Village European

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vikram Kanda
5 months ago
This shop used to be called "The Benz Den" - i found it on an old MB forum as I was searching for someone to help me tackle some hard projects on my 1972 280SE. Dave is very knowledgable with these old cars and helped me modernize the ignition system and bring a lot of lost power back to the old beast, plus update a very very broken brake system with hard to find parts. Highly recommend them for your vintage or newer European cars.

  Danielle Marcus
4 months ago
Jake and the team at Village European saved me! My car became dangerously unsafe to drive almost instantly. Despite being very busy and my emergency unscheduled they took care of it. Jake very quickly found the issue with the car (which other repair shops had recently missed) and took detailed photos and spent time explaining everything to me. When I showed up to collect the car they had saved the damaged parts so I could view if interested. They went above and beyond and were clearly experts with this make and model. I can drive it now with the utmost confidence and know that in future my car will be in great hands. The repair shop is also so well appointed and comfortable to wait if necessary. I can't thank them enough and I won't ever go anywhere else. You get what you pay for and this team is worth it!

  Evan Derosby
3 months ago
After a recent storm damaged the exhaust pipe on my Audi I found myself at Village European through AAA recommendation.I had to get the car towed and showed up at the shop without prior notice. Upon showing up Jake and Dave came out immediately and without hesitation inspected the damage and stopped the tow truck driver from removing my car so that they could protect my exhaust from further damage.They got my car in for a look same day despite every spot in the lot being full.All the work they did was communicated to me efficiently , well documented and felt professional. They repaired my vehicle within 48 hours and serviced it as well.I appreciate their diligence and communication. I will be back.

  ABM 1!
4 months ago
I can't praise this place enough! After some disappointing experiences with other local mechanics, I contacted Village European and spoke with Jake. Despite their being fully booked, Jake told me to bring in my car. I wasn't sure if my sensors were broken or I needed new tires, because I kept getting "check tire" messages Jake checked them on the spot and within a couple of hours, he found and repaired a leak.As others have mentioned, their labor costs are a bit higher, but you get what you pay for and this service is the best. I also believe you can't put a price on the peace of mind knowing the job was done right. I will be using them in the future for any necessary work.Update 11/22. I once again found myself at Village European on the day before the Thanksgiving holiday. The mechanic on duty stopped what he was doing to inspect my tires. Unbelievably kind staff and topflight customer service.

  Basil Chigas
4 months ago
They put a secondary market part in my Audi after telling me that they only used OEM parts. The part they used failed and it cost me $1000 to fix it at the Audi dealership. Now I wonder what other parts they replaced will fail.

  Jeffrey Lambert
5 years ago
In October I purchased a used vehicle from Wayne over at Village European. The entire process was up-front, friendly, and professional. My wife and I were very satisfied with the vehicle in the following months, when an unfortunate turn of events occurred just three months after our purchase when a manufacturer's defect reared its ugly head.Unexpectedly, the transmission on our newly-purchased vehicle broke, rendering the car inoperable. After obtaining multiple quotes from local auto body mechanics, my wife and I were looking at a $4000 expense just to get the car running again. Not expecting Wayne at Village European to do anything considering it was a used vehicle purchase with no warranty, I called just to share my frustration.To my surprise, Wayne stood by his sale and immediately offered to pick up the vehicle where I had left it with their tow truck, at no cost, and bring it back to their shop to provide an estimate. Wayne called within a few days to let me know that indeed, the transmission would need to be replaced or undergo heavy repair. The difference was Wayne told me "he wanted us to be satisfied with our car" and that he would do all the work for free!We received our car just a few weeks later, with a new transmission installed. Since that time our car has run without issue, and we are just in awe of the customer service we received from Village European. I didn't think anyone would go to this length to satisfy their customers, but they did, and I would recommend this business to anyone looking for honest treatment in sales and service.

  M T
8 years ago
Dave and Chip are wonderful professionals who really care about you and your car. They know Audi's and BMW's inside out and are committed to doing the best job possible. They also take extra time to make sure you understand what is needed and why.I recently had to have my car towed because of a check engine light and, what we thought to be a low oil pressure light. Both Dave and Chip spent hours going over the car trying to diagnose the problem and talking to my husband and myself. It turned out to be nothing serious and I was charged the Diagnostic fee only. I have since taken it back for service and couldn't be happier. They charge a fair price for great work.As an Audi owner for many years I have found that many mechanics really don't know how to work on my car or misdiagnose issues. This will not happen with Village European. I would not hesitate to recommend them.

  Beth Osborne
6 years ago
I like Village European better than the dealer because they are always under any dealer quote for work, and do it right the first time. If I have any technical questions about my car repair, they are more than happy to explain in detail or even bring me under the lift to show me. I like them better than other local independent shops because the facility is clean and classy Dave and the techs are well trained and have been there a long time. They ve got the friendly neighborhood vibe but with state of the art expertise. I seriously don t know why anyone would want to go to a dealer and be a number. My 530i is always coming here. I don t have time or money to waste going anywhere else.

  Laura Lynch
4 years ago
Working with Village European is why I am going to be able to own a classic car one day. They have been with me from the beginning with my car for a presale review. I will work with them to the end of the days of my car (... that will be never!). Their service solutions are clear and explained. I am given options for the work. Action is confirmed with me before the work starts. Nothing is ever missed. I am the car owner who wants everything just right. They pursue even the seemingly most minor issue that I bring in. One sound had us driving slowly around the neighborhood with a mechanic basically in the trunk we fixed it.

  Shantoll Olaniyi
a year ago
Rick was a life saver on Friday. I stopped there because the air machine at the Mobil wasn t working. He not only filled up my one flat tire he filled up all off the others and really help me out free of charge. The customer service at this place is amazing. The experience was one I ll always remember thank you Rick I know your work is impeccable just by the way you treated me. God bless

  Karen Martakos
7 years ago
Buying a used car through Village European was a great experience. They helped me find my dream car, and dealt with the private seller for me to assure that I was getting a good deal on a good car.Dave is a very knowledgeable, detailed, experienced mechanic. Before he buys any car, he does a detailed inspection of all parts, inside and out, so you know you're getting a car with no issues. If there are any minor mechanical or body issues, they will be professionally repaired before you receive the car.Village European took care of all of the paperwork for me - title transfer, warranty transfer, registration, state inspection, carfax check, etc. I didn't have to do any running around. I identified the car I wanted, met with them once to sign all of the paperwork, then came back a week later to pick it up and drive away. My new (used) car is beautiful, and my buying experience was incredibly easy.

  Campbell Yaw
4 years ago
So yesterday was a delightful but bittersweet experience as I turned in my third Audi A6 AllRoad ... this one a 2005 with 235,000 miles. It was a terribly sad parting for me because I LOVE this particular model and am not comfortable paying 74K for the new replacement.The only reason I have been able to have the joy of driving these cars ... which are admittedly a bit expensive and require very specialized service people with a LOT of patience to keep them reliably on the road ... is because the truly AMAZING team at Village European have the in depth knowledge, experience, patience and kindness to dedicate themselves to caring for folks like us who love their cars! And for more than sixteen years ... they have been doing just this ... taking the BEST care of my cars and me for the most reasonable price possible!So a zillion thanks to Dave and Rick and the whole team at Village European who have 'moved mountains' to keep all four of my old Audi's on the road for as long as conceivably possible!You guys (and gal!) are the BEST!!! And I could not recommend your business more highly if it were my own!!!

  Laura lt
6 years ago
I've never felt more compelled to say good things about a business! The whole experience was wonderful. I'm a bright gal, but am prone to ask tons of dumb questions when it comes to cars. I'm thankful that they took the time to answer my questions thoughtfully, and the truly dumb ones with a grain of salt (i.e. will my car blow up?)Some good humans make up the team there: Kathy was so incredibly lovely and helpful when I called (essentially in crisis mode) yesterday afternoon. She was helpful, genuine, and understanding. She booked an appointment for me to bring my car in this afternoon - and said to ask for Jake when I arrived. Jake was great, and I'm sure I held up his evening since I arrived late on a Friday night - but he was so very patient and accommodating.And then there's Dave: the car whisperer. What I appreciate most about Dave is that he really took the time to educate me on what was going on with the car. He's been doing this for a while, and is clear as his knowledge on the subject of cars (Mercedes) is profound.I'm incredibly grateful to know this place exists, and even more so that it's close to my home.Thank you so much!!

  Adam Mickey
7 years ago
They did a really awesome job fixing my car. It was a fair price for work done very quickly. I have started going to them for a lot of preventative maintenence and service and in the long run it seems to be really paying off. Their service desk work Jake was super helpful and made sure I understood what was happening with my car. He definitely cares about the customer and wants to make sure I am happy and comfortable with what is being done. Car service is never cheap and always stressful when it's a major repair, but it's really nice being able to know you can trust the place and people you bring it too. I highly recommend this shop.

  Jason Gregory
6 years ago
I highly recommend Village European, for sales or service.I have purchased two vehicles from them and been completely satisfied with all aspects of the transactions . One had small issue a few months after we took delivery and it was taken care of promptly and at no expense to me, the other vehicle has had no issues at all. I also bring them back to VE for regular maintenance and repairs and I couldn't be happier! Dave and his crew do excellent work and from my experience have done more during there service procedures than the OEM dealer did, all for roughly the same cost. These guys appreciate my business and I'm happy to have found them, and support a local family business oversome giant dealer that takes my money and couldn't care less.

  Katy Abel
6 years ago
Was on my way to work when I noticed white/smokey exhaust coming out of my Subaru and a burning smell. Pulled over and was lucky enough to find Village European. The owner and mechanic were extremely helpful and friendly, gave me advice on where to get a tow, and next steps. Didn't charge me a dime! Really helpful, friendly people. Highly recommend!

  Jesse St. Laurent
8 years ago
I was referred to Village European by a friend who takes his BMW to the track and has all his service done here. I have been bringing my M3 here since I got it 5 years ago and the service has always been outstanding. They describe exactly what needs to be done and the work it top notch. They have done work on my tires, brakes, suspension, cooling fan, and even the variable timing system on the engine,I brought my car here after a local dealer stripped the oil drain plug in the aluminum oil pan and wanted over $2000 to fix it. Chip was able to repair the oil pan and save me a ton of money. When the cooling fan failed, my car overheated across the street from a local BMW dealer and I paid to have it brought to Village European on a ramp truck to be sure the work was done right.

  P C
5 years ago
Saw a 2000 Mercedes Benz CLK 320 convertible for a great price. The dealership is about 1 hour away from my home. Cathy & Dave stayed late on Saturday. After everything was handled to purchase the vehicle they delivered the vehicle to my area. I had to return for one question again Dave and Cathy stayed late checking whether there was an issue walked me through every area of the vehicle.Great dealership, great owners!!!If I could give more than 5 stars I certainly would.

  Sean Flynn
6 years ago
Rick, the service manager was friendly to work with. Took my bmw 335xi in to have the transfer case fluid replaced and have the control unit reprogrammed for the new fluid. While looking over the car they let me know about a malfunctioning flex joint and another piece. I had them replace it, which was more expensive than i thought it would be, but still cheaper than the dealer. I would take my car back based on the experience I had. Only downfall is they only have a couple loaner cars and no shuttle, which is common with smaller facilities.

  Deanna Hudson
6 years ago
Working with Wayne and Curtis (owners) has been a pleasure! They were up front, honest and very fair with pricing.I ran into a hiccup with my bank and they guided me through the whole thing. They went the extra mile to get things done quickly and efficiently.I love my new car - highly recommend going here!

  Rhonda Muchiutti
4 years ago
We recently purchased a vehicle through Village European Sales for our daughter. Wayne was extremely helpful through the process giving us suggestions after listening to our interests and needs. He came up with several vehicle options for us and provided specific recommendations and things to look for that we hadn t even considered. That helped us make the right choice-and more importantly, our daughter loves the vehicle. We were able to get an "almost new vehicle" for a significantly reduced price through an auction and the detail/repairs done to the vehicle were amazing. There isn't one thing there that doesn't look brand new. The whole process felt smooth, timely, and our daughter has a car that will last her many years.

  Teresa Gallagher
8 years ago
I recently pulled into Village European when I got a flat tire on my Toyota while driving in rush hour on Route 2. I was in a jam because I've let my AAA membership lapse and can't change a tire. The service manager, Jake fixed it for me with no problem & no charge! I can't say thank you enough to him for helping me. I had never been there before but I could tell they are knowledgeable and caring, especially after hearing the customer before me picking up his car. He seemed pleased with the explanation of the work done. I would definitely recommend Village European!

  Eric Law
7 years ago
I used to work for Dave (owner of Village European as well as the Benz Den in Belmont) many years ago, and am now a customer.Dave is a good guy, incredibly technically competent, hires good competent people, and does good diagnostic and repair work.Yes your bill at Village European might be a little higher than at some other shops, but the work will be done right the first time, and with quality parts, not Chinese junk. Your bill might also be lower than other shops because at VE they'll diagnose the problem correctly, and not just keep replacing parts until the problem goes away.I recommend them 100%.

  Russ Piggott
9 years ago
I recently sold my vehicle through Village European. Ray McGowan and his staff were extremely helpful in getting my vehicle detailed, marketed and sold at a price I was pleased with. They promptly delivered the check and paperwork to me, which was really helpful based on my busy schedule.I'm planning to use them when the time comes to purchase my next vehicle, since they will go out and find what I am looking for and strive to get the best price with no high-pressure sales pitch.

  David Wiener
6 years ago
Village European is great. A funny story. I had a small bird stuck in the grill of my BMW. The bird was alive. I brought my car to the shop and Dave and his team took it in right away. They were able to remove the bird and he flew away unharmed. And they did not charge for the work. I highly recommend Village European.

  Steven Brousseau
8 years ago
After almost two years, I finally found the car which fulfills a lifelong passion. A red 1989 560sl was sitting in the showroom just waiting for me. Perfect! Previously a one owner local car with low miles with an outstanding service history from Village European, it was delivered to me in near pristine condition. Ray McGowen and Village European owner Dave Clark really know how to put it all together for the customer. Ray is the quintessential sales manager who takes the time to understand the passion one has for a particular model. No detail too small when it comes to customer satisfaction. Dave Clark, in addition being the owner and head mechanic, made sure the car was as mechanically close to perfect on the day I took delivery. Ray took care of any cosmetic details and was great to work with right from the outset beginning with my first phone call and visit to Village European. And of course Jake took care of the service details in the background.I not only have the car of my dreams, but also new friends who will always be there for the continued service of my 560sl and for my future purchase considerations. Thanks Guys!

  Paul Sinno
2 years ago
Had some car damage on the road, the plastic undercarriage of my car was scraping along the road. They quickly took a look and had it fixed in no time. Was back on the road within the hour. Extremely professional, would recommend to anyone!Service: General repairs & maintenanceService: General repairs & maintenance

  RCR
a year ago
Great service! I had a tow hitch installed on an Abarth and they did a great job. Very knowledgeable and they also had some very well selected used European cars for sale.Service: General repairs & maintenanceService: General repairs & maintenance

  Marianne Kane
2 years ago
We were driving on the highway and a plastic piece was hanging over our front tire and causing an awful screeching sound when we were driving. Village European took care of us immediately and saved us when we were on our way to my son s baseball game In Worcester. They are super friendly and I d recommend anyone to use their services.Service: Wheel alignment

  Munish Sheth
9 years ago
Great experience here. Customer service is excellent. Very quick turn around time.On the COLDEST day of winter so far, the car decides to have a flat tire. Awesome. After unsuccessfully trying to put the spare on (as my road side assistance asked me to wait 2 hours), I gave up went to Village European and they helped me replace my tire and did not charge me for the service.Highly recommended !!!