AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathleen H
2 months ago
I don t know if he s a manager or what, but Zack was super kind, thoughtful, and really helpful when I stopped in this morning, needing a rear wiper for my 2012 Subaru Impreza. I regret that they only had one price-point to choose from, which was more than I had to spend, but after he offered to come out and attach it for me, I found the whole experience not only brightened my cold, rainy day, it warmed my heart to believe that there s Customer Service like that still around. Thanks Zack! I ll be back.

  Mary Carriere
6 months ago
Unfortunately I didn t get the names of the people who assisted me this morning (one was new and only started a month ago, one s been there for about two years) , but they both did great and everyone involved including the manager was super helpful, and friendly. The most important thing for me was that they were genuine, and not weren t your typical mechanics who generally lack social skills or patience, just good people who were happy to help and answer all of my questions

  Tanya Cluff
2 months ago
Allen was great to talk to and Eric helped me with everything I needed for a headlight. Great team thank you! I will be back

  Remain Anonymous
2 days ago
Always on point, knowledgeable staff, very informative, in and out badda bing badda bang badda BOOM!!

  Iris Ortiz
a month ago
Excellent customer service. Especially from the worker with all the tattoos. Very attentive to the customers needs.

  Jordan Silvia
6 months ago
This place is amazing, Ethan swapped out my battery in less than 30 minutes, super cheap on the price as well. Couldn't recommend enough!

  Frank Perez
3 weeks ago
Abs sensor for. 05explore. Is 135and. AutoZone In Taunton can order for 75. Something wrong hea

  Bethany Camara
a year ago
Tyler at store 5078 helped me out so much with changing a light bulb - it was in a tricky angle and he was amazing and spent over 45 minutes making sure I got The headlight fixed to avoid a ticket! It s greatly appreciated talk about going aboveAnd beyond for customers

  Christine Holden
a year ago
Tyler was amazing. He helped me out with diagnosing an engine light and showing me they had the parts. Love the people helping people attitude he had. 10/10 I would definitely see Tyler again if I need any thing else for my car. His customer service skills made me a customer for life.

  Ruthie Comeau
a year ago
Tyler was a great help. My Change Engine Oil light came on. I was afraid I was low on oil. He came outside and checked the level for me and said it was good. Thank you Tyler!!

  Lisa-Marie Nathan
a year ago
To start off, I haven t had the greatest experiences at auto zone and usually dread going. My mom and I entered the auto zone on north Main Street looking for a headlight bulb. Tyler C. was such a help, he looked up the car for us , told which light would match the other head light and directed us to the aisle. He even offered to install the light for us which was amazing because we had no idea had to do it! He was very knowledgeable about what we needed and we will definitely be back to this location. Thank you Tyler !!!

  C Walsh
a year ago
I got the parts needed, but one guy is rude, condescending, and insulting to women. I shouldn't have my intelligence or knowledge of my particular vehicle openly and sarcastically questioned. This is not the first time I've had this experience at this location. Once my husband had to jump in when I was being treated poorly and the clerk listened to him, even though I had told the clerk the same exact information before. This guy's misogynist attitude from 1960 needs to go!

  Valerie Edwards
4 years ago
Stopped to have a check engine light scan... waited less than 10 mins, both guys working were super polite and helpful. Tried to give the guy that did the scan a tip and he refused even after giving me great advice on the scan results and a printout to take with me. Will definitely be back for any other auto needs!

  Ken R
6 years ago
They Hired me for a assistant store manager. They couldn't even pay me enough to be a store manager, for that company. Definitely not worth the BS. They treat their employees like s***. Didn't even train me one full day. Told me don't worry about the daily operations of the store. Just count the money at the end of the day. Mad shady! Giving me safe codes, alarm codes.They upscale there parts 50% higher than the actual value. Order from the computer. Addicts copping nods in bathrooms, and employees walking out the back with parts. Corporate you got to love it! Rhode Island Ave runs like a well-oiled machine. figure that one out? Just order from the computer when you can. Use them for when your in a pinch. They all upscale that parts by 50%.

  Dave King
2 months ago
Always have what was needed just price to high next time I'll order online somewhere cheaper and just wait for the part to come in

  Amanda Santos
2 years ago
There s an old man there who was so cranky he didn t want to help anyone. The machine that they use to test batteries doesn t work and I was sent to a different location I was told they also don t change batteries there. I ended up going to the AutoZone on 355 Rhode Island Ave and the manger Chris was super helpful and helped test and install a new battery for me. I will never go back to the AutoZone at this location but I will return to the AutoZone on Rhode Island Ave.

  Evan Kidd
3 years ago
By far the worst customer service at the store on N. Main Street in Fall River. The entire staff that was on today was completely rude and not helpful at all. One of the team members was standing right at the door smoke a cigarette so when I went to enter the store, I had to walk through her smoke while she exhaled at me. Then while I'm in the store trying to find a ball mount for a hitch, I was not offered any assistance. All I could hear was foul language from the team across the store. While checking out, there was no hello, or I can help you over here, I had to guess on which register to go to because they were to busy talking amongst themselves ignoring me, then one of the guys put his hand up and that was it, no communication other than my price. When my merchandise rang up $10 more than what was listed, he said we haven't gotten over there to correct the prices when my product was an exact match to what was listed on the shelf. I said no thanks and I'll put it back. His comment was "ok" and that was it.

  Phil Hansen
4 years ago
I love the team at Auto Zone I currently work here and I wouldn't work anywhere else best employees and manager

  Beverly Kut
a year ago
Thank you Zack for the Awesome customer service. So refreshing to have help from someone who was knowledgeable on the products and eager to help!

  kevsants87
3 years ago
I went in there for a new bulb for my headlights. I m not a car guy so I asked Tyler if he could install them for me. He was quick and a very nice guy. Thank you very much Tyler for your help.

  EDWARD GALEGO
6 years ago
I have been in the industry for well over 20 years and I have received such excellent customer service at many other AutoZone locations especially Somerset, New Bedford ( Mt. Pleasant location) as well as Fall River ( Rhode Island Avenue location). But unfortunately the service that I have been provided on multiple occasions at this location on North Main Street in Fall River is completely distasteful and unacceptable. The service is horrible. The lack of customer service is an understatement. Calls go unanswered many times and when they are answered you are placed on hold for an extensive amount of time. Garrett you are the district manager for the area and I hope you read this and address this store because as you are well aware last thing I will do is post a negative review and I always give credit where credit is due. But after continuous and repeatedly horrible customer service by part of management ( Cory specifically) as well as Redshirt Associates this matter needs to be put out there in order to stop the continued lack of professionalism and negative customer experiences. It is a 180-degree difference when I walk into this store versus the treatment and professionalism I receive from Harry Dougie and Linda at the other stores indicated above. This store lacks the professionalism that they display and they should try to follow the same procedures in order to provide the correct customer service which they lack

  Kaysin Enorai
3 years ago
While waiting in line, 2 female employees, neither wearing masks properly, sat around, one helping a customer who's child was also unmasked while the other read a magazine in a corner and ignored incoming phone calls. 2 more employees walked in, 1 also improperly masked and I decided the health and welfare of my family was more important and left tje corona breeding grounds. These people should be arrested for willfully putting others at risk.

  Jessica W
2 years ago
I love this place! The staff is always friendly and professional! They put my windshield wipers on for me which was greatly appreciated!

  Kay Marie
2 years ago
great staff! they have helped me at least 3 times in the past few months! friendly knowledgeable caring and professional!

  Mr.Steven Carvalho
3 years ago
AutoZone is AutoZone all you're going to find is car accessories and every AutoZone you go to everything is priced waytoo high I can get the same amount of oil I need for my car at a different location or online for 15 to $20 cheaper even a battery I can go to interstate battery in Dartmouth Massachusetts and get a battery that is going to last longer and is cheaper

  Tonisha Bates
2 years ago
This establishment was extremely unprofessional on my visit to this location. When I arrived at the location both employees were on the phone. Once I asked for assistance both employees giggled and said no that were not able to assist me in what I needed. These are the reasons behind the low rating.

  Jason Oliveira
3 months ago
Always extremely helpful

  M S
2 years ago
Just your average neighborhood Autozone. The car accessories prices gave me pause, they seem oddly overpriced. Guy who rung me up seemed unsure how to use the POS terminal.

  cristy belisle
2 years ago
went there with issues with my suv and everyone there were so helpful ... they with which part to get and were I could possibly bring it to get fixed for a fair price

  sebe1015
4 years ago
They probably have what you need to get your cur running again for cheap. Maybe you need some sort of fluid, oil, paint,what ha you. Like all the auto parts stores in Fall River, staff is a drawback. Most seam like they really dont want to be there.