Bernardi Honda in Natick Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Scionti
2 months ago
If I could leave zero stars I would. Brought the car in for a free recall service. I had to call back several times to get an update on when the car would be ready for pickup. Was told each time that they would call be back asap, no one ever called despite waiting several hours.Service department is unprofessional and not communicative. First and last time I EVER lease a car from this Honda dealership. There are much better options elsewhere in Mass.

  Herschel Clopper (Bass Man)
5 months ago
Great place to buy a new car. Superb customer service and respect to accommodate the customer and their needs. Sales people like Dave and sales manager Scott are fantastic people to work with, highly recommend them!

  Adam Levine
9 months ago
They did a perfectly fine job and had a reasonable and friendly front staff, but the feedback from the tech had typos and quoted me at $1400 to replace front and rear brake pads+rotors. It felt shameless, as if they thought I would just accept any price. The first local guy I called did the same work the next day for $900. I would advise to get as little done here as possible and support local business. It also feels a little dishonest when the bill comes and replacing a $30 fluid costs $200.

  oscar ni
9 months ago
I requested my 2023 Accord, for its first oil change, and tire rotation, plus a software update recall. The service advisor Ryan is fantastic. But my experience with the tech, not so much. I waited for almost 3 hrs, despite I have a reservation. 1. The software could not be updated, was told to come back 2. When I got home, I noticed my tires did not get rotated, which I paid for. 3. The oil life indicator did not get reset. I called Ryan, and he was very apologetic and got me a free alignment for the next time. So my experience is a mixed bag. They need to have better quality control in their service department.

  Aditi Patil
7 months ago
Extremely friendly and efficient service by Dan. Pleasantly surprised to have a complimentary Lyft booked both while dropping off and picking up my car from here!

  Sandra Herring
9 months ago
I found Bernardi Honda of Natick (Rte 9 Eastbound) to be a great place to have my CRV repaired. They sent me video of the undercarriage work that was needed and the Mechanic explained everything in the video. Wilson Cruz was very nice to deal with and he explained everything too. I highly recommend Bernardi Honda.

  Phillip Dugger
9 months ago
I only wanted to get my key fob looked at and to have the mandatory recall. I did not ask for a complete inspection, but they did inspect the car and recommended over $2000 in maintenance and repairs, which I thought sounded ridiculous. I will not take my car here for regular maintenance again...just for free safety recalls.

  James Cohen
9 months ago
Awesome service allways. However went in for an interior detail price $189. don't recommend water spots on seats and the armiroled my floor mats. Took me 5 times scrubbing to get armirol off. I would never have the d a detail again. My regular service is allways top notchServices: Steering & suspension repair, Oil changeServices: Steering & suspension repair, Oil change

  Jordyn-Paige Plair
9 months ago
The staff I interacted with was great! I really appreciated the video they sent of an update of my car, with close-ups to the issues it was having. Great service!Services: Air & cabin filter replacement, Tires, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Tires, Brake service & repair, Oil change

  Ellen Salsbury
9 months ago
I was experiencing an apparent leak on the parking space in my condo garageunder my 2019 HRV. I went to Bernardi and received immediate attention in listening to my concerns and my issue by Michael Najdi. He immediately checked out my car and let me know that there was not an apparent leak. He then arranged for my car to be checked out by a technician and placed on a lift. I was kept informed by Michael and I received the video to view the results of the investigation . The whole situation was taken care of in an incredible short period of time. Michael Najdi is an incredible representative for Bernardi. He is patient/calm , professional, detail oriented, with an impressive work ethic and knowledge of auto service /repair. It is comforting and and very helpful to have the support and I have trust in Michael's judgement, honesty and reassurance; therefore I feel good about Bernardi!!!

  Naomi Deutscher
9 months ago
I just had an oil change and tire rotation, which was fine but nobody mentioned the recall for my CRV AC unit or maybe it was for the back camera. So when I got something in the mail right afterwards, I wasn t sure what to do.Service: Oil changeService: Oil change

  Hrair Zirakian
9 months ago
I am a customer since 2011 with Bernardi Honda in Natick. I have always received excellent service from Bob McGrath and his coworkers and the employees at the finance department .This is one of the reasons I keep coming back to Bernardi Honda in Natick. I recently leased my 5th Honda Accord. Thank you for your great customer service.Services: Transmission, Tires, Oil change

  Elizabeth Devereux
9 months ago
Had to get new tires unfortunately but I had the old ones for 8 years and they had dry rot went in for one tire but ended up with all four new ones took a while but I m glad that I did it

  Srimanth N
a year ago
Albin Bytyqi from service team is excellent patient enough to help me understand the vehicle service needs and had my CRV s 30K service done in 2 hours. Thanks to himServices: Transmission, Oil changeServices: Transmission, Oil change

  Joshua Taufman
9 months ago
Mike was very helpful making sure all the necessary repairs and inspection stickers were completed in a timely manner. Thank you.Service: Oil changeService: Oil change

  Susan email
10 months ago
Service was quick even though I didn t have an appt. LOVE the service. Keep it up!!!Service: TiresService: Tires

  Ravindra Bahal
3 years ago
A car dealer with a difference. Staff here is great. David was wonderful person. We bought Piot Special Addition. All credit to David. Cheers David.

  Mo Khaleel
4 months ago
Friendly staff and good service

  Adriane Rebelato
5 months ago
Good service and attention to customers

  Greg Richard
8 months ago
Have had 2 excellent experiences in the parte department

  Mark Sandler
9 months ago
Bob, was honest and gave us the facts. I highly recommend

  Christine Magao
9 months ago
I like they way fixed my Honda accord. Though is a bit expensive.Services: Wheel alignment, Brakes, Brake service & repairServices: Wheel alignment, Brakes, Brake service & repair

  Joan Apiyo
2 months ago
Clean well organized

  Steven Cagan
9 months ago
Had an excellent service experience at Bernardi HondaServices: Transmission, TiresServices: Transmission, Tires

  Edward Geary
9 months ago
Very good service and extremely good service from the service coordinatorServices: Transmission, Brakes, Brake service & repair, Oil changeServices: Transmission, Brakes, Brake service & repair, Oil change

  Hong Ma
a year ago
Great service! Pleasant experience

  Hilda Ferreira
10 months ago
I appreciated the services and the attendanceServices: Transmission, Air & cabin filter replacementServices: Transmission, Air & cabin filter replacement

  Peter Defeo
9 months ago
Great client service!Services: Air & cabin filter replacement, Tires, Auto engine diagnosticServices: Air & cabin filter replacement, Tires, Auto engine diagnostic

  silva family Stone works
a year ago
Great customer service

  Frank Campanelli
3 years ago
Quick service and nice people