Sullivan Tire & Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dennis McCaul
2 months ago
I'm very satisfied with the service I received from Sullivan Tire. I showed up unannounced and they took care of my issue completely. The crew was professional and the price was very reasonable. I highly recommend Sullivan Tire.

  Tamara Lazcurain
4 months ago
I came in for an oil change. Customer service is great. They explain what they do the car and what might need. Clear communication within mechanics and customer. Prices are affordable.

  Julian G. Franco
2 years ago
Good friendly place! Robert B. was courteous and professional and offered me Sullivan s services without being pushy. I appreciated that. They got me out of there with my new tires within an hour from my scheduled appointment.I went to Sullivan s because of their good Google reviews, easy-to-navigate&shop website, and their pricing. I ll visit again for my tire needs and recommend it to my family and friends. Thank you.

  Bismarck Rodriguez
2 years ago
Customer service does it for me. Every time I buy my tires i feel satisfied, happy,and assured things are being done correctly. Mathew the manager explains things needed very clearly. No surprises and job done on timely manner. I have been a customer a while and my vehicles serviced there at Sullivan's. Excellent job.

  Gerard C
8 months ago
They set up an appointment, examined the tires and ordered a new tire. I came back when they said it was ready and they promptly installed the new tire and I was on my way. Rick and Josue were courteous and professional.

  Susan Zangari
6 months ago
Good prices on tires, you can go to the website and compare , choose and then schedule at your convenience

  Paul Spirn
a year ago
Came in with one lacerated tire, and two other dangerously damaged tires were discovered and clearly documented. Knowledgeable, courteous staff explained problems and solutions clearly, in a non-pressuring way, and most importantly were able to meet our needs for prompt, unscheduled service at a very busy time. Thanks very much to them for exemplary service.

  Fred Ropp
a year ago
Stopped by this morning because my car showed a low air pressure warning light. I asked the guy at the counter if my warning light might be wrong. He politely said probably not, and offered to check the pressure himself. I pulled my car around he checked all 4 tires and found each underinflated. He pointed out the tag on the door frame indicating the proper inflation (which I hadn't seen before.) He put me back on track, without making me feel like a dummy. I didn't catch his name, but was impressed with his customer service (even though there was no charge the service.)When I need service next time, I know where I'll be heading.

  C
a year ago
Was quoted for new tires at 518 with alignment ended up paying 955 with new tpms sensors. Because couldn't get old ones off new ones didn't work tpms light on now said it was my ecu but old ones worked fine and to come back again 3rd time to fix and be charged more to fix and alot more happened to long of a complaint but no thanks going somewhere else for now on and not recommending this place ever again working in the automotive industry all my clients will know not to go there. Scam. Terrible experience unfortunately.

  Loreen Tirrell
2 years ago
Matt and the entire crew at Lynn, MA Sullivan Tire are awesome! We bring all our family cars there (4) for EVERYTHING!! They re honest, trustworthy and responsive! If Matt says I need something done I totally believe him! Awesome experience always

  Steve Hulse
a year ago
After writing my previous review regarding paying $1400 for pads and rotors. The manager contacted me to let me know that had contacted a Nissan dealer and let me know their cost . He gratefully refunded me the difference. I am glad to see they realized the adjustment.

  Deb Scott
2 years ago
I got close to 1100$ worth of work done, brakes/rotors/battery. My ABS, Traction light, and service abs light on. Thought they'd go off after some mileage like the engine light does once the battery is changed. I go back there to get my back up lights replaced, and hey my back right tire plugged..I noticed they put stuff around the rim, never did the water n bubble test. I paid 30$ for basically nothing. I had to go it and buy fix a flat, that has been working for a while now. But, I talked to a neighbor today and he asked me why I haven't gotten my reverse lights done yet? I got out had him go in reverse, sure enough.... no lights. I trusted them to have done it so I didn't think I needed to check the work they were paid specifically to do. I think I am due everything they should've had done and fix my lights cause I have yet to get an inspection sticker. I believe it should be done now I would love to have someone get back to me soon. I'm in the system under this name..

  Wolfgang Koch
3 years ago
My experience at the Lynn, MA location has been consistently great for the past 12+ years. From catching problems at an early stage to installing a cool replacement horn to matching up my wheels with great tires, they seem like people who know their stuff, and like people who care. What distinguishes the Lynn location is that they never try to sell me any parts or services I don't need. Add to that the occasional discount given, and I will certainly be back!

  Dan Bennett
a year ago
It was garbage drop my vehicle off at 7 AM . I call them at 1:45 they told me an hour . 5 o clock rolls around I call them again and they tell me they having a hard time getting my tires on your professional tire store . What a joke. Braums tires Saugus is where I should ve went. My fault . Don t know why I switched to Sullivan my bad

  Maddie L
a year ago
We're able to schedule me quickly and have great new tires. I appreciated that they had free Lyfts from the business to my home in Lynn & back

  Kit Ligand
2 years ago
Sullivan's has never let me down and as usual, they were great today. They treat you like neighbors and look after you and your car. If you buy tires, definitely spend a little more for the lifetime guarantee. It absolutely is worth it! Today that guarantee covered me for a sliw leak. Peace of mind and savings. The staff is professional and friendly, and you are supporting an ethical local business. Win any way you count it. There is free parking out front and they offer a courtesy shuttle.

  Geo Mage (TheMage)
11 years ago
I wish I could give them a 4 or 5.See my windshield wipers stopped working and when I brought the car in I was concerned that I needed a motor. I could hear something but nothing was moving. When I stopped at the store on Saturday around 4:45pm for an appointment I was taken care of with a smile.(note:the store closed at 5) which I got a good feeling about. When I brought the car back in on Monday morning I was offered a free ride to my house. Well,I had just set down at the computer when the phone rang, It was The Sullivan Tire Mgr. calling me to come pick up my car! Seems a bolt had come loose from the motor. I was told that they put an extra bolt on to keep the first one from "walking". (loosening again) And then I was told the price..... Less that $30. dollars!I had my car fixed and back to me in under an hour! And they didn't try to sell me anything I didn't need .Great job goes out to M. Spencer the Tech and Shaun Cullen the Mgr.What a great way to start my day, Thanks again

  Shirley O'Donnell
2 years ago
This was the second time I dealt with Matt. He was very efficient, friendly and easy to deal with. He did have some difficulty understanding my very sophisticated jokes but other than that he was great to deal with.and even comfortable when I had to tell him the check is in the mail .

  Kevin Sweeney
4 years ago
I recently got a flat tire. After buying used tires from another place. They helped me fine my tire. Apparently it's one of those special tires. That not many places even bother having. I brought in my car. Left it there. Within a few hours. They had my tires done. Wheel alignment done. They dont hustle you. You tell them what you want and that's it. Nothing else. Great staff. And a somewhat easy location to get to.

  J S
a year ago
These guys are awesome. I always go to them to get my tires placed on new rims. They are the only ones I trust to carefully put them on without scratching them. The best!

  Christopher Carfagna
4 years ago
As a rideshare driver I am here quite often. Matt and his team have handled everything on my car since day one. Flat tires, air filters, oil changes and anything else I need. I trust them completely to give me the services I need at a fair price,. They have never let me down!

  Bill Allen
2 years ago
The Lynnway shop is hands down awesome! They are looking out for you, honest, and give great service! Big thanks To Store Manager Matt White and his staff! The only place my family and I will buy tires from! New set of Continetal Extreme DW06 on my Infiniti today! The Lynn store was out of stock and Matt had them shipped from another location in just a little over 1 hour!!Edit: this was actually from a few months ago but somehow it never posted. Went in today for a 9:30 appointment for rotation of my Conti's and in and out Great to see Matt and the staff today

  Roun Roeun
7 months ago
Good customer service. They kept me up to date with the repair process and cost.

  Beantown_Bennie Beato
5 years ago
Ive had good and bad experiences. From picking up my car and receiving it damaged, to the point were ive had to go over the managers head to have them pay for body work. To having them upsell me on a job by hundreds of dollars, where their diag machine would have directly pointed them straight to the problem yet wasnt offered as an option. Found this out on a later visit where i overheard a manager offer it to another client and when i called him on it, he blushed and replied, I hadn't asked to have the car diagnosed, so they opted to replace the whole of the part since i seemed to have had an idea what the issue may have been. In other words, it was my fault for suggesting what was needed. I guess they owe me a paycheck since in my situation i was acting manager? I still go there in a pinch. The service has greatly improved.

  Dave B
8 years ago
Not just for tires. They do repair work as well. This store had the opportunity to really screw me over and make a ton of money. Instead they were honest, fixed only the problem, and the rate was fair. It is so hard to find a mechanic you can trust these days. Keep up the awesome work guys.

  Paul Gau
2 months ago
Great service! Highly recommend!

  John Forgione
4 years ago
Went in for 4 tires and check the brakes.Thank goodness,because after 5 years my brake pads and rotors and one wheel hub were wiped out.The men at Sullivan's took great care of my truck.The manager,John,was very accommodating,and fair with the pricing.Rides as well as when I bought it.Even called Enterprise for me.

  Jon Emerson
3 years ago
I would like to thank Kevin and the guys at Sullivan Tire & Auto. A family member in the Lynn area for a job had some tire trouble. They were helpful, professional, and did a great job. Thanks.

  Bonita Applebaum
5 years ago
SUPER fast, friendly and great prices! No wonder my father's first thought when I said I had a nail in my tire was 'Sullivan Tire, right near the courthouse. Go to them.'

  bishal mainali
a year ago
Really good place and I had good experience with this people they fix quickly and slove my car problem ,all employee are respectful, my experience going to share with family and friends