Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Madeline McCarthy
a month ago
Neils Auto was great! I was side swiped and very upset about this, but I got my car back quickly and it looks brand new. Very easy to work with.
Jessica Walsh
6 years ago
If I could give Neal's a zero I would. I got in an accident in December 2017, and my husband took my car to Neal's as it is very convenient to my house. They told my husband they would get in touch with us in January. After many calls that ending with "I will talk with Eric and call you back" I was frustrated and told the woman that I would take my car somewhere else. She finally was able to schedule my car for March 12th. Understanding we had many power outages/ storms I tried to call to confirm the week before but, no one answered the phone. I went into the office on the 12th and no one was there except a dog that kept barking. I have called and left two voicemail with no return call. My insurance company has also called and left a voicemail with no call back. But, the CHECK WAS CASHED and no work has been done. The worst customer service I have experienced with a local business.
NO
4 years ago
Go anywhere else. For real. When your car comes out of the body shop after getting rear ended but has a fresh new dent in the passenger door that wasn t there when you dropped it off at the shop, you re gonna have a bad time. The dent was square...clearly my car was backed into while on their lot by a truck with a trailer hitch. After waiting a month for a rear end repair to be finished, after hearing excuse after excuse as to why it was taking so long, then seeing that...I knew for sure they were scumbags. Then the owner tried to convince me it was there all along. Thankfully insurance companies take photos and I had proof it was not, so they had to fix it. Ever since then there is an awful sound from that door when traveling at higher speeds and sounds like the window is down when it s not. This guy is a hack and he has a real bad attitude. I honestly can t believe he s still in business.
Kristen MCcullough
5 years ago
On January 19th 2018 my daughters car was towed to Neals Collision in Dracut, MA.�After a car accident - Neals told us he will get to it us in 2 weeks. 2 weeks go by we call , and for weeks continuing we were being told all different lies. Week One we re waiting for the car to get on the lift The next week, we re still waiting then it turned into another car is in front of you then we re wait on parts and the paint is coming in tomorrow and we found something wrong we need one more week Mind you the 7500.00 check was cashed on 1/25/2018.� When we would confront them about what we were told the week before they would deny it. Eric the Owner Refused to return any of our calls. Finally week 9 , March 18, 2018 my daughter goes by Neals with her father and SURPRISE they found the car under snow NEVER EVER touched so. They NEVER looked at it. Eric (the owner) even admitted to not looking it or ordering any parts to his receptionist, and that he never even worked on a 2017 corolla.� Because Eric had seen my daughter and her father on his phone from security cameras ,� he now puts the car into the garage remember we are talking 9 weeks later, then it all starts again he tells us it ll be done in two weeks waiting on parts blah blah,� They "neals" are now claiming the car could be totaled after almost 12 weeks and again he cashed another check for 2700.00 . and also he said Ins co put stop work order ..another lie we contacted ins co and they did not -� we are almost on week 12 no car, all we got was lies, and negligence from the owner Eric and his receptionist ... He has over 10,000 in the insurance money and we have a car in pieces , after all this time the Insurance co stepped in and Car is now totaled , And ��3 months of car and insurance payments were made when eric just sat on the car doing nothing..and spending over 10,000 in insurance money- �I feel He should pay my daughter back restitution for the car and ins payments for the 3 months total of 1200.00 , Because of his NEGLIGENCE and lies and deceit as a business operator.This business needs to be exposed
Ellen Crawford
3 years ago
Do not take a check or a promise from this guy. He has been bouncing checks for years and years. He can't buy from most local dealers, due to his rubber check policy. If you leave your car there, it will be a long time before you get it back, and it may be in worse shape then when you left it. Total deadbeat.
Kevin Willett
6 years ago
Eric has assisted many of my clients with their auto body repairs. Eric guides his clients through the repair process and deals with the insurance company to make sure they receive the repairs necessary. I highly recommend him to my clients.
Ann Kerr
2 years ago
Him and Jimmy Cole the auto detailer sold a truck to my son that never should have been sold. They have continued to string him along and even though the truck is not able to be registered he refuses to give him his money back. Not trustworthy
Nick Green
6 years ago
Its been years I have meant to write this review. They cut corners and did not removal all the panels on the vehicle to do a paint job, as a result you could see the spray of the primer on the inside of the car. Very unprofessional work, it was so poor another shop actual noted how bad it was done. Probably better off going to a different shop. Sorry.
Kenny Lamarche
3 years ago
Neal's is by far the best auto collision Center in and around my area with awesome personalization and professionalism to get your vehicle back to factory condition, ty for all your hard work.
Lupine Designs
5 years ago
NO!!!! DON'T GO HERE!! Eric Fanning, the owner, has been reported to the Attorney General, Insurance Companies, Police, & Selectmen! There is an investigation going on for insurance fraud!!!
James Cole
6 years ago
Great service and they cleaned my car after all the work is done , it looked brand new.reconditioned inside and out.Excellent job.
Michael Goyette
4 years ago
Great place to bring your vehicle.
michael pelletier
3 years ago
Great work great Service see ERIC