Dan O'Brien Chrysler Dodge Jeep Ram Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ANDERSON ABREU
3 weeks ago
What an Amazing Experience this was! It was the first time buying a car wasn t a headache! Thanks to Carlos from the beginning very helpful sending me videos of the car I was interested, Kris was Simply Amazing helping us from the test drive all the way to buying the car! She s AMAZING!! Filling out the paperwork was fast and easy! I will definitely recommend Dan O Brien! Keep up the Awesome Job! Amazing Team!!

  Tracy Gamble
2 weeks ago
My husband and I had a great experience! Carlos, Willie, and Kris were amazing! We were trading our vehicles, and we had a seamless trade into some thing that fit our budget. They were willing to work with us. We were both very pleased.

  Juan Sebastian Sanchez
2 weeks ago
This is the BEST DEALERSHIP with the BEST PEOPLE that you can go to. I want to thank Dan O Brien and its personnel for focusing on its customers not only on selling cars. I had a really bad experience at three other Jeep dealerships around Boston and it is extremely refreshing to know that there are people with whom it s a pleasure to do business. I have been a Jeep driver for 6 years now and that will not change anytime soon thanks to this place. I can t recommend it enough.

  Larry Hevey
3 weeks ago
My engine repair was a big job. Jim Anderson, Service Advisor, kept me informed as to what they were doing to locate and fix the issues involved. Once the problems and fixes were identified, they worked late to get my car repaired and back to me as soon as possible.

  Joe Mahoney
4 months ago
Great experience at Dan O'Brien CDJR servicing my Ram truck. Grace, my service advisor provided excellent communication throughout the process, keeping me informed at each step, and the turnaround time was quick. Switching to Dan O'Brien for all future service appointments.

  Zach Cooper
5 months ago
I worked with Jim Anderson and he was very pleasant and accommodating. As I watched Jim and the rest of the team deal with other customers, I could tell they take pride in their work and want to get your problem fixed without adding unnecessary costs. I will be using them for my service needs going forward!

  CHS CHS
5 months ago
The service staff has been great! Especially Jim, always takes great care of me. Keeps me informed on what is going on, works hard to get the job done right, and truly cares about what he does. Very much appreciated!

  Dan Ahearn
5 months ago
My experience was definitely positive. Jim Anderson was most helpful and accommodating especially with helping select my new set of tires. He also provides excellent customer service.

  Megan Sylvia
3 months ago
The team at Dan Obrien called me when they had exactly what I wanted. They were so great to work with. Such a quick & simple process from start to finish. I highly highly recommend them!

  richard donovan
4 months ago
Made an appointment for routine service with Grace. Left the car in parking lot during off hours as I was going out of town. Fixed, no issues, she held it over night until I returned.

  Humberto Zelic
2 months ago
Great experience from meeting the sales rep, Rafael, all the way to picking up the vehicle. I was very pleased with the car buying experience.

  Tom Benning
6 months ago
I had a good experience with Dan O Brien CDJR obtaining a vehicle. Brian and Krismerlin were very helpful through the whole process. I recommend working with the team and let them know any specific needs.

  Erin Arsenault
8 months ago
Very prompt and thorough service! I had an oil change recently and the service manager, Grace noticed that I was due for an inspection sticker at the end of the month. She offered to have that taken care of at the same time as my oil change. And, I came out to a freshly-washed car. Great service!

  TOM TIBERII
3 months ago
The people at the desk were nice when I went there, but said they could find nothing wrong even though there were 83 lost communications in the system. They could use better Technicians.

  Kris Hopkins
5 months ago
Had a continuous issue with my brakes they investigated multiple times, told me it was fixed on three occasions and I paid 3 times for investigative service. I called the service manager and requested a call back multiple times, but got nothing in response.This dealership is awful. They have zero customer service, they are overwhelmed with anything other than an oil change, the dealership is a mess and they leave their customers hanging out to dry.

  David A. Grant
7 months ago
Great dealership. I've been buying Jeeps here for years. I was recently in for a recall and routine maintenance for my Wrangler. James Anderson, my service advisor, was spot on in telling me what to expect. A short time later, my Jeep was home again. Every experience I've had with this dealership has been awesome!

  Catherine Sheehan
6 months ago
Justice had a very friendly and caring approach. It made it very easy to do business with him and the rest of the staff. I will recommend him to all my friends and family in the future !!!

  fredp oakes
8 months ago
I had two excellent experiences with the service department at Dan O'Brien in Methuen recently. My contact was Jim and he was patient and went above and beyond what I've seen from other service departments. I just decided to try them out and I'm happy that I did. I recommend them highly

  Bill Gilbert
3 months ago
Rafael was a great salesman, catered to what i was looking for in a new car., I can say for sure I'll be coming back here for my next vehicle.

  Danielle Cook
6 months ago
Fantastic, fast service oil change with filter replacement (and complementary car wash!) took less than 45 minutes. Staff was fantastic & kind.

  J T
8 months ago
After trying to discover a very difficult problem many times, the service manager, at Dan O Brien named George took over the case. He was able to diagnose the problem and have it corrected through my warranty without issue five stars to Dan O Brien for hiring a man as competent as George.

  Shannon Rock
6 months ago
I had very friendly service. Nunzio was very helpful as always.This is the kind of dealership that doesn't stress you out or cause anxiety to go to.

  Paul Barry
9 months ago
Purchased the "ELETE" extended warranty for 3200.00, suppose to cover everything. First time back because of a exhaust manifold issue (which has been well known to Dodge for many years, yet they refuse to re-engineer the problem).My warranty said it covered everything, parts,labor, deductible, loner car. I got push back on everything. It was an aftermarket low life company that was given the warranty and I was led to believe that it was a warranty through Mopar which I have had in the past with other Dodge dealers. I am fighting today, tomorrow and will never go to a Dan O'Brian dealership again

  Andre Desharnais
3 years ago
Had a great experience at O Brien. Needed my car serviced as it was making a weird noise. Jim in service was so pleasant and helpful. He called me and explained exactly what was wrong and how much it would cost. I told him yes and they fixed my car. Solved my problem 100% Jim was knowledgeable and informative. Definitely will be back for my other service needs after this great experience! 10/10Service: General repairs & maintenance

  Paul Caplis
5 months ago
Jim and Grace do a great job getting my Ram serviced and back on the road in a timely fashion.

  Joelisa Tomaszewski
7 months ago
I always look forward to seeing Jim at the front desk. He s helpful, knowledgeable, and friendly, and I drive off feeling brand new thanks to the guys in the shop.

  Aida Tsouroukdissian
5 months ago
Dan O Brian service is always good, on time and quick, ending with a nice car wash

  Donald Frechette
3 weeks ago
Help from the staffing was extraordinary!Especially Chris

  B Pomerleau
3 years ago
I've been having my Jeep serviced at Dan O'Brien DJRSC for about two years. Great quick and professional service, but best of all it felt safe to be there. All employees were masked appropriately and there was plenty of space to move around without feeling like everyone was congregating on top of each other. Good recommendations for service without being pushy or over dramatic.Service: Oil change

  P GEE
7 months ago
George and Jim in the service department are the best..... Them guys actually care about you.. On the other hand, the other side(sales) of that building should take notes!