Norfolk Auto Body & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mentalmente Limpia
8 months ago
This workshop is rubbish. They lasted almost a month to replace the right fender and paint along with the front bumper. They told me that they changed some parts such as plastics and what they did was that they glued it with plastic steel and apart from that they damaged the paint on my factory of some parts where they did not have to paint I had to return because some plastic parts of the engine could not and now I am going to have to return again because I found a broken front light that was supposedly new, everything is not square

  High Vision Gaming
a month ago
So got i to accident insurance company recommended here so I went along with it and thankful I did cause my Beauty look like nothing happened to it but

  mark drew
3 days ago
Awesome honest service well worth the wait repairs or auto body an paint are top shelf Norfolk Does Dynamite work Norfolk Auto reps Boston Master Mechanic and Master Painter on deck" Great Old School Boston Dot' Garage'

  KC Elliott
2 years ago
I used this place and paid in advance for a car accident repair. 1st it took them almost a year but most important many pieces where missing from my car, they were unable to give a list of all work complete and stopped answering the phone eventually. I still have missing buttons!! I would not recommend. They cut too many corners and then will swear the car was brought to them like so!!! Buyer beware

  A Abdullah
a year ago
I ve been using this shop for over 10 years. I m not an easy customer. I have mental health issues that can make it difficult for people to relate to me at times. The owner, Marty, has NEVER treated me less than a valued customer and has ALWAYS treated me with patience and respect. The work done on my vehicles-whether under the hood or body work has always been excellent. I ve referred countless people to this business and have never regretted it. This shop keeps repairs reasonably priced and won t try to take advantage of you. I highly recommend them.Services: Exhaust, Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim, Battery

  A W
2 years ago
This place is absolutely wonderful. Respectful to all people. I ve seen every age, race, and gender at this place. The owner is very professional and patient with questions. I ve been a loyal customer for over a decade and would never consider taking my vehicles anywhere else. Fair pricing and honest diagnosis. Very clean waiting area. Polite and professional officer manager and staff. I highly recommend them.

  Alex g
a year ago
I got rear ended and pushed into the car in front of me I brought my car to Norfolk Autobody because I had seen their work and new it was quality. I am beyond happy with how my truck turned out after the accident. The areas of my truck that had damage look better than they did before the accident.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ms Hanson
a year ago
I have to laugh when I see the negative reviews. Chances are, they are disgruntled former customers that tried to NOT pay for their repairs or who have an ax to grind for some reason. I ve taken THREE vehicles to them for repairs-one very old SUV ( a 2005) , one not so old SUV at the time (a 2007), and my newest crossover SUV (a 2013) -two Fords and a Lincoln. I never left angry or like I was taken advantage of. When you read negative reviews about them, question the author s motive. Trust me, as someone who goes to this shop, the people with the bad reviews are on some BS. One chick said she had her car there for a year LOL. A year?!?! Who does that? ROFLMAO. Use this shop-they re top notch.Services: Exhaust, Tires, Painting, Auto engine diagnostic, Body & Trim, Battery

  DLG Stone
7 months ago
Every time I bring my car in it sits for days with no communication. & they always overcharge. Don t waste your time.Services: Exhaust, Electrical, WeldingServices: Exhaust, Electrical, Welding

  Paul Edwards
7 months ago
Went here for inspection sticker @ 8am, guy at the front desk said 20 minute wait. 20 minutes went and gone, then he tells me I have to wait for the mechanic to finish auto body work first. No good!

  Michael Vnazario
3 months ago
I totally recommend it The best shop in the area totally recommend it!..

  Michael Hester
2 years ago
I sent my 2008 Dodge Caravan here last Friday. I'm waiting to be called to see what the mechanical issue (s) are. If anyone has any past experiences with this place, I'd love to get some feedback!? I'll come back to update you all...

  Shawn Middleton
2 years ago
I used to live and die by this place. But after yesterday, i will make sure me or any other family members that go here stop asap!!! Poor service and instead of doing the work they rather lie so they dont have to do it. I go here to get my sticker the same place i got the sticker that on my car now.. But since they was closing and did not want to do the job he comes out and says my tint is to dark. This place is trash and so is the owner!

  Kayla Delsoin
7 years ago
I Highly Recommend Norfolk Auto Body the staff and owner are very welcoming. They maker sure all your paperwork is situated. I have brought my car there twice and both times they made my car look brand new again I won't go anywhere else their service is GREAT!!!

  S Bullock
2 years ago
Their prices are pretty fare. They may take forever with your vehicle but that's bc they're doing a thorough job in trying to figure out what the actual problem is. Though after it was figured out nd payed for there was an even bigger expensive problem. But overall they are really good nd professional.... I'd totally recommend.

  Keshia Senat
2 years ago
This was my first time using Norfolk Auto and surely won't be my last. They are very efficient,Knowledgeable and make sure the job is completed in a timely manner. Very pleased with my service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Russo
8 years ago
NEW OWNER.. who is a really great person. Same guys who worked here since the early 70's are still here working hard to make people's car run and look new.. This place has really turned around with the new owner running it and it is now one of the best body shops around. Good QUALITY work!! Just how it should be.. Check it out and get your car fixed here. You won't be disappointed. I guarantee you this...

  Mirlande Charles
3 years ago
I went to norfolk auto body for repairs when Marty called and gave me an estimate on my car which was pretty high, thinking about it I called and talked to him a bit later , because at that price I could have traded my car and put down a pretty good deposit , so I asked him should I trade the car and get something new, his answer was this is a pretty good car, I drive an older model, and informed me that after he fixes the car i could have it for years instead of trading it because by the time the make an offer and charge you taxes you would end up getting nothing, so I asked him again are you going to be able to fix everything to wich he answer I will fix everything and when iam done the only thing you would have to worry about is regular maintenance , so I agreed to get the car fixed while iam taking uber or lyft wich by the way cost me a lot ,because I go to work one hour away from where I live. I kept checking and they keep telling me, oh yes everything is ready, I was just making sure, and I gave them enough time to do their job ,so I went and pick up the car, once I started driving it I didn't even go one mile I could already noticed the car wasn't fixed , they close at 4pm so the next morning I called and they told me to bring it back so I did one their mechanic ride with me in the car, heard the same noise and told me that they fell to identify the problem because they didn't drive it far enough, then Marty drove the car and heard the noise and asked me to bring it back once I finished working on my way to bring the car to them the car had completely broken down, there was my $2,400 dollars, I had to call my insurance to tow the car to their shop wich caused me a lot of emotional pain, now he has refused to fix it nor give me what I paid to him back. At this point I don't even want to bring it back because iam in fear that they will purposely break something to make me pay for it later. so Iam taking some steps to get BBB involved and take the complaint to massachusetts General Attorney. It shouldn't have happened to me or happen to nobody else.

  Kevin Dupont
6 years ago
Knowledgeable staff, great management (Marty). He actually knows what he's talking about, You don't feel as though you're getting squeezed like most mechanic shops, and he actually covered the cost for something I had out of pocket, with the good intentions of me paying it back. Which I did. I never see places do that, unless you've known them for 50 years. Which I do not. Will get future work done here.

  Ms. Tiff
6 years ago
Within 6 months I had the front and back bumper done. The paint is now cracking in the back bumper. I took it back and they will not take ownership. Now the front bumper is cracking and splitting in the same exact spot as before. They did not replace as I was told prior to fixing it but supposed to have repaired it, hmph. I gave alot of money for what!!!! the same issues are still there. But im out $1000.00!!!!! AWESOME CUSTOMER SERVICE!

  Woodney Genelus
a year ago
In case of any type of accident, Norfolk Auto Body & Repair is the reference. Professionally, they know what they are doing.Services: Steering & suspension repair, Painting, Auto engine diagnostic, Body & TrimServices: Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  Michelle Owens
6 years ago
I have been going to the same mechanic for 20yrs, and now i drive all the way from Rockland because they know what they are doing, and they appreciate your business. Excellent work ethics

  Rochelle Yancey
7 years ago
My car was destroyed and the guys who work on my car did a superb job!!! It looked brand new when they were finished. I was beyond suprised and happy when they were finished!

  irma baez
4 years ago
Good place great people but the one call BORI that one it's the best employee the ever have they should put him like a supervisor he get along with he co-worker and do a awesome job thanks Jovan Sanchez for keeping my car in good shape.

  Tedla Nemo
9 months ago
The guy that worksbon the register never respects anyone. He lies and us very rude.Services: Tires, Painting, Auto engine diagnostic, Body & Trim, Battery, Oil changeServices: Tires, Painting, Auto engine diagnostic, Body & Trim, Battery, Oil change

  Domingo Rivera
2 years ago
I came here for a motor replacement and I will not take my car anywhere else. Great job.

  gthissell31
a year ago
Communication from Wayne was excellent, the service was high quality, and overall a great experience.Services: Body & Trim, Air conditioningServices: Body & Trim, Air conditioning

  Leondra Dunn
2 years ago
I Love This place.Ill travel far to get my car taken care of,they treat me like family.

  Travis Clayton
a year ago
Did a good job on the car cleaned interior exceptionallyServices: Painting, Body & TrimServices: Painting, Body & Trim

  Slikk_art_motivation
3 years ago
Great and friendly place, I highly recommend this place, the works they did on my charger are incredible