Honda Village Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diana Hashkes
3 months ago
The Honda service dept in Newton has taken great care of me and my Honda Pilot over the last 6+ years. They are always helpful, honest and try to do what s in my best interest. Special thanks and a huge shout out to Alex and Phil. Thank you for taking care of me and my car for the last several years. I highly recommend this service department!

  Tu Ngo
2 months ago
This place is really dishonest. Avoid like the plague! They overcharged us and did not fix the problem. When we complained, the manager told us to bring the car back. He agreed to pay for a Lyft for my husband to go home. But then he seemingly retaliated by not sending a Lyft for my husband to get back to the dealer to get the car, essentially leaving him stranded. So I had to rush home from work (which was highly inconvenient to me) to take my husband to get the car from the service department before they closed. To boot, the problem was STILL not fixed, so we ended up taking it to another Honda service department, where it was fixed right away. Honda Village is highly unprofessional, unscrupulous, and does not deserve your business.

  Hal Davis
3 months ago
Essence, Phil and the Whole Crew were terrific.Easy to schedule the Battery replacement. Alas other critical elements were identified. Appreciate the "Heads Up", and the Lyft. We want to see "Mr. Mulberry" in good order. He is everything to Her. Thank You.

  Dan Armstrong
5 months ago
I brought my tired 2014 CRV into Honda Village to get one last opinion before I thought I would be forced to trade it in and spend $22,000 on a newer used car. The car was making rattling and pinging noises when in gear and I thought the transmission was shot. The techs at Honda Village instead told me they would replace the front. axles and do a front brake job.. I was able to keep my car after all and save like $20,000. The car runs perfectly now and I wii keep it fir the next 5 years now. If you want to save money and keep your car on the road go to Honda Village in Newton for all your work. Thank you Alex and crew..

  Linda M Edge
3 months ago
Poor communication and I feel they didn't respect my time or business. I had to lose a days work because the paperwork and registration took longer than expected.

  Steve Le
6 months ago
Alex, the service representative, was friendly, helpful, and personable. He was knowledgeable, and was able to get me in and out quickly. Overall, I had a pleasant experience. Thanks for all your help Alex!

  Schuyler Larrabee
2 months ago
Had an unexpected triobe report from the car. I went in early without an appointment, and it was repaired quickly. I was out in lass than two hours.

  Janice Henry
a year ago
Great place for service! Phil was terrific. He explained what had to be done, how much it would cost and how long it would take, and he was exactly right! No one likes to bring his/ her car in for service, but when you have to, Honda Village in Newton is the go to place.The place is clean and there s plenty of space if you have work to do. Have been going there for a long time and would never go anywhere else!

  Jess Bolin
a year ago
Brought my early 2000s Honda Civic here after the check engine light came on. To be clear, I did not purchase from this dealership and had no reason to give them my business (e.g., no warranty, recall).Oil change was reasonably priced ($60) and a tolerable ($140) diagnostic check, however everything else was significantly pricier than it should be. Naturally there was the upsell of other "necessary" fixes, but that's to be expected. Below I lay out the estimated costs for what I actually needed compared to Perfection Auto just up the street.$600 Spark plugs & Reprogramming (v. $160 SP only, didn't mention reprogramming)$590 Hood release lever & cable replacement (v. $225)$1300+ AC Compressor (v. $600-700)Decent communication and white glove service, but I'll take the older mechanics wearing dirty t-shirts for their reasonable pricing.Services: Auto engine diagnostic, Air conditioning, Oil change

  Audrey Martignetti
a year ago
Lunch should be taken at a break room not at your desk especially if it's quiet enough that there are other service people that can help and you do not wash your hands before handling customer's keys. When you say you have an appointment for a specific task then immediately are attempted to be upsold not what I wanted to hear. When you ask about a prior service that was performed unnecessarily due to lack of a simple diagnostic and told that you can't be helped not their problem TOTAL FAILURE.

  Cenobite M
3 years ago
The staff there was very knowledgeable and helpful. I throughly enjoyed the experience. Free coffee and water plenty of space to social distance while you wait. Jason was a joy to work with as he kept me informed about the service to my vehicle and the time it would be completed. I am extremely satisfied with the staff and the quality of work done to my Civic. I would strongly suggest going there for all Honda services big or small well worth it! Thank you!

  Brent Watson
2 years ago
Solid crew and honest service. Come for a guaranteed great job. Like any dealership service, the cost is a little more than you would pay at a smaller mom-and-pop shop. I came in with a lost oil cap, not only did they service the car, they found the oil cap and saved me the extra cost!

  John Ax
2 years ago
Bought several Hondas from these wonderful people. Best car buying experience. Carl and David took great care of me and Joe in service treats us like family. Won't buy from anyone else!

  Caroline O Donnell
2 years ago
I have visited this service location a few times, and I always feel like I am being upsold on additional services that are not necessary. I ve left three times with problems not being fixed and for a large surcharge. I ve lost trust.Services: Tires, Engine repair, Brakes, Brake service & repairServices: Tires, Engine repair, Brakes, Brake service & repair

  Richard Pendleton
2 years ago
Honda Village always does good work although it always seems to cost more than what I expect. I guess that's just what things cost these days.

  Leonard Krulewich
3 years ago
Went to pick up a replacement key and for an oil change told it would take 1-11/2 hours and ended up more than 2 hours

  Carol Cotoni
2 years ago
The people that take you in the service department at first they are not very nice they are rude and they don't explain everything my car has not been touched I've been sitting here at work looking at it for almost 40 minutes no mechanic has touched it not so if this place is not very good

  Greg Robinson
2 years ago
Great service and staff. The salesperson I had was very knowledgeable in helping me narrow down my selection.

  Kent Werth
a year ago
Excellent service. Calvin Huang was very helpful.