NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  conner seifel
3 months ago
This NAPA is by far my favorite to go to. The staff are friendly and knowledgeable. They ve helped me with troubleshooting issues many times. It s a great store and would never choose to get parts or advice anywhere else.

  Dan Gallagher
a year ago
Lenny and the guys helped me get all the parts needed to get my car back on the road. I shopped around other local part stores and rock auto. Believe it or not, Napa had the best price by far and everything was in stock. I work in the business and the quality of the parts exceeded my expectations. Calipers were powder coated black, rotor hats painted, and the pads look decent.

  William Magarian
11 months ago
I frequently go into this store specifically because everyone is always so helpful. John is a wizard when it comes to cars and always takes time to talk me through things. Today was a step above my usual experience. I didn't have my hopes up and didn't think anything was going to come of it, but the manager helped me warranty a set of brake pads and rotors that had gone bad prematurely. I always get great service here and amalways well taken care of and will continue to go back for all my vehicle needs! Thanks NAPA east longmeadow!

  Susan
7 months ago
The staff person was knowledgeable and courteous at the East Longmeadow location (8/25/23 11:30 am). I was looking to purchase new wiper blades and was not comfortable installing them myself. However, the sales associate was not able to install new wipers on my vehicle per company policy. They won t let me do that anymore , he stated. I had intended to pay for them at a cost of $34 dollars per wiper. This is very poor company customer service! They lost my business. I went down the road to AutoZone in Enfield. They had no problem with changing them for me. Will continue to shop with this company.

  Michael Laferriere
4 years ago
No books to lookup bulbs batteries etc. Takes several minutes to get anything from their computers and salespeople who seemed to want to be somewhere else. Suggest buying online on that place named after a river in the Amazon. That way they don't try to push a $40 lightbulb on you when a $9 one will do just fine.

  tom jones
11 months ago
Super clean store with a great selection of supplies and parts. They dont have 30 brands of an item but so carry the best versions of whatever you need. Staff was very friendly and knowledgeable. Easy in and out parking wise.

  ezra dooley
7 months ago
Be careful shopping at the store I brought in all of the parts the guy was getting ready to leave so he was too busy to make sure I got the right parts they had the right parts instead he sold me a kit to make it work and it was the wrong kit all together after he tried to tell me the first time that the original fittings were right and I said no they're different so be careful because not all of them know what they are doing

  Paul Goodchild Ph.D., CPA
a year ago
Nice little shop for East Longmeadow and the people are knowledgeable and helpful. I'd give it five stars but it's pretty small. Even though, they generally have what I need or can get it in a day or two during the week. The hours are geared towards business, so they're not open late.

  Bob Parsons
10 months ago
Good place to buy motor oil and other things. Go there once and a while. Prices are reasonable.

  Dillon Waldron
5 years ago
Was in there today to replace my brake pads, had a good laugh and service was spectacular. Considering the drive from Belchertown every time I need something now. First time in this location but definitely not my last.

  Christopher Keough
4 years ago
Went to get a clip replaced not only did they help me find the right size they helped attach the clip and find new windshield wipers! Mark was amazing, so helpful!

  J Bailey
4 years ago
Napa East Longmeadow is awesome. Everytime I go to this store the staff is fabulous . They normally give 10 percent off to triple A members but this month its 20 percent off.

  TOD LAMBERT
6 years ago
This napa is very helpful, I don't know how Mark does it with the little help he has... been going to this napa for 30 years. This is the first time they have kept a good manager there. Thank u..

  Gibson Bryant
a year ago
East longmesdow socks bad service never any parts available hens N a p a.

  Kevin McCandlish
3 years ago
Small store but they always seem to have whatever I need. Very helpful staff too.

  Shawn Giroux
6 months ago
Had everything I needed today.

  Mark Fowler
6 years ago
Consistently the least helpful, least qualified counter staff in the area. I only go here because it is close, and for stuff I don't need looked up.

  Buck
4 years ago
Good for auto parts and supplies. The only bad thing I've seen people changing oil in the yard, not cool.

  Brent Thompson
7 years ago
Always friendly and very helpful. Mark the store manager is very knowledgeable.

  Geo Y
5 months ago
Always helpful!

  James Thomas
2 years ago
Staff is helpful and they always have what I'm looking for.

  Gabriel Marin
6 years ago
Great customer service, find your parts in one store.

  nathan dumont
4 years ago
Great team of people go out of your way to getthe parts here.

  Darren Carver
5 years ago
As usual knowledgeable staff good prices good parts

  Gary Schnaper
5 years ago
Best price around... Cheaper than A.Z., A.A., walmart, etc!!

  Barbara Meyer
5 years ago
The sales man came out to my car and showed me how to change my windshield wiper.

  Jeffrey DeMarey
3 years ago
Always helpful. Great place!

  Donny W
2 years ago
They had to piece that I needed and nobody else did!

  David Lively
4 years ago
Fantastic service, helpful, saved my bacon!

  Karl Roth
5 years ago
Battery failed, got a new one. No Hassel