Chelmsford Street Auto Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shreyess Prasad
2 months ago
Delightful experience with Ross and Andre at Chelmsford Street Auto Sales. Their outstanding service, patience, and transparent guidance made purchasing my car a seamless and enjoyable process. Their expertise, attention to detail, and commitment to customer satisfaction truly set them apart. Highly recommend them to anyone in search of a reliable and stress-free car-buying experience.

  Rachel Turner
10 months ago
5 stars! Finally made a change with dealerships after 8 years and I couldn t be more happier with the decision to visit this location. Andre was very professional and easy going, unlike a typical salesman pushing you into something you re not interested in. Ross was great with the financial aspect of the process and made the buying process smooth we were in and out within hours! My husband and I were shocked how quick, smooth and hassle free the process was! We love our new Jeep and couldn t be happier! If you re debating on giving them a visit go for it you won t regret it! They work with many banks, it was good news after good news for once!

  Trina Yai
a month ago
Ross! Is the the Best guy to work with in terms of purchasing a vehicle. He is so thorough and knowledgeable!! He makes it happen whatever your situation is! 100% recommended to deal with Ross he is the Boss!!

  Burhan
2 months ago
I made appointment with them days in advance for car purchase. I messaged them the morning of the appointment. Spent two hours to get them, them knowing full well i was coming from far. All of this only to be told the car was sold as I got off the train. And a reason given for not waiting on me was because I wanted the car to be inspected and that the other buyer wanted to buy as is. I'm glad no transaction took place here as I have a feeling I would have come to regret it. Deal with these guys at your own risk. Seem very shady to me.

  Tessa Cannon
2 years ago
I had an incredible experience with Chelmsford Street Auto!Two months ago I flew into MA from VA just to see a Ram ProMaster Van that Chelmsford Street Auto was selling. I had been in contact with Ross and Charlie for a few weeks prior to discuss details, as flying in for a car is a fairly big commitment.Ross and Charlie took exceptional care of me and handled all questions/concerns I had about the car upon arrival. They also took the time to address all the small details. They really went above and beyond!I m glad I took the risk to fly out there and buy from them. I drove the car all the way to VA and had no concerns or troubles! Great price. Great people. Great experience.

  Pedro Vidal
2 years ago
A+++ This is not your typical Dealership. Compassion, professionalism, and thorough. Amazing customer service from the moment you arrive. I've owned many vehicles and have had to deal with pressure sales people. Chelmsford Street Auto Sales is the complete opposite. Ross and Mark make a great team. I came in aggressive and they truly showed me compassion and grace, they quickly change my entire perspective of the car buying experience. I'm truly humbled by their character. IF YOU WANT A TRUE PLEASANT CAR BUYING EXPERIENCE THIS IS THE PLACE TO GO. Ross and Mark I'm truly grateful for your kindness. I definitely did not deserve it. You allowed us to buy our deserving son a great car that he can now travel to college with. My family is grateful and happy!

  Taylor Hodgkins
2 years ago
I met with Ross, who understood I d done my research and knew exactly what I wanted, never tried to sway me to buy anything else. I am in love with my new Subaru! Ross worked with my budget to get me the best deal, and made sure I understood every step of the process. They made it easy to buy in MA when I live in NH, I recommend to anyone in the southern NH/northern MA area!

  Alexander Yu
a year ago
I bought a 2017 Ford Focus ST from them and first night I take it out the gear stick breaks down on the highway. Some problems I ve had with the car I purchased from them, less than 2 months are:Gear stickConstant check engine light(Catalytic Converter)Windshield wipers flew offWindshield weather stripping toreI hate to say it, but overall I was not happy with the experience of purchasing my first car from here. Wish it would be a lot smoother and not have constant problems on the horizon for at least a little while.

  Loni Gallant
8 months ago
Chelmsford Street Auto had the right SUV at the right price at the right time! I worked with Andre for a no-pressure test drive and sales process, then worked with Ross for informative finance options. The service team did an amazing job detailing! This was a great experience!

  BigAl33 Usmc
4 years ago
I recently purchased my 2012 tundra from Chelmsford street auto. I viewed many trucks before hand but found nothing as nice and in as good condition as the truck they had. The salesman I worked with Ross was a laid back guy and not pushy at all. The atmosphere there was very relaxed I was not pressured in any way. The longer you stay and learn more you ll begin to realize these guys make a great living selling decent cars while not screwing people over, they are a far cry from the sleazy salesman stereotype. As a mechanic I appreciated greatly the fact that when I turned down certain coverages they did not continue to try and sell me these extras. If you have realistic expectations and are not easily triggered by the occasional small imperfection or maybe a bad ball joint, then you will have no problem buying a USED car here. Before I drove the truck home they gave me a tank of gas for free, you tell me what kinda used car dealership does that! Would definitely recommend Chelmsford street auto sales!

  Gerri Eastment
10 months ago
My husband and I looked at many reviews, and selected Chelmsford Street Auto Sales in Lowell, MA to find a pre-used Dodge Caravan in good condition and at a fair price. From our first telephone inquiry speaking with Ross Jefferson, Finance Manager, through our visit to Chelmsford Street Auto Sales to see the car we had viewed online (in pristine condition inside and out), to the day we drove our cherry red new-looking Dodge Caravan home, Ross was a pleasure to work with. He was professional, very knowledgeable regarding all the car details and financing paperwork, efficient and friendly, and truly interested in our car needs. He was honest, "transparent" about everything we should know about the pre-owned car, and even took care to have more detailing done to fix a small dent in the bumper and touch up a few minor scratches with paint. We can see why this dealership was awarded Best of 2022 by Car Gurus. We very highly recommend Chelmsford Street Auto Sales and Ross Jefferson to make buying a car pleasant and easy!

  Mary Nanfuka
5 months ago
Worst experience of buying a car.The car started issues just two days after the transaction.They took advantage of being a woman and black. Also because i was heavily pregnant and i was greatly in needI CAN NEVER ADVICE ANYONE TO BUT A CAR FROM THEM.They refused the car when i denied picking it from there place after finding out it was not a good one.What a nughtmare i can not write it all but .Never ever buy a car from this place

  Kathleen Olden
a year ago
UPDATE: 7 months later and I am still in awe of my positive buying experience. Even when I ran into some strange requests from the DMV, Ross and team was 100% helpful and stayed in touch until everything was done. Just AMAZING!! After sitting through multiple high pressure meetings at a big name dealership and feeling completely defeated, I decided to go look at a van at Chelmsford Street Auto. From the moment I pulled into the parking lot (it's connected to a gas station and service center) everyone was genuinely helpful. I did not want to have to barter; I laid everything out... I want this car, I can spend this much, my trade in needs this. I took the keys and was told to enjoy my test drive. I brought it to my mechanic, he said it looked great. Brought it to my family, they loved it. Got back and Ross had options for me in regards to financing that were based on the parameters/ information I provided. The customer comes first with this dealership. So very grateful

  Karina Brez
11 months ago
I purchased a F350 from them out of state and I have to say they have been so wonderful to work with. Never have I ever had a company that comes thru with such great customer service. I had an issue on the 2016 truck and they reimbursed me for the issue for me after the sale and I have to say that is a rare occurrence in this business. Highly recommended for them. They are trustworthy and came through.

  Abdulaziz Adan
a year ago
Listen! I ve been to a lot of dealerships and this one is by far the best. I came in looking for an audi a6. Within minutes I was on for a test drive. (Car had everything I wanted) came back and got right to the numbers. Usually when I speak with finance guys at dealers things get heated but with Ross he saved me a lot of time and headache.Very patient guy even when I kept making changes and I appreciate that. We got right to the chase and everything was smooth. Can t wait to pick up the car soon.

  Resty Nalwanga
3 months ago
Ross nice staff thanks for the effort he deserves flowers

  Rebecca Kuteesa
2 years ago
I was working with Ross upon purchasing a certain car. I got a good deal. This was a wonderful experience working with someone who knows what they are doing. I highly recommend this car dealership. You won t regret. I need of a car, don t hesitate to reach out to them. I liked that fact that they do a follow up until the all the details of the car process are complete. Thank you.

  S T
2 years ago
Ross and his team at Chelmsford auto were amazing! I had an appointment set up and as soon as I opened the door I had someone there to greet me. When I didn t think they would have a deal for me, Ross came through and worked out something to make both me and the dealership happy. Good price for a good/reliable vehicle. Thank you Ross and team!

  P C
2 years ago
The best buying experience my husband and I ever had with Ross. We looked at the car and same day could of drove off with the car but we had to wait for our bank s approval considering the fact, it was over the weekends so it wasn t their fault! It was on a Saturday but two days later got the call to go pick it up. They do everything for you there that has to do with registration, titles or plate transfer. We look forward to purchasing another vehicle once we re ready to buy again! Thanks so much for the quick simple and purchasing process! I love my car!

  carolyn OHalloran
a year ago
AMAZING, saw a car online, but an offer was already in place, spoke to Ross who let me know that if it becomes available he would let me know. True to his word we got a call within a few days that the car was available! Went to look at it on Saturday, met with Ross and went over potential numbers, left so we could discuss and reached out a few hours later that we would proceed. First thing Monday morning we went over the application via a phone call and by 1 the car was ready to go! New license plate, all the financing and an inspection sticker. I have honestly never had such a smooth, flawless car buying experience!If that wasn't enough as I was leaving the service manager Paul brought the car up front and we chatted, there is no question that this will be the place I go for ALL my service needs, including routine oil changes. I am still in awe at the smoothness of this process! So very glad I went through Chelmsford Street Auto!!!!

  Andrew Boyd
8 months ago
BUYER BEWARE!!! Do not purchase a vehicle from CSAS; the dealership "replaced" the windshield before selling the car but did not seal the windshield properly resulting in extensive water damage. 30 days after purchase the vehicle was back at the dealership for repairs. Years later, water damage and corrosion from the improper windshield repair are resulting in damage and extensive repair costs. CSAS is not to be trusted.

  Steve King
a year ago
We were in a time crunch to replace a car for my daughter. I flew into Boston to make the mad scramble to find her a used Toyota Prius. I found Chelmsford Street Auto Sales had a used Prius on Cars.com. They were very clear and prompt communicators. I arrived there, took a quick test drive, and within minutes had the sale completed. I have to admit that I tend to be cautious when looking at independent auto sales dealers. However, after reading so many positive and detailed reviews, I felt very confident in Chelmsford Street Auto Sales. I would highly recommend buying a car from them. They were professional, courteous, helpful, efficient, and felt like they treated me with care.

  Caitlin Christian
2 years ago
If I could rate higher than 5 stars, I would! Everyone here is so kind and helpful, and Ross made trading in my car for a 2019 Camry so easy and painless. I would recommend anyone in the market for a car come here and I will 100% return in the future!

  Jonathan Klein
3 years ago
I recently purchased a vehicle from Chelmsford St Auto and worked with Ross. It was a complicated transaction - I was registering the vehicle out of state, and ended up needing to have it shipped from the dealer. Ross was extremely communicative the whole time, and went above and beyond to make it an easy experience, even though it meant extra cleaning, extra time on the lot for the vehicle, and a lot of calls and texts to coordinate everything. Ross also helped us get a backup camera installed before we took possession of the vehicle.Overall it was a really great experience, and the patience Ross showed demonstrated the company's commitment to customer experience and doing the right thing. I strongly recommend checking them out for your next vehicle!

  Franklin Radgowski
a year ago
My second car bought at Chelmsford Street Auto. The customer service is outstanding. No pressure to make a sale. They want the right car for your needs. I can't thank Ross enough for his helping me get my car.Thank you Ross and Chelmsford Street Auto.Fran

  Matthew Peaco
2 years ago
Buyer beware. I bought a car here in 2018. It had one accident and they had "fixed" the body to look brand new. However, the body started rusting where the repairs were done about a year later and progressively got worse. I took it to a an auto body and they said that all of the repairs had been done very poorly and with cheap materials. They also said that the rust would keep getting worse until fully redone. (Which would cost at LEAST $2,000) The buying experience was good here but clearly they just want to make a sale and are not concerned with the quality of their repairs after the vehicle is sold. I would go to a name brand dealership over these guys. I was definitely screwed over. UPDATE: After the manager replied to this review, I inquired to them to see if they would do anything to remedy the issue. Instead of offering to fix the vehicle properly like it should have been in the first place, they offered to buy back the vehicle or have me trade it in for a better one. Any customer off the street could walk in and do this so essentially they offered no solution except one to make them even more money. (Used cars are worth WAY more now then when I bought mine. Once again, buyer beware and have another repair shop and body shop look over the car before purchasing here.

  Sasha Claudio
6 months ago
Worked with Ross directly excellent, fast , and friendly services provided. Been a customer since 2018 thank you Ross for your excellent help! Highly recommended

  Tammy Graham
2 years ago
This is my 3rd vehicle purchase at chelmsford street auto and have always received exceptional service!! I can't say enough good things about everyone there!! They make it an easy process. You will NOT be there for hours on end unlike some other dealers I've had experience with. I won't go anywhere else!!!

  Linda Mackanesi
4 years ago
This is the second vehicle we have purchased and could not be more satisfied. We told the salesman, Ross, what we were looking for, and he found the perfect vehicle. The attention paid to detail.far surpasses any other car buying experience I have had. It is refreshing to deal with a salesman who genuinely cares about his customers. The purchase process was so smooth, thanks to Ross and Charlie, the director if the finance department, We would not think.of buying a used car from anyone else...thank you fir your fabulous customer service.

  G Mac
2 years ago
Recently bought a 2012 vehicle from CSAS. First, I let them know I was coming and what my budget was. When I arrived, cars I was considering (via info on Auto Trader) had been pulled out and were ready to test drive. There was no pressure to consider something that was just a "little" above my budget (and that was refreshing!). I brought a trade along with some "issues" (to say the least) and CSAS offered me more than twice what any other dealer had up to this point. So...I made the purchase, having not only bought the car but added a 5 year warranty and still came in $1000 under what I planned to spend. Three days after the purchase, one side of the rear tail lights failed to work. Hey, the car's almost 10 years old - so these things are going to happen, right? Anyway, I called the dealership - brought the car up, received a loaner at no cost, and had my car back in 2 days with the work covered under the warranty. Say all this to say, my total experience with this establishment was very positive and I would recommend them to anyone looking to purchase a car. I HATE car shopping...and this experience was far better than what I'd expected pulling in to the lot...