Mercedes-Benz of Springfield

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Constantine Anthony
3 months ago
This is possibly the best Mercedes dealership of all time! The staff was extremely helpful, friendly, and real! No cheesy salespeople, no sales pitch, and a very low pressure, easy-going environment! Ty Mann was the easiest, most knowledgeable, and low-pressure salesperson I have ever dealt with. Customer service was incredible! I flew all the way from Washington DC to deal with this Dealership. My hats off to management!

  Chris Martins
2 weeks ago
I recently had the pleasure of working with Devon at Mercedes Springfield to set up my Mercedes Me Connect app, and I must say, the experience was outstanding. Devon's expertise and professionalism made the process smooth and effortless. Not only did he patiently guide me through the setup, but he also took the time to ensure I understood all the features and functionalities of the app. His attention to detail and dedication to customer satisfaction truly exceeded my expectations. Thanks to Devon, I now feel confident and empowered to make the most out of my Mercedes Me Connect experience. I highly recommend Devon to anyone seeking exceptional service at Mercedes Springfield.

  Deborah Krevalin
2 days ago
I had an amazing experience at Mercedes Benz of Springfield.MJ was super to work with. He was knowledgeable, patient and had great energy. The rest of the team was helpful and kind as well. No hovering, no over-selling-- just attentive and appropriate.Shout out to Joe (sales team) who spent extra time giving me a tutorial of my new car! Highly recommend!

  Lisa Merrigan
3 weeks ago
Great experience. We had been to 2 other dealerships and were getting frustrated with the entire process. We reached out to Mathew at Mercedes-Benz of Springfield and everything was different. Mathew was so genuine and helpful and a joy to work with. He actually made the experience fun and enjoyable. When arriving at the dealership the car we liked was sitting out front ready for us. Within 90 minutes, we had test drove and even financed it and owned this amazing car. Anthony in financing was great too. Financing was easy and the rate was competitive. Even the waiting area was great with snacks and mini MB- chocolates. When we picked the car up, there was a huge red bow on the car. Very nice touch. Can't say enough about Mathew and Anthony and this dealership. They changed the horrible experience we were having at other places into an amazing experience!

  Megan Donovan
a month ago
Terrific experience at Mercedes of Springfield! Shay was awesome to work with and she made the entire process easy and enjoyable. In fact, I have never experienced such an easy process when buying a car. Shay was knowledgeable and worked hard to meet my needs as a customer. I can t recommend her enough! Everyone I talked with was professional and very easy going, which made the entire experience wonderful! 5 stars for this dealership-it is a pleasure to buy a car from Mercedes of Springfield!

  Troy Monroe
a month ago
Recently replaced a vehicle totaled with a late model C300. Both Ty and Matt understood my needs and were very helpful! First class service and great communication from these guys from beginning to end. I traveled across state lines to get this kind of service and am glad I did! There were no gimmicks or games, these guys delivered what they promised and I am a happy customer. I will be purchasing my next new MB from them for sure and from this dealership! I also appreciate Steve in Finance department who was very clear in his communication about everything I was signing. There was not a question asked that he couldn t answer. Looking forward to traveling across state lines for service from this dealership!

  Kris Stivali
a month ago
This was the easiest purchase from start to finish. Dave my sales associate made sure everything was taken care of and arranged for me to pick up my car at the NY DMV. I was an out of state customer and this also was a huge help. If you want a dealership that is customer centric this is the place to go. No smoke and mirrors , no ridiculous haggling just a straight forward process. I would highly recommend this dealership and sales associate. They truly care about the customer.

  Terhi Roach
2 weeks ago
Mercedes Benz of Springfield provides exemplary customer service. I was so indecisive on whether I wanted to continue with an SUV or venture back to a sedan. Dave was extremely knowledgeable, responsive and patient! Did I say patient - absolutely! We love our decision and look forward to making new travel plans by car!

  Shashank Dixit
9 months ago
Had a great experience with service appointment (2 times as of June 2023) for the GLC 300. Great facility, well spoken staff with humble gesture that addressed my clarifications with patience. The service engineering team sends the video of your vehicle during the inspection to keep you informed about the state of the car.There are enough seating space for you to work while you wait for your vehicle to get serviced.Thank you so much to the team and specially Tom O Connor for answering my questions and providing an excellent service./!!!

  Higgs Boson
3 months ago
Had the best car shopping experience at Mercedes Benz of Springfield. Colton made the buying process easy and drama free. I would recommend this dealership to my family and friends.

  Anthony stellato
2 weeks ago
Safety is not a priority. Refused to give a loaner with Mercedes subframe safety recall issue. Didn t care I had to drive with small children in the car. In response to your response. How can you say keep making a loaner available when it never was?You never offered one lol. You guys never took care of me and my family. You guys knew about the issue since August of 2022 knowing how dangerous it was to drive.

  Daniel Melbourne
9 months ago
From the moment I entered the busy showroom, I was treated like I was the only person there. Throughout the purchase of my Mercedes-Benz, I was treated with friendliness, expertise, and professionalism. I could not have been happier! My first service visit was somewhat unexpected. I was driving my daughter to lunch, and got a low tire pressure warning. The car is equipped with run-flat tires, so The handling felt no different. I called the dealership, and they were able to take the car in immediately. They had the proper tire in stock, and we were back on the road in under 90 minutes .. in a freshly washed car, no less! Both experiences, in purchasing and in the Service department, were no less than top notch! Now that . is how we do That. .. Bravo!!

  Joseph
a week ago
We purchased a 2022 Mercedes C-300 and more recently a 2023 Mercedes CLS-450 at Mercedes-Benz of Springfield. We were helped by John Potter for both cars, the second time at our request. We found the cars to be great and the salesmanship to be professional, low-pressure, and knowledgeable. Follow-up questions about the cars' settings and capabilities were graciously received.

  Winston Sun
2 weeks ago
Few weeks have passed since the incident, mainly because I don't wish to give this dealership another chance to frustrate and threaten me.The ordeal began after purchasing a used car and visiting the dealership for an inspection and to fix the reflective light as agreed on. However, upon receiving the car after the service, I noticed a long vertical scratch at the place where they replaced the reflective light that were not there before. I am certain that the scratch were caused during their service because I had thoroughly checked the back bumper before handing over the car.When I pointed this out, the dealership responded by offering a repaint and a loaner car, seemingly as a "courtesy." But the loaner car I received was shockingly dirty, with a greasy and dusty interior. I brought this to the attention of the service staff, an older woman with blonde hair, who initially lied and claimed that their detailing team was not available that day. Additionally, the service representative told me, "This is the only loaner, and you got it for free, so you either take it or not."Frustrated, I insisted that they clean the loaner car. It was only after I demanded to speak to the manager that they agreed to have the loaner detailed. However, my interaction with the sales manager K was just as disappointing. He stared at me and reiterated that the loaner was not a rental car and that it being dirty was acceptable due to it being a "courtesy." He even had the audacity to say, "Let me tell you something, when you need something, you ask nicely." He went further by threatening, "What are you gonna do if we don t repaint your car now? I don t care what we agreed upon before. Do you wanna call the cops, huh?" How dare you? It was only after my frustration reached its peak that he conceded that it was unacceptable for the loaner car to be dirty, and he said that he will fire the service lady. Hypocritical.It's outrageous that a dealership would address a customer like this and attempt to teach them a lesson, especially when the customer has genuine concerns and was upset by their lies and bad service. Their lack of professionalism and empathy throughout the whole experience is truly disheartening. They never once offered an apology.Their commitment to customer service drastically deteriorates after making a sale. This post-sales experience has left me utterly dissatisfied and dismayed. And a piece of advice to the sales manager: stand in your customers perspectives when they are upset, think about why they are upset, and never ever think that you have power over your customers.Update: the owner contacted me on this incident and offered an oil change and the service is good this time.

  Sam Golden
6 months ago
I highly recommend Mercedes-Benz of Springfield. Colton (salesperson) took the time to listen to my needs and concerns, and to answer all of my questions. He was knowledgeable, friendly, patient, and trustworthy, showing me lots of vehicles and demonstrating how the different technologies in them work. He found the perfect SUV for me! The pricing was highly competitive and I never felt pressured or rushed to make a decision. Khalil (sales manager) was accessible and honest, showing integrity in immediately addressing and rectifying an issue that arose after I purchased my vehicle. Both Colton and Khalil were incredibly helpful and responsive, going above and beyond to make sure I was a happy and satisfied customer. This may have been the first vehicle I purchased from Mercedes-Benz of Springfield but it won't be my last!

  G K Henrique
3 months ago
Everyone at Mercedes of Springfield was amazing. Khal took great care of me from the start, found the perfect vehicle for me and stayed in close communication during the whole process. Steve in financing was easy going and took the stress out of the least fun part of the day, and David answered (and continues to answer) all my questions about the vehicle and it s many inner workings. I am one very happy customer.

  W
a year ago
Awesome, clean facility that I believe is family-run. I highly recommend this business to everyone.Made an inquiry online about a 2019 E300. Sales consultant Ty Mann sent me an email an hour later and scheduled me for a test drive that weekend. Loved the car, decided to make the purchase that day. Ty took me through the process, explained everything thoroughly as this was my first time. Not too long later I signed the papers with finance director Anthony Bailey, who was also extremely helpful. I felt welcomed throughout the whole experience and received great service. There was no hassle at all, nor did I ever feel pressured to buy anything extra. Went back a week later to pick up the car. Throughout the purchase and even after, Ty was responsive to my questions over text.Thank you to Ty and Anthony - they made my first car purchase much easier than I anticipated.

  Lindsay LaFond-Benson
7 months ago
Amazing experience here at Mercedes Benz of Springfield. They worked with us efficiently to get our trade in done and new car purchased. Their prices beat every other dealership we tried shopping with. So very impressed. Special shout-out to MJ & Khalil who we worked with directly :)

  Sierra Jones
3 months ago
The best Mercedes Benz dealership that I have ever been to hands down. My family and I had the pleasure of working with Ty (salesman) who was absolutely amazing! He works with any situation to get you in a vehicle perfect for you. Ty is such a great salesman with an amazing demeanor. We ended up purchasing two Mercedes Benz cars that day! Highly suggest you get there ASAP...tell Ty I sent you ;-)

  Kate Keating
a week ago
Amazing experience from start to finish, Jonathan Potter from the team was a pleasure to deal. We would highly recommend the dealership for excellent service on quality cars! We hope to be back.

  Jayne Fournier
a month ago
I love my GLA 250!! Shay was amazing from beginning to end!! It was a pleasant experience and Shay went above and beyond to make sure I was comfortable and happy with my purchase. I didn t feel pressured or talked down to which has happened to me in the past.I highly recommend her!!! Keep up the good work Shay it was a pleasure to meet you!!

  Tiffany Mont
a year ago
Excellent Service! My first experience with mbspringfield was personal indeed. After weeks of searching on line and in person for a CPO Vehicle, I came across mbspringfield.After my first phone conversation with Matthew, I knew this was it. The following morning, with great anticipation, I took the 1 hour and 30 minute ride. Upon entering MBspringfield, I was greeted with a warm welcome and escorted to the clean and cozy waiting area (thank you Shay). while sipping some delicious coffee, Matthew approached me and escorted me to his desk. He was professional, engaging and hands on in helping me to navigate through this emotional car buying process to the very end. He was genuinely concern and intent on finding the vehicle most suitable for me. Two day's later I drove off into the Sunset in my CPO 2019GLC300. The team work of Matthew, Steve (Finance) and Sam (Manager) was OUTSTANDING! Be good to yourself and ask for Matthew.

  Laurie Lauture
4 months ago
Outstanding Experience with Jack, the Mercedes BenzI recently had the pleasure of purchasing a Mercedes Benz from Jack, and I must say, it was an outstanding experience from start to finish. Jack's expertise, professionalism, and dedication to customer satisfaction truly exceeded my expectations.From the moment I stepped into the dealership, Jack greeted me with a warm smile and made me feel welcomed. His knowledge of Mercedes Benz vehicles was impressive, and he patiently listened to my preferences and requirements. Jack expertly guided me through the different models and features, helping me find the perfect car that suited my needs.What impressed me the most about Jack was his genuine passion for the Mercedes Benz brand. He shared valuable insights about the craftsmanship, performance, and innovative technology integrated into each vehicle. It was clear that he truly believed in the quality and excellence of the brand, which instilled confidence in my decision.Throughout the negotiation process, Jack displayed exceptional professionalism and transparency. He worked diligently to get me the best possible deal while ensuring that I understood all the terms and conditions. Jack's attention to detail and commitment to customer satisfaction made me feel valued and appreciated as a customer.Even after the purchase, Jack continued to provide excellent support. He followed up with me to ensure that I was completely satisfied with my new Mercedes Benz, addressing any concerns or questions I had. His dedication to ensuring my ongoing happiness with the vehicle went above and beyond what I expected.In conclusion, I highly recommend Jack as a Mercedes Benz car salesman. His extensive knowledge, professionalism, and commitment to customer satisfaction make him stand out from the rest. If you're in the market for a Mercedes Benz and want an outstanding buying experience, look no further than Jack.Thank you, Jack, for your exceptional service!

  Peggy Lech
2 months ago
I ve been a customer of Mercedes Benz of Springfield for many years and they never disappoint. My newest C300 that I purchased this week is perfect. The help and guidance that I received from Dave Kenny (the sales representative) was outstanding. I would highly recommend Dave and Mercedes Benz of Springfield for anyone in the market for a new car!!

  John O'Leary
a month ago
5 star experience! Our sales rep was MJ and there was zero pressure the entire experience. We actually completely enjoyed the process the whole way though. We started with just messaging, then my wife went to go test drive, and then we messaged more and went back to both drive it. They also had no worries that they'd get the interest rate that we could have obtained from our local credit union, but when we go there the rate was even BETTER! Highly recommend purchasing a vehicle from them. Ask for MJ!

  Linda Collette
5 months ago
Mercedes-Benz of Springfield (MA) is wonderful to work with. I worked with salesman Jonathan Potter and he is excellent. Jonathan took the time to understand what I was looking for, asked the right questions to really assist me in finding the perfect M-B for me. He worked to find the car I wanted with every option I requested. Jonathan was in contact with me to inform me of all of the details - from finding the car, to insuring the car, etc. No detail was left out. Jonathan went above and beyond for me, and I appreciate his knowledge, expertise, and attention to detail. He is kind, courteous, helpful, and a great guy. If you stop in to see Jonathan Potter, don't be surprised if you have to wait for him, but I assure you, he's worth the wait. I've had the car for a few weeks now and he took the time to call me today, asked how I was enjoying the vehicle, and let me know that if I had any questions, or needed help in learning about the features, he was there to help at any time. This guy has great customer service skills and I highly recommend him to anyone.Also, I have to mention that everyone at this M-B of Springfield dealership is really great to work with, and not just the sales staff - everyone from the service technicians to the staff behind the scenes makes you feel like a valued customer. I watched how they all acknowledged customers, treating everyone with kindness and respect, and really make you feel welcome. Everyone there is a pleasure to work with. I highly recommend Mercedes-Benz of Springfield.

  Brishendra Srivastava
a month ago
Went to get a GLC 300 from Albany and the experience has been nothing less than fantastic. Meeting MJ was the best thing that could have happened in deal. He is your go to guy and one of the best salesperson I have met till date. The entire dealership is very professional, courteous and knows how to take care of their customers well. The deal was very smooth and the pricing is very competitive which is best for the customer. This is my first purchase from Mercedes Benz of Springfield but definitely not my last. I am happy to take this 100 mile drive in future to get my next one. Steve from Finance is also good who gave me the correct options in choosing the warranty and maintenance for this new vehicle.Pros:Excellent staffFair pricingQuality inventoryNo haggle pricing means no unnecessary upsellingCons:None that I can think of! Thank you MJ once again for being the best and taking care of me just the way it should be! You rock man!!

  John M
6 months ago
This is my wife s 2nd vehicle at this store 1st one with Steve (now a finance manager) and this 23 Glb with Ty Mann. I bring my 2019 E450 here for service and everyone is awesome. Might be a smaller dealership, but they know and take care of you! Highly recommend!

  Faith Beckford
3 months ago
Jack is an exceptional car salesman who provided me with an outstanding buying experience. His extensive knowledge of the vehicles, coupled with his friendly and patient demeanor, made the entire process seamless. Jack's transparency and willingness to address my concerns created a trustworthy environment, ultimately leading to my satisfaction with the purchase. I highly recommend Jack for anyone seeking a positive and stress-free car-buying experience.

  Noah Pedro
3 months ago
MJ was a great thoughtful and courteous man who genuinely cared about getting the best deal for us. He is someone you should definitely consider when buying a car from this fantastic dealership. They certainly have some incredible offers, therefore I will most definitely be returning here for any other trades or car purchases.- Pedro Family