Desilets Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda
a month ago
Was here for the first time about September of last year to get an inspection. My car didn't pass due to a suspension issue, which the mechanic couldn't give me more information about at that time. I was confused about this as I would have thought they would know the issue if it failed. Regardless, I made an appointment with them to fix the suspension issue.The receptionist is amazing and really sweet, I was able to get an appointment within 2 weeks. They diagnosed the issue, then contacted me to ensure I understood and wanted to proceed with the fix. I really appreciated the straightforwardness. Ive had no issues with them trying to sell me on other stuff I didn't need. And The prices were all very reasonable.They even texted me as a follow up, maybe a few days or a week later, after the work was done to make sure everything was good and working still And I've also gotten a text reminder for oil changes!In my experience, I feel that Desilet's is a place you can trust to do good work and also help to be proactive in the maintenance of your vehicle. I will definitely be going back here for the rest of my auto needs!

  Amy Stewart
a month ago
I was traveling through mass from Maine to Florida and my coolant sensor went. I couldn t get the screw off for nothing. I had went to two other mechanic shops and no one wanted to help me. But Eric didn t even hesitate. Not only did he get the screw undone, but he did the whole job! This man was a God send and has no idea how much what he did truly meant. I will never forget him.

  Dwight Boutwell
5 months ago
I purchased a van on 10/21/23, with a new transmission. Driving it home the vehicle downshifted continuously. Returned it to Desilets on Monday 10/23/23. I called this morning and spoke with the manager because the owner wasn't in (?) and received more excuses about it being available mid week next week! These are the same excuses we have received for a month. This is a vehicle used for work and without it there is no chance to complete jobs. Yet Desilets doesn't really care to expedite the process! I am not sure how much repair work they do "in house" since they have supposedly sent this vehicle out to other vendors. They have not been customer friendly at all and I wouldn't recommend them to anyone! Very poor service, actually NO service!I was forced to give them a star but believe me, it isn't warranted.

  Fae Mercury
4 months ago
I'm posting this here and on the Phillipston one because they're both involved.We rented a uhaul on Thursday and they jerked me around for over an hour trying to get the truck I rented. The central MA uhaul dispatcher(?) didn't call me an hour before my pick up time like they're supposed to to tell me my truck hadn't been returned, so I drove all the way to Fitchburg (30 minutes out of my way) because he told me that I couldn't pick up the truck I wanted at the original location, so I get there assuming nothing was wrong, but oh look, no truck. The clerks here were pretty dismissive of how big of an issue with was for me and efficiently told me Thera nothing they can do but call the guy who had rented my truck and fine him. So after taking to the clerks at Desilets I had to wait 15 minutes when I was already on a tight schedule for the dispatcher to call me and tell me that they don't know where my truck was. Then the dispatcher tells me I have to rent a smaller truck because they just don't have any, and supposedly the ONLY one in the area is ANOTHER 30 minutes away. So all in all I was an hour late getting to my movers. So I had to pay for another hour, all because he didn't call me like they're supposed to and tell me my truck hadn't gotten dropped off.And to add insult to injury the truck they gave me was a death trap! The steering is way too lose which causes you to have to over correct constantly, when I would try to slow down the engin would Rev up to 4, and even unloaded it had trouble with hills, fully loaded I was going 25 mpg through most of the way through Mass. It'll be a cold day in hell before I rent from them again. I'm going with Penske from now on.

  Tehjia Kerr
2 months ago
The owner and I made a bet that if he can guess and pick out the right wine that I was trying to figure out that I would make a good review and here I am he knows his stuff y all go get what y all need!!!

  Lil_JC_187
11 months ago
Very professional and the work they do is great, A lot of shops lack communication but they kept me updated and made sure I was ok with the price and the work they needed to do they have my respect and earned every dollar of mine! I had a manifold leak, rear seals, brakes, calipers and a few other things done on a 2000 ford they did a great jobServices: General repairs & maintenance, Auto engine diagnostic

  Charles Tasca
a year ago
I ve known and used Eric for years, and have always trusted him to correctly diagnose my issues and make the proper repairs.Rest assured, you ll receive quality service at a reasonable price at Desilets Auto Repair.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Battery, Oil changeServices: Tires, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Battery, Oil change

  Karen Moffat
a year ago
I own a Smartcar and was having a difficult time finding a shop that was able to address the issues I had. Desilets did a fantastic job and I couldn't be more thrilled. From the front office to the mechanics who worked on her. Thank you!Services: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Brakes, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Brakes, Oil change

  Brad Rivard
10 months ago
Every time I m having any kind of trouble with either of my vehicles Desilets has been my go to. The girls who answer the phone are always a pleasure to talk to and the techs they have working for them do awesome work.Services: Tires, General repairs & maintenance, Brakes, Vehicle safety inspection, Oil changeServices: Tires, General repairs & maintenance, Brakes, Vehicle safety inspection, Oil change

  Michael Morock
10 months ago
Service was awesome Eric and his staff were informative explained everything.even checked the following business day to make sure I was happy with service .great jobService: Wheel alignmentService: Wheel alignment

  Jason Manasek
2 years ago
Verbal agreements don t mean much to this company. Was told that the vehicle we were to purchase from Eric this week was sold by the manager of the business. Maybe they treat local customers different, but if your from out of state, make sure to take precautions so you don t waste a drive.

  Mike Ricci
11 months ago
Desilets Auto Repair has worked on a few of my vehicles and I ve never had a complaint, always very prompt with their service!Service: ExhaustService: Exhaust

  Tessa Poirier
3 years ago
My whole family uses Eric Desilets, and we have for years. The quality of his work has always been top notch, and most importantly for me he is honest. Fair prices and friendly, can't beat it!Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Mike Douglas
2 years ago
Desilets Auto Repair always goes above and beyond to meet our needs and time constraints. Their customers come first and they hear and understand you when you explain a problem with your vehicle. GREAT TEAM!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Wheel alignment, Battery, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Wheel alignment, Battery, Oil change

  Forest Handford
4 years ago
Very friendly service. I had tried a dealership further down the road that Google said was the closest open state inspection station. The dealership told me to come back in two hours and maybe they'd have time. On my way home I saw Diselets sign and pulled in. They got my inspection done in what feels like record time. I'll definitely return for the next few years I live in Fitchburg.

  Brian L
3 years ago
I've been a Customer here for over 15 years. Eric has fixed more weird problems for me. His entire staff is top notch. I would never go anywhere else. They are very down to earth people. Thank God I found him!

  Brian Sanders
3 years ago
I've been doing business with Desilets Auto for the last 10 yrs . Fast service , Honest , and also has great prices too . Check him out , his name is Eric .Services: Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, A/C installation & repairServices: Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, A/C installation & repair

  John Daigle
9 months ago
Friendly and knowledgeable staff. Great experience with great results. Air bags and leveling kit.

  CAROL
4 years ago
Eric is the best the staff are great the mechanics are terrific they know their stuff friendly and fair prices good service I go there anytime I need anyting. You can trust Eric and his team to fix what your problem is with your car

  Jason Dwyer
2 years ago
Always fair and straightforward. Despite moving farther away I always drive out to Fitchburg to go to Eric's. Only downside is they're always so busy as they're the best shop in the area.

  Molly Hillman
a year ago
Desilets is great! They even picked up my car for me when I parked it at the wrong location. Great service, excellent communication.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  David Martzloff
6 years ago
Eric and his team are a rare find! They helped us to repair an engine and a transmissuon on an RV, and did it exactly as they said. Honest from the start, what they had to do, and how long it would take. To top it off, about $2000 LESS than we thought. These guys are rockstars.

  Luis Oquendo
a year ago
Never visit this place if you need to do the inspection sticker and if you have tint even more they fail me and don't even know my percent.... 0 RECOMMENDATION

  Jose Amado
11 months ago
Excellent service. I highly recommend Desilets for your auto repairsServices: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Brakes, Oil changeServices: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Karen Romano
3 years ago
I have used this garage many times. Honest and reasonably priced. Great staff that always takes care of their customers! I always recommend them to othersService: General repairs & maintenanceService: General repairs & maintenance

  Lunch Box
5 months ago
Great service and quick turn around

  harris karis
3 years ago
They go out of their way to service your needs.They are courteous, reliable, honest and knowledgeable technicians .They are very reasonable.The place to go to have your automobile serviced.

  Alex Dixon
a year ago
They fixed my car. Thank you. Don't curse. Stay professional.

  Johny X
3 years ago
Got my car working, owner did reach back to me to fix the issue. These are people that does care about their customers and love their job.

  Jennifer Maurice
5 years ago
Had my car inspected here, but they found one small problem, gave me my money back, and had me go get it done, then come back. I went back the next day and they passed it.