Highway Auto Salvage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vadim
2 months ago
BEWARE these guys are dishonest. I ordered a driver's side front door from Highway Auto Salvage. Paid a $100 deposit. They were adamant that they don't guarantee paint color, which was weird since I could see a picture of the door and the correct paint code on their listing for the car. I wanted to verify the color myself, but they don't let you on the lot and I got yelled at over the phone for even suggesting they go out and check themselves. Whatever. I waited a week for them to get me the door from the lot and they didn't call me back. I finally called them and they said the door I wanted was "rusty" and they were sourcing me another one from a different yard out of state. They wouldn't tell me any information on this new door including the color because they "don't guarantee color." This felt like a bait and switch, so I called back and asked a different employee to look up the door I originally ordered. This time they told me my door was damaged when they pulled it off the car and put it on their lift. I finally told them I wanted my money back. I didn't pay for a random door from a random car from out of state. The guy on the phone said no at first then finally yelled, "OK FINE GET YOUR REFUND" before hanging up on me.Surprise, surprise I didn't get that refund. Instead, I got charged a 30% restocking fee on that deposit for a door I never saw and that they hadn't even sourced yet. They never called me to tell me they damaged the door I originally ordered either. What were they restocking?! The door they broke? I've been to plenty of salvage yards and this was by far the shadiest one I've ever been to. Ended up paying them to break the door I wanted and never got.

  Ashanty Perez
3 weeks ago
Awful business,The most unprofessional environment I have encountered. They certainly don t care about what they sell to customers. The overall conditions in this establishment is completely concerning.Customer service from start to finish was just horrendous, these people only care about the money not about the overall importance it is so provide such a great service that will make customers come back to buy more. I Definitely do not recommend anyone coming here and wasting their time. The prices they offer is certainly not worth it.

  Me Punch
a month ago
Highway Auto Salvage is my go to place for used parts in Northampton Massachusetts. The staff is always courteous and go above and beyond to provide excellent customer service. I recently interacted with two employees there Kyle and Scott. Both were knowledgeable, friendly and actually took the time to listen to what I was saying and respond. Five Stars to the guys at Highway Auto Salvage, 182 Mount Tom Road, Northampton. They are second to none.

  Remi Baez
2 weeks ago
Id rather pay double the price elsewhere than to deal with these guys again. Paid upfront for a sunroof and was told 2-3 days it would be ready After calling back nothing had came in. I gave it a full week before calling back and was told by Scott he forgot to put in the order to give it 2-3 MORE days. Mistakes happen ... understood. When the sunroof arrived Scott communicated that it's a clip of an entire roof of a car This is not what I asked for. I communicated that & asked to be refunded because this wasn't what we agreed to. No Refunds bc they went to CT to pick it up . Ok. Then I was told to go in person & take off what I needed myself, they didn't want to take responsibility if the glass were to break. This made it difficult for me to pick up because I had prepared for something else. I ended up paying $250 for one of they're guys to drive down to Boston. 2 stars because the sunroof was in working condition. Scott the parts manager? Needs to have Better customer service after he picks up the phone he talks like your bothering him with no greeting or overall welcoming , definitely not the place that makes you want to return . I wish it was all better communicated and no one would have wasted there time. Thanks

  Nick Smith
2 months ago
Avoid this establishment; the staff is disrespectful and unprofessional. Despite confirming the part's availability (a Headlight which requires no tools to take out) with them over the phone before driving from Connecticut, upon arrival, they requested a deposit and indicated the part might be available later in the day or by Monday. It's clear that these individuals don't value their customers or understand the importance of good service. My recommendation: stay away!

  Willie Calez-negron
2 months ago
Unprofessional and rude first impression, I call for some parts being as I am a repair shop and start off by introducing myself and saying that I'm a shop in Connecticut and am looking for parts, only to be responded with an attitude " Ok... what do you want". I responded by saying excuse me and got hung up on. I call back and no response. I simply don't understand how they plan on keeping business with this form of customer service.

  Demetrios Bochanis
10 months ago
BEST AUTO SALVAGE YARD EVER!!! Called over 250 scrap yards and went to over a dozen and looked online everywhere for the clutch line for my Saturn Ion. I couldn t find it ANYWHERE, until I came upon the brilliant, friendly, helpful, staff members at HIGHWAY AUTO !!! The massive amount of cars in their inventory allowed for me to find the part I was looking for in not one, but TWO cars there!!! I brought my tools, cut the part off, and paid ONLY $20 FOR BOTH LINES!!! This place is soooo awesome!! I can t thank them enough for having the clutch actuator line for My 2007 Saturn Ion 2. I would recommend this business to anybody looking for parts for their car, as they have such a rich variety, and a friendly staff crew.

  Jay
2 months ago
You can not go and do pick and pull anymore , they are all unorganized , they lost the list of stuff we needed and only gave us half of the things still charged us and gave us faulty items , they pick the worse parts and crush the good parts . Very disappointed will be traveling farther away to a junkyard that has an owner that knows how to run a yard. Again went to get parts because they gave me wrong ones to replace there screw up and they still mess up giving me different year im wondering what hole all these people came out of, they should just close down to save everyone the torment .

  Luis Rodriguez
6 months ago
This place is garbage I bought a transmission for my 06 f150 so I walk in everyone was kind they worked really well with me and gave me a good price on transmission (750$) they told me all transmissions have been tested and under warranty for 90 days so I took it believing their lies I take transmission and truck to a shop have them put it on cost me 1200$ and my truck drove fine but had no reverse so paid another 600$ for them to take it back off then called highway auto salvage to either exchange it or give my money back and they refused to do so they said it needed to be reinstalled and taken to a transmission shop for a diagnosis which can run up even more money then they have the nerve to say over the phone that they are going to stop selling transmissions because this was a constant problem and they are just tired of it so that says a lot about them right there dealing with these people have been a nightmare looks can be deceiving they seemed like great people instead they are just people who love to get over on people and that is not right if you need something take your business elsewhere I personally found that mass used auto salvage is a great place fair prices with warranty and all parts are tested at yard before being pulled so it can be a wait but totally worth every penny at least you know what you re getting actually works and you won t do the job twice or in my case pay a mechanic twice

  Mikhail Pritykin
5 months ago
Ordered third brake light for Nissan 370z on September 14th, called 4 times and they promise to ship it right away. never received my order. Stay away from this place.

  Jose Westry
4 months ago
Love this place , I recommend it to everyone prices are great and some parts they give a limited time warranty.

  Erik Quinn
7 months ago
Great service. Just happened to have what I needed and helped me to get it out of the vehicle. Nice guys and easy to get to. Awesome job guys, keep up the good work!

  Nicole Bessette
8 months ago
Horrible experience. Talked to the parts guy on the phone three times first call he hung up on me immediately. Called back twice, he was rude both times. Then proceeded to charge me a different / higher price than what was said. Will never be going back.

  Andrey Shevchuk
2 months ago
Sells broken engines and transmissions with warrantee. States its tested in fact they never test them. BEWARE!!!!! RIDICULOUS CUSTOMER SERVICE

  Karina H
a year ago
Great service! Got a great deal on a new engine for my Kia forte. Scott was so nice and helpful to deliver the motor for free to us! Definitely recommend

  LINDA CONNERS-MCCARTHY
7 months ago
3 people helped me in various ways. I needed parts for 2 cars. Not only did they have them but they were in great shape and even greater price. Thanks to all of you, especially Scott.

  Jovan Lopez
8 months ago
My favorite go to spot for any of my auto parts needs Scott is the main man I call if I can't find it myself he is the go to guy he will find it for you and always have the best prices .

  Veronica Bergendale
3 years ago
Got the last piece I needed for this mini project before winter! Highway auto was amazing, got my part quick and for an amazing price. I ll be back for sure!

  BodiesAndWaves
a year ago
Great service, and a great price! Saved my car's butt today after I dropped a bolt in the engine bay and never recovered it. Highly recommended, my new go-to for salvaged parts!

  Justin Cardwell
a year ago
Tried to order a part from them today, the salesman was so unhappy with his life the conversation only lasted a couple seconds. Don't waste your time and definitely don't ask how they're doing because that has nothing to do with selling parts HAHA! CLOWN!

  The Postman
a year ago
Xavier sold me a subaru engine last minute and had it on site next day like a boss! Unfortunatly I found chunks of metal in the oil pan. Xavier and the older guy behind the counter looked at them and without hesitation refunded my money after i let them know i was on my way out of town and couldnt wait for an exchange. I appreciate the honesty and integrity in the way they run their business and will be sending friends to buy parts there! Not their fault by any means and they still made it right!!!!!

  J I
2 years ago
Do NOT deal with this supplier. First, they are very aloof and rude on the phone. Just obnoxious. They told me they had a part and took my credit card. They said they would call when the part was ready to pick up. They NEVER called back but charged the card! Do NOT, I repeat, do NOT give them a credit card number or do business with them whatsoever. It is a scam.I'm told they are under very new ownership so you can disregard EVERY review that came before this.

  FusionPanda 787
11 months ago
Scott behind the counter was very friendly and the bumper and bumper support I got was the best price I got from 3 different places great overall experience

  Vans Vans Vans
3 years ago
We ordered side doors from Billy for our vehicles. We drove over 200 miles for this only to receive the wrong door (we got a rear door) - they insisted they were the correct doors.After so many back and forth phone calls over the span of days, we still have not gotten the proper replacement. Every time we call we get the standard "we are checking with our other lot" and they seem to never get any response from the rest of their team. *shrugs*And every time we look for Billy, we always get pushed off and told that he's busy. Had we known this was going to happen, we could have just not wasted our time and our money.We just want them to get their door and we want our money back.

  Elise Lacroix
3 years ago
Ordered two parts from them, took them two weeks to get each after originally quoting me three days. I had to drive an hour and half down just to wait another two and half hours for them to get the part off the vehicle. This is after I told them I would be down there to retrieve it since they can t possibly find the time to mail out parts. I was told it s off the vehicle BEFORE driving down there.Their prices may be cheaper but you ll spend more time doing their job for them than it s worth. Constant excuses and poor customer service.

  Dennis Lee
5 years ago
I called for info about used tires. The price sounded good on the phone so I went there on a Saturday morning to buy them. First I had to wait almost 45 minutes to get waited on. I was told one price and saw the tires. After they were on my car the price was more than double what I was quoted! I went home fuming, went back and asked for a partial refund. After huffing and puffing the employee refunded a portion. GET A RECEIPT! I didn't and got screwed. I'm Sure the Saturday guy pocketed either a good part of or all of my money and without a receipt I had no recourse. STAY AWAY FROM HIGHWAY AUTO SALVAGE! They should be called Highway Auto Robbers.

  Cas Lyimo
3 years ago
I've been going to highway for years now. I've had many pleasant experiences and also some headaches along the way. Over all I if fair to say I'm a satusfied customer. Great sized yard. Had no problem finding the parts on site that I needed and they had no problem finding the ones they didn't have. Prices are always fair. And so are the management/employees. They can come off a ornery /grumpy/to busy for you.. (but don't take it personally. They deal with alot of asswholes.) Once you get past that they are actually really nice. And genuinely would like to help ppl get what they need at a price they can afford. Would definitely recommend going there especially if your a car inthuseist or problem backyard mechanic.

  Jose Acevedo
a year ago
Went there to look for some tires and rims nothing fancy and came out with almost new tires and nice rims thanks to Xavier and the guys for helping me. Great service, excellent people and best on prices keep up the excellent work!!

  dang her
3 years ago
Do not buy anything from this company. Make sure you are not speaking to "Billy". They sell bad parts and will give you a run around about finding a replacement but never do like every other review. The main guy who answer the phone told me he gave me a credit a week ago and when I called multiple time he said that it should be in the account today but never came through. When I called him for the last time he said the manager cancelled the transaction so he basically lied that he credit my card but never did. Please read the 1 star review. This place is a scam and they will try to keep your money. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

  Nicholas Blais
5 years ago
Scott was very nice to work with. He let me into the yard to find, pick, and pull the parts I needed. He even let me test fit them onto my truck to make sure they would work. Price was very fair. Excellent customer service.