Mass Motorsports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sergio Murillo
2 months ago
I am extremely disappointed with this dealership. I purchased a car from them, only to discover it had numerous problems shortly after. Despite their initial attempts to fix the issues, the problems persisted, and the car remained unreliable. When I requested a refund due to the car's persistent issues, they flat out refused, citing some obscure policy. Their lack of accountability and unwillingness to rectify the situation is appalling. They sold me a faulty car, failed to adequately fix it, and now they won't even consider giving me my money back. This dealership's disregard for customer satisfaction and basic decency is astounding. I strongly advise anyone considering purchasing a vehicle from them to look elsewhere.

  Gabriel Cortez
a month ago
The best auto shop in Lawrence mass no capThank to Luis for the deal

  Ian Monbleau
4 days ago
Bought a car in April of last year. The check engine light came on a day after owning it. After taking it to a local mechanic we discovered $2,000 worth of damage. When we brought up the issues. They completely ignored calls and emails. We filed a lawsuit on mass motor sports. And after a year of them no showing up to court the judge awarded us with the $2,000. They had 30 days to pay and never did.

  Unique Person
2 months ago
Mass Motorsport is the best place to purchase a used vehicle. In my experience, I have got the best deal and I would like to recommend others to purchase the car from here. Especially Luis is the best guy to make an auto purchase deal.

  Jaid Mansfield
5 months ago
Customer service was great everyone was so friendly and greeted us when walking in. Everyone was patient and took their time showing cars that best fit for my family. Paperwork was easy and we left with a car! THANK YOU AGAIN. Will refer people

  Andy Padilla
a month ago
Very good experience working with Luis. He made the effort to ensure getting my car was as smooth as possible.

  NewEnglandOil
6 months ago
If I could give 0 stars I would. Do not even waste your time looking at the vehicles. The sales man Sammy was the only good experience I had here. He had a good attitude and made the experience pleasant for the most part. He told me the cars they purchased were at auction (and they clearly don't go over any of them). I was told the car would be gone over and checked before it left the lot. They checked nothing. The tail light was broken the battery was all corroded they gave me one set of keys which the key fobb was dead and I got stuck because the car wouldn't start the second day I had it, along with some major mechanical problems car did not pass inspection and was a hassle to get them to fix it to pass inspection. Which I ended up having to pay for work out of pocket. After 2 weeks of them having the car and ignoring my calls I finally got it back they had parked it on a side street instead of in their lot and I had gotten a parking ticket. Bolts were not tightened all the way from what they had fixed. This place is a complete scam people like this should not be allowed to run a business its a joke.

  Denny Gonzalez
3 weeks ago
Luis is great! He was professional, polite and very patient. He is for sure an asset to the business.

  James Nungari
5 months ago
I came in and bought an accord and frank was the best salesman ever. It was my first time and he honestly made everything easier.

  Jugg Young
5 months ago
Thanks to Yudy and the guys, they work really quick to get my car ready and going. They do delivery as well bought a Lexus

  Dashira marmol
a month ago
Very good service !! Helped me sell my car and get a new car !!!

  Carla Vanterpool Marcellus
6 months ago
DO NOT BUY FROM THIS PLACE. This has by far been the worst experience I ve had! The sales person KK was great until he stopped communicating. I tried keeping an open mind and though it was just they were not very structured and the communication next to none. I signed the contract on this vehicle on 8/22/23 and did not take possession of the vehicle until 9/15/23. The brakes needed to be replaced on the car which for me was fine because it happens with older cars, but this doesn t take 3 weeks. First I was told the vehicle was getting the brakes repaired and they were waiting for the parts. I went to pick up the paper work to get the car registered I texted the day before Aug 31th saying I will be there tomorrow to pick up the paper work I was told ok. Texted when I was on my way there. When I get there the title was with who ever I had to come back. The car wasn t there either. After I registered the vehicle and went to pick it up September 7th I was told the mechanic took it on a final inspection and left it at the shop I should be able to pick it up tomorrow Sept 8th. Now I texted call the sales person the dealership multiple times no response. It wasn t until I inquired about cancelling everything that I got a response. Mind you they called me the same day at noon and I stated I would be stopping by to pick up the car. But wait it just keeps getting worst. They decided to give me a loaner vehicle for me to use cause again they are saying the parts that was supposedly already fixed now the mechanic was still waiting for it. I was also told I would only have the loaner car for the weekend but had it for an extra week. I got the loaner on Friday the 8th texted about the status of the repairs on the following Tuesday! Still not finished. Now when the vehicle was dropped off to me on Sept 15th at 9PM, the tire pressure light was on and the guy that dropped it off stated someone would call me tomorrow about it. I texted someone I don t even know who cause I spoke to so many different people at this point. I was told that happens when the tires are after market ok cool. The next things I noticed was the back up camera was missing! Completely missing unplugged and all. I sent videos and pictures.They are trying to make it seem like it was stolen at my house but my house has cameras which would be included in the BBB complaint, and it was stolen in the matter of a few hours?? Why was my other cars cameras not stolen I m confused but I digress. When I inquired about it the response was that s weird when you test drove the car it was there. Keep in mind I drove the car on August 22nd it was then September 15th. Then they stated when they took it to do the inspection they didn t notice it missing, not it wasn t missing. Then the guy proceeds to send me a picture of online cameras so I can order it myself off Amazon . Listen I gave up and stated I would do it myself right stupid cause who would order a part for a car that suppose to have it on there and they knew it wasn t there cause there no way the guy drove an hour away and didn t notice the camera didn t turn on at all!!! Buttt it getsss worst!!! Now I ve had the vehicle for not even 3 weeks and the catalytic converter has to be replaced. Listen even if you are in desperate need of a vehicle go somewhere else!!!

  Brendon Okeefe
4 months ago
Louis gave Great customer service amazing service and they go above and beyond for anything you need love the car mass motorsplrts is the place to go

  maryelys vanderhorst
3 months ago
The best dealership from Lawrence and Massachusetts thank you guys for my new whip specially my guy frank for your help and your support and patience

  Carmen nathalie Mejia
6 months ago
Hi good afternoon just passing by to give my feedback on such great service I got in this dealer well customer service and quick service on the purchase of my car thank you Key Key you are the best such great customer service and well informed

  Anthony Palma (prooj)
5 months ago
Very professional, well maintained vehicles and helpful staff. Reliable place for a great car.

  Americo Dosreis
5 months ago
Great guys to make a deal with, KK and Louis super supportive and helpful, I made a great deal with them. Mass Motor sports great company!!

  Azizi Yasar
5 months ago
I went to mass motors to get my 2020 Honda accord , great service and props to Luis and all the guys .

  Lissette Sanchez
6 months ago
Strongly recommend this dealership. Everyone treats you nice and all my questions were answered. Big plus !

  Ralph Vieux
4 months ago
Good cars selection, fair pricing, & nice salesmen. I d buy from them again!

  Nathaniel Agbey
5 months ago
I like their services. They make sure they guide you through the process and help you with any questions you have .

  Willy Flow
7 months ago
Great customer service

  Lenny Gonzalez
5 months ago
Very efficient with their work, wonderful customer service, respectful and appreciative to every customer that comes in.

  kerry lynce
3 weeks ago
They are scammers disgusting people dont do business with them

  Nevaeh Mcgivern
8 months ago
Do not recommend this dealership to anybody looking to purchase a vehicle. Purchased a car with problems that were promised to be fixed , never received any of the services. Awful customer service. & Poor management.

  carlos figueroa
5 months ago
This guy do everything by the right way I recommended kk thank you good services

  Andres Velazquez
a year ago
Great place to get awesome an awesome car. Frank from there helped me with a nice 2015 Lexus. Very helpful and take their time to try to work with you.

  Lenz Jeudy
6 months ago
Very helpful, friendly and polite. Also several good cars on site

  Sam Hilton
a year ago
This dealer does things in a timely and effective manner. Vehicles are clean and guaranteed to pass inspection. Managers and sales team are very friendly and courteous.

  Akeem Oldacre
3 months ago
Thanks to Yudy and the team for helping to get my Lexus