Quality Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  All Drain
a month ago
Called for an emergency tow for a Ford Transit van on a Sunday evening and received super-fast service with excellent customer service from the office staff who handled the intake quickly, to the driver who was able to quote, show up and perform the service faster than expected! Thank you!

  TheBloodWeb
7 months ago
Had a bad night last night with my car breaking down, but Quality definitely pulled through and lived up to their name. Before them I had tried 4-5 (?) other places, and none of them could help, one guy from another towing place came and left because he was struggling to get the car loaded without a flatbed, and the other towing businesses either didn't have drivers available or didn't have a flatbed. The driver from Quality that came to help was Corey, who was first of all helpful and knew what he was doing, but also very friendly and made the entire experience far less stressful. He provided a lot of advice for what to do with the car, as well, just to be nice. While I hope I won't need to, if I do need to be towed again, I'll be going straight to Quality again. Thank youService: Car towing

  Jabin Joseph
2 months ago
Amazing service & response time!Called for a flat tire assistance.Was quoted 20 mins, arrived 15 mins later.Honest local guys, very grateful!

  Kevin P
a year ago
My passenger side wheel axle and control arm broke a few nights ago so I needed a tow. I called around and no one picked up the phone, no one except Quality Towing! They sent Dan over and he got here quickly and delivered on quality customer service and care. The price was not as bad as I thought it would be and the car was dropped off at the right location. Thanks Dan and thanks Quality Towing!Service: Car towing

  Nicole Gilford
5 years ago
Usually if you have to have a car towed, you are already having a bad day. We had to have a car towed on a weekend. The staff waited late for us to pick the car up the next day. Prices were fair and honestly the man that towed the car for us back to our home was unbelievably nice. Very professional and if you need a tow (hopefully you don't) I reccomend Quality Towing. They certainly live up to there name!

  Steven Coffey
a year ago
My car broke down this afternoon, and I called Quality Towing. Robert Hanson was my tow truck operator, and I couldn't be more pleased. He was super friendly and professional. He arrived less than a half hour after I called, and I needed a tow 50 miles away. Hopefully, you won't need the services of a tow truck, but if you do, these are the guys you want to call.Service: Local hauling

  Dave Leblanc
a year ago
I called for a specific request as no other towing company could meet our needs. The answer I got from Quality was yup we can do that for you no problem . 3 hours later the job was done even after AAA stated they had no resources to complete what we needed done. Professional, courtesy and an outstanding job! Richard was professional and completed and outstanding service! Thank you !!Service: Car towing

  Nikolai Thompson
a year ago
I excellent towing company, Tommy picked up my jeep that I had to leave after it broke down, he has been super friendly and keep me updated on the status of my vehicle. He even towed it to a proper mechanic free of charge after there was confusion on my part about the address where to take itGreat guy, great towing company! Highly recommended!Service: Car towing

  Kristy K
a year ago
Outstanding company! You never want to be towed, but if you have no choice Quality Tow is the way to go! They definitely have the outstanding customer service that most company s are lacking today.When something unexpected and upsetting happens and one of their friendly, knowledgeable, professional, empathetic employees, goes above and beyond to make a negative situation become a positive one. Corey G with Quality Tow is one of those people.

  James Lambert
9 months ago
Fare price, when others use your need, for there greed is(Marcel) Marcel tow me out my lot because he didn't see parking sticker! everyone could see 5 ft away, then Marcel still charged me when he stole my bike and laughed I got 3 HD today.Quality towing was a fare price and hounest. Give 5 stars

  Matt Barker
a year ago
Spoke with Todd on the phone after calling 9 other tow yards trying to find my vehicle after a crash (I'm not from the area so I had no idea where to look).Todd was super nice and helpful over the phone. I was hopeful to not have to go get the car, as I knew it was totaled and would have no real way, or need to bring the car home.Another quick phone call with Todd and we were able to figure out a plan to benefit everyone!I hope I never need another tow, at least not for the reason I did, but if I do, I would definitely be calling Quailty first.Thank you again Todd!Service: Car towing

  Kane Rozell
2 years ago
I had the best experience I've ever had with a towing company when I used Quality Towing & Recovery! Kyle is the person who was on-call in the middle of the night, and I was taken aback in the best way by his patience, positivity, and absolute commitment to helping me find an on-the-spot solution to the very difficult situation the sudden loss of my car caused me! You've got to try these guys if you need help! To retain a high quality employee like Kyle, they're doing some things right in the towing business!Service: Car towing

  Noreen Sullivan
2 years ago
My car was totaled in an accident on Rte 2 and Quality Towing came to get my car at the scene.I had no one nearby to call so the most wonderful young tow man put me and my two dogs and loads of bags I had into the truck. After he unloaded my car he tried to get a rental for me but there was nothing available without me asking so he took us home! I cannot praise this company enough! Every single person I have talked to there was so polite and helpful.Service: Car towing

  Ga
3 years ago
This Thursday my car got towed from this company. This company have a name of Quality for a reason. The towing guy was super nice and kind with my daughter and me, the guy in the office was incredible nice and all of them did everything in their power to help me resolve my problem and take my car out. I recommend everyone to this company. In my 50 years old I never had a so nice experience with towing company as I did with this one. I am very thankful for their services and thankful to know them. If I can give 10 stars to them, I was going to give. I am happy with the business this company did for me.Service: Car towing

  Joshua Develis
a year ago
By far they are the most Professional, and Reliable Tow & Recovery Company in Central Massachusetts. Their commitment to Honesty & and Integrity is unmatched. Thanks Guy for all that you do!!!!!! Would totally recommend them to anyone!!!!

  Alexis gerard-maillet
3 years ago
This place was really nice when they towed my car but what was really bothersome was that they refused to let my father and I know what we were charged for until it was paid. My bill was over $1800 and I was confused and frustrated as to why it was so much and when i went to talk to them they said when you pay the bill you will be able to see what the charges are . didn t make any sense, made me feel as if I was ripped off or scammed. When i looked at the bill after I paid, they charged me twice for storage.Service: Car towing

  Ryan Weaver
a year ago
This is the 2nd time I ve used Quality and top notch folks for sure! Quote was proper & driver (Matt) represented the business proper! HIGHLY recommend them for any towing needs you may have. Thanks for helping me out Matt & Quality Towing!Service: Car towingService: Car towing

  Dave
3 years ago
On hold 17 minutes on the side of the highway while they tried to figure out if they could come tow me????The answering service here needs to be replaced. They all seemed stressed out, and a bit snippity. I called back after being on hold too long and got a different person who put me back on hold for 4 more minutes....then they said that they had already dispatched a tow truck BEFORE EVEN TELLING ME WHAT THEY WOULD CHARGE!!! Who does that?I will say- the tow truck driver was great- he knew his business and was a pro. But until they hire caring professionals to answer the phone- the word Quality is a bit misleading.Service: Car towing

  Mark Metzger
5 years ago
I used Quality Towing for a first time tow outside of AAA. I thought the driver was very nice and professional and was very cautious in his work. The price they said on the phone was the actual price they charged so it was great to see honesty as I've heard nightmare stories. I had a special need and they delivered!

  Jessmie Rodriguez
4 years ago
Am very disappointed with this company my vehicle was repo by the bank. At the moment the car got towed I had cash money ($1300) a scratch ticket I had won($10). That was Sunday night I call Monday early to see if am available to go in my car to take the money out and make my payment. When we arrived my husband walks in Kamila tells him there was only $993. Plus she and another tall skinny gentleman instead of hearing our side they both got very rude. They both claim that they record from the moment the vehicle gets picked up. Mind you the video only shows the tow truck driver counting the money. It doesn t show when he opens the door it doesn t show from where the money was taken to be counted on top of that they claim they inspect every vehicle my car got towed at night and the video was recorded on day light. Plus is not the first time they pick this vehicle first time I had personal properties in it and nothing went missing this time I called to take my wallet out and stuff are missing. Very shameful that this family owned business treat people like this stealing $307 which I know everyone in this company gets well pay. They look worst then us that we had the car repo. Very sad it seems and look like a great business to go in and buy stuff for your home but with this incident it gives a red flag of how they do business.

  Cynthia Gould
a year ago
Tommy G provided great customer service! He helped me get my car back quickly and expedited the payment process. Thanks for all of your help!Service: Car towingService: Car towing

  Lowell Shorey
5 years ago
Oh yeah they might be nice till you need your car. After insurance paid them, you get stuck with of course additional fees. 40$ for them to send a letter, 30$ for plastic wrap seriously. 45$ for a disposal bag. Long story short. They will hold you hostage till you pay. I understand making money that s fine. But some of this is absolutely ridiculous. Absolutely shady company

  Kenzie Havens
3 years ago
My car broke down on a really narrow and busy spot on Route 2 after one of my belts snapped but my tow truck driver arrived quickly and had my car safely hooked up and ready to move within minutes even with all the cars whizzing by! The driver was extremely kind given that he had to drive me and tow my car an hour away to my hometown; very reasonable price for the trip too. Thank you for all that you do!

  Amanda Ferragamo
4 years ago
The tow truck driver was very kind and courteous in a frustrating situation and I had no problems with the company or their service until I picked up my car and driving on my way home I noticed that a dollar bill I had in my center console that was folded in the shape of a heart given to me as a gift from someone that I ve had for YEARS had been taken. It s not that I m upset about the dollar missing, but the fact that the gift was very special to me. I m so disappointed.

  Christine McCabe
2 years ago
We were just traveling on Rt 2 when our windshield wiper blew off. Kyle from Quality pulled behind us to be sure we were safe and helped my husband fix it. What a wonderful employee!! Thank you Kyle!!

  Windozesuk None
5 years ago
I had my car impounded due to the MA registry new database issue that was all over the news recently. They had my licensed flagged as suspended when it was not, registry fixed the issue for me (after 6 hours of them going back and forth with other depts) and apologized for it. Of course, I am still on the hook for towing and impound fees... anyway, these guys were really great and did not inflate the price that most tow/impound yards do when it is an impound situation. They charged me as if I just had them do an after hours tow and hold my car . They were also very friendly and accommodating even the driver was great. They made a bad experience a little better.

  shannon lora
4 years ago
Quality towing has come to my aide more than once unfortunately. Amazing prompt service, the drivers each time were so polite and amazing when it came to caring for my vehicle. No matter when i need a tow i will always call Quality!!!!

  Dylan Bernier
3 years ago
I was in a pickle last night and called kia roadside and after 3 hours no truck dispatched. So i took it upon myself to call Quality Towing & Recovery and they were there quick! Guy who towed me was super friendly. Great service! Thank you

  Jeff Kilty
4 years ago
Best tow company in Leominster! My car was towed and they were so easy to work with and helped coordinate with my insurance company. The office staff were friendly, courteous, and professional. I would recommend them in a heartbeat.

  Andy B
4 years ago
Quality Towing & Recovery stole a hat out of my vehicle. When I asked about it, they had someone come drop it to my house like they all of a sudden found it. When the hat was put on, it had been adjusted two sizes. Therefore, they stole it and were wearing it. This is unsanitary!! They refuse to repay me to get a new hat. Family owned and operated, pride on integrity is their motto!! They are thieves!!! Whoever Todd is, won't even get on the phone with me!!