Ford's Auto Service Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ana Corsi-Travali
5 days ago
Some people gatekeep their mechanics but Ford s is too good to keep a secret. This is an honest, friendly, helpful team of professionals. They are considerate of your time, money, and always provide excellent service. 10/10, would highly recommend!!

  Shannon LeClair
5 months ago
We were in Lee for the week. We were on vacation and had traveled from a few hours away and we had a problem with our tire. Being unfamiliar with the area. I did some online searching and found Fords was rated well on Google and was very close to where we were. They got us in right away, explained what happened to the tire, and even though they don't keep tires in stock they were able to get the appropriate tire in by the next day and had us in and out in no time. They also noticed that my spare had a problem on its rim and they fixed that for free. We received a text 2 days later too. Thanking us for stopping in and deciding to use them for our repair. My husband and I were beyond impressed with their customer service and professionalism. If we lived close we would use them again for sure.

  Robin O'Herin
4 weeks ago
The guys at Fords are amazing. They are such great mechanics, so thorough and caring. I love their honesty, integrity and quality of work.

  Alison Dixon
2 weeks ago
Just had my tires switched out for the season.Fords saved me money with an alternative fix on a taillight that works but was filling with water. Always get great service at Fords.

  Elisa Mishory
a week ago
Fords is reliable and they always do their best to take care of the car quickly and professionally.

  Charles Heath
2 months ago
Great service.all repairs completed, my truck had numerous issues which were all repaired with professionalism! Recommend Fords Automotive highly

  Orr Levy
4 months ago
Great people, great work done!They helped me when I got stocked with my car, very close to closure time.They took minimal time and payment and done great job!

  Miriam Hickson
a month ago
I've been going to Ford's Auto Services for years and I will continue to go there because they do a great job and they are very reliable

  Meir Soffer
3 years ago
I always grow suspicious when an establishment has a perfect 45 x (5)***** stars reviews, however after using Ford's Auto Repairs, talking to the owner Mike Ford and explaining the urgency of getting my wife's Ford Fusion repaired rather sooner then later because we were form out of state, and must return back to work, I completely understand the outstanding results of this shop in obtaining such an amazing status.the repair was done in timely fashion with the upmost professionalism one can render, not to mention at a very fair and reasonable cost.i give this wonderful gem a 10 stars if I could.Thank you Mike and the whole team for being such a great part of your town.Services: Tires, Steering & suspension repair, Electrical, Auto engine diagnostic

  Justin Kaye
a year ago
There is not enough room here to express my gratitude for Ford's auto service. This garage has been my entire family's "go to" for any auto repair. Talk about integrity, Ford's has it in spades! They have saved me so many times and I've taken all of my vehicles here. You will not meet a more honest and reasonable set of mechanics anywhere.Services: Transmission, Auto engine diagnostic, Engine repair, Wheel alignment, Oil change

  Lyndsey Walsh
a year ago
Ford's in Lee is one of the best auto service establishments in Berkshire County. I booked my appointment online by submitting a day and time that would work well for me. Their staff emailed me back almost immediately to book my appointment. When I arrived, I was welcomed with friendly smiles and they got to working on my car right away. I highly recommend Ford's Auto Service to anyone, friends, family, etc. They provide exceptional customer service and their work is top notch. I gave them a well deserved five star rating. You can't go wrong with Ford's!Service: Oil change

  Paul DePreter
3 weeks ago
Thanks for addressing my tire issue quickly and throughly. Adam was great!

  Courtney Maxwell
a year ago
My driver s side windshield wiper was no longer moving, making it tricky to drive my car in any inclement weather. Ford s got me in right away. Turns out it was just a loose nut, which they fixed in five minutes. They didn t even charge me, which they were certainly entitled to do, considering I took one of their appointment time slots! Will definitely go back to Ford s in the future!Service: General repairs & maintenance

  Tracy Andrews
a year ago
We are on vacation in MA and had a rough few days and all of a sudden our batter charging light turned on. I google search found Mike and his crew and they assisted us in getting car there and back. He found the problem and fix it right away. Everyone was wonderful, helpful and honest . If there were a million stars I would give it to them. Wonderful shop and the people were really understanding of our situation and willing to help us out. Amazing!! Absolutely Amazing!! Thank you everyone who assisted us today and made our vacation better with the support.Service: Auto maintenance

  Wendy Pearson
a year ago
Ford s Auto is the very best repair service I have ever used! Not only are they professional, honest, and fair, but they go out of their way to ensure that car repairs are convenient and affordable. My VW has just under 200,000 miles, and I think with Ford s on my side, I ll be driving this car well into the future. As an added bonus, everyone on staff is cheerful and friendly!Service: Auto maintenance

  Deborah Sano
a year ago
What a fantastic Service. We just picked up our 1970 Pontiac Lemans that they did a full overhaul. It looks like new and drives like new. Think they went over and above board an the work and replacing parts that are not easy to find. I certainly would recommend them to anyone needing good, reasonable service. Thank you Fords Auto Service.Services: Carburetor cleaning, Electrical repair, Vehicle Inspection, Transmission replacement, Auto exhaust system replacement, Wheel alignment, Transmission repair, Auto tire replacement, Oil change

  Matthew Puntin
7 months ago
Ford's helped me in an emergency and was able to repair my daughter's car in just a few hours. They are great!

  A.J. Boyd
a year ago
My car broke down traveling on I-90 Easter weekend & had my car towed to Ford s. They took care of me so quickly & had everything ready in time to get back home for the work week. I could not be more grateful for their work!Service: Engine repairService: Engine repair

  Bob Bockmann
10 months ago
Excellent service from well trained technicians. They tell you like it is without upselling you stuff you don't need. They are very respectful of what you need and your available resources. I've been going there for over 20 years.

  Rob S
2 years ago
Great service.I was visiting from Tennessee when my car started to make some worrisome grinding/rattling noises. I started to panic a bit knowing I had to start heading back home in about 36 hours...but that panic went away when I called the next morning. They fit me in that morning, less than 2 hours after I called and had me back on the road in under 20 minutes with my car sounding like new. Extremely nice and professional. 5 stars fully deserved.Service: General repairs & maintenance

  Dov Bruce Krulwich
2 years ago
Great service and very friendly and service-oriented attitude. Despite being busy, they were willing to hear my problem and check it out quickly. They explained what they were checking and what did and did not need to be done, and really gave an impression of honest service that I could trust. I'll definitely go back whenever I need car service in the area. Highly recommend.

  Michael Vacarr
3 weeks ago
Great caring service always! Highest recommendation.

  Luke Richer
6 years ago
When we pulled into the service plaza off 90E for gas, we took a quick look and parts of the muffler had essentially become detached. After a brief freak out and a quick fix with zip ties, we weighed our options; head back to Boston and hope we don t hurt ourselves or someone else by dropping a pile of metal in the middle of the pike, or head to the closest shop we could google. Turns out it was Ford s, and going there was the absolute best choice. The staff was courteous and fast; they fixed our problem, didn t try to sell us on anything and made sure we understood this is not a permanent solution but will get us home safely. Ford s provided quick, honest service and we couldn t be more grateful. Thank you!

  Sarah Knox
4 years ago
I love Ford's. The owner and workers are always friendly, professional, and thoroughly explain what the problem is and how they will fix it. Today they helped me in a pinch after I had taken my car to a different place in Lenox to get it inspected (Ford's doesn't do inspections- I wish they did!) and the mechanic there said they couldn't locate the buckle to my back middle seat. Rather than taking the small amount of extra time to locate the buckle wedged underneath the seat, they told me I had to go to someone else to have the back seat removed. Ford's fixed the problem in under ten minutes, and I was able to go back to the other place to get my inspection sticker- I won't be returning to them for any reason. Ford's has also taken care of my vehicle on several other occasions and have done an excellent job. Thank you for being great!

  Aino Millikan
7 years ago
Ford's Auto Service is a company with integrity. Everyone who works there is friendly, respectful, considerate and knowledgeable. They are honest and genuinelly look out for the best interest of their customers. I've been a customer for a little less than 2 years and I already feel like family.Thank you Mike, Beth and everyone at Ford's Auto!

  Wes Wessels
a year ago
5 stars! Driving from Ohio we ran into some car problems and needed some help. I called I think every mechanic in the area and everyone decline to help but Mike. Mike has a good heart and saved our vacation from being a total disaster. Thanks again, Mike!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  John Tabor
2 years ago
They saved vacation. We had a nail in our tire and a slow leak. Left a message and got a call back first thing. They fit us in the same day I called and had the tire fixed before noon. They charged a reasonable price too. Thank you! Picked them because of the 5 star rating.

  Katherine Warden
6 years ago
After being away from the Berkshires for 12 years, I used Fords because they had been in business for a long time. I have stayed with Ford's because of their honesty, and exceptional staff and service. Don't hesitate to call them, you will be glad you did. Thankyou Mike and Beth and crew for all you have done for Dave and me.

  Stephen Antil
6 years ago
Mike Ford and his staff are courteous, and caring. They listen and carry the tradition of excellence started by Dick Ford many years ago. Their service is reliable, and trustworthy! It's wonderful to have people you can trust. Thank you.

  Abigail Stein
3 years ago
My car had an oil leak due to the cold temperature. I bought it in the morning before a snowstorm and Ford s Auto Repair took a look at the car the same day and had it ready two days later. It was reasonably priced, good service and the repair was done exceptionally fast.