Quirk Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin
a month ago
After working with this dealership for almost a year on a dream vehicle of mine, I am overwhelmingly pleased with the outstanding service. Steve B. went above and beyond to certify that all promises were kept and I was a satisfied customer from start to finish. Despite long factory times, the dealership honored our initial agreement and quickly addressed any concerns I had during the process. When it came time for vehicle delivery, the dealership respected and satisfied all my requests while allowing for a seamless pick-up. I cannot say more positive things about my experience at Quirk, and thank you again to Steve B. for the amazing customer service. I highly recommend this dealership and would absolutely conduct business again.

  Julia Nolan
2 months ago
I cannot say enough good things about Quirk, Marshfield. Particularly, the Sales Manager I interacted with, Steve Barry made the process of purchasing my first car seamless and comfortable. I never felt pressured or confused as he made sure to carefully explain each step of the process as well as present me with all my options. I met with Steve on multiple occasions before pulling the trigger and each time he was kind, informative, and went above and beyond to satisfy my wants and needs. Steve and the staff here are true honest professionals who really care about their customers and not just their commission. I highly recommend making this your first stop when in the market for a new or used car.

  Maria Nicole
a month ago
Will not be bringing my vehicle back here after my first experience with the service department. Made my appointment 2 weeks in advance, made sure to schedule on a day that I could do without a car. My appointment comes and I was informed after calling the dealership at 3pm (after dropping it off the night prior) that my car hadn t been looked at today and wouldn t be looked at until tomorrow. I was told that it was because they had over 15 cars dropped off that night, some with appointments and some without and that meant mine didn t get looked at even with my scheduled appointment. No accountability or accommodations were offered and the tone I was received was condescending from the service manager. I understand things happen but this was unacceptable. The car is under factory warranty with a leak, I just wanted it looked at and wasn t expecting miracles but this was a disappointing experience and a total waste of time. They asked me why I didn t just bring it to the dealership that I bought it from, so needless to say even though quirk is 10 minutes from my house, they will not be getting my business.

  Brandon Randall
2 weeks ago
Very disappointed by the service provided by Quirk. I scheduled an appointment for a leaking rear window on my 2022 RAM (a widely reported problem with recent RAM trucks) and wasn't able to be seen for 2+ weeks. After patiently waiting for my appointment I brought in the truck and was abruptly told that I could not be helped. "We don't service leaks". This was highly frustrating as I listed the nature of the problem when I scheduled the appointment. Disappointed by the obvious defect in the vehicle and the unwillingness of the dealer to service. Won't be back.

  steve collum
3 months ago
Refused service as a new customer because I moved into town after being serviced by another Jeep dealer. Issue is the car had 100k miles on it and instead of asking its service history just refused service and canceled appointment.Dealership Response now clearly states in their policy that not all Jeep dealerships who are certified to work on Jeeps, most have technicians that are not responsible. I'll be happy to take my business somewhere else.

  Matt Trent
2 months ago
CONSUMERS BEWARE !!! I have bought several cars and trucks from this dealership along with my wife and the service use to be good but more recently my wife brought her car in for service and they quoted her just under $2000 for spark plugs , brake flush, some gaskets and 4 wheel drive service. Well this is where it all goes wrong. Technician 60500 performed the work and my wife picked up the car . The next day I checked all the fluids and i noticed the brake fluid was black!! So I then checked the bleeders as it was suppose to have a flush done and low and behold the bleeders were DRY... so I paid for the work but did not get it done. Called and spoke with Barry in service and explained to him it did not get done yet I was charged for the work ..I then asked to talk to the service manager and he was the absolute rudest person I have ever witnessed. He told me he has been doing this for long time and did not believe it did not get done.(he had never been caught till i called them out) So he then asked for me to bring in the car so he could see it he set up the appointment for a Saturday at 10:30am well I arrived and he was not there said he had a family emergency . (wedding) as he told me the night before he scheduled the appointment but said he would meet me at 1030 no show. This company stole from me and my wife and put my wife and family in harms way by not performing the work paid for. I request the service manager be removed from his position along with Barry the service writer these people are thieves. I have all the paperwork to back it all up so if anyone at this dealer chooses to contact me which they wont I welcome it but know they wont. DONT NOT BRING YOUR BICYLE HERE THEY ARE INCOMPEDENT . I did get some of my money back when I proved the work was not done . Never under est. your customers because there are plenty of us out there that know what to look for and how to do all the work this low life dealer does . I'll bet Dan Quirk cant come up with an excuse for this one.. This Dealer should be put out of its misery !

  Alex Tashjian
5 months ago
Extremely Disappointing Experience at Quirk RamI recently had the unfortunate experience of dealing with Quirk Ram, and I must say it was one of the most frustrating encounters I've had with a dealership. The lack of respect and customer service I received was truly disappointing.From the moment I walked in, it was clear that this dealership had a serious issue with customer service. The service department gave me the run-around, making it incredibly difficult to get a straightforward answer about the ongoing issues with my vehicle.What was even more shocking was when they attributed a vehicle problem to its color, suggesting that "it is what it is" because the car was white. This kind of excuse is not only absurd but also insulting to customers.The communication was another major problem. I was repeatedly told that someone would call me back, but it only happened after several reminders or when I visited the dealership in person. This lack of follow-through and accountability is unacceptable.Overall, my experience at Quirk Ram showed a complete lack of respect for customers and a disregard for their loyalty. I strongly recommend looking elsewhere for your automotive needs. This dealership's attitude towards its customers is simply unacceptable, and I hope they take this feedback as an opportunity to make much-needed improvements.Last visit was June 12, 2023. Had phone calls with service manager and facility with no resolutions. Please feel free to reach me at any time, and I can share with you numerous issues.

  C Flynn
2 months ago
Called for info on repair costs. They informed me they could not perform the repairs but went so far above and beyond to help me. Service Mgr. Rob was kind, and a wealth of knowledge which was not only helpful but made my stress level so much lower. I will be driving the hour + for all future repairs on my truck to that location. Highly recommend giving them a call. Moose should make them train all other dealerships!

  chris gudas
3 months ago
Spoke with Rob in service and interested in bringing in Jeep for service. Extremely gruff as was just trying to understand why same day possible at another Quirk location and not Marshfield location. He hung up phone on me. It appears I ll be driving farther to dealer with good customer service. Looks like a lot of positive reviews so perhaps just having a bad day, but sounds like they are struggling with volume of work.

  Nate Gustafson
3 weeks ago
If I could I'd give 0 stars. Very unhelpful in the time of need. Leased car breaks down, can't fix for over 3 weeks, and no loaner car. So now I'm out of work for 3 weeks until they can finally look at it. Unless I'd like to pay out of pocket for a rental car.... they are running a scam!

  Timothy Graham
a month ago
I bring my jeep here for service. They're pretty friendly and do a good job. It's always very clean and they have free wifi and a TV to watch in the waiting area. They have a small play area for children as well.

  Peter Kulturides
6 months ago
I looked at the car online contacted the dealership. Super easy to negotiated deal. Pick the car up two days later doesn t get better than that. My sales, professional, and the manager at the dealership when I picked the car for fantastic. One of the easiest purchases i had

  Sheila Noumi
5 months ago
Quirk Dodge in marshfield is the best this is my third vehicle that I leased from them and they are great to explain everything they let you know what s going Steve K is the best I just like the way he always explains everything because you re all your choices go to the whole vehicle front to back to make sure you understand everything inside of it and if you have any questions, never any problem they take all the Time in the world for you. Thank you Steve you re the best.

  William Poccia
a year ago
Process was painless. Went in in March, Dan helped me pick all the components of the Jeep Wrangler I was looking for. Helped explain what some of them where when I had questions. Was transparent with the process. Once the jeep came in, the purchasing process was equally hassle free. Took care of everything. Registration plates inspection and even turned in my old plates for me as well. Couldn t be happier.

  Albert B
5 months ago
I had a tune installed into my dodge red eye charger . This is a new product by Dodge and Rob the manager was very knowledgeable about it. I am very satisfied with the installation and service Rob and Quirk provided

  John Swenson
3 months ago
I recently called in about a 2020 Ram 2500 Black Widow that I had purchased in a different state. The service department told me they would not start a relationship with my truck. Guess whom won t be buying an auto from Quirk in the future. Ironic since I recently bought a Genesis as well from a Quirk dealer.

  Steve O'Neil
6 months ago
Had an issue with my water pump and called for some information. Found out the 7 year warranty was up in May. Asked for a price for them to replace the water pump an never heard back. Decided to do it myself since it wasn't that tough. Needed a heater O-ring (Heater Line O Ring - Mopar (53013736AA)). Online these can be had for 10.50 for the four pack and $4 for shipping. Quirk was breaking open the pack and charging $16.50 each!! I don't begrudge a little profit but this was outrageous.

  Stephen Benotti
8 months ago
Definitely recommend. Good buying experience without any of the typical nonsense that you will recognize by some other dealerships. I basically performed the whole transaction from home, showed up to take delivery, and I was in and out in 30 minutes (time it took to register the Truck and put a sticker on it).

  Sarah DeSouza
2 months ago
Robert McCormack is the best. Always helped me. Assisted me with my vehicle service. Really polite gentleman. Just wanted to pass by and show this man some appreciation.

  Angelo Garcia
2 years ago
I was having an issue with a Mopar wheel lock on my 2018 Jeep Grand Cherokee Limited. I called what seemed like every tire shop in Plymouth County. Nobody would help me within any reasonable amount of time. "Call back in 2 weeks," was the standard response I was getting. After all the horror stories you hear about going to the dealer and leaving with all sorts of extra repairs you didn't know you needed, (and probably didn't), I called Quirk as a last resort. They too, were very busy. After hearing about my dilemma, "Matt" from service said "if you come by in one hour, and not before then, I will try and squeeze you in. We are very busy, but I have a small window between jobs and if you're here in one hour, then I will do my best to try and accommodate you, no guarantees though."Well, I showed up, found Matt, and had to wait about 2 seconds before being told to pull my vehicle in. He accessed the damages and agreed they were as bad as I thought they were. Amongst their busy schedule, they still worked my Jeep. They fixed everything just like new and even fixed the other 3 wheels as preventative maintenance. After a good couple of hours plus, I had a bill for only a one hour labor charge! I don't wat to quote their rates, but found the charge to be more than reasonable. I would've paid double without question. After all, I was expecting it. He insisted that's all I owed. I offered to by them lunch, offered a tip. He smiled and said "thank you, that's not necessary. It's what we're here for." Any other time, I would have thought that was typical and clich�d. But for once it wasn't. This is a dealership I will buy my next Jeep from. While waiting employees from other dept.'s offered to bring water for my dog whom was with me. They blew a hole through the stereo-type that dealerships rip you off. Would I recommend them to my own mother? I'd insist it. If the way Matt worked with me is any indication of how they do business and treat customers, then I'd recommend them to anyone who reads this review. I never do reviews, but this one was worth it! Great job Quirk and thank you again to Matt from service!

  Herbie's Car Wash
2 months ago
Devin, Steve, and Jack were excellent to deal with on new jeep purchase, professional and accommodating - The Mourad Co, D. Mourad

  Jenna Costello
9 months ago
After deciding which vehicle to go with (without any pressure whatsoever), I was able to pick up the same day with registration and inspection sticker taken care of. By far the quickest and easiest trade in/new car purchase/lease process I ve experienced (and I ve had 4 cars over the past 10 years from different dealerships). Highly recommend if you re in the market!!

  Doug Lareau
10 months ago
I ve been a customer of this dealership for eight years, purchase two vehicles, had them both service for their entire lifetime at this dealership. Was trying to put a deal together for a third vehicle. They couldn t extend the common courtesy of a response to my last offer. Seems like the sales department has changed, leader ship or direction. I would not recommend doing business with them.

  Nicholas James
2 years ago
Might be the first time ever I've never been greeted by a salesman while looking at a new/used vehicle. Talking my business to another dealer. UPDATE: 2/21/2022 since this review I have purchased a 2016 corvette $58,000 from modern auto sales in Tyngsboro and a 2019 jeep limited from bournes in raynham $28,000. Quirk missed out on a solid sale and I want everyone to know it.

  Jim Moran
11 months ago
Positive experience with the salesman/manager Steven Barry. Multiple vehicles were made available for test drives. All were as was advertised on line which really helped. Steven took the time to go over multiple purchasing and financing scenarios even though the showroom was quite busy. The entire process took about 4 hours initially and 1 hour a few days later to get the inspection sticker etc. Steven also did a great job going through all the features of the new vehicle plus helped customize the features to best suit my needs and preferences. I would certainly recommend putting Quirk, and in particular, Steven on your short list If you re in the market for a new vehicle .

  Eric Weatherbee
2 years ago
The crew here is very professional. We just purchased our 8th car from here. Tear is the best of the best. Purchasing a car can be stressful but Tear is very calming to deal with.

  Keith Pray
4 years ago
Scott Younie the GM for Quirk Dodge/Ram/Jeep is nothing short of awesome! This is the second Ram I leased from him! He does such an exceptional job that I even leased a Jeep for my wife the same day! The whole crew is amazing! From Julie Keohane in internet sales to Chris Kasper my sales consultant, Tear Chhim sales manager & of course Scott Youngie the GM! Top notch customer service, fair up front pricing & they make it so easy! Highly recommend!

  A Salvati
a year ago
Steve Barry was excellent to work with. He was helpful in finding the right Compass and a price range that worked.This is my second vehicle purchased at Jeep Marshfield.Highly recommend stopping in when it comes time to car shop.Great selection, great service, and super willing to help figure out what works.

  Mopars of Mass
6 years ago
I had a service appointment for last week on my baby, 2015 Dodge Challenger RT. As you can see it sees its fair share of car shows so releasing it to anyone for service is always a scary thing. The car was coming in for an oil change and my a rubber hood seal had deteriorated. When I pulled into service drive I was met by Mark V. who had apparently seen the issue I was experiencing before. within an hour I was informed that the oil change was done and the hood seal was in stock and already been replaced. Can't thank the team at Quirk enough for their attention to detail and care for my vehicle. Will be back for future needs.

  Nicole Twomey
a year ago
I had a wonderful experience per usual. Quick, efficient and friendly service from Steve. This is the 3rd Jeep I have leased from Quirk Marshfield with Steve always helping me. He/they always make it happen. Highly recommended.