.DEALERSHIP SAID THERE WAS A DOUGHNUT TIRE UNDER THE CAR.(FIRST FRAUD STATEMENT) THERE WASN'T. DEALERSHIP PROVIDES A TIRE INFLATOR CANNISTOR THAT DOESN'T WORK WHEN THERE IS DAMAGE TO THE SIDE WALL OF A TIRE AND THE SEAL IS BROKEN ON THE WHEEL. SUBURU ALERT SYSTEM DOES NOT. (SECOND FRAUD) WORK. WHEN I CALLEDTHEIR ALERT FOR ROAD SIDE SERVICE IN BEVERLY MA I RECEIVED NO SERVICE WAITING 2 1/2 HOURS.I CALLED AAA AND A TOW TRUCK WAS THERE IN 20 MINUTES.I WAS INBEVERLY MA WHEN THE TIRE WENT FLAT.THER ARE MULTIPLE SERVICE WITHIN 8 MILES. GUESS WHAT KIND OF SERVICE YOU WILL GET IN MAINE,NH OR VERMONT. OUR CROSSTREK ONLY HAS 800 MILES ON IT.QUOTING A TELETUBBY"RUN AWAY,RUN AWAY"

  Joey Allain
5 years ago
I love Subaru of New England Mary Lou is very helpful she is always a friendly face and helpful person anytime you need anything at SNE

  Roy Anderson
3 years ago
Beautiful facility, friendly staff and very clean..

  Cail Lee
2 years ago
Please don't forget to subscribe to unlock your vehicle.

  Thomas Vooght
6 years ago
Everyone I've met from here is nice and very helpful

  Chris Poulin
7 years ago
Still obstriticulating not quite Obstriticulous yet but has potential

  Thermal Detinators Only
a year ago
Uninformed and unhelpful salesmen

  Audy Abreu
2 years ago
Nice place, 5AM open

  Alexey Stepanov
6 years ago
Best place ever

  Jeff Pettengill
6 years ago
Great place

  michael drown
5 years ago
Beautiful