Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary Carriere
2 weeks ago
I was towed here after getting a flat, so they had no notice/there was no appointment. After a panicked time in the break down lane of the highway I was so relieved that they were not only open, but had a tire available. Also I got there at around 6, and despite them being short staffed, and it nearing their closing time, they accommodated me. Jade was friendly, kind, and considerate. she answered all of my questions and hooked me up to get my tire fixed asap. Juan was efficient and performed great service (esp considering he was the only technician on) I was out of there in 30 minutes, maybe less.They were definitely both lifesavers today. If I could given them a paid day off myself I would, they deserve it.

  Desiree Steimer
a month ago
Recently I visited the Firestone right around closing time with air leaking from my tire. I was worried they would turn me away since they were closed, but instead they welcomed me in and all worked together to fix my problem. The team quickly found the hole in my tire and patched it so I could drive home safely. I am so grateful to everyone at this branch in Fall River who helped me. They are very professional and knowledgeable, but also very kind and compassionate people. Highly recommend them!!

  bryan owen
a week ago
Stay away from this place. Got a wheel bearing and tie rod replaced. They never screwed my tie rod in causing my alignment not to hold. This caused my tire to wear so bad it blew out and broke my ball joint.Called to ask them what they could do for me and they said my mechanic was a liar and they would not honor their work. Spent $800 for their "services" to turn around and pay $600 more to fix their mistake.

  Ryan Beaulieu
2 months ago
From 1 auto professional to professional to another. They helped when they didn't need too. They were very busy on a Sunday and my valve stem started leaking and I wouldn't have made it to my shop. They replaced it and extremely fast for how busy they were. Couldn't have asked for a better experience.

  Lawrence Greene
a month ago
I have had an amazing experience. The worker, Joe, was great. He got my car in there quick and out fast to fix a mistake that Ocean Honda in Brockton made. I will keep my business here for while.

  helder andrade
a month ago
Had them charge me over 3000$ for work said they put a new battery 2 months later my car wouldn t start went to jump battery and noticed that it was an old battery still had coke cola residue on it from the last time I cleaned, brought it back to Firestone they admitted they might of forgot to change the battery, when I went to pick up my car a day later. My car started having new electrical problems and I had a small exhaust leak that they somehow managed to make larger, stay away from these scammers

  Kimberly Levesque
4 months ago
I had a great experience at this location. They fit me in on short notice to diagnose some issues with a recent purchase. The staff was great with helping to arrange my vehicle being transported back to the dealership for repairs. I would bring my car back to them for future repairs.

  George James
a month ago
I had a complete front brake job done as well as a 12 month wheel alignment recheck. It took longer than I expected but the outcome is what I expected from Firestone. I am satisfied with the work done.

  Jordan Levesque
6 months ago
I recently had an outstanding experience at Firestone, and I couldn't be happier with the service I received from James and Jade. From start to finish, they went above and beyond to ensure my vehicle was in top-notch condition.Upon arriving at Firestone, I was greeted by James with a warm and friendly welcome. He took the time to listen to my concerns and thoroughly explained the services my car needed. His expertise and professionalism instilled confidence in me right away.Jade wrote up my work order promptly. She displayed incredible skill and attention to detail. I was impressed by her dedication to providing top-quality service. The repairs were performed efficiently and effectively, ensuring that my car was running smoothly and safely.Throughout the entire process, both James and Jade kept me informed, providing updates on the progress and any additional recommendations. Their transparency and commitment to customer satisfaction were truly exceptional.Not only did Firestone deliver exceptional mechanical service, but the atmosphere at the shop was also welcoming and comfortable. The waiting area was clean and well-maintained, making my experience even more enjoyable.I highly recommend Firestone, especially with service providers like James and Jade. Their expertise, professionalism, and commitment to customer satisfaction make them a valuable asset to the company. I will certainly be returning for all my future automotive needs. Thank you, Firestone, James, and Jade, for exceeding my expectations!

  Tyler Andrade
2 months ago
Jade provides the utmost customer service. Each time I bring one of my vehicles there she goes above and beyond exhibiting leadership and professionalism. I used to bring my vehicles to the dealership but it s much more convenient to bring it to Firestone Fall River.

  Philip Bousquet
4 months ago
First and foremost, My work vehicle is how I make a living and is pretty much brand new. My employer has a fleet service contract for our service. This locations is under new management so I thought I'd give them another chance after past issues I've had at that location. Well long story short. I had a 3pm oil change(air up tires )appointment and arrived on time. They didnt finish til well after 5pm,no new sticker on windshield,no air in the front tires like I requested when I gave them the keys. FF to the next morning the oil pressure light comes on 10 minutes after turning it on.. I check the oil. There is none on the dipstick and vehicle smoking and reading low oil pressure. My work van is new and that was the 2nd oil change ever. They also charged the fleet acct for a tire rotation they never did. Bc they didn't even put the air in my front tires like I asked upon arrival so I highly doubt they did the rotation if they didnt even put air in the tires. Tires had the same air pressure as when I arrived for the record and still do. Once they do what they were supposed to do yesterday I'm out. I understand the being understaffed difficulties. The ethical thing to do is turn people away or give them the option instead of making them wait for hours just to mess up the work performed bc your rushing,overworked or tired. I wont ever be back and will make sure everyone knows how they operate. Shady in a word. Flat out thievery charging for services never rendered and subpar work to boot. Never mind the long wait times when you have an appointment. I mean really what's the point of making an appointment if I'm going to wait close to 3 hours for a oil change. Update: Joe the manager stated that due to a failure of a gasket (he showed me a new gasket that was torn) on the brand new oil filter it lost all the oil in the engine in less than 24 hours. I left there approximately 530 pm yesterday and returned at 730am today with the issue. they also finally put a sticker on it. I was born at night but not last night. They definitely didnt put oil in it from the gate imo . They also failed to do their due diligence all around or else they would've found that before I did. Not to mention the sketchy practice of charging for services never rendered. I won't ever go back. Both managers Joe and jade were understanding,professional and genuine.

  Dillon Kilduff
5 years ago
Got my oil changed here 4 days ago. While driving last night my engine started smoking. I look down and see my oil light pop on and moments later I hear a hissing as my thermostat jumps up to max. I pull off the interstate to find I have no oil in my car. This caused so much heat that my radiator blew. This morning it was towed to firestone and they tell me the oil is fine. Though I have video and photo proof that there was none. Then I get told my radiator hose blew out. Though it is obvious it was cut with a knife. Never will go back again and I will be suing for damages.

  Anne Kotch
6 months ago
Chris was so helpful. My car became disabled while I was driving a blind friend to a meeting. I was 70 miles from home. They fixed my car. Price was reasonable and had it ready sooner than they quoted.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Gina Amabello
3 months ago
Fantastic group of guys! They are fast and efficient and the recommendations they made have my car running better than it has in years! Highly recommend!

  Peter Mitchell
a week ago
4 days total my vehicle was under their care. 2 of the 5 items promised were fixed. No integrity.

  Tommy Sousa
4 months ago
Place is a complete joke, they got so-called mechanics that can't even do an oil change. Strip my drain plug now I'm leaking oil. Don't ever do business with this place unless you want them screwing up your car.

  Italiangirl27
5 months ago
Great place to get tires & oil change. The prices are very reasonable, I always find.the service here to be Fantastic. My vehicle is always done at the alloted timeframe when I drop off my vehicle.

  Ricky Jordan
8 months ago
I went in to get a fuel line replaced for my Subaru Outback. The part was $114, and somehow labor was $1500. Ethically, that doesn t add up as when I went by and they weren t working on my car for 10 hours straight as they charged me for. I was scammed for the max amount of labor hours. The job was done, so that s why I gave them at least 2 stars but when I arrived and wanted to discuss the pay, they brushed me off and now I am paying 3x the price of what this repair should ve been. Lesson learned. I do not trust Firestone and I will make sure to never recommend this place.Service: Brake service & repair

  Samantha Silva
2 weeks ago
The staff was so amazing! They were informative and helpful! Will be recommending here to everyone!

  Tiago Sousa
6 months ago
I put on new tires and the next day I had the tire without air and the counterweight all loose

  DeAnne Jardin
3 weeks ago
Always do a great job, front staff pleasant and helpful. Have never had any issues

  Alyssa Medeiros
7 months ago
Excellent place, excellent service. Joe is a great manager and did whatever he could to help me! Very knowledgeable. I would give 10 starts if I could. They guys in the back were great also. Great customer service! Thank you Firestone.

  Sage
a year ago
I had an appointment at one and left at 6:30 pm for a wheel balance but I Definitely like this spot! Henry has a good grip on this location. My only complaint would be the cleanliness of the signs in the shop areas and the floors, they're needing a bit of long awaited attention - Feel much safer going with these guy's versus anyone of these local yahooos- Fairly priced too. Trust your gutService: Wheel alignment

  Jim P
2 months ago
Horrible service. 2hour wait for and oil change With an appointment. Nothing like the in my old home town

  Aging Millennial Mainer
9 months ago
Thoroughly diagnosed my braking system and replaced pads and rotors for less than my budget.Earned a fifth star by prompt attention to the removal of Christian Nationalist propaganda another customer left in the waiting area!Skilled technically and good professional face to face skills. Will return for future needs!

  Craig Ferrara
a year ago
Great experience with this location. I felt they were completely fair and honest. They had me in and out of there in little over an hour. I'll definitely go back for future tire service. Special shout out to the new manager at this location. He's doing a great job.Service: TiresService: Tires

  Shay Anne
a year ago
This is the WORST place to go for any car service. They will tell you 20-30 minutes and 3 hours later they will just be starting to work on your car. Once you finally get your car back, you notice they forgot to reattach the splash guard or didn't tighten the bolts after a tire rotation causing MORE damage to your car. But that means another 2 hours of waiting for them to fix their mistakes. Do NOT go to this location for repairs. Also what is the point of the online appointment system if you're going to have 3 hour wait times??Services: Wheel alignment, Brake service & repair, Oil change

  Melanie Mombach
a year ago
They definitely help when im in a pinch or need an oil change quick and close by for myself. But can be pricey compared to other places. Also dont forget to look up recalls and warranties. When my engine blew it was going to be $800. But i called my dealer to double check and got a new one free from the safety recall

  Heidi Angelini
7 months ago
Joe was great! Very professional and friendly. Offered many options for the best tires for my car. Would definitely recommend this Firestone!!Service: TiresService: Tires

  John Pereira
11 months ago
I was very impressed that they took me last minute knowing I was in a jam. The young dude there that was a manager I was very pleased with. He was very polite, and respectful. Not surprised tho because he was a veteran. Thanks again