Cousins Automotive Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katie S
2 weeks ago
As always, cousins automotive proves that they're the best around. The customer service is amazing, I won't go anywhere else even though I live out of town now. They send you a video showing the issues with the car so you can understand the repairs that they recommend. They have a few loaner cars for when you're getting a repair which is SO helpful. They also seem like they genuinely care about their customers and work unlike most other repair shops I've been to.I tell everybody I know what a great service they provide. If you're looking at the recommendations wondering whether to go, this is your sign. They really are the best

  Claxton O'Coilean
3 days ago
Oil change plus road-readiness check for a long trip turned up some must-do and should-do work, all clearly and credibly explained via video. Parts pulled in quickly; work done ahead of deadline and priced fairly. Always satisfied when I bring my cars to Cousins.

  Kyle Maybury
2 months ago
Had my car towed to the shop, and everyone was extremely accommodating. They send videos of what they look at, which include a detailed explanation of the issue and what caused it, as well as what they plan to do to repair the issue and how to prevent it in the future. Even someone like me, who doesn t know a lot about cars would feel like they understand what they re saying. Customer service was kind and my car hasn t driven better than it does now.

  Gardiner Harris
4 months ago
Cousins Automotive is simply the best! Every experience I've had with them since I made them my primary garage two years ago, has been wonderful. From the initial scheduling correspondence to the final check-out and payment, I feel informed. I really appreciate how Cousins' mechanics will take videos to show what they worked on and help you understand why something does or does not need to be fixed. Indeed, the mechanics' clear explanations of work has earned my trust. I'm happy to recommend Cousins Automotive.

  Evelise Quintino
a month ago
Cousin Automotive are the best. My first visit was last year due to a problem with the air conditioning that not even the authorized Subaru was able to identify. Always a good experience with them from the beginning with the videos explaining the problem and what needs to be fixed until the end with the invoice and online payment. I highly recommend Cousins Automotive.

  J Mason
6 months ago
Impressive. Fixing my throaty exhaust quickly was only part of the impressive experience with Cousins Automotive. From initial phone call to job complete was just 2 days. Dropped off my vehicle in the morning and a few hours later, they sent me a video link showing underneath my vehicle and explaining what the problem was and what needed to be fixed. After viewing the video they immediately sent out an estimate which I read on my phone and was able to immediately approve the work. A few hours after that, I received notification job was complete and I paid right through the link on my phone. Picked up my car and all the little courtesies of floor mat covers and seat covers were there, likely to protect the mechanics from all the dog hair. Absolutely effortless experience, fast, courteous and done right. Also, When a mechanic explains they have to remove a piece of your exhaust system and it may involve welding in another section, I groaned at the thought of time and cost. The actual cost of service was much less than I had anticipated to the point where I couldn't believe it. That is an absolute reflection of their experience and professionalism of knowing what they are doing. Cousins Automotive is highly recommended by me and probably all my neighbors who are are now thankful for my stealthy exhaust system.

  Toan Nguyen
4 months ago
Nate is knowledgeable and dedicated to do it right the first time.Well done, I would recommend my neighbors at Turner Hill to have their vehicles looked after when necessary!

  Fernanda Suggs
7 months ago
Had an incredible experience. GREAT customer service. The entire staff was very knowledgeable. They went above and beyond to meet my vehicle needs. They accommodate my busy schedule in oder to service my car. They helped me to develop a great plan to keep my vehicle up to date with services that are needed. Got an awesome video of my car while in service. Great keeping communication through the process. Affordable service and dedicated staff. I found my forever shop. Thank you, guys!

  Jason Merry
5 months ago
Great shop! I didn't have them do the work, yet, but they got me in, within 24 hours, of my first call, they did a great video of the undercarriage/ problem issues. Highly recommendedService: Steering & suspension repairService: Steering & suspension repair

  Anthony Allen
a year ago
Excellent communication; I had to have my Rubicon towed there after starter failure. Nate called me, explained the repair/costs and an explanation of the higher costs due to an aftermarket starter being unavailable. Quick turn-around, clear text communication keeping me appraised. Ready when promised for the less than quoted. Imagine THAT!Very happy; HAPPY to broadcast my recommendation. Thank you Nate!Anthony

  Gina Phaneuf
6 months ago
Cousins Automotive got my vehicle in right away. They were professional and friendly. I actually got a video of my car describing what they needed to do. I even got my car back before expected. I definitely will go back.Services: Air & cabin filter replacement, Wheel alignment, A/C installation & repairServices: Air & cabin filter replacement, Wheel alignment, A/C installation & repair

  Joshua Walker
9 months ago
We made a long drive from Tennessee to Mass and our A/C broke along the way. The folks at cousins took great care of us and even gave us a lower price than originally quoted. Our A/C works great now for our drive back home. 10/10 would recommend this shop, great people and great work!Service: A/C installation & repairService: A/C installation & repair

  Riley Sullivan
5 months ago
Very good at accommodating me, and my schedule. They did a great job replacing my tire, and kept me updated with any developments they made. Definitely worth another visit.Service: TiresService: Tires

  Katherine DeSilva, MS SpEd
a month ago
So happy with the price and service at Cousin's Auto. Was nervous because we had used his predecessor exclusively for years. It was great to find continued prompt service and fair pricing. They have a great automated system so I could see my bill and the breakdown of costs online. I was also pleased that I received a text when the car was finished because I was in a meeting and couldn't answer. Easily 5 stars. Addition 2024: They are still after years of service still a top Choice

  P
10 months ago
I was fortunate to find this business. Ideally in our economy, the profit motive must be enhanced by the service motive. Cousins Auto interacted with high integrity & superior communication. Most importantly, they viewed my car as if it were their own- they recommended service if it was genuinely needed and advisable. Highly recommend.Service: Air conditioning

  Ken Redford
2 months ago
They make the repair process easy, even providing an online video of their assessment of your car.

  April Codair
a year ago
I had a great first experience with Cousins Automotive. I love that they send the video going over there recommendations, and really show you what is going on. Also, the communication with the Service Advisor was fantastic. I like the approval process to ok the work to be done, and my car felt like it was brand new when I drove away.Services: Air & cabin filter replacement, Tire rotations, Brakes, Oil change

  Mary Bradlee
a year ago
I had my first experience at Cousins and it was excellent. Just had an oil change, but they provided amazing customer service. They send a full video of your car with narrated info about what is fine and what might need future attention. I will definitely use them again. Highly recommend!Service: Oil changeService: Oil change

  Ashley Saffer
a year ago
Highly recommend! Trustworthy, friendly, clean and knowledgeable - all of the things you hope to have in a mechanic! I happened to get a flat tire near their shop and have been getting repairs there ever since. I m a BMW owner and they know how to service this vehicle and provided me with upcoming services needed so I can plan for costs. Actually happy I got the flat tire because this is the best mechanic I ve ever had!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto maintenance, Oil change

  Judi Carleton
a year ago
Had my car serviced at Cousins several times & had always been pleased however last week I brought my car in for a synthetic oil change. I was told I could use their courtesy car since I needed a vehicle to get to work. That was helpful. I had presented a coupon that I failed to use during my last oil change. They would not honor it. I was disappointed about that. The cost of the oil change was the highest I d ever paid over $90 which I was shocked about. Never ever paid that price for an oil change. So beware!!Service: Oil change

  Ken Sternberg
4 months ago
UPDATE: I ve been a bit harsh in the past. But I must give a big shout out to Cousins. The mailings I get from them have been incredibly helpful. My wood stove starts every time when I light a Cousins mailing under the kindling. Very high quality paper. Thanks!END UPDATEI am incredibly grateful to Nate for squeezing my car into a busy schedule. My brake fluid was leaking out through a bad caliper. I left the car on Sunday and it was ready Tuesday. You can hardly expect better turnaround for an unexpected repair. So why three stars?$150 AN HOUR! for labor. A 2020 survey by Car MD of car repair labor rates in Massachusetts lists an average of $130. That's still higher than the prevailing rate in Ipswich. The exceptionally superb mechanic I usually take my three VW diesels to charges $100. And he is the best I've ever seen.Nate said his rate is $150 AN HOUR! because his is a "high end" shop and his crew's knowledge and training are worth it. Of the other area mechanics, there are just two I'd trust: New Meadows Service and John's Auto and Tire.Are they "high end?" I don't know how to define that. But the numerous repairs I've had done at both always fixed the problem for good and I was satisfied. And their rates are not $150 AN HOUR!I also had two loose metal hangers on the muffler welded on. Invoice said it took one hour at $150 AN HOUR! I've done welding and it likely took about half that. But there was no reduction on the rate.Like many shops do, Cousins charges an unexplained Fee on the invoice. This is often said to be for supplies and materials used. Ripoff! Nickel and diming! A restaurant doesn t charge extra for the gas its stove uses. They roll it into the menu prices. Why do mechanics think this fraudulent practice is acceptable? It s not. It s dishonest. If they re really losing money they need to raise their prices. Except here, where $150 AN HOUR! ought to include this.Parts markups are part of having a car fixed and I recognize that this is how mechanics earn a living. Fair enough. But Nate charged me $175 for a new NAPA caliper, where it sells retail for $93. Let's say wholesale price is 20 percent less, that means it cost him around $72. So is $103 a fair markup? Definitely not. I can see marking it up by 60 percent or so but not this much.Again, I'm very thankful for the quick and quality service I got here. But I'm not going back. Nate simply has a higher estimation of what his shop time is worth vs: reality. And definitely compared with other area shops.Addendum: I strongly admire Nate for giving such a detailed response. Well reasoned. But ultimately misguided.Every good auto mechanic invests in expensive tools, keeps current with changing technology and hires competent staff. Not all local mechanics know what they re doing. I know one who couldn t change a light bulb properly in my car.Most customers could easily get by without a video of their vehicle s issues and without Lyft rides. If you gave customers a choice between using those services or paying a lower rate, most would choose to pay less. To actually justify $150/hour you d need to serve customers filet mignon and fine wine during their full body massage.Consider these points:- This isn t Beverly Hills, it s Ipswich.- There are other local shops whose work quality equals yours but charge less.- Just as you don t need to be a chef to know what a poor meal is, you don t need be an auto mechanic to know when you re being overcharged.- There s a deadly pandemic happening and many have lost their jobs and exhausted their savings. But they still may need to get their cars fixed.The labor rate at Cousins is still exorbitantly high given the local demographics and going rate. Nate has every right to place high value on his services, unrealistic as it may be.Service: Brakes

  Nicole Morin (Nikki)
a week ago
Smooth and easy process. Informative and reliable. Thanks for making it easy!

  Bill
a year ago
Without a doubt, the most knowledgeable and experienced shop I have done business with. Nate and his team members will go above and beyond to ensure that you have received the best possible services that you need. Very friendly and helpful,they will explain why the work is needed and will let you decide how to proceed. No pressure to sell the work, financing options are available and overall a great experience. Highly recommend this shop to everyone.Services: Electrical repair, Tires, Electrical, Brakes, Auto tire replacement, Battery, Oil change

  Sandra Scanzillo
a year ago
I purchased a new to me vehicle and I brought it in for an overall inspection. Nate, Andrew and Dana are simply the best and we can't forget Anna in the office. They thoroughly went through my car which wasn't a surprise because they do that when you even just go in for an oil change. They take a video whenever you bring your car in for service and they let you know what's going on & if they see any other issues that should be addressed. They are a half an hour away from me but I've never even considered changing mechanics!Service: General repairs & maintenance

  Brian Sotiropoulos
7 months ago
They were very professional, very friendly, the information and how they give it to you is very informative and extremely helpful. I highly recommend them to anybody. Oh yes, there Receptionist is exceptionally helpful and extremely nice

  Patricia Landry
2 years ago
They are the BEST! Nobody compares when it comes to customer service. They are kind, attentive, knowledgeable. Their prices are very fair. I've been using them since they opened.They fixed my blower motor that the dealer said would cost 10X's more to fix!!!! And it runs perfectly now that Cousin's has fixed it.Thank you!!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Wheel alignment, Brakes, Battery, Oil change

  Michelle Paradis
2 years ago
After visiting family for a week in Massachusetts I saw the check engine light go on when I was about to make a 5 hour drive back to New York on a Sunday. I stayed an extra night instead and arranged to come in to Cousins first thing Monday morning. This was the first time I ever saw this warning on my car and I didn t want to take the risk of driving. Luckily it was something minor and was diagnosed and fixed easily and quickly. Service was professional, friendly and fast. It was such a relief. I highly recommend. Thanks to AAA I discovered this wonderful mechanic shop and received a 10% discount. No wonder they have perfect five star reviews!!Service: Auto engine diagnostic

  Jeff Comeau
a year ago
These guys are top notch. Super professional and they squeezed me way faster than I expected. Price was great and work was clean and efficient. Easy to pay with a card and all work was quoted before they did anything. This place is a gem.Services: Air & cabin filter replacement, Auto brake repair, Oil changeServices: Air & cabin filter replacement, Auto brake repair, Oil change

  Kevin Whooley
2 years ago
This was my first time using Cousins. From making the appointment to picking up my car it was one of the best experiences I have had with and auto repair shop. They kept me informed of the requested repairs and also made suggestions for other work that I could accept or decline. They gave me a timeline for when the suggested repairs should be done and also automatically scheduled my next oil change. I will be returning when I need future work done.Services: Electrical, Oil change

  James Gibbs
4 months ago
Thanks again to Cousins. They do a fantastic job and have kept our cars running smoothly.