I & M Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Penque
2 months ago
I always receive FAST and RELIABLE service from I & M Auto Care! I have had oil changes, state inspections, and car service here multiple times with fair prices and no issues. Today, I realized my car had a flat tire. Took it to L & M Auto Care and they provided speedy service. Told me it required only a simple patch and would be $20. Thank you again guys!

  Lola Ogunjobi
6 days ago
If I could give ZERO I absolutely would. Here s the affidavit of rip off and rude af owner in screenshot conversation form irt.Edit: Monday morning: owner got back to me and told me if I cannot go back to the gas station (an hr away) today, then he knows I m a liar and said I can GO TO HELL

  DAPH KAMOTHO
2 months ago
Worst place to take your car .I had an engine check light on my car and needed a sticker .I had visited some other mechanic shops which had told me that my car needed a catalytic....It is something to do with the muffler sytem.When i got to I and M and explained everything. They promised to fix my car.I paid 190 dollars for it and they told me the car was fixed .I had to drive it for 80 miles and go back to them to get a sticker. Next day ,the engine light was back on. I decided to go back there . The father was so rude using F words and telling me to get out his shop. He was so rude trying to defend his son. Worst place to go. Wouldn't recommend anyone.

  Diana Deas
a month ago
I've been going for 4 yrs now and they've always helped me out. Great service and honest prices

  Rosa Santiago
7 months ago
Brought my car for inspection I was told I would need repairs first. they took 3 days to Repair my car I spent $940.00 for the so called Repairs when I picked up the car I was told the car was all set problem resolved and the very next day the problem was right back ! I returned the next day only to be told I would need more repairs with an attitude from both Chris the mechanic and the owner while shrugging their shoulders with a No care attitude. They are full of excuses & theres NO care or concern for customer satisfaction !I most definitely DO NOT RECOMMEND this place !

  Scott Gloor
a month ago
Great service, great people. They take care of you and do the job right.

  Hybird Alien Barbie
3 months ago
If you like people who lie and want more problems with your car then when you brought it in then this is the place for you. Smdh shameful what they do.

  Christopher Pelligra
9 months ago
This place is HORRIBLE. The owner is one of the rudest people you ll meet. They told me they had to replace the engine and charged me $2500 to do it and a bunch of electrical problems started to happen after they worked on it. Never any problems before. They told me that had to go in a redo the whole circuit board which would have been several $1000s more. Then about a month later the engine died. They didn t respond to any of this. They have no idea what they are doing and the owner doesn t care about anything and yells at his customers. Ultimately I sold the car for parts because they ruined it completely.

  Gerald Hebert
11 months ago
I got an inspection for a sticker and field emissions. When I went back after I made the repairs on a Saturday at 11 o clock they refused service because he claimed he needed a day off even though their work hours are till noon on Saturdays. I explain this is the third time I ve been back on a Saturday before noon and got turned down and his response was well that s too bad if you don t like it find someone else and told me to leave. This is the worst customer experience I ve ever had in my entire life and I am an in a customer experience-based work environment. I will never ever go there again and recommend that nobody ever goes to them for anything.

  Stanley Otoole (Stan)
a year ago
They inspected my car and give it a fail. I came back a couple of weeks later to have it repaired and they give me a completely different reason for the failure. I must admit I don't remember the first reason but their initial estimate was $150 when I came in for my appointment was 900 bucks. For catalytic converter. They wanted a deposit either by check or in person for the materials. It's a half hour walk. When I got there I complained about why they couldn't take either venmo or credit card on the phone. I have indeed gotten ripped off by people who wouldn't take payments either on the phone or via venmo and I mentioned that. He got hostile said okay then take your car home I don't care. so I took my car home. I'll take it somewhere else and I will never get gas there again.

  John Cabral
a year ago
so I went there because i saw leaking oil from my vechicle plus to get an oil change as well. I was told my oil pan needs replace and I'm leaking coolant so I paid 750.00 total thinking what a deal got my car fixed in time to go to work. I was told to bring it back the next the day just to make sure everything is ok. I brought it in was told everything is good and sent on my way. I noticed the next day the car was leaking oil I tried to bring the weekend but was told to bring it monday since it was easter weekend. I brought the car monday morning at 8am and my car was looked at til noon even though they didnt do the job correctly 1st time 2nd and 3rd time. which in turn cost me a job interview that I had at 1:30 pm that day which I lost out because of their imcompotence and lack to attention to detail. While they didnt charged me nothing the car was leaking again fluid they clearly dont give a hoot about their customers vechicle or safety. My car is now in the shop again with a check engine light they were not thorough with the inspection and their work since I had to come back more 3 times and now having to go to someone else to fix an issue they clearly missed. I recommend not even seeing them their not trustworthy, nor attention to detail oriented I even question if they even did any real work on the vechicle. I normally dont write negative reviews but to the nature I feel I must to prevent others from suffering the same fate as me.Services: General repairs & maintenance, Auto maintenance, Oil change

  james yacoub
a year ago
Nadeem and MickelThey care about their customers they provide best service ever in Auto care, Honesty, good price and 3 month warranty unbeatable in the town of Lowell.Thank you highly recommended and will come back again and again.

  Ashutosh Gangam
10 months ago
This is worst experience I ever had. Not at all recommended. Not even satisfied a bit of them. Bad very bad experience no respect no importance to costumers. In google it shows some time and they won t be available and not intrested to do work even after we go 1:30 hrs before their closing time they just do as they wish they don t think about costumers. They are taking advantage of costumers. Even inspection is not at all recommended there. Waste of time. I couldn t do anything apart from posting a comment in google. Thanks.

  Carleen Richardson
a year ago
Worst place I've ever been too. Took vehicle for inspection and failed due to front end issues on drivers side. Took my vehicle to be repaired and brought it back within a week. Failed again for issues on passenger side. The owner told me that if I had had it fixed there it would have a sticker and told me not to come fuc$$$ back. I had to take my vehicle to another station and pay for another sticker. I have filed a complaint with the state.

  Laurie Lavoie
9 months ago
The staff at I and M auto literally saved me today I pulled in after my engine almost overheated on the highway in a COMPLETE PANIC.. within three minutes they had calmed me down, diagnosed the problem and gave such reassurance and good care to the situation. THANK YOU!!!

  Alfred Greene
2 months ago
I brought my car in for some work to be done. My car was finished the next day and the best part was the price. Excellent work and a very good price.Thank you so muchAl. Greene

  Chev Devine
2 years ago
I went there for car inspection sticker etc and to fix my license plate for it to be past. After the owner rejected my sticker due to a bad senser on the transmission I went to the Honda dealer to get it fix and take it back before my 60 days was up. The owner proceeded to charge me another fee which I said no to because my 60 days wasn't expired. He told me I need to pay him before I can get my car back . I took out my debit card to pay him which I always use to pay whenever I do business there. He said he's not taking my card only cash and started to trash talk me because I told him hr always take my card and have never had any issues. He got very disrespectful because I said I'm not going to walk to the bank so let me drive my car to get his cash and he refused to hand over my car . I called the cops and they were upset by his behavior once they got knowledge of the hold situation. The owner for this place is very disrespectful to customers and try to find way to scam people. He's very dishonest and super disrespectful. Please avoid this place as much as possibleService: General repairs & maintenance

  Jonny Lopez
2 years ago
I ve been coming to I & M auto care since I started driving. These guys make sure everything is taken care of when I bring in my cars for a regular oil change & some simple repairs. The prices are good considering the work your getting. It s a staple to the Centerville area if your from Lowell.

  Angeli Feliz
3 years ago
Love this shop! My boyfriend has been coming here for years so I naturally trust them to take care of my car! They fixed my brakes and let me leave my car in the parking lot for two days until I was able to pay for the service! Very honest, kind and hard working people!Service: BrakesService: Brakes

  Trish Kweedor
a year ago
The owner of this establishment is not a very nice man. 2 days ago I was there getting gas I was done putting the gas in my truck the man in the garage come flying out and almost hit my truck and I said something to him and the owner started yelling at me like it was my fault. He told me to stop yelling at his workers and not to go there ever again to get gas. Very unprofessional. He rips everybody off always high high prices on anything you need done rip off don't go to him...

  Jess Davis
3 years ago
I have never had any issues here. The owner is very knowledgeable. One of his mechanics (mike) has worked on all 3 of my cars and have done an amazing job. The staff are very nice to me and i frequent there for regular maintenance of all of my cars.

  handuL
2 years ago
Old man likes to give people attitude and has a huge ego for being in a rundown part of Lowell doing oil changes for the rest of his life. Don't come here. His son a good kid though, hope he finds a new shop or take over.

  B. POWER
5 years ago
Quick oil change and didn't kill me on price because it was synthetic like some other shop my girl brought it to last time. $60 vs $100. They did shocks on my truck last winter too for a very fair price. Father and Son work together so I'd rather give them my money.

  Del Carmen Gomes
a year ago
The guys that always pump gas there are always friendly and kind. Good customer service. They try and get you in and out as quick as possible.

  Rain B
11 months ago
They were amazing...quick and Reasonable price...I had my car inspection and oil changed by them.

  Jazmin Colon
4 years ago
This place is a rip off and if you don't know your info then the owner will rip you off. He gives one price then charges another and doesn't communicate with you about the extra $$ and is a coward and hangs up on you instead of facing and fixing his mistake. I bring my daughters car in and he gives us a price 2 days in a row same price when i went to pay it was more than we talked about and agreed to and they will not release the car until it is paid!! Instead of fixing my alternator he breaks it and wants to charge me double to fix his mess up don't recommend you going here to get your car fixed plenty of good and honest mechanics out there and this one is not one!! Money hungry people keep yours in your pocket!!

  jodie noone
4 years ago
Local family run business Nadim and his son mike has a great reputation who always wants to help their customers. I get my gas full serve there they've done my front n back brakes for reasonable price oil change stickers tire lugnuts fast and efficiently. They give me their advice on a personal note not just to gain more business but based on the cars needs. Having an older vehicle is difficult to keep up with but I always let them take care of it and in return they provide great customer service everytime. Highly recommended!

  Michele Abramo
3 years ago
I went in to get a donut off my car, have them plug my tire and replace it. Struck up a conversation with a woman who was telling me how great they were with helping her daughter. Before we even finished that 5 minute conversation my car was done. My bill was less than I've been charged for a shop that just plugged my tire without needing to take my donut off, kindly putting it in my trunk and putting on my plugged tire.They are by far the most courteous and professional shop with the best customer service I have dealt with.When I moved to Lowell I realized they had the cheapest gas around, gas cost the same for cash and credit and they were full service.I will never go anywhere else again. Thankyou to Nadim Moujaes for making this the great experience what is was.

  SpicyKimchi
2 years ago
The owner will scam you. They will change oil but if you turn your back, they will not change oil filter.I learned my lesson to not bring my car to this place.I see the cops there like once a month and that is because of the owners behavior. Always arguing with his employees infront of everyone...unprofessional.Owner should just retire..Jesus help this poor old man, I'm praying for you.Services: Exhaust, Brakes, Oil change

  Omar Dominguez
8 months ago
Great to have available service close to home. The new generation is carrying the touch. Keep the good work!