BMW of Cape Cod, A Premier Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keith Fragoza
6 days ago
Excellent experience. Probably the most seamless car buying experience Ive ever had. Thank you Richard Harrington and James Carbonell for the exceptional service. Paul in finance and the advisor that helped program my vehicle were amazing. I wouldn t look anywhere else when buying my next car.

  Brian Basili
2 months ago
The customer service and expertise of everyone I met at Premier BMW Hyannis was just great. The result was the purchase of a vehicle that totally surpassed my expectations. I will definitely be referring friends to the Hyannis BMW team.

  Don Messinger
a month ago
We've bought many vehicles over the years at Premier, each time the process seemed to be better than before. This is our first BMW purchase and we couldn't be happier with the vehicle. The staff, facilities and purchase process were 5 star. They run a tight ship! Thanks Paul and Harold!!

  Beau Voss
a week ago
Where do I begin with another bad review about a car dealership that I m not sure actually wants to sell cars??? I had been waiting over a week and a half for the dealership to post photos of a car, they still hadn t posted photos but for some reason did a $2000 price drop on the car. Odd right?? I finally reached out to them asking for videos and photos of the car and a Carfax report and was told by Tim it was a one owner car and all the service had been done at their dealership and they would get me photos shortly. I received the photos and the video and then for a second time had to ask for the Carfax. The Carfax eventually came, but there s absolutely no record on the Carfax of anything being done at this dealership, in fact no record of service being done at any BMW dealer, which is also very odd, because BMW would keep track of all that very well. So then I began to question whether or not I could trust what this dealership was saying, and now whether it would be a good idea to even buy a car from them. After some back and forth, I think I ll keep looking elsewhere, the whole situation seems shady. I ve asked for their total price out the door so I can make a better decision, and now they aren t even replying. Disappointing to say the least.Update 1: now they ve added me to their mailing list and are sending me crap about cars I m not interested in Update 2: Salesperson Tim reached out to me asking questions that I d already answered by emails that he apparently never read on Saturday, still trying to see if I m interested in the car, which I am if this terrible dealership could actually do a better job and treat customers like they care. After some back-and-forth with additional questions, he said the car still has seen service, even though it s been on the lot over two weeks, and that he couldn t provide me details on when brakes or tires had been done last or any repairs it may need. Then I get an automated email 30 minutes later saying that the car has been sold, and nothing from Tim himself being the one to tell me that. This is the absolute worst customer service I ve ever experienced from a BMW dealership, I know BMW expects better for their customers, apparently this dealership doesn t live by that standard. Completely unacceptable

  Bion Foster
3 months ago
I recently purchased a used BMW X3 and truly had a premier experience!. My sales representative, Paul Capparella, was extremely knowledgeable and helpful. On the test drive I noted a vibration from the front of the car at highway speed. When the car was delivered BMWCC had balanced all four wheels and performed an alignment. They also delivered the car with a full tank of fuel. They also provided me with a $35 gift card to compensate for the Mass state inspection! Truly outstanding customer service.I highly recommend this dealership and Paul. I ll return the next time I m in the market for another vehicle.

  Drake Cormier
a year ago
I had the BEST experience, I am very satisfied!! Tim Muldoon (client advisor) was amazing and not pushy.. he always went way above and beyond for me. Alex Robbins (General Sales Manager) was magnificent as well. These two went above and beyond any other BMW dealership I went to (three others). They really wanted to make sure I was pleased and found me EXACTLY what I was looking for. I had a terrible experience at a different BMW dealership. I quickly called Alex and expressed interest in one of their vehicles. Shortly after that I was driving one home!! I truly don t believe any of the negative reviews about the dealership. These two guys are a HUGE asset to Premier Companies and deserve this accolade. I will not be wasting time my next car purchase with other dealerships.. I will be contacting Tim and Alex. Can t forget the excellent BMW Genius that set up/informed me how to use all the cars features. Highly recommend. Thank you all!

  Josh Adam
4 months ago
As a BMW owner of 20 years and many different dealer experiences, good and bad, I wasn't sure what to expect when going to BMW of Cape Cod for a preowned X5M i came across.From the first interaction, James C. my client advisor was prompt and informative with his responses. He and the rest of the staff who i interacted with made this purchase easy, friendly and accommodating.Their excellent service did not stop there. After my purchase, I had some concerns with a driving issue of my vehicle. James promptly followed up and put me in touch with Madison in the service department who went through all means available to get my concerns addressed and in a timely manner.Although this dealership is an hour away, Ill be sure to return in the future and can confidently refer James, Madison and the rest of the BMW Cape cod team to other friends and family.

  Victoria Redmond
3 months ago
Fantastic car buying experience! Tim Muldoon was incredibly kind, efficient, and helped me find the exact car I wanted. He made sure the car fit my needs and even had one sent down from another dealer for me to purchase. Highly recommend BMW of Cape Cod and will be back for future car purchases.

  Jennifer Washburn
5 months ago
The entire purchasing experience was so easy. Tim, our salesman, didn t use any high pressure sales tactics, and even though I purchased a pre owned vehicle, I was treated like I was buying the most expensive car in the show room. My car was detailed so it looked brand new, and they took care of my registration. If you want a positive shopping experience then I highly recommend BMW of Cape Cod.

  Surf Dog
2 months ago
Amazing pre-sale information, follow up, attention to detail, and customer service. From start to finish BMW of Cape Cod was amazing. This is the third BMW we have purchased but this one was totally virtual. They had an X7 with the color combinations we wanted so I reached out and, fortunately, connected with Tim Muldoon. Tim is THE VERY BEST. From the initial phone call to follow up videos, explanations of the process for buying remote, to how his team would take care of a CPO vehicle - way better than I even could have hoped - Tim was outstanding.I have purchased CPO before, but BMW of Cape Cod and Tim Muldoon went above and beyond. If you are thinking of buying a car virtually, call Tim. You won t regret it. Tim was in contact all the way through delivery making sure things were right.BMW of Cape Cod is first class all the way.THANK YOU!

  Andrew Markwith
4 months ago
Excellent experience at BMW of Cape Cod. Sales team was very friendly and never pushy. Their facility is very modern and clean. I would highly recommend working with Tim if you are looking to buy a new car.

  Daniel de Miranda
5 months ago
Mike, Tony and Christophe did a great job selling us our BMW X1. We researched for almost 2 months, seeing many cars, talking to many people. They were very professional, friendly, kind throughout the whole process. The process was very smooth and easy. My wife's first car came out of this store as a gift, and we couldn't be happier. Seems like we will remain "in house" for a long time. I am very pleased by our experience. Thank you so much ! -Dan

  Nancy Masson
2 months ago
From the first phone inquiry to driving away in my new car , Brandi was a delight to work with. There was no pressure and I actually relaxed in this beautiful showroom knowing that she had everything under control . Her follow-up has been impeccable and I wouldn't hesitate to recommend her and BMW of Cape Cod to anyone.

  MICHAEL O'BRIEN
11 months ago
We had a great experience at Premier! Tony helped us navigate our way through purchasing our new used car and there was never any pressure or tactics. He as well as Chris and everyone at Premier of cape cod went above and beyond to make us feel satisfied with our new used car purchase!! I would highly recommend them and will be returning in the future for our next purchase!

  Christopher Brooks
3 months ago
Had a great experience. Tim was very professional and made the process very easy. They took care of everything as I live 3 hours away from the dealership.Very happy with BMW of Cape Cod.

  Mark Onanian
6 months ago
Very fair on the trade in, bought another BMW used and we re over the top nice about fixing a few things on the car I purchased. Great integrity,Mike in sales was very professional. Finance was also very professional. Overall a great experience, the best dealership I have ever worked with.Highly recommended

  Chris Rohter
3 months ago
I have just purchased my 18th car (since 1992) from Premier BMW and I am extremely pleased. Paul Caparella, Nick Laham, and the entire team at Premier made the experience among the easiest and most pleasant of any of these transactions. Despite the fact that I am currently overseas, they accommodated a six-hour time zone gap and ensured no unnecessary steps got in the way. Of the now 18 automobiles I have purchased, six came from the Premier family of dealerships. Each time the experience was modern, pleasant, fast, and easy - and superior to the others. Whether you are looking for a car from Cape Cod, Boston, Massachusetts, or even Paris, France, I highly recommend you give these folks a call.

  Jermaine T. Campbell
4 months ago
I recently purchased a black 2017 Chevy Impala with low miles from BMW of Hyannis (Cape Cod).If it wasn't for Brandi and Tony, I wouldn't have purchased the vehicle.They made me comfortable and at ease, not pushy.Tony worked with me on my trade in and with that being said....My girlfriend AnnaMaria and I drove away on 12/14/23 in a shiny black Impala!Thank you again Brandi AND Tony.

  Lauren Montgomery
7 months ago
Top notch service! Tim Muldoon and Chris Spence made the process of purchasing my new car smooth and easy! There were a few things that needed to be taken care of on the car and Tim was on top of it all and extremely responsive with any questions I had. Sitting down with Chris to finalize all my paperwork was a breeze, not only was he great to chat with but he made everything super easy to understand leaving me with no unanswered questions. I highly recommend BMW of Cape Cod to anyone looking to buy new or used!

  Tracy Gambone
3 months ago
A smooth and awesome experience dealing with BMW of Cape Cod! Having never stepped foot into their dealership, yet everyone we dealt with was truly helpful, attentive and made the purchase fast, simple and easy!

  jeff wild
2 months ago
Great experience. I went to a few differnt dealerships looking for a specific vehicle. None of them made the process as easy as Tim did. If you are in the market for a new or used BMW, go see Tim, he will take care of you.

  Jake Brewer (Train9a)
3 years ago
I purchased a 7 Series from Joe today. He was phenomenal to deal with and made the experience quick and easy. This dealership does not push unwanted fees, or pressure you into the sale! I highly recommend stopping by if you are in the market for a new or used BMW, the facilities are top notch and the entire staff is great. Also, the general manager was very accommodating and swapped the wheels from my old car (that I couldn't let go) to the new one. They even had a very cool Alpina XB7 in the showroom that was worth the trip alone!

  Natan Cordeiro
2 years ago
Our experience was with James, although everyone we came in contact with was the same way! Not pushy, and very easy to work with, we ended up getting both cars from them! X1 and a 540 very pleased! Definitely recommend!

  Lisa Fleming
4 months ago
This is the third car I have purchased from them!! The moment you walk in you are greeted by Bella the most wonderful greeter always has a smile always can answer any question you need! Mike in sales literally found the car with the exact specifications I wanted within five minutes the price was fair easy experience pleasant! With the bottom line pricing there is no haggling no back-and-forth you know you re getting the best price and the best service on Cape Cod and beyond! I would go nowhere else to buy a car!

  Miguel Taveras
a month ago
Stellar service. I feel heard and respected. Always making sure all my needs are met. This is how all BMW dealerships should operate. Thank you!

  Stefan Paul
7 months ago
We had an outstanding experience at BMW of Cape Cod. The service and support from our sales representative, Tony Bruno, was exceptional. There were some complications in the process, not due to the dealership, and BMW was extremely proactive in helping us through the procedure. The car is great. We will definitely shop at BMW of Cape Cod again in the future. Thanks!

  David Rudin
3 weeks ago
Excellent car but it was a terrible experience from a customer service standpoint. Maybe I caught them on a bad day but the GM and salesman I interacted with were very confrontational over their own mistake. My family and I will not be back.

  Aleyna Y lmaz
7 months ago
I've bought two BMWs from them so far. Aside from loving both cars, the crew is absolutely amazing! I have worked with Rich and Umut on both cars. Both are knowledgeable, professional and friendly. Buying a car can be stressful but not here. Just being real all through the process! I highly recommend the BMW Cape Cod!There is a huge team working there and thank you to each and every one of them.It was a great pleasure working with you guys.

  Andrea B
9 months ago
Aside from loving my new car, the sales team are unbelievably nice; absolutely no pressure and I appreciated the Pure Price so buying my car was such a pleasant experience. This is my second car purchased with the help of Paul C. who I have recommended to friends, he and everyone I met here were extremely helpful. Lastly, I want to give a special shout-out to the young man who explained everything about the car to me, thank you you were awesome.

  Craig Bennett
6 months ago
Very helpful.Paul held the car I wanted for me and waited for me to arrive despite someone else wanting the car.Edit ^The car was garbage. 90 days later the engine blew conveniently after the 60day warranty and they refused to do anything for me 2016 x5 was doctored up just to sell. I had my family in the car when it blew on the highway not even a 1/2 a year of buying it. The financial advisor from BMW told me not to get the extended warranty because "it's not worth it" and now they tell me it will cost $20,000 to fix which is worth more than the car is now. These guys are crooks and swindlers