Bob Cartelli's The Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sara Schley
3 months ago
Cartelli did a brilliant job on our Ford Fusion. Went in a disaster and came home sparkling new. We were stunned at beauty and craftsmanship. Took a while to get parts (not their fault supply chain issue but worth the wait. Highest recommendation. Thanks guys!

  Suzy Vegas
4 months ago
I love Cartelli's, both the Toyota dealership and the body shop! I bought my 2016 brand new Taco TRD off road from them, and then trusted them to disassemble, repair and paint my classic VW van which is super complicated. If they break a bracket or connector they might not be able to find another one. My van came out looking complete restored and many classic car guys commenting on theautobody and paint job. I returned the next summer for windshield issue and they made sure the van was a priority. Congrats guys on expanding to your big, new facility in Greenfield this spring and hope more people get to experience your greatness!

  Joe Hardie
5 years ago
They were very friendly here, took my insurance claim and even had a nice rental vehicle for free while they worked on the family car. However, the paint didn't hold up in areas and there are rust spots where they worked on the back of the vehicle. I thought about bringing and back and seeing what they said. I am not sure if they stand by and offer a guarantee on their work. The work was done 5 months ago.

  Yaz Rivera-Merced (Yaz)
4 years ago
I had some work done on my escape that was in a minor accident and my insurance paid for all the work done after paying my deductible to the body shop.They held my car for over a week and half for ordering the wrong headlight twice!My part was an aftermarket piece and I could not wait a third time for them to order the wrong part again, I could fix myself for cheaper.So, needless to say I ended up with two different headlights after paying my deductible and still having to do an hour's worth of work on my own ripping the bumper off and side panel to change a headlight!

  Dewayne Matthews
4 years ago
Great facility that is HONEST! I had a hit and run occur on the back bumper while at work in the parking lot. My insurance company suggested taking my truck over to the Cartelli's. They worked on my truck for about 2-3 weeks. About a month after I heard a rattling noise in the undercarriage that was never there before taking my vehicle to them. I called up the shop, explained the situation and they were VERY accommodating in asking me to come down to have a technician take a ride with me. The tech hopped in the vehicle and within 10 minutes was able to diagnose the issue. We drove back to the shop and in 10 minutes he corrected the issue...at no charge. I would recommend thos company to anyone who is in need of a competent, customer service-oriented and honest autobody.

  cheri chaney
8 years ago
Can't believe I'm the first to review these guys. Could not be happier with the service we received when I was unfortunately involved in an accident right after one of the many snow storms of last winter. Although there was very little mechanical damage, our highlander was trashed body wise. We were sure the vehicle would be totaled. Instead we had our vehicle returned to us in pristine condition. And they even detected the very small leak in the radiator, which was then replaced. Couldn't be happier with the service we received . Recommended to all. You wont be sorry. :)

  Vlad Agapoff
6 years ago
I came to Bob Cartelli to get an estimate on paint job . Because they could not take it in right away , I went to another local licensed body shop who did terrible job and I had to come back to Bob Cartelli.Because they had to do additional work, such as sanding down to bear metal. I agreed to that and they did a decent job with exception of few spots where pain ran.(I have pictures of that)I came back and spoke with Eddie , the estimator who agreed to repair that and they did the job to my satisfaction.About a year later I noticed that paint started to crack on hood and trunk.I called the body shop to ask what the warranty was.The person on the phone tried going back and forth with me and his boss to get an answer.I finally asked to speak with his boss directly .I believe his name was Bob. All I wanted to find out is what the warranty was, if any, and if there was none, I would make plans get it repaired on my own.Bob didn't even want to listen to me,.He was very rude and talking over me.He said they have a lifetime warranty on workmanship but because car had been previously painted by non professionals, the warranty is void .He said GOOD LUCK TO YOU BUDDY and hung up.I then called Toyota dealership that I believe owns the body shop. I was very frustrated, but the lady on the phone was very polite and courteous .I was promised a phone call from the General Manager. Will update on how it went...if I ever hear from them.I will excersize all my legal rights to make sure this does not happen to anyone else and will make arrangements to display the vehicle on Hope Street , near where the body shop is located.

  David Paquette
2 days ago
Impersonal and motivated by profit. Wouldn't recommend

  Danielle M
5 years ago
It took them five weeks to fix the liftgate on my SUV after a low speed car accident where I got rear ended. It took them so long that my insurance company would no longer cover a rental vehicle! Even after the five weeks, the thing was still stiff and squeaky for the remaining year I kept the vehicle, but I didn't have the time to wait another five weeks.

  Paige Livingston
11 months ago
The Body Shop was so helpful, and kept me updated the whole time my car was being worked on. Would absolutely go back in the future. Thank you!

  Don LeBreux
7 months ago
These folks were amazing. Did great work. Was very impressed. Definitely would recommend.

  Thomas Rooney
4 years ago
A few years back a man backed out of his space at big y and slammed into my acura! Their body shop brought it back to its former good looks! The process was easy!

  cassie maxwell
4 years ago
FANTASTIC JOB! They were timely and efficient replacing my rear bumper. I am so happy with the outcome and would highly recommend this facility!

  Jose isaac martinez
a year ago
Dont go there, they dont know what they gotta do, cero knowledge of body work, cero quality, they are late on your jobs, they dont paiy attention ordering parts, they shouldn't be on business, go there under your own risk

  Amber Sullivan
a year ago
We all had a good time fir drinks food and games cant beat that no complaints here

  Scott Murphy
3 years ago
The people that work there are very helpful,kind and friendly!they have everything there you need to better your body, in turn your attitude!can't go wrong!give them call!

  Christopher Bedaw
a year ago
Paint lines are not perfect but these guys were a pleasure to work with.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Matthew Fisher
2 years ago
So professional and perfection when done