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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
James B (Jamie)
3 months ago
The guys at Prospect Auto Body do amazing work. I ended up there by accident, my F-350 having been abandoned in their yard by my insurance company without my knowledge. Once I found out my truck was at Prospect, I gave the shop a call and, to my surprise, Juan and Carlos said they could fix it for less than the previous shop had estimated-and they did. Prospect Auto Body sectioned the bent frame and replaced every damaged component for a reasonable price and excellent quality. They even worked on Saturday to get it done before I was scheduled to move for work. I've lived in two states since the repair and the truck has passed inspection in both of them. I'd recommend Prospect Auto Body to anyone who needs good work done affordably. I'm a gringo for all intents and purposes but the predominantly Dominican crew there treated me like family. 5/5, every day of the week.
Danielle Visone
7 months ago
They have horrible customer service. I waisted 6 hours for a tow. They would call and say I was next then hours go back and it would get pushed off longer and longer. I also put in call thru a different app that also used them and that took 5 hours when they said 1 . I didn't realize AAA and Hyundai road side assistance uses the same company. It's unacceptable .
Chatrick Clark
a year ago
This company is a joke. They contract with roadside assistance companies to do roadside assistance. As you can see from some other complaints, they don t actually perform those services consistently. They give ETA information, change the ETA over and over, and eventually never arrive. They constantly changed my ETA to tow my car to a repair shop, then stopped giving an ETA, and then never showed. To make matters worse, they informed my roadside assistance company that they had actually performed the services and closed the roadside assistance ticket, which caused about a two hour delay in the new request. The roadside assistance company I use said they were going to file a complaint against the tow company. To whom, I don t know. These services aren t regulated much at all. It s really about using a tow company run by people with integrity and honor. My roadside assistance request started around 8:15AM and was finally completed by a competent towing service around 5PM. The new company arrived 15 minutes after the new request and communicated with me the entire time. They performed their work quickly all the while doing it on a cold, rainy night. That s a company with people who have integrity and honor.
Tippy Missick
a year ago
BEWAREWAITED 10 hours and still No showTowMy warranty company was setup tow with Prospect Auto Body ETA was 60-90 minutes. Called warrantee company 7 times. They gave me the ETA each time. The last was era of 6 minutes. It has now been another hour still no show. I am cold, hungry and gotta pee. Walking home-5+ miles!I wish I could give them a number below 1!!!!
Jeffrey Krebs
a year ago
Tow was setup with Prospect Auto Body through USAA, ETA was 90 minutes. Called and texted but voicemail was full and did not receive any call back or response After 3 hours of waiting USAA cancelled and scheduled through a new tow company.
Matt Davis
3 months ago
My roadside assistance guy was great; it was so cold and he still went above and beyond.
Oceanside Bay Condominium Trust
a year ago
My tire blew out yesterday and my roadside assistance company hired them to tow me which they accepted verbally and they never showed up leaving me stranded for 6 hours. awful.
Kevin Greenwood
10 months ago
Called for a tow they were there in 15 minutes. Great job. Thank you Juan.V.
Elizabeth Lunny
a year ago
Scheduled a tow through roadside assistance program. Gave ETA of 1 hr. Waited 3 hours and they never showed up. Called multiple times, but no one answers phones.
Oval Motor Deals LLC
a year ago
We have been getting work done by them for a few years now and they are always great at what they do. Great work! They're busy so make sure you call aheadServices: Painting, Body & TrimServices: Painting, Body & Trim
DJFRANTY
6 months ago
For me the best in the area. Nice! Customer service. Clean job .
Jennifer Davis
a year ago
We waited for a tow, confirmed with the shop they were on their way, they never showed up and when we tried to call they hung up on us. Horrible customer service