Prime Automotive Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ricky
4 years ago
Polite. Willing to help on calling 3rd party insurance. Have acceptable waiting room include some electric outlet. In my experience, they don't overcharge, didn't fake out the need of a repair. Last time they didn't trick me to replace a part for just a loose cable connection. But other dealer did, luckily I didn't rush and fell into the trap.

  Kelly Connerton
4 years ago
Had to bring my 17-year-old son's 2003 BMW in for an airbag recall. Trying to make sure my son's 1st car is as safe as I can get for him. Stood in service area for several minutes before any of the 5+ people working acknowledged us (we were the only customers in the room). One worker said something to the effect of, "I'd be DTF that" to a coworker. This apparently means something to young people because my son remarked that he couldn't believe a service representative would say something like that in a professional workplace.Fast forward to the next day, when I receive a service recommendation of over $1,000 - $150 to look at an oil light that comes on for about 10 seconds upon start-up because my son forgot to reset after changing the oil (took him less than 5 min to fix for free) & $990 to replace shocks my son just replaced! I declined.Fast forward an hour to picking up the car... the fans in the car (the ones that give you heat, a/c, & defrost) are not working AT ALL! I had the A/C blasting on my way to drop the car off, and suddenly, after the dash was taken apart to replace the passenger airbag, the fan is completely broken! What a coincidence. I bring the car back. They act like I'm lying to them about the fan & tell me it will cost $500 to fix. I wonder if this would have happened if I had agreed to be the recommended services.Prime Autogroup will NEVER see any business from me or anyone I can get to listen to my experience.Here's a little more from our first and only experience with Prime Autogroup:My son and I walked around the showroom for a few minutes while waiting for them to check the car in during our first visit. No one came to even say hello, but there was a salesperson shopping online for clothing.The ONLY positive - the people who check you in in the drive-in garage were pleasant, professional, and courteous, including opening & holding the door for me.

  Edison Varela
3 years ago
Nice and clean. BMW dealer.

  Yuriy Zhuk
10 years ago
My wife and I called ahead as we were interested in a specific car. We were told that the car would be ready by the time we get there, just ask for Timmy (sales manager). I was pleasantly surprised. When we got there it turns out that the car was still in an adjacent lot, I guess I set my expectations too high. We were sat down in a salesman's office asked a few questions after which he went to get the car. We saw him waking back and forth in the show room, he came back in about 15 minutes and asked why we wanted a hybrid. It took almost an hour from the time we sat down to test drive a car. I right away pointed out that the car in front of us was not the trim we were asking for, it's $7K more expensive! Since we had spent almost an hour waiting we agreed to test drive it anyway. After the test drive we finally met Timmy (think stereotypical car salesman) who tried talking us out of a hybrid. After almost three hours we walked out as Timmy was too busy taking new customers to give us an appraisal value.Long Story short we spend close to 3 hours waiting around unnecessarily. We purchased our car from another dealer the following day, it took 2 hours with a test drive, trade-in appraisal and financing and we drove away in our new car!This is a third new car I have purchased and VW gallery was by far THE WORST dealer experience!

  Midknight Mechanics
3 years ago
Helping my mom get her first BMW, we had a fantastic experience at BMW of Norwood. Sokol was the best salesman we've ever worked with, hands down. I also use Audi of Westwood which is also a Prime dealership, and I can't say enough good things about them. Also I can't forget to mention Heather on the finance team- once again had a great interaction and experience; she was a pro.

  JPG BU1
6 years ago
We test drove a BMW m550i. It was $80,000 and we sat down with the salesman to negotiate. He informed us that the car was sold earlier in the morning but we could order one and have it in 8-10 weeks. If I just purchased an $80,000 car from a dealership the last thing I would expect is that they would be allowing people to test drive it I was appalled. Not a dealership I will be doing business with ever!

  Daniel Pepin
6 years ago
This place is great. Bobby is very professinal and knows his product. Not too push but asks the right questions. Thanks for the great experience Bobby

  Michael. Heroux
6 years ago
Very impressed with inventory an ability towalk around, sales staff was friendly an not pushing to make a sale

  Serge Vieux
6 years ago
They were very nice and let my son and I walk around. Great place!

  agustin andrade
9 years ago
I purchased 2 cars from BMW Gallery and the customer sevice provided was just excelent , a very good experience ,thanks you Renzo Otero for everything

  glen
5 years ago
Love them great service and ask for Janice for new car sales she's great

  Wayne Nanna
3 years ago
Great service shop. The sales side needs to tighten up some.

  Aleksandr Banar
6 years ago
Extremely transparent and easy to deal with place. Great sales and service.

  Albert Dolan
3 years ago
Nick from Service was very helpful when it came to fixing my car

  sharon solomon
4 years ago
Sales people look like they do not want to be bothered.beware they are sales people and will say what they have to to get them a sale. Commission job

  Sonji Justice
5 years ago
Good customer service is priceless. Quality auto service is paramount.

  Sean white
6 years ago
They tried to hit me with a $ 9,000 repair bill, my mechanic did it for $ 220.00.

  Darren Ye
4 years ago
Keep a close eye on the whole process. There were a couple issues that caused me troubles

  Wilson Fisk
6 years ago
They have great cars for all your needs

  luke ferdinands
4 years ago
Fast, super efficient and thorough. Highly recommend.

  Peter Walter
3 years ago
Joe was our salesman and he was helpful.

  Sir Charles Mervilus
6 years ago
What an experience! Friendly and knowledgeable staff.

  Alan Medeiros
6 years ago
Great place to do business.

  Gary Feinberg
4 years ago
Always nice people there.

  Halima Karim
5 years ago
Great customer service

  Rick Hamilton
4 years ago
This dealership sells Mazda products.

  Carlene Barth
5 years ago
Don't get me going.

  Deb Paquette
6 years ago
Great service

  Lidia Maria D Eramo
4 years ago
awesome!

  Evrol Lloyd (ev)
5 years ago
Love it!