Pro Lube Auto Center

4.3 (201)

  480 Pleasant St, Northampton, MA 01060
  (413) 586-5640
  prolubeautocenter.com
  Claimed

Auto repair shop Auto parts store Oil change service Transmission shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacquelyn Scranton
a week ago
Every experience I've had over my two years here have been amazing. Andy and his staff are kind, honest, and reliable. I would 100% recommend.

  Arvid Nelson
a month ago
My car was making strange grinding noises, so I called Pro Lube. They fit me in that same morning, which I really appreciated. A few hours later they told me they didn't find anything wrong (the noise just stopped on its own), but they did tighten up a loose bolt that stopped (another!) annoying rattle. Total charge? $0. I always go here for my oil changes and regular maintenance. Mechanics and receptionists are always efficient and courteous. Pro Lube is just great.

  Sarah Nabulsi
3 weeks ago
This shop checked my breaks and refused to replace the rear pads and rotors because of a souped up issue with the hydraulic hoses they made seem like an emergency - it wasn t. I went to another shop for a second opinion and found they had forgotten to replace my wheel lock key so the shop wasn t able to put my rear tires back on with the original locking system in place. The man I spoke to on the phone HUNG UP on me when I called to complain. I will never come back to this place.

  Steven Schuster
5 months ago
As with any quick lube place, I recommend parking and waiting just before they open. I was there for no longer than 45 mins to get an oil change and state inspection. Coffee and chairs are available in waiting room. Staff friendly and prices are fair. Walking distance from Northampton proper and there is also a bowling alley with small arcade down the block. I can easily recommend this quick lube and will be using them regularly!

  Nathan
8 months ago
Had zero issues with my 3 year old truck. Brought it here and suddenly I parked at home to find a gigantic oil mark under it. A seasoned worker did my oil change and didn t find the need to tighten my oil filter nor did he find it important to tighten my drain plug more than a few threads. Less than hand tight. The staff here in the oil change bays have ZERO experience working on vehicles. Some are straight out of high school and working on your $40,000+ vehicle. Would you let an untrained 18 year old touch your car or truck? Only one certified Oil Tech watching 4 oil changes at once. Let s not get into the fact one of the owners has zero automotive knowledge and couldn t change your oil if you gave him a step by step audio visual how to guide yet he s the only one responsible for every oil change. I brought my truck back with pictures and video of my unfortunate oil change and he told me it happens, and refused a refund or even a deduction on the $125 I payed for an oil change that I assumed would be done correctly. John please come back, you sold your business to an idiot.

  James Richards
3 months ago
Needed an inspection. Brought the car in then ran an errand quick and by the time I was done the car was just about ready. Quick and easy service.

  Jade Alicandro
6 months ago
DO NOT bring your car here. I brought it for multiple oil changes over the last year, which were almost $100 each and sold to me as mini tune-ups- saying that they check all the fluids along with the oil. However, just 6 weeks after an oil change that supposedly included this service my car overheated and the engine was destroyed due to a coolant leak that their technicians missed (the thermostat was not alerting me to this leak otherwise I would have noticed). I was told they were checking all the fluids, but clearly they were either lying or completely incompetent. They also refused to refund my last oil change "tune up" and were extremely rude. Avoid taking your car here at all costs. They'll sell you an expensive oil change that doesn't include the extras they claim to include nor will they own up to their terrible service.

  Stephen Kline
5 months ago
Awesome experience, definitely gonna use pro lube for my maintenance needs, thanks again for the quick and very professional work

  Louise Lucht
10 months ago
Tire pressure was low and I stopped in as just as they were obviously closing up. Had to pick someone up at the airport and was in a hurry. Several guys immediately checked all tires and noticed a nail in the troublesome one. Very glad I found out before a 40 mile highway drive to the airport. Great, friendly service! They could easily have said sorry, we re closed for the day .

  Th�o Biamonte
9 months ago
Called ahead to clarify about a full lube job, I specifically asked about lubricating belts, they told me no appointment was necessary. Drove down from Greenfield and when I showed up, they told me lubricating belts requires a mechanic and is no longer included in the no appointments offering and that's it's only available by appointment for which the soonest they have is a week+ out. Would have loved to not have wasted an hour right after I got out of work.

  Patrick Wells
11 months ago
I've been coming here for a year or so now and I've always gotten incredible service. They're always professional and caring, and they take the time to explain each step of the process when they service my vehicle. Always a pleasure!

  Andrew
a year ago
I allways feel welcome here. Very friendly. Andrew and (the man at the front desk) both are good for conversation and show professionalism. I Appreciate service like this.They even made an adjustment for me no charge so I could pass inspection (the bulbs were installed slightly wrong)Started going here two years ago.

  Cheryl Michon
a year ago
My daughter, who now lives in Connecticut, still comes to Northampton for all her car services at Pro Lube. Our family has been going to Pro Lube for twenty plus years and we have never had a complaint or problem. The staff is friendly, and very accommodating when we've had an emergency! Andy and Jess are fantastic! Five stars all the way!Services: Auto exhaust system repair, Brakes, Oil change

  C Stone
2 years ago
Honest, thorough, quick, courteous and competent.All the things you want in garage. This will be my go to place for oil changes and routine maintenance going forward after my visit for an oil change today even though I m 3 towns away.My car means a great deal to me, it s 2006 Toyota with only 80k miles and belonged to my grandfather, it was his last car, he was a master mechanic and loved this vehicle. I finally found a place where I feel like it s in hands he would trust.Came in at 8:45am for an oil change and was out by 9:15, I chatted for a few minutes or it would have been even faster. The receptionist was so nice and helpful as were the service people. They showed me the color of my transmission fluid and would have changed it right there for me but I won t have the money until next week and will bring it back then. They went over the car thoroughly, filled tires, vacuumed.When I brought it for an oil change elsewhere I was there for almost 2 hrs and was given a list of repairs I needed totaling over $1,200. I brought the list with me today and the mechanic said only one of those things was a partially valid concern, a little cracking in the serpentine belt but said it was minor and not something I needed to worry about if I drove it frequently and brought it in regularly for oil changes. He said they d make a note to check it when I bring it in from now on and will let me know if and when it needs replacing. He also explained to me what would happen if something did go wrong with it so I ll know just in case.I left feeling like the car was in great shape and that I didn t need to worry about anything because I could trust them. A huge gift. They don t have misleading discounts to lure you in but their pricing is more than fair and their value is the quality of their people and products they use. Couldn t recommend enough.

  J. C�
a year ago
Super quick and trustworthy!! Front desk attendants are friendly, and the work gets done fast. Went in once for an oil change and permenantly switched to them for all my repairs because of how efficient they are!!Edit: I wanted to add since I ve now been going here for a while, they maintain quick and fairly priced services. I couldn t possibly consider switching to anyone else!

  Claire Webb
2 years ago
Oil change was fast and easy! They were helpful and let me know everything they noticed about my car. They fixed some things I wouldn t have even thought to ask about. Price was a little higher than some appointment-based places in the area, but convenience was definitely worth it. Also, it was great to have a car wash right there!

  Brian Lahoski
a year ago
I've been here several tines for service and up until yesterday I was very pleased with them.My last 2 oil changes were done here. The cover housing "cracked" .I was told because they're now made with cheap plasti because of that and the fact they couldn't get the part until the best day I had to rent a car ( I alsat my expense)I also had to pay for yhe part.They have to physically take this part off and put it on but I guess there's no way the tech working on it could have cracked by any means right??Just a warning ifsomething goes wrong it's the cars fault not theirs. .I won't return.Services: Auto interior vacuuming, Oil change

  Joelle Moran
a year ago
While on my way into to work I noticed my RPMs dropped in my car and wouldn't let me accelerate. It died while in idle and was able to start it back up again. I drove past Pro Lube and turned around to see if they could look at it because I didn't feel safe. Andy was so very courteous kind and helpful. He had me leave my car and called me back with an immediate solution. It was a bad sensor. Fixed it on the spot. I finally found a great reliable place with great mechanics.

  Samantha Zapzalka
a year ago
I've been a customer at ProLube for over a year now, and they've never failed to help me out and make me smile! Andy is an incredible man, and all of the mechanics that work there do a fantastic job fixing your car and cleaning it up. If you're looking got an auto place, I reccomend ProLube 1000%. Thank you Andy!

  David Burton
11 months ago
Amazing place: affordable, polite, and honest. My go-to garage! Most of our family cars are regular customers.Wonderful!

  Aimee Funk
2 years ago
I give this shop a 11/10. The receptionist is lovely and so helpful, and the mechanics went above and beyond. I came in for an oil change and they vacuumed out my interior and topped off the fluids with no added cost. A mechanic even showed me how overdue for a replacement my air filter was. Really reasonable prices too! They extended the life of my old station wagon a few years.Services: Air & cabin filter replacement, Auto detailing, Oil change

  d-jemme
a year ago
Stopped in for an oil change before driving to North Carolina. I normally take everything to "my guy" but he's the type where you have to drop it off and they'll call you later, and I had forgotten to do this until the last minute.They're FAST here... Like, so fast my daughter didn't even have time to start complaining about the wait.I would have given five stars, except the kid who did the oil change came in and tried to sell me a new air filter and I definitely didn't need a new one. All these quick-change places do this, I realize, but I'd forgotten about it since I normally take everything from tires to oil changes to "my guy," who could care less about the upsell.Regardless of that though, everyone's polite and friendly and yeah, FAST.Service: Oil change

  Shawn
a year ago
Friendly quality service. I've heard them steer customers away from fixes they don't need. They do quality work and stand behind it. I continue to go back even though I no longer work in the area.

  Ben Fierst
a year ago
Love this place, I go here for the great service and friendly staff. Plus they vacuum, check/fill your tire pressure and top off your washer fluid at no extra charge.

  Santana Style
3 years ago
Fast and efficient! Did my ball join and oil change in my wife's Honda odyssey in under 40 mins! Master mechanic Jess is good.. I thought the bill was going to be steep but I was wrong! Great pricing and awesome customer service! Thank you all for the service.

  Michael Wilson
7 years ago
A few days ago, all the warning lights on my dash came on at once. I took my car in here, and they diagnosed it as having an issue with the Inverter Cooling Pump. They made sure that I checked to see if there was a recall out on the vehicle to see if I could get it fixed for free at the dealership (there had been, but the previous owner had taken care of it already).They checked the pump and couldn't find anything wrong with it at the moment, so they suggested that it may have just been a fluke, but to call them if the warning lights come on again.I fully expected to pay the $95 diagnostic fee for the work they had done figuring out the issue and checking to make sure it was working at the moment. They spent about an hour and a half looking at it, all told. Nevertheless, since they hadn't found anything wrong in the end (despite the code) and didn't fix anything, they waived the diagnostic charge, and I didn't have to pay anything. This means a lot!The whole time, they were very good about communicating to me the issue they had found and checking to see whether I had contacted the dealership. I really appreciate the generosity shown in checking for issues without charging, especially given the time they spent on it. I will definitely plan on bringing my car back here in the future if this or some other issue comes up again. I really appreciate the respect and generosity I was shown today.

  Bonnie Netto
2 years ago
I brought my car in this morning for a new inspection sticker. I had a brand new vape in my center console. When I walked out to meet the person to get my keys back he was still sitting in my car with the door partially open and I startled him. He asked if I had my key. I said no, they told me you would have it . He turned back towards the passenger seat and said oh, here it is . Then he got out of the car and walked inside. It felt really weird and when I sat in my car I immediately noticed the box for my vape was not in the same place. I grabbed it and it was empty. I immediately went back inside and told the girl at the desk. She didn t seem surprised. I met with the manager at my car and told him the story. He said none of my guys vape . He didn t even care. He was so nonchalant and didn t even take me seriously. That vape cost me $20! Try finding a corporate number-almost impossible. I am filing a complaint with the better business bureau. BEWARE OF THIS PLACE!!!Service: Vehicle safety inspection

  david amo
2 years ago
John has a great staff. Got my sticker for my truck. Very courteous and polite. Been using Pro Lube for years. Would highly recommend. It's a great local owned business in Northampton.

  Jason Subocz
9 months ago
The only place I will take my families Vehicles. The owners care about the service they provide and it shows. If you need a HONEST mechanic this is the only place in town!!Services: Air & cabin filter replacement, Exhaust, Steering & suspension repair, Auto water leak repair, Auto brake repair, Tire rotations, Vehicle Inspection, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Oil changeServices: Air & cabin filter replacement, Exhaust, Steering & suspension repair, Auto water leak repair, Auto brake repair, Tire rotations, Vehicle Inspection, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Oil change

  Brian Howell
4 months ago
They are ready to serve,and do a quick and good job

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday 8 AM-12 PM
Sunday Closed

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