AUTHENTIC AUTO BODY & COLLISION

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  derrick A
4 days ago
Overall good service and the onsite rentals made the process extremely easy. My vehicle was part of a front end collision and not only did it come back looking pretty good, they also did some touch up on some scratches on my divers door as well. Now why the 3 stars instead of 5; the replaced panel doesn t really match correctly so there s a gap in the wheel well plastic, the front bumper doesn t fit 100% (I know it s not their fault bc of production but it s noticeable) the hood on each end sticks up about 3/16 and doesn t meet the seal, and when someone did the detailing (inside and out) the inside came out beautiful but on the outside there s a bunch of swirls in my clear coat that weren t there before probably from dry buffing. I know this because I do a whole detail on my vehicle as well; rinse, wash, clay bar, wax and ceramic coat all by hand and never encountered this issue. Mazdas do have a softer clear coat vs the competitors so if not known then it s easy to have an issue. Overall it s a good establishment, with great customer service. They keep you updated with what s going on and if there s any issues that they encounter. But for $14k from the insurance and 500$ out of pocket, the last thing I wanted to go do was get my clear coat corrected roughly 1,000 for my whole vehicle except the panel they did because their clear coat isn t the same so it was able to handle the buffing. Overall they re pretty good, the paint matches and the minor problems I had were fixed myself.

  Jinesh Bheda
a year ago
I have been getting my cars detailed at Authentic Auto Body. They pick up cars on time and return them spotless.Yesterday I scraped my car and called them for getting paint job done. Marc gave me appointment same day and buffed my paint within 15 minutes. They are courteous, polite and highly professional. Will recommend them too all my friends and family.

  Maggie McKeown
a year ago
I recently got my car back after being in an accident in September. Not only was my car repaired SUPER fast, but it was done so well that you cannot even tell that the accident happened. The entire staff at Authentic is wonderful and extremely communicative. Chrissy wrote to me with constant updates throughout the repair process and Steve was quick to respond to all of my emails! Cameron was so helpful with his appraisal and Matt got me into a rental car so quickly and for a great price! And thank you to Marc too! I m so happy with my experience and while I hope that I never have to go back for any auto body repairs, I know exactly where I ll go if I do! :)Services: Auto body & trim repair, Auto detailing

  Ann Cuddy
4 months ago
My car was damaged and subsequently repaired at Authentic Auto Body. It was there for only 16 days and came back looking like a brand new car. It was also given a fabulous detail upon completion. I cannot believe how fast it was completed and how quickly it was returned to me. Thank you Steve Proia and your entire team for the excellent service, you guys are truly the best!

  Taisha Gauthier
2 months ago
Authentic Auto Body & Collision is my family s top choice for honest, fair service. No hassle and worry free. The way that the owners run the place is a testament to their character. Check them out!

  Ian Maxwell
a year ago
Very happy with my decision to do business with Authentic Auto Body! I recently purchased my car and the previous owner wasn't too careful with the paint job. Marc gave me a quote on the spot for full paint correction and ceramic coating. I was expecting to have to shop around but the quote was very reasonable so they booked the work less than 2 weeks out. They took their time with getting the paint looking great before applying the coating. Water beads right off the car now and they even coated the windshield, making it so much easier to keep clean! In addition to the detailing work, the staff are incredibly knowledgeable about all things automotive. I'm planning to do all my service work with their shop, Jack's Automotive, down the road. Great service, great prices and great people!

  Tara
2 months ago
Authentic Auto Body & Collision is by far the best! If you re looking for quality service, look no further! It s clear that the owners are honest people with integrity. You won t regret choosing them at all.

  Devin Stavropoulos
a year ago
Very glad a friend recommended me authentic Autobody. Marc was super accommodating and helpful answering questions. They painted the front bumper on my Evo 8 and it turned out perfect. Told them no rush and to get it done whenever and the turnaround time was fantastic. Will certainly be going there in the future for anything paint related, and as someone who is very meticulous about paint work it s awesome having a place to go so close by.

  Dick MacLean
a month ago
I would like to THANK Steve, Gabrielle and the Authentic Team for the outstanding job in repairing my Mercedies, 2011, GLK350. The weekly updates were very helpful and appreciated. The workmanship to make the repairs was top notch, like brand new. Thanks again.

  David Dugan
5 years ago
Admittedly, this has been our 6th time working with Authentic Auto and we haven t had a bad experience yet! Everyone in our family has had work done here without a problem. They took care of the rust on our doors and made the car look brand new. Thanks Steve, Marc, and team for the wonderful experience!P.S. we love the coasters in the drink holders!We ll be back!

  Zachariah Jacob
5 months ago
The Best Auto body shop in Metrowest. I have used many Autobody shops in MA. Authentic auto body is by far the BEST. It is very easy to deal with them. They have auto rentals too. So it is easy to drop our vehicles and get a rental vehicle till our vehicle is fixed. They will deal with insurance company. All we have to do is drop our vehicle and go back when you get a text that our vehicle is ready. I will recommend this Auto shop to anyone who need service. Much better that big name auto body shops

  Kathryn Kanter Caruso
2 months ago
This place is amazing! Chrissy and the team responded to our questions in a timely, professional, manner. They repaired my car after an accident. It looks better than it did before. Highly highly recommend.

  Beverly Moore
2 months ago
Very pleased with the professional service and workmanship on my car repair. Took care of everything from car rental to working with our insurance company. Car looks like new highly recommend!

  Kelan
7 months ago
Outstanding service. As someone who is extremely hesitant to trust any place with my car, I have no doubts about the integrity, quality, care, and service provided here.I called Cam on recommendation from someone else I had spoken to about my situation. I informed Cam about concerns with potential damages to my car after getting some work done on it by another business.Cam told me to come by the very next day & he met me right when I got there. He took a look at everything & eased my mind about the severity of the damage to my car. He also provided a quick fix for a bad panel fitment I had.From my small interaction, they truly excel at customer service & their work. Cam was phenomenal. I could tell he truly cared about both cars & providing outstanding service.If I ever need a service that they provide again, I will absolutely be back. It s rare to find a business that truly cares about your car as much as you do.Service: Auto body & trim repair

  christine cossette
2 months ago
Our experience was outstanding. We were kept informed on the status of my vehicles repair.We highly recommend Authentic Auto body. We wouldn t go anywhere else! AA was phenomenal service from start to finish!

  Gretchen Hildebrandt
a year ago
I am not one for writing reviews as a whole, but my experiences with Authentic Auto Body have been so exceptionally positive that I want to acknowledge their work.The shop worked with my insurance seamlessly to expedite to process. Authentic took excellent care of "my baby". I appreciated that I was contacted on a weekly basis regarding progress on my repair.My Highlander looks better than ever. The detailing of the interior and all the swag (reusable bag, cup holder coasters and key chain) were unexpected bonuses.I have unfortunately had to have body work done in the past, but none of the shops I have worked with can compare with Authentic.Thank you so much!Service: Auto body & trim repair

  Nichole Dickinson
9 months ago
When you have an accident, after the initial thanks of no injuries, it is easy to quickly go to a place of worry about the hassle to have your vehicle repaired to perfection. I had THE BEST experience with Authentic Auto Body & Collision in March 2023 from my first call, to emails, drop-off, and then the finished product at pickup.1. Their work is PHENOMENAL. My vehicle looks like and performs like an accident never happened. AND the detailing done was OUT OF THIS WORLD AMAZING!2. Their staff is PROFESSIONAL AND RESPECTFUL. Courteous, kind, and "white-glove-like" service defines their people and their approach toward the customers. They deal with your insurance company and act in your best interest. The entire process was headache free which is worth so much!3. Their business is CLEAN, MODERN AND WELL-INVESTED. From the minute you walk into their office, you feel the owners and employees investment in delivering excellence. Feeling hungry or thirsty when you are there? They have you covered :)If you are looking to support a family-owned, small business who cares about their reputation, customers and their dreams of delivering their best to be the best - look no further and call on Authentic Auto Body & Collision for the care of your vehicle(s).Service: Auto body & trim repair

  Adrienne Ross
8 months ago
I had an issue with my gas cap where a small spring came out and it wouldn t open. Authentic Auto Body fixed it completely free of charge, all I had to do was pay for the part! It was a small job and not very time consuming but I still expected to pay, so it was a nice surprised and extremely generous. The staff were all very nice too and very easy to work with and pleasant to interact with. You can tell it s a company built on authenticity and generosity and not one trying to take your money unnecessarily. I would recommend them to anyone!

  Andy Dosdall
4 years ago
I've luckily not needed body work on a car until recently so I was a bit nervous going in. I met Mark and right off the bat he put me at ease, he really new his stuff and assured me that there would be no issues with the insurance company and they would take care of everything to do with them. Between Mark and Steve they kept me updated through the process right to the end, even offering to deliver the car when it was finished. Could not have been happier with the service and just as importantly, the finished product.Andy

  Nicole Spiller
4 years ago
Steve and everyone at Authentic Auto Body are extremely Authentic! They went above and beyond what needed to be repaired on my car after an accident, they even helped me say the right thing to my insurance and made the process so smooth. I received my car back looking better than it did when I first bought it. The entire inside of the car was even detailed as well. Excellent service! My father owns a business in the car industry as well and we bring all of our family cars here! Authentic Auto Body is the best I HIGHLY recommend using them you will not be disappointed!

  rams rich
a year ago
If your looking for a personal experience with trust in pricing, quality and time frame, then this is the only shop you'll need and they also do mechanical repairs now. I haven't taken my porsches to anyone else and don't thing I ever will. Steve and Cam are awesome people !!Services: Auto body & trim repair, Body & Trim, Auto detailingServices: Auto body & trim repair, Body & Trim, Auto detailing

  Vickie Uttaro
2 months ago
My car came out perfect!I highly recommend this body shop!

  John Walsh
9 months ago
I used Authentic a few years ago for some autobody work on my previous vehicle and they did a 5-star job it. Just recently my new car received its first parking lot door ding. It wasn't bad but needed to be rubbed out and I didn't have the knowledge or skills to do that myself. I stopped into Authentic Auto to have someone take a look at it and to my surprise that took care of it right away -- I mean immediately. Door ding gone, super friendly and competent service, very very happy.Service: Auto body & trim repair

  Noah LaPlante-Dube
10 months ago
I had some pretty extensive damage to my trunk and bumper, and they did the auto body work for it. The employees were all super helpful and friendly, and Chrissy provided consistent updates on my car. When a rental couldn t be dropped off at the business for me they even drove me to Enterprise so I could pickup my rental the same day still. The body work after everything was said and done looked perfect, paint match, parts, everything looked brand new. There was only one minor hiccup with hooking my backup camera back up, but their willingness and effort to fix any mistakes was fantastic. 10/10 would recommend for any of their services

  Samik Sengupta
10 months ago
Went there via the recommendation of my car mechanic, who I've been using for 20 years. Wonderful place. Cam was very helpful, understanding, and clearly explained the process. He also talked to my Insurance who were somehow confused and resolved the situation. We went a week before the date of delivery, and they walked us through what was done and what would be done further. No one wants to have their car repaired for body work, but if you have to, this place is absolutely worth it.

  Nicole Atkins
a year ago
Highly recommend Authentic Auto Body. The whole experience was a breeze for me. They took care of everything from insurance adjusting, providing a rental, and fixing my car beautifully. Customer service was exceptional, I even got frequent updates on the status of my car. I didn t have to worry about a thing and I knew my car was in good hands! BONUS my car came back looking the cleanest it s ever been!Service: Auto body & trim repair

  Christina Castagna
10 months ago
Best shop around; I wouldn't bring my car anywhere else! Had my car detailed a few times and it always looks AMAZING when it's done, and now I had my windows tinted and once again, Authentic was the best choice! Making the appointment was so easy and as always, I received the best customer service. Love the Authentic Auto Body team!

  home helpers
10 months ago
I recently had an exceptional experience at authentic auto body. From the moment I walked in, I was greeted by friendly and knowledgeable staff. Cameron Todd made me feel confident in choosing their services. He went above and beyond by coordinating with my insurance company.I highly recommend authentic auto body to anyone in need of auto body repairs. I'm extremely satisfied with their work, and I wouldn't hesitate to entrust them with my vehicle again in the future.

  matt herman
7 months ago
Authentic Autobody is absolutely outstanding. From the handling of insurance to arranging rental transportation and of course the autobody work itself. I have been there 3 times and wouldn't go anywhere else.Car comes out looking as good as brand new. I actually noticed a very tiny mark on the paint where the car logo was reinstalled after rear end collision damage was repaired and the shop manager Wemerson without hesitation offered to repaint the entire area and it was perfect! You can't say enough about that type of service and pride in your work. Would not trust my cars anywhere else.Service: Auto body & trim repair

  Alexis Sloane
6 years ago
Steve (the owner) and his team are absolutely amazing! I dropped my 2006 Jeep Grand Cherokee off to get two large rust spots (on the fender and back door) repaired, and I couldn't be happier with the results! My car looks brand new, and you couldn't even tell that the rust had ever been there to begin with. Steve made sure that I was in the loop, so I knew exactly when my car would be ready to be picked up. He was extremely understanding and made sure that I understood what he was going to do to get rid of the rust. I left the shop with a price estimate on how much the job was going to cost, which was great as many other places wouldn't even give me an estimate.My car looked flawless when I picked it up. The inside and outside were spotless, and I couldn't even believe how perfect it looked. I can't recommend this place enough for both small and large repairs.I posted a picture below of how perfect she looked when I picked her up!