AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Camelia Fitzpatrick
2 months ago
Camelia Fitzpatrick 2/20/2024Today I went to theAuto Zone store # 51421404 Dorchester Ave Dorchester, Ma 02122I'm on a (Oxygen Tank) so it's hard for me to breathe walking , talking, laughing.As I walked into theauto zone store I was breathing hard. Mr. Noel Sanabria opened the door he asked me can he take me by the arm gently and walk me into the store I said yes and then hegrabbed me a chair and he put it at the front door to let me sit down and catch my breath. He said (Mam) please sit down, and I'll get what ever you need and he found everything I needed.I explained to him I can't buy them today but I will come on 3/2/24 so he printed them out with the order numbers for me to make it easier for when I come back.I never had anyone to serve me like this in a store in(20 years) since I've beendisabled with my breathing. He also gently walked me back to my car making sure I was ok, that made me feel like he really cared about me being safe.When I got home I called the General ManagerMr.Ivando Brandaoto CommendMr.Noel Sanabria on how he handled me with great concern and respectThank you sooooo muchMr. Noel Sanabria Camelia Fitzpatrick.(The lady with the Oxygen Tank)

  Jacqueline Mims
3 weeks ago
I wanted to thank Ruben for putting on my windshield wipers in the rain on the Toyota Avalon. He was very professional and had great customer service.The service day of 3/28/2024.

  Yvonne Horne
3 months ago
Robert Gomez, was very helpful on helping me to install my steering wheel cover. Such a pleasant Young man. I'm very thankful.

  Marjorie Langley
3 weeks ago
Excellent customer service, for all your Auto needs, full product knowledge with lots of parking with very great prices.

  Nicole S
3 months ago
Great customer service from Robert G he helped me with everything I need I highly recommend this store

  Ugochukwu Eze
3 months ago
They helped me pickup a part (oil pan) when mine broke at their parking lot while my friend tried to change my oil. Very affordable and reliable

  Maria Mateo lopez
3 months ago
Good for parts all the time especially when you get the warranty for certain things you can always replace them

  Lisa M Furr
3 months ago
No manners or customer service. Staff standing around calling each other the N word in front of customers. I called corporate. Smdh

  Hova Cliff
5 months ago
Seems like all the workers just be standing around slow service.

  shay goncalves
a year ago
Only because when i returned the kid with the dreads helped me tremendously and was patient professional etc... Not a fan of the asian manager he never knows nothing and always has an attitude

  Rachel Cooke
2 years ago
I had such a great experience with Roger C. Roger was extremely helpful and pleasant. His customer service skills are amazing. He answered all of my questions even the stupid ones with kindness and grace. Thank you again!

  Anna
a year ago
Best customer service I have received in a long time. I went into get a bottle of power steering fluid because my car sounded terrible. King rang me up, and when I asked if he could put the fluid in my car for me, he assisted me with no problem at all. When I go to other auto suppliers they are very reluctant to help me or refuse to help me at all. He walked all the way out to my car for me, and even went back into the store to get a funnel so that he could put the fluid in better. He did all this with a smile and no problem at all, I can't say enough good things about him. It's little things like that that go a long way and keep customers coming back. Thanks so much King.

  Al Young
a year ago
Great Service attendant! Helped putting together and finding my 04 parts. Highly recommend this location I ve been to others!!

  The Shish
2 years ago
Terrible! -5 stars if I could.... literally 5 employees. I just had a question and had 1 employee basically walk away as I was about to greet and ask a question about a bolt and nut. Had no idea of what exact part I needed. Basically grabbed a universal kit and product was way to big... just was treated like I was a bother.. screw the 1404 Dorchester Ave, Dorchester, MA 02122 location... will never ever step foot in that store and deal with that kind of ignorance.

  Racer857 Correia
a year ago
Great service by Lewin and Tracy very professional and caring for the customers needs. Went above and beyond to get everyone done quick and efficient

  Jaquans Commu
2 years ago
Donelle the store manager is always helpful when I go there for the last year. He is knowledgeable and has assisted me on more than one occasion and gave me customer service with a smile. That s my favorite autozone to go to, and he needs recognition for his hard work.

  Mark Reid
3 months ago
I'm always working on my truck ..so I'm always at auto zone

  Edward Egersheim
a year ago
Worst customer service experience in my life. Just absolutely awful. I would need a thesaurus to come up with all the negative things I have to say about this place.

  Maureen Fitzgerald
4 years ago
Very helpful and efficient service. The assistant manager helped us with an unexpected car issue while we were visiting from out of town. He was kind and helpful and filled our coolant for us. Highly recommend.

  Charles Lauture (BHR & MGMT, LLC)
6 years ago
I would like to acknowledge store manager Millie and visiting Roxbury store manager Tawan for the professionalism and customer service they shown to me when taking care of my battery warranty issue. Thank you for making a customer feel like they matter.

  dangkhoi tran
3 years ago
I bought the roller and the pad for the break and pay cash....2 day later i went back and return it because is was a gift and they already have it so i return it and they said they don't have cash to pay for what i paid.....is not even 500$ they told me to go different stores and i went 3 different one and they all saying the same thing ...they told me to go back to the one I bought....every store they have they own safe....they just don't want to do the returns i guess....auto zone keep telling me go different one and different one

  Roodly Jean
2 years ago
This store is completely disorganized. Not real line, 6 workers not one able to help a customer. We are 8 customers for 6 employee but not one person is being served properly. I wonder is it because this is serving the black community.

  Emmanuel Sanchez
6 years ago
I'm giving you 1 star because we can select ZERO star, the costumer service it's very friendly there, I went to do a engine light test and the employee told me she can't do it because they needed to wait for the next shift. They were running short on staff but the shop wasn't busy at all. I would hope a manager look at my review and make sure this doesn't happen again to other buyers, thank for bad service I received.

  Lynn Jackson
6 years ago
The friendliest and most helpful staff (especially Sean) that we have ever experienced at a auto parts store!! I'll be referring my friends and family here for the excellent customer service we received.

  Jhizel Tahrelle
a year ago
I was able to find the specific object I was looking for, and the sales representative let me visibly see if I would be satisfied with the part they had .

  Evan Arvedon
3 years ago
Always helpful, always knowdgable. Great customer service and if they don't have the specific part I need they will help me find where I can get it.

  cait
3 years ago
Ray is so friendly and patient - he helped me switch out a headlight and fill my coolant , he was very knowledgeable and sweet ! 10/10 would recommend Ray as your autozone specialist !

  Evelyn C.
3 years ago
My husband needed a new car battery and went there. He parked his car, forgot and shut off the engine. He went inside and asked the 2 employees for assistance (to give him a jump or to lend him the machine so he could jump the car). They said the had NO machine for that. REALLY?? AUTOZONE?? Thankfully, another customer came and helped and he told him what happened, by that time I arrived and we went a few doors down to Advanced Auto. There we had no issues, they installed the battery and friendly customer service. Thank you ADVANCED AUTO!!!!

  Dan Fitzgerald
2 years ago
Young lady when I walked in asked her where oil was and the young lady went and got me the best price she didn't need to ask she the young lady new what she was doing and so nice to be helped like that

  Isabel Amador
4 years ago
I was in and out of this Autozone in record time, Vi was super helpful, and even volunteered to install my headlight for me. It always feels luxurious not to have to do it myself - great service. Thanks, Vi!!