Hyannis Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Eckhardt
6 days ago
I loved my old CR-V so I wanted to purchase another Honda. I put up with a lot from these salesmen in order to do so and regret it. If I buy another Honda it most certainly will not be from Hyannis Honda. They made the purchasing process way more difficult than it had to be, refused to work with my broker, multiple salesmen gave me the exact same spiel about how wonderful this family owned business is etc etc. Shane lied to my face about the cost of Honda Care, said all the information would be in the mail (it never arrived). Once I tried to cancel Honda Care multiple people from Hyannis Honda lied to me about the cancellation process, hung up on me, transferred me to other people without warning, said they'd call me back and never did. I had to go in person to try and cancel the policy. I was greeted by an incredibly rude salesman who lied to me about the cancellation window in the hopes that I would leave. Once I insisted on waiting he told me it'd be a few hours before anyone could see me. Shane then proceeded to call me crazy for wanting to cancel the policy but assured me he would let me know once he had cancelled the policy. He still has not done so after several weeks. I cancelled the policy myself by going directly to Honda Care. Hyannis Honda has wasted hours of my time and lied to me far too often. These people are deeply untrustworthy and completely live up to the reputation of car salesmen.

  Pat Farrell
4 months ago
I ve been buying or leasing cars from Hyannis Honda for over twenty years. They have always offered excellent service and a reliable vehicle. I must say that I ve never leased a car over the phone before, but Connie made it very easy. And Tony completed the process by showing me all the new bells and whistles of my new CRV - my fifth one!

  Carol Dumas
2 weeks ago
My salesman Peter Stout is fantastic! When I was debating my end of lease options he outlined every scenario clearly and respected the limitations of my budget. Hyannis Honda gave me a great deal; it is effortless to lease a car here, which is why I have been a Honda customer since 2017.

  Mackenzie Ellis
3 months ago
I cannot recommend Hyannis Honda and the team there highly enough! I came into their shop 24 hours after moving to MA from Washington state. I d had a day full of the run around from another dealership and two different RMV locations. I called ahead and got to meet Peter Marancik and with 1 hour to close, we test drove two cars and made a deal on one. He was so incredibly great to work with. I felt like I was in such great hands the entire time. Like he wanted me to find the car that was right for me not just sell me something to get me out the door. Tony was fantastic to talk through financing with. I had came in thinking I was going to use my banks financing and he was able to get me a rate 1.76% less than my banks and made me feel good about it all being taken care of internally. Shane was also great to work through all of the paperwork with. We got everything done efficiently and he was able to get through with my insurance company everything that I needed. I picked out and drove home with my vehicle within 6 business hours. Great service and really great people!

  Karen Millette
a month ago
Jack Moylan was my salesman for a recent used car purchase. My previous car had been totaled in an accident. Jack was kind, compassionate, honest and extremely helful in getting me back on the road. He was professional but I also felt like I was talking with a friend. The dealership was clean and everyone I met or worked with was great. In less than 24 hours I drove away in my new purchase pleased with it and satisfied that I got a good buy.

  Diane Goncalves
3 months ago
I can t say enough about the customer service I received from everyone at Hyannis Honda. From the purchase process to rectifying a problem with the vehicle. Everyone from my sales representative to many In the service department they were relentless all week trying to figure out the problem. They even stayed beyond quitting time to help out with the problem. Not once did they offer any excuses or any delay in correcting the problem. I would and will recommend Hyannis Honda to anyone looking to purchase a vehicle! Outstanding dealership! Cody, Dan, Stephanie & Aubrey were amazing!

  Jennifer DaSilva
6 months ago
I found out yesterday that my Ford Edge, that's only 6 years old, needs a new engine. I went into Hyannis Honda this morning at 8am and met with Mike R, it's now 12:45pm and I have my brand new CR-V in my driveway. The process was incredibly smooth and Mike was absolutely amazing to work with. If you need a car and want it to be as painless as possible, Hyannis Honda and Mike are where you need to go!! Thank you!!EDIT: two years ago I bought my brand new CR-V, and it was a great car. I decided I wanted to get into a Ridgeline, so back to Hyannis Honda I went. Found a 2023 Ridgeline, that I fell in love with. I worked with Simon, who was amazing! Answered every question, showed me all the features, and kept me up-to-date on everything that was going on during the financing stage. I was in my new Ridgeline within 24 hours! Shane (in financing) even got my monthly payment $100 lower than initially quoted! To say I LOVE Hyannis Honda is an understatement! I always feel like I matter when I'm there, and everyone goes above and beyond. Huge THANK YOU, to Simon and Shane-I couldn't be happier!

  Nancy Wilde
3 months ago
We had a trouble-free experience buying our new Honda CRV. Our salesperson Luke was excellent in service and communication. Conrad was very patient and conscientious in making sure our paperwork was clearly explained and completed. Quick delivery on our new car. Thanks guys!!

  Nancy Lemelman
a month ago
Hyannis Hi da Wonderful to deal with making a chore of buying a new car very easy and pleasant .Jason is just great! What a great salesperson, no pressure just really helpful.Service Dept. is great too.

  Adam N.
3 months ago
Hyannis Honda went out of their way to fix a problem after a service. Stephanie, the service manager actually took the time to understand what happened and investigate and resolve it.Mistakes happen but it's rare that this level of service goes into fixing them. It's not like I made a big deal out if it. They just found out about it and fixed it.During the process I never felt like I was sidelined or treated unfairly.Also, their pickup and drop off 'taxi' service makes dropping a car and going to the islands a breeze.

  Catherine Cooke
5 months ago
I had a fantastic experience with Hyannis Honda, particularly with Brian. He was patient and clear and helped me, a first time car buyer, find a great car while continuously making sure I had all the necessary information. 10/10 would recommend working with them.

  Claire Briand
5 months ago
I traded my 2013 Honda Accord Sport in, and purchased a 2021 Honda Accord Sport this past week. The whole transaction was a positive experience for me. My salesman, Tom Whalen, was easy to work with, and responsive to my needs. I wouldn't hesitate to recommend him to a friend.

  Michael Molinaro
4 months ago
My wife and I were looking for a Honda or a Toyota. When we arrived at Hyannis Honda we were met bye Simon. He was honest, easy to talk to, knowledgeable, a pleasure to work with. Between Simon and Shane my wife stepped into the vehicle that was perfect for her! Would highly recommend checking out Hyannis Honda and do yourself a favor ask for Simon.

  bernadette gilson
a week ago
Ben was a great advocate and really helped us through the process of buying our new Honda. Would definitely return and use Ben again.

  June Moore
2 months ago
This is the first time I leased a Honda, I couldn't be more pleased. My Honda is a HRV, it is perfectly easy to drive and very comfortable. I would like to thank my Sales Consultant, Tom Whalen & Shane Conroy, Finance, they were very Professional and patient. Thank you, June Moore

  Margaret Emmet
2 months ago
We had an awesome experience buying a CRV-Hybrid with Brian Moynihan in December. Brian was kind and easy to work with. We were driving home in our new car within about four hours.

  Monica Frenza
2 weeks ago
My salesman, Dan, was very nice. He did not have what i was looking for on my first visit, but followed up when a few vehicles came in that matched my needs and wants.

  Christopher Kennedy
9 months ago
I have had all great experiences from the many times I have used the Hyannis Honda for service visits ranging from a condenser replacement to rewiring my engine to regular service visits. Stephanie Cannon helped me most of the times and she has been awesome! She is extremely friendly, carefully explained everything, and goes above and beyond! They even let me know that one of the fixes on my car was fully covered under an unlimited warranty when I wasn't aware of it. Highly recommend!

  Anna
8 months ago
As it pertains to service at Hyannis Honda, my experience has been pleasant. Trying to buy a new vehicle was a completely different experience. The sticker price mark up is ridiculous. The salesman I dealt with was delightful. He worked really hard to make this purchase happen for me. However, the man behind the curtain marked the price so far beyond reasonable that I did not purchase a vehicle. The double speak pertaining to the price tag without any documentation to back it up after I asked repeatedly is unreasonable. Good thing there are plenty of other brands and dealerships to choose from.

  Julia Hoover
a month ago
Still awesome, wish there were some way to have 12 month water other than self-bring.

  Jim McCabe
6 months ago
I purchased the vehicle almost 2 weeks ago and there are issues with the vehicle. There are 6 warning lights illuminated on theInstrument panel depicting systems that do not work correctly. My salesman is working with the Service Department to arrange an appointment, but it has been and inordinate length of time working this out.

  Christina Koch
6 months ago
Called the parts department and the man was incredibly misogynistic. Asked me multiple times if I was sure the car was registered to me (I guess he thinks 30 year old women can't own cars). Told him I needed to get a new car key programmed and he said there is a battery in the back to replace (I'm aware of how to do that, that wasn't the issue). Said he would look into it and call me back, never did. Went to another Honda dealership and this one lost a sale!

  Kathryn Vieira
7 months ago
Peter, the salesman was kind, courteous, and knowledgeable. He took time to pick my family up from a boat in Hyannis to make my purchase possible. Conrad in finance made things easy and moved things along so I could take off with my two antsy little boys. They gave me a fair price for my trade-in, and I left with a new vehicle.

  Margaret Hogan
5 months ago
Airbag light was on. The mechanic checked everything and cleaned all of the connections. The light went out and he did a test drive to make sure it wouldn't come back on.Always great service!

  Ty Williams
10 months ago
I had a wonderful experience with Simon. From first inquiry online all the way to coming in to finish up paperwork and driving off with a car. This process can be very stressful and Simon made me feel at ease the entire time. Very upfront person and that's what I liked. I dealt with two different dealerships prior to Hyannis Honda that gave me the around just to sell me something else. He stayed in communication and addressed any questions that I had. The facility is clean and staff members were pleasant and friendly. Shout out to Shane from the financial department! He broke down everything that I was signing. I highly recommend them for any car purchase.

  Sanchia Ellis
6 months ago
If i could have given Hyannis Honda zero i would. Services department manager and associates tells you what they feel like and rudely respond.. i had a horrible experience with them and want to trade in my two vehicles and have nothing to do with them. This is a practice of them to be rude to their customer as they are a dealer who is controlled by a general Manager who cares ZERO neither. They do not have any regulatory bodies to deals with how unfair they deal with cuatomers so the current services Manager who is very very rude continues to sit there even up to 2023.

  Asheley Babineau
a year ago
I recently bought a Honda Pilot at Hyannis Honda and it was by far the best car buying experience I have ever had. I usually have anxiety and I was dreading getting a new car. Tom Whalen was very helpful and we found the car I wanted that fit my budget. He was honest and patient. He helped set everything up for me in the new car and even after the sale was over he has been very responsive with any follow up questions I have had. Conrad was also great with the actual purchasing process. I can't recommend Hyannis Honda enough. When I brought the car to the service department to fix a couple little things I have had nothing but kind people who are understanding and get the problem fixed immediately. I will definitely be referring Honda as much as possible.

  Eric Tucker
6 months ago
Super pleased with Cristina in the finance department. Super awesome customer service skills. I can only imagine how great the rest of the dealership must be. If you wanna buy a car I would highly recommend Christina. Super duper good!!!!

  Mark Brennan
5 months ago
Tom took his time showing us the cars that we were interested in and helped us make the best choice. He also made himself available for followup after the purchase.

  Susan Manning
3 months ago
What a great experience at Hyannis Honda! Thanks Tony and the Team for all your help. I couldn't be happier with my 2024 HRV. I LOVE IT!