Oil Express

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Debbi Davies
3 months ago
Phyllis Pagliarulo is one of the most pleasant and helpful customer service agents I have encountered. My husband and I are so happy when she s the one that answers our call. Thank you Phyllis for all your help over the years!

  Bonnie Stanley
2 months ago
Darlene was very Helpful and made me feel that my concerns were legitimate. She handled every question very professional. Thank u Darlene!!

  Susan Sugrue
6 months ago
Darlene Dahlquist was very pleasant to speak to this morning regarding establishing a buying contract for the upcoming year. Darlene was informative and researched our account and identified how we should best go forward with Oil Express for the winter of 23/24. We thank Darlene for her professionalism and commitment to customer service, you are lucky to have someone like her

  Kevin Murphy
6 months ago
I've been a customer of Oil Express for a long time, and one of the most positive experiences at Oil Express is their customer service department. I spoke with Crystal today to schedule some maintenance, and when we were through, I had maintenance scheduled, a new delivery plan which saved me money, updated my account with all current info and payment methods and generally took care of all my home heating needs for the next year. She is one of the many great reps I've had the pleasure of speaking with in all my years as their customer.Thanks Crystal - Well done!

  Michael Ross
3 months ago
Phyllis did everything right. She was kind, knowledgeable, efficient, and immediately addressed the matter at hand. Her work is exemplary and a standard by which others should be judged. There are others on the Oil Express end of the line who do the same, but today's experience was with Phyllis. We two have spoken a few times over the years as I recollect and it is always a pleasure.

  Mary Beth Maloney
5 months ago
Darlene was so kind and helpful. She helped me set up my automatic payment with patience you don't find everyday.

  Kevin Sweeney
5 months ago
Darlene Dahlquist was my representative for Oil Express. She was very courteous and informative when explaining my options for heating oil service. Thanks Darlene!

  Robin Burns
a year ago
Darlene D. in Customer Service was just great. Patient, helpful, and informed. My experience with Oil Express has been excellent thus far, and Darlene is no exception. To be honest, I was not expecting someone in Customer Service to be as pleasant as she was!I'm very glad I made the switch to Oil Express last year. Thanks, Darlene, for your assistance and for making the new year contract process so straightforward.

  Meghan Fitzgerald
10 months ago
I ve been customer with Oil Express for almost 8 years and I would highly recommend your services to friends and family! I called today to renew my contract and Darlene was fantastic! She was efficient and wonderful, clearly walking me through my updated contract!

  Bob Baker
a year ago
I had 2 wonderful experience with Oil Express today. First my delivery person Bill was very friendly and helpful with both my delivery as well as when I began asking him his thoughts on what the winter was going to be like for the Home Heating oil industry and pricing of the oil. After a bit of discussion he suggested I contact my customer service person directly to see what the current pricing and purchase options available to me were.So I called and had the opportunity to speak wit Crystal about the options I had for acquiring my oil for this winter heating season. Crystal not only discussed and worked through the cost benefits/savings of the capped price and pre-purchase options but was able to look back at my past years use to determine how much I might be expecting to use this season. Once I decided on my option she was able to put together the contract and email it to me for online document signature and finalize the entire program during the call. Now I don't even have to think about my oil again until next May; she also scheduled my Burner service for next June at the same time.Great experience from both service and Delivery. Bill has been my delivery guy for some time and my pup is happy to great him each time she hears him arrive too.Thank you Crystal and Bill.

  Joanne Tiedmann
11 months ago
Darlene was very helpful in navigating me through renewing my contract, and she then reminded me to set up my annual service appointment. Excellent customer service.

  Mary Logan
a year ago
Oil Express is a courteous and professional company to work with. My call was taken by Darlene D. I was trying to figure out an oil plan and she patiently explained all of the options (more than once!). We have been customers for many years but this is the first year that I am handling the account. I am confident that I made the correct choice because of Darlene s clear and concise help. She was wonderful to work with and I have only good things to say about her and about Oil Express.Thanks!Mary Logan

  Stephanie Laporte
2 months ago
Excellent customer service! Darlene was super helpful, answered all my questions and explained everything. She was friendly and courteous-highly recommend.

  Marshall Swartz
a year ago
For many years I have used Oil Express, back from when Jim was the main contact at Point Oil, and I continue to. They may not have the lowest price but it is reasonable. They have provided me with reliable and timely service even off hours. Their response to urgent refill needs or equipment emergencies has always met or exceeded my expectations.I particularly appreciate that my calls are answered by a local person who knows my account. Similarly, I often have the same service or delivery driver, who is on time, professional and friendly. They and the others of Oil Express represent their company well.

  Seth Adam
a year ago
We re with Oil Express for a few decades now. Service is always helpful and positive on the phone. Delivery on time and they always work with you when questions or issues arise. We re quite happy with them. Today I spoke with Phyllis and she was very kind and helpful.

  art casey
9 months ago
Darlene was AMAZING. Customer care from her was stellar. She went over and above to accommodate and resolve challenges to pricing, budget, and service that we all are facing at this time. She came up with a solution that worked perfectly. We have been with this company for over 13 years and continue to be pleased with them and especially how they treat their customers. Thank you Darlene.

  Jackie Williams
a year ago
Thank you so much for great customer service .we list our furnace early in the morning and called you.The person we talked on the phone was wonderful! Our tech gave us a window between 4 pm and 8 pm. He arrived at 4:30 and had our heat back on by 5pm.He was such a good guy.personable.explained everything in detail..he was even great to our dogs! This young man was exceptional! Thank you! We didn't catch his name ,so if you could tell him we said thank you! He is joining the Navy reserves and being a Navy woman way back when ,I was impressed with his goals in life.5 stars to all of you!

  Katherine Snow
a year ago
Darlene was delightful to work with. She helped me set up a payment plan for my Dad long distance. She was polite, responsive, and very helpful.

  Jack Garbitt
a year ago
Always helpful and take the time to work with me. Darlene Dahlquit who works there is always a pleasure to speak with and so helpful! My family has been using Point Oil for generations and they have always been there for us in the winter.

  Frank Malefatto
a year ago
Darlene Dahlquist helped me thru my Price Plan renewal & explained every aspect patiently & perfectly. I would have been lost without her.Thanks, Darlene & thanks Alliance Express for having such knowledgeable, high-quality employees.

  Diane Sanford
7 months ago
Very helpful and polite. I got a budget and a burner check up. Very satisfied with both. Darlene Dahlquist went above and beyond and figured out my new payments, She was very informative for every question I asked for the second year in a row

  Margaret Rich
a year ago
We have been Oil Express customers for many years. We appreciated the help Darlene provided today in setting up our budget account for the next year. She was patient and explained the terms and options very well.

  Drew Scarano0
a year ago
Always great service. Had no heat last night around 9pm called emergency line had a call back within 15 minutes, decided to have technician come by early morning. 7:30 am had a technician arrive by 8:30 I have heat and hot water. Overall great service and the whole team there is always helpful.

  Ed
6 months ago
Great customer service. Darlene is always pleasant and easy to deal with.

  austin barboza
a year ago
Phyllis was awesome. She was super patient and helpful throughout our exchanges. I hope everytime I call I get to speak with her. Thanks again !

  gretchen keister
9 months ago
WE had a leak in our expansion tank. They sent out a technician that day and fixed the problem. They also texted us periodically during the day updating us on his arrival. The tech was acknowledgeable, friendly and efficient

  Bev Fischer
2 years ago
Darlene was great to work with. She was knowledgeable and very personable. She took care of our request to control oil pricing and also scheduled our boiler maintenance which she noticed was coming due. She is an asset to Oil Express's Customer Service Team.Ken and Bev Fischer

  pamela bouyounes
2 years ago
I just signed my cap and payment plan for 2021 with Darlene and it could not have been smoother. I have spoken with Darlene several times in the past, she is pleasant, professional and patient explaining the best needs for my home. I have been with Oil Express for thirty years and their employees do an exceptional job and the company have been great!

  Peter Dibble
2 years ago
Darlene Dalhquist gave me the best information. She highly advised that I sign on to the price cap for future oil deliveries. She throughly explained the positive nature of the program and I thanked her profusely. She is an asset to your company. It would be in your best interest to keep her on board.Thank you again Darlene for "showing me the ropes".

  Patrick Gallagher
5 months ago
Luna was awesome! Very professional and empathetic toward our needs