Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ryan Foote
2 weeks ago
These guys were incredible! I had my first car accident and was a bit lost on how to get my car repaired and go through my insurance as I had never done it before. Ryan gave me clear direction on how to get the ball rolling and it was all smooth from there. They repaired my car quickly and gave it back as good as new. They set me up with a loaner vehicle while they fixed my car too. I absolutely recommend this business.
Gunner M
2 years ago
A tree company damaged my rear bumper and told me just send them the bill from a shop. I go to Preferred Auto Body informing them they have a blank check & also told them I wouldn t need the car for a few weeks as I d be gone for the military. Might as well have said, please take your time and fix everything .I spoke to the shop s owner who was very attentive to me by giving me a quote and getting me in the shop.However, after just one week when they said it was done and I could pick it up, I was kind of perplexed because 1) it takes time to paint a new bumper 2) exchange the parts 3) buff and match to the existing weathered paint of the fenders. However they seemed trust worthy, and so I picked it up.Halfway home (I live an hour away) when I stop to get gas, I notice 1) the replaced bumper had popped out from the fender 2) they didn t even replace one of the inner fender s plastics that was on the quote and paid for 3) the fender s clear coat wasn t buffed to match the rear bumper. I immediately turn around drop the car back off. I then called the owner the next day.The owner on the phone said, I had my employee fix it, and he must have missed the part. It s been a hell of a week .I m not sure about you, but if a shop is too busy that they re pushing out half fixed cars and not even checking them personally before someone picks it up, DON T ACCEPT MORE CARS TO FIX. Another shop would have gladly accepted a blank check and a stress free time frame to do this work.They get two stars because the shop ultimately fixed what needed to be fixed, but the fact that I almost drove away with a half fixed car because they rushed to get it done is astounding.I had to deal with all of this despite telling them I have a blank check and weeks before I need my vehicle back. It was still was rushed and half-fixed when I picked it up.
Michelle Theriault
8 months ago
I've been taking my cars & SUV's to Steve @ Preferred Autobody for YEARS now, and it ALWAYS looks like it just rolled out of the showroom floor sparkling interior and exterior EVERY time, thank you Steve & team!Service: Body & TrimService: Body & Trim
Jon Gray
a year ago
Preferred Auto Body is the BEST! I dropped my GMC off Monday with some front end damage, had it back Thursday and it looks like it just rolled out of the showroom. Price was reasonable and they were quick! I highly recommend this company for your auto body needs!Service: Body & TrimService: Body & Trim
frank dunton
a year ago
Just want to thank them for a fabulous repair job to my car. Everything was done to perfection, right down to the detail cleaning when finished. Can not say enough about their work.Service: Body & TrimService: Body & Trim
Daniel Hillinger
2 months ago
Good guys great work.Recommend these specialists
Emily Bean
6 years ago
FANTASTIC. That's about the best word you can use to describe Ryan, Ralph, and crew. They took care of my body work in no time and assisted me with a registered loaner while they worked their magic on my 2012 Subaru. They promptly eschewed the estimate, completed the work, and made a happy customer out of me, all while coming in quite a deal lower than other shops. Their work is pristine and should I ever need body work again, I will trek the 1 1/2 hours to get to them again. I'm sharing with all my contacts!
Ashley Lowe
4 years ago
I was able to drop my car off the day of an unexpected accident and had my car back within 2 days. Ralph and his team went above and beyond ensuring my car looked brand new. I cannot recommend this shop more.
Tony Walsh
4 years ago
Embarrassed to say I've needed these wonderful guys' services 3 times in the last 3 years - I can't say enough about the quality of the work, the fairness of the prices and the niceness of the people. It's a real no-brainer if you live on Cape Ann and need auto body work, just use them!
Andrew de Bernardo
3 years ago
We are a repair facility in Newburyport, MA. I take my own personal vehicles here, my work vehicles and reco my customers to them. They are out of this world. Ralph and Steve run a top shelf shop and always have the customer's best interest in mind.
Stephanie Tocantins
5 years ago
Having never had body work done I had no idea what to expect. These guys were so wonderfully friendly, fast and helpful. It was a pleasure doing business with them. I would recommend them to everyone!
Marcy Plante
2 years ago
BEST OF THE BEST!Great work done quickly and professionally! From start to finish my expereince was TOP NOTCH! There is nowhere else to go! Thanks for always taking care of my family!
Grace Ciolino
7 months ago
Could not be happier with my car! Looks newer than when I got it! Thank you!Service: Body & TrimService: Body & Trim
Christian Smith
2 years ago
Brought my vehicle to have dent repair and repainted 6 months later ended up with rust brought back Ralph gave me an attitude and told me not his problem after arguing said he would repair again but not to bring it back if it happens again and guess what it happened again thanks preferred Auto body not to mention other customers vehicles that have been painted that I know of, paint job very poor lots of drips and you can see shrinking of the paint which means will peelService: Painting
Paul Martin
5 years ago
Excellent service; excellent work, my car looked better than the day I bought it, upon completion of the work.
Ben Orlando
3 years ago
Quick turnover, and friendly service. My truck came back clean as could be inside and out. Didnt expect that.. Thanks!
Andrew Lentine
3 years ago
They do a great job and make your car look like its new
Bonney Herrington
a year ago
Only went for estimate but visit was quick informative & professional
Michael Lindberg
2 years ago
Outstanding quality and service. I recommend highly!Service: Body & TrimService: Body & Trim
Robert Lane
2 years ago
Excellent service complimented by great work.
Shelton Labitue
3 years ago
Great work