Patriots Auto Body | Collision Center Lowell

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S J
4 months ago
DO NOT GO HERE. We believe the website is a front. They most likely paid for the reviews. This shop is committing insurance fraud. We paid out over $10k for repairs and replacements that WERE NOT DONE. We paid for new parts that were not replaced. This has been verified by an insurance investigator. This shop even stole the $30 large ice scraper out of our vehicle. I m writing this because no one should have to go through what we went through. DO NOT BE FOOLED BY THE FREE TOW. It was the only legitimate experience we had with this place.

  Yassine Oumimoune
8 months ago
I had my car fixed at this outstanding body shop. Service is excellent with professional and highly skilled resources. My car was looking like brand new after the work got completed. The repair costs were reasonable and hassle free, the work finished on time per the ETA with no delay. The owner is a great guy with superior customer service. If you re looking to have your vehicle repaired per higher standards, this the place.I highly recommend this shop!

  Julian Anding
5 years ago
My experiemce with Patriots is nothing short of a disaster. The only reason I give 2 stars is because the owner and the workers are very nice and I think they tried. My car was rear ended by a plow on Dec 19th. I looked up local shops in the area and found this one with good reviews so I decided to give it a try. I dropped my car off that day and was told everything would be fixed in 2 weeks. 3 weeks later, it's still not done. I finally get my car back on Jan 20th (4 weeks). Everything looks pretty good except my airbag light is flashing and it wasn't before I gave them it AND my airbags never deployed. I was told to wait a few days and it will shut off. OK no problem - I will wait. I get home and park my car so I can clean it out and check everything over. I open my trunk and find that it is FULL of water. Not only that but my rear tail lights don't work. I drive back and they reconnect my rear tail lights and say the trunk was like that when they got it? I don't think so seeing as I dropped it off with them the day I got hit and it wasn't snowing or raining so clearly they did not store it properly. I drive back hom and park my car in the garage. The next day I go to start it and guess what? It won't start! I open the hood and of course, the battery compartment is full of water. What did they do? I go to AutoZone and got a new battery. Well at least my trunk should work after all of that right? Nope. I had to bring it back a third time because the only way it would work was for me to slam the trunk closed. They spent a couple of days and made it somewhat better, so good enough I guess. A week later, I go to open my trunk and my rear reverse light is full of water. They had installed a junk yard part and didn't notice it was cracked. No way I am bringing my car back there again so I buy a spare reverse light assembly off eBay and install it myself only to find they never properly installed the bumper. It was missing screws and fasteners (see attached photo).Oh and the airbag light? They never could fix it so I had to go on my own to the dealership and have it fixed...$2,100! Thankfully insurance paid for it but while I'm there, they tell me my rear left brakes are seized. I ask them how this could be? I only go to the dealership for service and do it regularly and the last visit the pads were fine. They said "most likely improper storage when my car was being fixed". Their words not mine. That makes sense and explains the airbag electrical issue, dead car battery and flooded trunk. So another�$500�for brake repair out of my own pocket.You would be the end of the story right? Nope. Now my paint is peeling off! See attached pics. I can't even bring it back because I have no confidence it will be fixed.In summary: NOT RECOMMENDED. I tried supporting a small local business but got burned. learned my lesson and will next time only use insurance recommend places.

  Sasha Serdiuk
4 years ago
It took me a year to write this review, because originally I thought they had fixed all the issues we had before, but I was wrong.The water is still leaking into the trunk, even after few times fixing the problem and promises it will never leak again.So far the worst experience EVER. I have brought my Accord to the Patriot's place willingly to help local business, but got screwed many times.I have got a tree branch fell on my car, in results shattered back windshield, numerous dents on trunk lid, scratches etc.When I first brought car there, they said the car will be fixed in 2 weeks, in fact it took 4 weeks and what they did was UNACCEPTABLE quality, literally in fact, they just scammed an insurance company, never done what was stated on the paper.The biggest and most unacceptable issue is water leaking inside of the car 24/7 when in was raining through improper sealed back windshield and improper installed trunk lid. As a result, my trunk was FULL of water, water leaked into the interior as well, soaked wet upholstery on the back row of seats.The trunk lid never got replaced, even though insurance company got billed for, very poor paint work and craftsmanship skills made it undoutable obvious.Please, please, please read this article carefully before proceeding to this body shop, be smart!

  David I
5 years ago
I had an accident in my Mercedes c300, I called many places in Lowell but I got by far the best quote here. They ordered the parts and did all the work in just 2 days! Very nice and honest people, no shady business, very good work. Can't tell I ever hit a deer! Really recommend this place, best auto body in the area.

  Prasad Kompelli
4 years ago
Just wanted to fix a small dent in my car. Others told me 600$ this guy did it in 40$. Fast service too. Would Definitely recommend him.

  Ilyas Byadi
8 months ago
Very good experience at this auto body shop, work was on point and they also helped me with the insurance process and the rental car. Highly recommended!

  Alex Reyes
a year ago
Paid $1100 for them to repaint my quarter panels on my truck. Four months later they are now starting to rust i call and the guy says to come down so they can take a look. When I get there another person, not the one I talked to the first time I went or the one I talked to on the phone comes out and says that since I only paid for paint and only had two spots where the paint need work they did not sand down the quarter panel so if I want it fixed it going to be another $600. This is after the first guy I talked to said they couldn't just do one spot they needed to repaint the entire quarter panel. Last time I will ever use them using one stop auto body up in Hudson New Hampshire from now on. They guarantee there work and do what they actually say they will do.Services: Painting, Body & Trim

  Youssef Bentchichia
7 months ago
My experience here was above expectations, customer service was top notch and the quality of repair is excellent, they kept me informed throughout the whole process. Highly recommended !

  Kyle Peterson
6 years ago
After my accident this was the body shop that my insurance recommend. I was at first apprehensive because I already had a body shop I normally go to. From day one they treated me well, they gave me daily updates via text and my car was fixed 2 days prior to the estimated due date. Extra attention to detail and they explained the situation to me and they also cleaned my car inside out. They even returned my rental for me. I recommend it to anyone who needs repairs. My experience with Ali was awesome!Highly recommend this place. I was more than satisfied with the results

  La Luby
8 months ago
I was in Boston on vacation and unfortunately i end up side swiping my rental car in my friend's driveway but Patriots Auto Body saved my life very fair prices and got the car back in 2 days thank you so muchService: Body & TrimService: Body & Trim

  Waman Nawathe
4 years ago
My 2001 Honda Civic was almost totalled in Nov 2019. Mr Achraf, Mr Ronald, team made my old car look very new and beat all 3-4 previous estimates. The team is very friendly and homely. Shop them last and they will install confidence in their car body work. Highly recommend them. Thanks.

  Nicholas Austin
4 years ago
Best auto body shop in the whole north east!! Highly recommend anyone to bring your car to this shop!They handled my claim from the start to the very end and made everything so easy. They even detailed my car for free. They go above and beyond for you! Make sure you ask for Ali when you go he s the best!

  John Jericho
6 years ago
When I finally got my car back, the work was fantastic! Ali was available to answer all of my questions and provided me information I hadn't even considered. Top notch! Their work speaks for itself, for sure. The repairs look brand new (I bought my car new) and drives as well as it did prior. But it is really difficult these days to find great customer service and Patriots Auto Body really does a nice job of it a good experience. I would absolutely recommend them and they are now my "go to" place. Thanks to all who helped make my crappy situation a bit better and certainly less stressful - much appreciated!!!

  Kaltoum Nebbou
5 years ago
I loved their service! I was in town for a one-week vacation and someone scratched my rental car, I googled the nearest place where I could get it fixed and I was really happy of the result. The car was fixed the same day, and their service was excellent, the guy who talked to me in the phone (I guess the owner) was super polite and the car was returned to me in perfect shape. Totally recommend it!

  Kellie Earle
6 years ago
I HIGHLY recommend bringing your vehicle here for service! They are amazing and very professional. They took care of everything for me and dealt with my insurance adjuster directly. I have never had an experience like this at any other shop EVER! I was referred to them by a family member who also had nothing but great things to say about the staff. I will never bring my car anywhere except for Patriots!!!!

  Victor Peterson
6 years ago
Drove up, walked in the door, smiling Ali asks if he can help. Within just a few minutes he had my car in the workshop and the small job I had for him was completed and I was out the door. Great work,done well and at a reasonable price.He gave me a tour of the shop and I met with some of the employees as well and I was convinced that I was in the right place. I will be back whenever my car has a need.I highly recommend Patriots Autobody shop.

  Kathleen Santry
5 years ago
The owner of my auto body shop has sadly become ill, and so, I decided to take a chance here, and they took me in, worked on my car after hours and did not charge me to take out scratches in my car. The owner is very kind, and I was able to pass on some information to him, that hopefully will help him out too. It was a great community experience. Fantastic service!

  Ryan Stetzler
3 years ago
Worst experience I've ever had at a auto body shop. I brought my girlfriends car there based on the 4.5 star review Google advertised. I went into surgery the day after dropping her car off and 2 weeks later when she got the run around for over a week, she picked it up and all they had done was replaced the tail light and the car was filthy. They put extra charges in to the insurance company for trim pieces they did not replace. If I could save even one person from being ripped off at this place I would sleep better at night.

  RadicalpHiL
5 years ago
Greatest Auto shop in Lowell in my opinion. The manager gave me a ride home when I couldn t get someone to bring me there to drop off my car. Awesome job on the body work and paint! Job was done in less then a week. Highly recommend!

  Princes Revie Cruz
6 years ago
Couldn't have had a better experience!I have an old Honda that needed a little love. Patriots Autobody treated me and my family with such kindness and gratitude. Ali checked out my car and thoughtfully devised a repair plan that fit my needs and my budget. Before and after the repair, Ali walked me through the details of the repair. Afterward he explained how the repair went and some of the challenges he enjoyed working through.Patriots Auto body went above and beyond my expectations for Autobody repair. They have my business for life.Go see for yourself. You won't be disappointed.I highly recommend them!

  Walter Dixon
6 years ago
I recommend to ask for Ali when you want to get your car fixed. He's so attentive to my needs and will handle all the difficulty. He was extremely helpful and made sure my car was in perfect condition before giving it back to me and constantly updating me on the progress of my car.I had my Acura RDX fixed twice here already and both time they did a professional job. First I got side swiped and took it to Ali, He took care of the rest and returned me back a flawless car. Then my car's front bumper was cracked from an accident and again Ali took care of everything from giving me the best option on what to consider, to making sure my car was perfect before returning it to me.Thank you Patriots Auto Body for such an amazing job!

  khaoula aajjane
8 months ago
customer service, price, quality of the work done and flexibility, everything is great at Patriots auto body Shop!

  Mehdi Elouakili
5 years ago
A perfect experience at this Lowell Auto body shop. Geico insurance sent me here as they are an approved collision center. I came here after i was involved in a car accident, so i needed some body and paint work to fix the damage on my Audi.They managed to Tow my car for Free as my car was not in a condition to be driven, and they gave me a ride home.They kept me up to date with every step they were taking in the process of repairing my car.They managed to get me a rental car thru Enterprise for the whole period when may car was being fixed.They took care of all the Geico insurance paperwork (which was a huge relief as this was the last thing i wanted to deal with)They are really friendly and very helpful. You can tell that they want your business for life, so they are customer oriented and their customer service is top of the line.the big surprise was when i picked up the car, let me tell you, Patriots Auto Body does Wonders, my car was spotless, no sign of damage anymore, it is like i just got a new car.Thank you from the bottom of my heart! I am forever grateful.

  Grace Mazzarella
4 years ago
Had some scratches and dents I needed fixed by the weekend. Mr. Ach was super accommodating, made sure I knew what was going into the fix and why, and even allowed me to split up the payment a bit even though I was a first-time customer. When I got the car back, it looked shinier than before it needed work! I could tell Mr. Ach really cares about his business s reputation and his customers needs, and it made all the difference in my experience. I d definitely go back!

  Rahul Sagar
4 years ago
They are awesome ppl. Ash the owner is great person himself. I got into an accident and he took care of everything. Although on first the turn signals and lights still had issue but he took care of it too on my next visit.I don t have any complaints. Instead, I appreciate his personal dedication to help me out about everything.I recommend this guy.Only 1 star less is because I don t know what was the issue one bulb got fused the very next day again. But than I did not tell him or else he might have had taken care of it as well.Nice ppl to go to anytime.

  MD
4 years ago
This guys gave me a very bad experience. I brought my car in to replace the bumper. I had an accident, which resulted in the bumper being damaged, the front rail was bent in. I came in with the part and they were to pull the bent rail and then fit in the new bumper. Instead of pulling that rail, they just removed the damaged bumper and fit in the new one without pulling the damaged part. The bumper couldn't fit, some parts couldn't close up that he had to glue it up with glue. Despite expressing my displeasure, the guy wasn't apologetic at all, he was rude and demanded to be paid the 300$ for the work that he didn't do as promised. I had to spare another 300$ and went to another Autobody to redo the work. The new guys did a great job job and it came out perfect.I don't trust those guys at all.

  Zakary Nolen
6 years ago
As a former member of the auto industry, I like to think that I know all of the inner workings of the industry. To say that Patriots Auto Body exceeded my expectations would be a gross understatement. Truly professional from top to bottom and the work was flawless. I wouldn't trust anyone else with my car.

  Retina Prod
5 years ago
After going to three different mechanic shops for the same electrical issue, I ended up at Patriots Auto Body Repair. I met with Ach and left my car with him and he told me he and his team will perform a diagnose to determine the source of the problem and make sure this problem does not keep coming back and be fixed once and for all. He called me after an hour, I thought he just wanted to ask me about the keys or something , to my surprise he told me the problem was overlooked by the other repair shops and the problem that I endured for weeks was easy to repair. Patriots Auto Body are really good at what they do . Ach was very friendly, professional and most of all very honest . It s hard to find a professional and honest shop nowadays. I highly recommend Patriots Auto Body , they are the BEST!

  Tony Annatone
4 years ago
Trustworthy mechanics with good prices. Did my brakes for half the price of another mechanic s asking rate. Saved me a ton of money and did a great job. Would recommend & go back. Thanks again!