Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Andre Patrick V
3 months ago
I recently had the unfortunate experience of having my Tesla erroneously towed by this company due to a police error. The entire process was disheartening, to say the least during Christmas time.Upon the tow truck's arrival, I specifically requested the driver to plug in my Tesla, as it is an electric vehicle getting low battery juice in a cold weather. Unfortunately, he neglected to do so, leaving me to deal with this issue later on.When I reached out to their 24/7 helpline, I encountered an unhelpful and irate representative. She informed me that assistance would be provided but made it clear that there would be an additional charge. This unexpected fee of $200 only added to the frustration of the situation.To make matters worse, the towing charges significantly deviated from the Mass DOT towing contract that I had previously signed. The agreed-upon rates were $132 for the hookup plus $4.20 per mile. However, the company chose to disregard these terms and imposed their own exorbitant rates.This blatant disregard for the agreed-upon terms and the unprofessional conduct of their staff left me deeply disappointed. It's disheartening to see a small business in Western Mass operated by individuals who exhibit such dishonest practices. I would strongly advise potential customers to exercise caution and consider alternative car services.
supreme x
2 months ago
Make sure to bring cash, they do not take card like other places! The guy was friendly with me letting me run to an atm! Line takes awhile to get through, but once your car s inside, it s super quick.
Bike Life NJ
5 months ago
Im disappointed in their hours. They close at 4pm and the average working American works until 5pm. They are closed on the weekends so give u no chance of pulling your car out on your day off. Even tho they are closed they still charge u 2 days knowing u can't get the vehicle. I will update this review as I find out why they want the title to my mother in-laws vehicle which is something I never heard of. They work with AAA but failed to mention that. Also they insisted on having my mother in law catch a plane from Florida when my wife lives in NY and could have been picked the vehicle up 4 days ago now they will charge them for the days they are closed as my mother-in-law figures out how to get to Massachusetts. This seem fishy as they push the whole title situation. I also own a legal tow company out of NJ so the way they are dealing is catching my attention
Thomas Frelinghuysen
4 months ago
I found myself in a sticky situation, stuck in mud at night, Dave came and got me out with the utmost ease and professionalism. He helped me with any questions I had after. Great company!
Sarah Gambell
9 months ago
We had a great experience with R.W's! My son and I were driving from Boston to Syracuse and were having car trouble. We pulled off the Mass Pike in Lee and found them. In less than an hour they helped us out and we were back on the road! Scott was great as was the rest of his staff. Very friendly and willing to help!! And at a very fair price!Service: General repairs & maintenance
Jesse Culbertson
4 weeks ago
My truck broke down while traveling back to CT from upstate NY. They got me right in and made the repairs They did a great job and were honest about what needed to be repaired.
Antonio Vazquez
3 weeks ago
They we're very helpful in getting my vehicle where it needed to be to get repaired.
David Singer
10 months ago
A valve stem broke on my rental car on a Thursday night; I waited three hours for AAA in vain, so I called RW's. They arrived in 30 minutes, towed my car to their shop, gave me a ride to my hotel, and replaced the tire the next morning. Very professional, and they made a bad night MUCH better.Service: TiresService: Tires
Steve LaPointe
10 months ago
R.W. towing came to my rescue through a AAA service request at the Lee plaza on the Mass Pike. My car failed and required a tow back to the Albany area in NY. The service was outstanding from arriving quickly to being amazingly accommodating and friendly. I can't say enough good things about the rescue experience after the unexpected breakdown. These are folks you want to do business with - Steve LaPointe
Joseph Calcavecchia
11 months ago
Realized I had a slow brake line leak after hours a few miles away. Left my car there and spoke to them by phone in the morning.I was quoted a price of $437 including labor and materials.I got a call 5 days later and I owed $600 and change that materials weren't included. Bullshite!Without even saying anything additional had to be done.Get your story straight because $437 couldn't be just labor when it's $125 per hour. Got emailed with a very incomplete un-itemized bill.After complaining I got a more detailed bill that was still about $50 over the original quote.I guess when you're out of your state it's open season.
Conner Dickson
a year ago
This place and the staff are helpful and courteous. I was stranded in the middle of nowhere MA and they towed me to their shop, towed my car back to the dealership of my choice in NY, and sent me on my way with a rental within an hour. I am very thankful for their quick service and understanding. Was a little expensive but I was willing to pay due to the efficiency and speed they worked to solve my problem.
liz buratto
11 months ago
RW's is the place to bring your car for anything! We have had our cars inspected, repairs, had to have cars towed- they are the best. Always reasonable and the staff and the mechanics are so nice. We love RW's and will always use them!
nathan bailey
5 months ago
Professional and responsiveHelped us keep rolling when we needed their svc s. Will be using them again for sure.
Frederica DeZess
4 years ago
Office staff and management Very rude, disrespectful. Tow my car and did more damage (over $300 more in damage). Paid one price and receipt reflected a different price. Drive was very unprofessional and very ignorant and rude.
Jacki Hutch
a year ago
My son broke down a mile from RW's on the way to college and we were lucky that someone in the gas station told us to call Scott at RW's. They towed the car...we left and continued on our trip. They assessed the car - and eventually towed it back to a place near our home 100 miles away. I am so grateful the car ended up at RW's. Although they couldn't fix it - I knew we were in good hands. They were open and honest from the first minute when their tow guy rescued us from the gas station! Thank you to Scott and Kelsey for their superior customer service and honesty! A++
Nancy Gaze
a year ago
R.W. sInc truly deserves awards for outstanding service, professionalism,and caring staff. If you need your car repaired, this is the place to go.They go above and beyond what is expected of automotive services. They are reasonable in price and sensitive to your situation. Thank you R.W s for making my car problem resolved quickly so that I can travel to my family!!
Alexa Quartararo
4 years ago
R.W.'s is amazing. They should absolutely be your first call if you wind up in a jam. Their staff is responsive, friendly, and knowledgeable!You know that terrible feeling when the mechanic calls to tell you that your car needs $1,000 worth of work when all you wanted was an oil change? Not here! This place is family-owned and operated. They know their trade and their priority is definitely keeping their customers happy and safe on the roads.
Paul Joffe
a year ago
car rental. cheap used cars for rent at reasonable prices. less if you only use local roads. really. its a good deal. don't expect a cream-puff but expect a car that is rented by certified mechanics to be safe.
Tina Nixon
a year ago
Ross at RW's towed us to Great Barrington after we got a flat during a long road trip - he was super professional, courteous, skilled at his job, and very kind to me and my mom. Any business with an employee this good deserves a shout out! Thanks RW's!
Matt Krolikowski
7 months ago
Just got a car inspection, and the place was great. Helpful staff and was in and out quickly!
G P
2 years ago
Tow dolly blew a tire on Massachusetts turnpike. They took it to their shop and replaced the tire. It was late afternoon when it was ready and my next rv park was 3 hours away. That would have me looking for the park and parking after dark. I asked them if I could spend the night in their parking lot and the owner said yes. What a weight off my back. Thank you for your kindness.
Peter A. Weissenstein
3 years ago
Fantastic. Friendly staff. I was not aware that they are a full service garage. Always thought of them as a truck service. So when I was looking for a place to get my annual car inspection it was a pleasant surprise. They got me in and out faster than any other place I have been to in the past.
Meghan Kill
a year ago
My car broke down on a Sunday afternoon & they towed it right to the dealership. They were so easy to work with and I would highly recommend them!!! Thank You!
Adam Niksa
3 years ago
I had the pleasure of dealing with RW to have my International 4700 Bucket Truck towed from my customer's parking lot a week and a half ago. They were very courteous on the phone and responded very quickly. I had a tow truck on site within 20 mins and had my truck towed to the truck repair shop of my choosing shortly there after. If I unfortunately need a tow in the area again, I will surely use these folks!
M Desormeau
3 years ago
Car broke down. Reasonable tow charges and repair costs. Wish they advertised better. When the car broke down called rentals in the area, to get back home. Google rentals in the area. Went 20 miles to the next town to get a car to find when I returned the next day to get my car I saw the signs that they rent cars. I would have been better if the tow truck operator mentioned WE RENT CARS.. So I wouldn't HITCHHIKE TO THE NEXT TOWN. But he didn't
Adam P
2 years ago
Great place for light work on passenger vehicles and inspections however they should really consider investing in some larger equipment if the want to be in the heavy truck recovery business. No reason a highway should be obstructed for 6 hours to right a tractor trailer. Hacks!
Samantha Kawejsza
5 years ago
Absolutly amazing. My car broke down in Lee. I brought my car here, and he was super busy. Even still, he got my car into the shop within a half hour of being there. He charged me substantially less than he should of for my service. I would recommend this place to anyone. Ignore the other reviews, this is the best place to go. They do take AAA.
Catherine Emery
3 years ago
Amazing - I was driving from Maine to New York in my mother's car and the heat protector was flopping about. I ran over a curb in a rest stop on the mass pike. I panicked and got off on the first exit, Lee. Well, after being told no by two other shops - I was advised to go to R.W's. They were extremely helpful, considerate, just took me in and removed the dangling heat protector - they would have reattached it if possible. They reassured me that it was safe to continue my journey. AMAZING - they were extremely professional and kind. I was in a panic and they were just so lovely and helpful.
Maurice Karpman
6 years ago
When our car broke down on the turnpike on a Sunday, they came and towed us to the shop. The owner came over, even though it was after hours, to get us a rental. They fixed our car quickly and well, for a reasonable price. Great folks.
Marc Sullivan
5 years ago
$180 for a 7 mile tow off I-90 to their shop. $47.50 purely for the installation of a new battery. What should that take? About 3 minutes? Heck they didn't even fasten the battery down to the tray like the previous battery had been. The loose battery dislodged the high/low headlight relay causing the headlights to turn off while driving at night a few days after I picked the car up. $95 to determine alternator wasn't working using a "scan tool" and another $95 to install a new one (two bolts). The cost of the battery and the alternator was alright. The total price was $815.30 and they didn't even clean the grease off the hood and the quarter panel. Most respectable garages that want satisfied customers drape something over the exterior parts of your car that they may be in contact with to prevent grit/grime and scratches. Or they just 'effin clean it off when they're done. I feel as though I was taken advantage of as an out of towner. At least the staff was friendly and the tow truck driver showed up quickly. I would not suggest this place.