Jack Madden Ford Sales Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyle J.
5 months ago
Lack of response and lack of responsibilities. I am not one to write a review. So know for me to be writing this it's bad. To say embarrassed of my Ford experience is an understatement. To start the car looked better before I purchased it off the lot as the buffing job they did left swirls all over the rear quarter panel. In addition upon further discovery I realized how horrendously scratched the roof was and my mechanic informed me the poor condition of the brakes. Next there was the immediate transmission issue. Roughly one week after purchase the transmission started to grind and clunk into gear. Upon calling my sale Representative Sam he told me I must have been doing something wrong and I must have been damaging transmission. After that I researched I realized there was a recall for the park as mine started to fail and I received a code stating I had no park at all and the e-brake was the only thing preventing my 6,600 lb vehicle from killing someone. After deliberating with the manager I was able to secure a a loaner vehicle and they agreed to repair the transmission. I am appalled by the fact that they did not catch this issue prior to somebody purchasing a gold certified vehicle. Next after receiving my car back I requested compensation in the form of some plastic covers for the rear trunk deck and trunk lid nobody has yet to call me back or give me a price quote or compensate me in any form or way. NEXT after a simple software update I am now informed that my APIM maybe fried and the back order date is unknown. Mind you Imperial Ford is the dealer who told me this and helped me diagnose the issue because unfortunately for me Jack Madden was to booked. I cannot express how thrilled this makes me (sarcasm). To say my experience was good would be a lie. To recommend this dealer would be a wrong.

  Stephen Daniels
2 weeks ago
The sales department was great but the service department destroyed the rep the sales people built. It took 3 separate daylong visits to fix a window that wouldn't open/close. I was lied to and treated rudely each time. At 730 this morning I was told I hadn't made an appointment at all yet by 9 I was called asking where I was. I was sitting the customer waiting room at the time. 4k for the extended warranty and this bad service is all I'll ever use it for. Next time it won't be Jack Madden and I'll never buy a Ford warranty ever again.

  Alibek Moldakozhayev
11 months ago
Disappointing Experience - Poor Quality and Lack of Compensation.Summary: I strongly advise against visiting this place if you value your time and money. While they seem to try their best, the end result is still not good. People, myself included, choose dealerships for their promise of quality, even if it comes at a higher price. Unfortunately, the service quality at this dealership is subpar, despite the steep prices.Update 2: In my particular case, I had to wait three days for the refinishing job to be done on my rear wheels. The quality of refinishing is far from being "as new" (quote of the manager). As can be seen from the photos, there are spots with dirt trapped in the paint, as well as some cases of irregularly and imperfectly painted regions. To make matters worse, when I attempted to wipe one of the dirt spots with a tissue, the paint actually started to peel off. Finally, after the car was returned, the steering wheel was noticeably misaligned, which further added to the overall dissatisfaction.Despite requesting reimbursement for the rental car I had to use while they fixed the damage that THEY CAUSED, Dylan ignored my email.Overall, I not only wasted time traveling back and forth to their location but also incurred unnecessary expenses for the rental car. Moreover, this whole ordeal has been incredibly stressful. I should have simply gone through complaining to my insurance, a valuable lesson learned.To provide a glimmer of positivity, they did put in new lug nut caps, although it was their own actions that damaged the previous ones.In conclusion, my experience at this dealership has been thoroughly disappointing. The lack of quality, failure to provide compensation, and overall inconvenience have left me with a negative impression. I hope sharing my experience serves as a cautionary tale for others considering this establishment.Update 1: I contacted Dylan, the Co-Director, who handled the situation very professionally. Good to see that the upper management of this place actually cares. As a result, the service manager called and made an appointment to drop the car to be fixed within a couple of days. The only problem here is that he refused to provide a replacement car, and now I guess I have to pay for the rental one. Overall, it may be relatively fair, since the car condition might become better than it originally was, as I doubt that the wheel rim damage will be fixed selectively. Update 2 is to follow.The situation itself: Got my car back damaged by the mechanic after a tire rotation. The manager refused to admit that the damage was done in the dealership, although it is quite apparent.Edit 1 of review in reply to the dealership reply: yes, only 3 lugnuts were replaced, but every wheel location was changed since that's the whole point of tire rotation. Therefore, every wheel was taken out and to do that you need to unscrew all the lugnuts. It can apparently be seen that the damage is primarily located at the places where screwing work was done. There was no damage there before, and I demonstrated that the damage is fresh to both managers that came to see by showing that some paint is still there. I have a video with this type of evidence too. However, instead of trying to fix the problem, the manager started saying the damage came from stones. Rofl, imagine all the stones hitting only the regions where the screwing work was done. Also, I do care about my car, and check it for the presence of damage quite frequently, and there was nothing there before I was so unlucky to come to this dealership. Anyway, it was a waste of my time talking further to this person, so I stopped the conversation after getting an affirmative answer that the manager does not agree with me. I really want people who read the reviews to know what they can expect in this place. Also, I will do my best to find ways to contact the upper management of Jack to let them know what happened. Oh, and one more thing - all these, oil change and tire rotation took around 3.5 hours after the start of the appointment.

  CapecodTenn
3 months ago
Came in for a 2024 Mustang Dark Horse. We did not reach an agreement on trade the first visit. However after a couple days they called us and we made the hour and half drive back. I believe they genuinely wanted to get us where we wanted to be. They did work hard for us not only price wise but also helping us understand the car inside and out. We came back to pick it up Saturday and it was ready! They did an awesome job on the delivery and we are VERY happy. Not only with the car but with the whole team! Special shout to Tom Madden, Les and Jason!!

  G M
2 months ago
My family has a history of buying trucks from this dealer, as well as always going back there for service. You know that dealerships will always be more expansive than your local mechanic, but most times you want factory Ford technicians working on your truck for peace of mind. Two weeks ago I spent almost a thousand dollars just to get a 4x4 fluid replacement, transmission flush, and oil change done at this place. Kind of steep pricing but I did it, that's on me. I have an extended warranty from a national provider, and have used it in the past successfully. I drop my truck off this morning, inform the service rep when she gets the estimate for the repair, please call the 800# for my extended warranty and they will pay for it over the phone with her. She informs me she can not do it, they do not work with extended warranty companies. I was surprised, but she said I could just pay for it up front, and the warranty company will reimburse me. So I agreed to leave the vehicle with them. When I got home, I decided to call the warranty company, and they told me they are not setup for re-imbursement to the customer, they pay for the repairs directly over the phone by providing the dealer with a credit card number to bill to. They have never done re-imbursements to users and could not reimburse me even if they wanted to. I called the dealer back, service rep didn't pick up, I left a message for her asking her to call me. When she did call, I asked her if it was too late to stop the repairs, and she said they had already done the diagnostic on my truck. If I didn't approve the repair, I would owe them a minimum of $210. The total repair was just a hair over $450, so I could either authorize it, or eat the $210 and go elsewhere. So I told her to go ahead and perform the repair. While they were doing this, I decided to call the service dept.'s of other local Ford dealerships. I asked them if they took 3rd party extended warranties and they both said they do. Then I gave them the name of the specific one I use, and they said yes, they deal with them, and have no problem calling the 3rd party warranty company. So, Jack Madden Ford, has instituted their own policy, that they refuse to deal with any 3rd party warranty company. As the service rep reminded me over the phone, the dealership has the right to refuse to do business with anyone, including 3rd party warranty companies. So a repair that should have only cost me my deductible ($100) wound up costing me $450.00 . They did not care whatsoever abut past purchase history of vehicles, past service history of multiple vehicles brought there over the years, in fact they really didn't care about anything other than what I owed them today. It would have been nice if she had said let me speak to my manager and see if we can make a one time exception, nothing at all. It was basically too bad for you, now you know you can't come here if you ever want to use your extended warranty. I will take some of the blame for not double checking with them before I took it in there, but most of the servicing I have had done at this dealership has always been preventative and maintenance type work, which is not covered by my extended warranties. And I have used it before in the past and it has always worked well, they just approve the repair and pay the dealer same day. Going forward, this dealership will no longer receive any of my business or my family's (3 out of 4 us all drive Ford vehicles). We will not buy from Jack Madden Ford any longer, and will definitely never get our vehicles serviced there any more either. All they are interested in is gouging their customers as much as possible with insanely high hourly labor rates and they mark up their parts too. The OEM part from Ford is $30 but they charged me $90. There are so many more words I'd like to use to describe this dealership, but I'm try to keep things clean and professional. Stay away from them, there are better dealerships out there that might care a little bit more about their customers than this dealership does.

  Kell Schneider
2 months ago
UPDATE: With the same exact context we approached Jack Madden with at a Ford location in Phoenix, AZ, our troubles were verified, repaired, and covered under warranty. Confirms for me that Jack Madden could have helped and just chose not to. Would not recommend. But if you find yourself in Arizona, Rodeo Ford is the way to go Purchased a used F150 + extended warranty from Jack Madden. It's been a mixed bag experience, and over a month after purchase we have brought the vehicle in for service 3-4 times. I am an optimistic person (to my partner's annoyance sometimes), and even my own patience has worn out here.Couple of experiences:- Pressured during the sales process, which just is off-putting, and makes an important (not to mention expensive) decision more stressful.- Did not accept cash offers (at time of purchase), forced to finance.- Sneaky move: on purchase day, our sales person showed us the truck had two key fobs, which we were hype about! On pick up day, the same sales person said "He personally made a copy of the key fob for us so we could have 2 of them, which is expensive, but he wanted to do it for us." We thought, okay...we already knew there were two. What was the angle there pretending he got a second one for us?- After continued shaking at high speeds, and other issues, Sean and a team member from Service made time for us all to go on a ride together in the truck so we could try and recreate our issues. That was a good thing, and we were grateful for the attention. Sean overall has been the highlight of our experience.- After that ride, the vehicle was serviced again. I picked up the truck when it was finished, and the Ford caps were missing from the tires (ya know, the little logo circles in the center of the frame). Just felt like a careless mistake, after having shown such attention to detail for us as customers earlier. It was starting to feel like a show was being put on to our faces, but then as soon as we were gone, the effort went out the window. Not super inspiring, and we began feeling gaslit.- Some weeks later, the check engine light came on. Back to Jack Madden we go. Service says it comes up as a camshaft code �they clear it and the code does not return during the 5 mile ride Service took it on after clearing.- About 6 days later, my partner is driving the truck. The battery light illuminates, and it stalls out at a stop light. He has to turn the vehicle off and back on again in order to get it to run. Obviously, this is unsafe - and he's quite lucky that the car didn't lose power while actively driving.- So now, we have re-expressed all our issues for what I believe is either the 3rd or 4th time dropping it off for service after purchase, and the vehicle is currently back in service today.Our general feelings are: There are clearly issues with the vehicle. We do not feel safe driving this truck. Yet Service keeps calling us back saying nothing is wrong with the vehicle. We are feeling like the dealership is oddly avoiding taking responsibility for what could be some moderate to serious issue with the vehicle we purchased from them. We really have not felt reassured otherwise at this point.Now, like I said, I am an optimist and I like to think these folks have our interests at heart here. But we can't help feeling like they're trying to run out the clock so to speak! It's all very murky, and not particularly inspiring.We are using the truck to hold a truck-camper for a road trip, so we are VERY intent on making sure the vehicle is prepared, safe, and not going to bring issue so we can feel positively about our new truck's status before adding the camper to it.This being said, we hope that progress and repairs are made to our new (to us) truck this time around. I will gladly update my review at that point.At this moment, though, I would not actively recommend this location for purchasing a used vehicle. Not sure what a new purchase experience would be like, as I can't speak to that.Good luck out there people!

  Sang T Sherpa
a month ago
The service was extremely unprofessional, and the man in the financial department was incredibly rude. He does not deserve to work there. After he had my car key, he threw it on the floor and simply said goodbye.

  Todd Galarneau
a year ago
Overall a great experience! Too bad our 2019 Lincoln MKC needed a whole new rear end, and took over a week to get back. Otherwise, not the dealership fault. We love our Lincoln and will be back for another car!

  Sara Hanley
3 years ago
John Thomas and one of the manager's Sean are the best!! Helped my dad and I with purchasing a 2017 Ford Escape. I just graduated college and needed a new car and they were a great help. My family and I love Jack Madden Ford!!

  Elizabeth Goldberg
4 years ago
Thank you so much to Rod for helping me get into my new (to me) car! It had been a hectic few weeks trying to find something before my trip to Florida after having totaled my car and I had my eye on this for a few weeks. Upon going in on a Sunday afternoon I was out the door within a few hours with my papers in hand owning this gorgeous 2016 AWD Fusion. It was ready to go the next day fully cleaned with plates and registration before noon! Thank you!

  George Toufas
3 months ago
I picked up my raptor! Very happy with my experience with Johnny Rodriguez and the Jack madden ford team!Edited review: I had an amazing experience buying the car! But when I needed service done jack madden failed me. I bought my raptor brand new from jack madden in 2019 and my piston cracked, which resulted in needing a new engine- I called and they told me to bring the car down- I had it towed from Medford to Norwood - just for them to refuse to service my truck. The service manager was rude and basically told me he doesn t want to do work on the truck because he doesn t want to be responsible for it. Great way to treatCustomers- then he told me you have to remove your truck or he s going to chargeMe rent. Unbelieveable- for any anyone who wants to buy a raptor - they re finically - so you re going to need a good service department- I would do research and find a dealer with a good service department before buying one. I would never give jack madden my business again - they have no problem selling me a car and taking my money. I don t recommend them after my last experience.

  michael martineau
4 years ago
Gary Brigham was my salesman and did a great job. I got a great deal on a beautiful 2016 F-150 Sport pickup. I will definitely recommend this Dealership and Salesman. Great Job!!

  Jake Caggiano
a year ago
The entire process at this dealership was made fast and simple. Everybody I worked with from Mike in sales, the registration department, the owner of the store, Brittany in the finance department, and the inspection department was extremely friendly and professional. I really enjoyed doing business with them and look forward to driving my F150!

  dave m
a year ago
This dealership calls me on a Saturday to make a deal on a Bronc. I accept the deal. They tell me to send my credit card information and a photo of my license. I sent this information two hours later they send me a text, saying sorry we sold your vehicle.I called talk to the manager. He said the vehicle was sold at 10 o'clock in the morning. if this is the case, then why did the salesman text me after 10 o'clock in the morning asking for my information. The manager was useless! All he did was lie and said it is sold what do you want me to do about it... what kind of response is this for screwing up? Jack Madden called me to make the deal obviously they got a better offer after they made a deal with me.

  Mohamed Eldardir
9 months ago
Had a very bad experience called to confirm they have a vehicle they said yes and confirmed that mileage on the vehicle over the phone they said it only has 2 miles drove 1.5 hours for them to tell me sorry the owner drove the car home really ! How does it still brand new with 2 miles and like previous comments the manager Les famous word was ( what do you want me to do about it ) sounds like that s his favorite word . Never going back and they will give you nothing for trade note taken I would never do business with this dealer ever. Very rude owner be aware

  Brian Pender
11 months ago
I worked with service advisor Nick M. to get my wheel bearing replaced. Nick went above and beyond to not only get the part there quickly, but he also worked with my third party extended warranty provider to get a very large portion of my service covered. I ll definitely be asking for Nick in the future and recommend anyone taking their vehicle to Jack Madden to work with Nick, he s a true professional.

  Emily Cournoyer
a year ago
Just picked my brand new Maverick up today and I couldn t be happier about the experience. From the start ordering the vehicle from Jason Arsenault was a breeze. He kept me up to date with any updates even with the supply delay. Brittany was so easy to do my paperwork with and made the usually dreadful experience so much more pleasant. They definitely went the extra mile!

  Misti Ramey
11 months ago
If you like your parts falling off your car within 3 months, gaslighting, attitude from managers, being ignored, and talked down to, this is your dealership. I purchased a sound barrier at the parts dept for my car in Dec. When I was called that it was in, I made an appt (12/10) to get it installed and let them know my daughter would be bringing it since I work during the week. She showed up and was told that no part was ordered. I called and left a message for Sean, the service manager. After giving them the order number, they found the part. I was moving at the beginning of the year for my job. Sean made it clear he was none too happy about having to get the part put on before the holidays. It was put on 12/17. Stating it was their fault Sean had the service dept not charge me for installation and no receiptwas given. While driving on the hiway, the part came flying off the bottom of my car on 3/1. Luckily, it didn't hit my daughter or any other cars that were driving behind me. I tried contacting Sean multiple times and only got a response after reaching out to the owners assistant. I have been blown off via phone and email multiple times for months. I've simply asked to have the part replaced. At first, he refused because I couldn't bring it from California to Boston into his shop to get looked at. He told me part instalation isn't covered after 3 months. This wasn't even 3 months, and that's unacceptable. I was able to have a local dealership look at it and send pictures to him. When I try to get any update from him, he references needing the installation receipt. I keep telling him that there is no receipt given because there was no charge for installation. I still have not gotten any resolution 3 months later. I will also be filing a complaint at the BBB and with corporate

  Rosemary Goodrow
4 years ago
My son and I worked with Lorenzo Fitzgerald at Jack Madden Ford and purchased a pick up truck. He was very helpful and straightforward throughout the process, no pressure at all. Very professional and knowledgeable. Dealership was clean, spacious and everyone was pleasant. They made financing easy. I would recommend this dealership and Lorenzo if you are in the market for a new or used vehicle.

  Brett Pelletier
5 years ago
Johnny Rodriguez at Jack Madden Ford was a real pleasure to work with. I just bought a CPO Focus and he really made me feel good about the deal. The dealership is an hour from my home, but it was worth the drive because it was the best dealership experience I have had. No pressure, no BS, no nonsense and they did what they said they'd do. Johnny was great. Knowledgeable and realistic about the deal and very good with communication. Some dealerships don't call you back, or forget about you if you don't buy the car they want to sell you the second you walk in the door. Not at Jack Madden, in my experience. Very good experience and would recommend paying them a visit.

  Robert DiStasio
6 months ago
Don't waste your time. Markups on new vehicles are $15k OVER sticker price. This was once a very good dealership.

  Brooke Ballard
2 years ago
Lorenzo at Jack Madden Ford was a huge help in my experience of buying my first car. He was very accommodating and very helpful throughout the entire process. I would highly recommend everybody come to Lorenzo and the entire team for a seamless car buying experience.

  Paul Kelly
a year ago
Bought my new F150 at Jack Madden. EVERYTHING went smooth with sales and got new plates at Madden. What I thought was great trade in also ! Easy working with entire staff ! Don't hesitate doing business with this dealership! Service A-1

  Brian Walsh
4 years ago
We had an excellent experience with Lorenzo at Jack Madden Ford. He knew the vehicles on the lots and was able to guide us toward the car we were looking for. He was extremely honest and straightforward throughout the entire process. This experience was the best car buying experience we have had, and will definitely return to Jack Madden Ford in the future.

  Zhexing Li
4 months ago
(I was looking for a hybrid near Boston area so I went to several dealers to compare. Jack Madden Ford stands out to me not only in terms of the availability of different car types (trims), but also their service. Victoria was my agent, she was patient, enthusiastic and knows how to make customers feel appreciated (i.e. makes me feel she's treating my business seriously). Test drive was a great experience to get familiar with the car and she answered every questions perfectly (she knows her business!). Anyway, I ultimately bought a 2017 Fusion Hybrid. Loved the car, loved the car-buying process at this dealer. There's no need to say more. If you're looking for a Ford, Jack Madden Ford is the place to go. Highly recommended!) Edit: Ok, so now I've been having this car for a bit over half a year, I have to say, I'm very disappointed in this car. 6 months, a bit below 2000 miles, yet this car has had soooo many problems, both mechanical and electrical. 6 months I've alrady been to the service for like 4 times and what's worse is most of the time the service department doesn't have a loaner vehicle for you to use while your car is being repaired AND they don't reimburse you for your uber cost. What's making me even more mad is that there's one issue I reported to them to fix but they were not able to fix it. They basically just told me to deal with it (although it's not a really big issue that would impact my driving)! So now it's been almost a month since I did the repair (within warranty) to fix about five major and minor problems, new problems of the car just keep coming!! OMFG, I don't even know where to complain or who to report to. I doubt Ford will do anything about this cuz I guess or they can tell me to do is just to bring the car to the dealer and have them fixed again. Really? I bought this car just for driving between my apartment and the dealer back and forth over and over again???? I'm driving my new car with just less than 2000 mileage yet this 2017 ford fusion hybrid makes me feel I'm driving a used car with something like 70,000 mileage on it! SO LISTEN TO THIS, I WON'T COMMENT ON FORD IN GENERAL OR THIS DEALER, BUT I WILL SAY THIS, IF YOU WANT AT LEAST SATISFACTORY EXPERIENCE WITH YOUR NEW CAR, DON'T BUY FORD FUSION HYBRID. IT'S A DISASTER. AVOID AT ALL COST UNLESS YOU WANT TROUBLE ALL THE TIME!

  Photo Albums
2 years ago
dealer markup on F150 lightning. Most dealers not doing this. They're also not respecting the order in which their customers reserved. Looks like a prime example of why people hate car dealerships. Go here if you want to get jerked around.-Uncle Jasper

  William Carroll
4 years ago
I had a very positive experience today at Jack Madden Ford. Salesman Mark Diamond was extremely professional as well as courteous in our dealings. I went to Jack Madden to look into trading in my 2016 Ford Escape and ended up doing so thanks to Mark. Very happy with the new vehicle and of course the price and the trade in value on the Escape. I have already told some friends about the great deal I got. Thank You.

  Stephanie Hall
5 years ago
We just bought 2 cars from Jack Madden Ford and our experience was world class. Johnny (sales), Dylan (Finance) and Les (GM) were terrific to work with. Everyone there was so attentive to our needs, they thoroughly answered our questions and we never felt like we were being forced into buying anything.We have bought several Ford vehicles in the past from a variety of different dealers and I have to say, this team was hands-down the most professional, kind, genuine and fun! We will definitely go back there again and we absolutely plan to use them for service too.

  Jamie McGibbon
4 years ago
My wife and I were looking for a used vehicle and stopped into Jack Madden Ford to see what options they had available. When we walked into the dealership, Lorenzo greeted us and really made the buying process easy. From picking out a new car based on our needs, to showing us all of the features, he really helped to make sure we knew what we were getting and that we had all of the information we needed. I d definitely recommend him if you re in the market for a new Ford.

  Anthony
a year ago
I bought my Ford Explorer from Gary Brigham and it was a great experience!Everyone in the dealership was so nice .The delivery went smoothly from talking to Gary and then in the finance office .I definitely would recommend this dealership to anyone . I know I ll be going back .Anthony A