Sheehan's Service Station

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hunter Bergman
3 months ago
I wish I could give negative stars. I upgraded my front bumper on my BMW (m5) and just had it installed and painted two weeks prior. I got a flat tire driving over a pothole and called AAA for a tow who had contracted the tow to Sheehan s towing. I had them tow me to my mechanic and when they arrived, they unloaded my car into a snow bank and put a huge crack in my new bumper. My mechanic showed me the security camera footage of this happening. I went inside of Sheehan s to talk with them about it and they denied all of it and gave me the worst attitude about it, despite me having seen the footage. I couldn t even believe how rude they were about it when they were at fault. Complete disrespect and terrible customer service. Don t give them business.

  Michelle Homer
2 months ago
Anthony.. This man! Such a genuine person. Him and his team were SO very kind and accommodating to my mother (who traveled from the Catskill mountains in NY State all the way to Methuen MA when my car was unexpectedly towed in Jan 2024. They kept it for 13 days and I wouldn't have wanted it anywhere else. Id recommend then 100% for the compassion, knowledge and professionalism they provided to not only myself but exp my mother. They wouldn't even accept cash tips from her, they said 'a thank you and prayers ' would be all they would accept :) Amazing fam at #Shaheens Towing

  Patrick Hess
a year ago
Looked last night for snow warning in methuen a.d there wasn't one posted at 1130 pm. I know they were called by the police and were just doing there job. Here's the kicker, it got not even a half mile from my house to there shop. They charged me almost 200 dollars! Now on top of everything from utilities to groceries being astronomical I get charged an outrageous amount for a 1/2 mile tow. On top of that now my check engine light is on and my ebrake cable is hanging and not working so I'll have to shell out even more money. That's not the end though. I have the driver on camera helping himself to my cigarettes that were in the truck. Your kidding me right? I'd highly recommend to use anyone else if you have a choice. As of now they have lost a minimum 10 customers between me and my family

  Sav Hag
4 months ago
Do your self a favor and go to any other place to get an inspection. The guy will fail you for no reason, i went to another place after he rejected me for my tint twice and was told it was 35 and showed me proof. Absolute scam.

  andrew chaisson
5 years ago
Called AAA for a tow due to a damaged transmission on my truck. They sent out Sheehan's towing. Gave my keys to the driver and watched him load the truck, have directions to the house and sent him on his way. Left with my wife and my dad to go get the wife's car from a tire shop and went home to find the driver had left the trick where I asked him to. All is good so far, until I look at the front of the truck and saw my headlight and lower fairing damaged. Called it to Sheehan's and they said someone would be in contact with me the next day. No phone call the next day. I call up the following day and speak with the "owner" and was told to send pictures. I sent the pictures. They now won't answer calls or texts.I've used them in the past without any issues, but have heard many horror stories from other customers

  Jose Alexandre
a month ago
Bad rear view camera missing from the car and car left on the street on its final destination and didn't return my phone call

  andy Defillippo
3 years ago
Longtime Customer , Not Happy! my car was brought in for right wheel hub, got the vehicle back with several problems, service transmission, service park break, check engine and check ABS system , called them and was told they would get back to me they never called back, paid over $400 the car was moved from South Lawrence to Methuen was not told about the move, Finally took it to another shop, was told it was either poorly installed or part was defective, was charged $150 less than what Sheehan's, change me. with great results.

  wayne melanson (Quota)
a year ago
My car was towed, and I went to pick it up. I had no problems my belongings where still in were was when it was towed. No damages, no nothing. My car was in great shape. Decent price for the amount of time it was held. Thank you have a great day

  Marie Clare
11 months ago
HORRIBLE. Had my mechanic husband take my car to be inspected. Had him waiting for an hour, and very rude. I ve had this car for 5 years with LED headlights always passed inspection. He rejected the inspection for them, and tried scamming my husband out of another 60 bucks to change to new headlights. Don t go here it s a scam, rip off and bad customer service

  leny
a year ago
These people are scammers. Stole the aux cable I had in my car then proceeded to lie and charge me an absurd amount of money to bring my car to my house after an accident even tho the car was capable of making the trip. Also came in for an inspection, believe it was some silly holiday. Said they don t do inspections that day yet there was a whole staff of them lounging around doing absolutely nothing. Place needs to be shut down. Full of miserable people.Service: Car towing

  Kim Noble
2 years ago
A huge shoutout to a Gregg for saving the day! My Jeep got a flat tire when I was driving home from my shift at the hospital. I originally called Roadside Assistance via the Jeep Uconnect system. After waiting over 2.5 hrs for them I gave up and called AAA. Gregg from Sheehan s Towing showed up within 35 minutes of my calling AAA. He was fantastic! He was able to attach a spare and have me on my way in record time. I m so appreciative of him. He really put my mind at ease when he got there! Sheehan s certainly has a phenomenal worker! Thanks for all you do to help us out when we need it most!Service: Tire change

  Lourdes C
5 years ago
Great service, I needed my car towed 3 times in less than 24hrs, had to move it from shop to shop. The guys were amazing, all 3 times they got to my location in less than 15 minutes, courteous and friendly. Made a disaster day feel a bit better and less stressful with their great service.

  sarahsnowbrine
a year ago
We tried to use this business through AAA, however when they arrived on scene tonight they indicated they were too busy to tow us to Billerica (even though AAA plus guarantees 100 miles of towing to a location of your choice). Instead they left us sitting on the highway on a Friday night at 5 pm after the car had caught on fire and we d already waited almost 2 hours! I d walk 20 miles before I d use this company!

  Wayne McNelley
10 months ago
Bob & Tony both did a great job with our tow. Great people with great services. Highly recommended.Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Micah Matthews
a year ago
Got a tow at 5:30 am from two flat tires. Guy picked me up in like 20mins took me to a tire shop. 100$ was super awkward but job was done.

  Nick Goulet
2 years ago
Great place to go when you're feeling down! Great staff, very friendly and always on point! Steve is very informative and prompt, he really knows his way around a battery tester!

  Julie Williams
4 years ago
Sheehan s towed my vehicle following a crash while I was on vacation. When my own insurance company screwed up and removed my vehicle from Sheehan s (to a salvage yard near Boston) without my permission or authority, I demanded they return it to Sheehan s. The folks at Sheehan s graciously worked with me - despite the BS they had to deal with from my insurance company - to make this happen. Very impressed with their professionalism in a frustrating situation.

  Debbie P
4 years ago
Called AAA to have my car towed. They sent Manny. He was so friendly & personable. I highly recommend Sheehan's for service. Thank you Manny for putting me at ease when I was a nervous wreck.

  Wally Gibson
3 years ago
Would give 0 stars but can't leave a review that way. I called AAA and Sheehan's Towing out of Methuen showed up. Dropped my car a couple miles up the road and said their boss wouldn't allow them to drive 67 miles that tow was called for. Why would you go to a call that you won't drive when you knew the destination before hand, extremely unprofessional !!!!!!!!Service: Car towing

  Allahna Harrison
6 years ago
Called to get my boyfriends car towed and said they couldn t help me and then hung up ! Then right when I was going to move his car back in our driveway after spending a lot of time shoveling they tow truck my car ! Like wow the irony on these people not only are they rude and possibly prejudice they are Extremely over priced! rude , wouldn t call this place ever again.

  Louise Johnson
6 years ago
During Thursday s storm my car got stuck in a snow bank in my driveway. As my fianc� was plowing the driveway his truck got stuck in the yard! Honestly, you can t make this up! The guy from Sheehan towing was so nice! He worked fast, and was careful not to damage either car! I wish I got his name. He was great!

  Mathew Hernon
5 years ago
these guys helped me out big time. Had some loose lug nuts thanks to a dummy mechanic (not town fair tire surprisingly). Gave Sheehan s a call to see if they could help me out with some tools, they did me the favor and got me back on the road in minutes.If I m ever in trouble in this area again I ll be giving them a call without a doubt!Thank you again guys!

  Maryrose Kline
7 years ago
Awesome Service!! Called at 12am to get my boyfriends card towed. The towe truck was here in ten minutes! Also very reasonably priced compared to other near by companies! Overall great service

  Is This A Joke?!? Maria
7 years ago
Thank you for being the honest business that you are. When I went to renew my inspection sticker, another business located on Broadway Street, tried to make me buy 4 new tires that I didn't need for 399 dollars, so I had the mindset to go elsewhere. I was told to go to Sheehan's by my brother and you guys were able to get me an inspection sticker right away. I didn't have to buy any tires. Women bewae if scammers. Always get a second opinion.

  Amy Herriven
5 years ago
Very rude disrespectful and ignorant!!!! Never use them worse tow place ever. I was in accident with a sick elderly man's car (lady rear ended me) car gittowed not my choice to have it go there cops, because it not mine I have to pay the fee to get my stuff out or make an elderly man go over 45 mins to them and go get my wallet. They didn't even offer to get it out car for me!!! Asssholes!!!

  David Ferreira
5 years ago
Rudest people out there, had an accident and they got called to tow my car, driver refused to let me ride with him to the office, i had to uber there. I had a friend who tows coming to get the vehicle from their yard but he took about a hour and a half to get there, the guy inside the office didn t let me wait inside the office, made me wait outside in the freezing cold.

  Right is right wrong is wrong
a year ago
CALLED WITH A QUESTION ABOUT THEM DOCUMENTING DAMAGE THEY DO TO CARS, GOT AN IGNORANT PEDRO ON THE PHONE WHO WOULD RATHER BLAME THE COMPANY WHOS DEALT WITH MY CARS FOR ALMOST 10 YEARS THAN TO ANSWER MY QUESTION. HIS CHUCKLE DESERVES A TOW UP HIS YOU KNOW WHAT. HE WAS ON THE PHONE YAPPING WITHOUT EVEN PULLING UP THE TOW INFORMATION (IF ANY EVEN EXISTS) I WILL TALK WITH THE OWNER AND IF I GET THE SAME RESPONSE AS THOUGH I WAS DONE A FREE FAVOR, IM CALLING THE BETTER BUSINESS BUREAU. THAT PEDRO, PATHETIC LITTLE MAN WHO HAS NO CONTROL IN HIS PATHETIC HOMEService: Car towing

  Taha Abourkia
a year ago
I had my friends car there to pick it up they told me thay will bring to hom and it took more then 4 hours waiting at home

  Luis Carrion
4 years ago
I told the driver if you could please put my vehicle back To park it correctly And he said to me OK I will help you I recommend this towing company to anyone who is looking for 24 hour service I read them five stars because I like the people that work for them very good towing company

  Nich P
a year ago
Got my car back. Friendly folks