Falmouth Motorcar

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Denise Walsh
4 weeks ago
Took a chance on getting a new sticker for my car about an hour ago at Cataumet Falmouth Motorcar. I was greeted by Shawn Alden who told me all I needed was my registration and that there was a waiting room next door. After about 12- 15 minutes my car was ready and all was well. It is amazing that there was no waiting and I was treated as a valued customer. I am grateful for their excellence in service!

  Jason Twitchell
3 weeks ago
We didn't have any previous experience with Falmouth Motorcar until our car broke down and had to be towed there. Was very happy with their service and promptness. Shawn and Emma were great. Would definitely recommend them.

  Michael Golden
2 months ago
We experienced a complete engine failure on a Sunday afternoon of a three day weekend while driving on I-195 in Wareham. AAA came quite promptly and we were taken to Falmouth Motor Car, an authorized AAA repair shop. I spoke to Sean on Monday morning and he assured me they would deal with the issue. It became clear that there was not going to be an easy fix. I stayed in touch with Sean and provided clear and accurate information. Eventually his team determined that the repairs were so significant that the car needed to go to the dealer for warranty work. Although they did not repair the vehicle, I felt the team was responsive, professional, concerned and honest. They helped make a bad situation somewhat better. They were also very helpful in facilitating the tow pick-up to ensure that our vehicle was safely loaded for its 200 mile journey to the dealership. The office was also very responsive in terms of providing documentation of their efforts to fix the vehicle that I have provided to the dealer. A very professional operation.

  Joseph Margiotta
3 months ago
Avoid this shop! Their work is acceptable, however, I cant recommend them because they squeeze every penny out of their customers. On a previous visit they wanted to replace rear wheel bearings on my car but never told me that I could have the work done under warranty. I finally realized this myself and had the work done for free at the dealership. On my last visit they charged $300 for a part that I found online for $120 from the car company. In addition they would not change my spark plugs unless I agreed to pay an additional $230 for "fuel induction service", something NOT called for in any of the maintenance guidelines for our car.

  Grouchy Oldman
2 weeks ago
The good folks at Falmouth Motorcar have taken care of my family's cars for at least a decade now. The service has been competent and reasonably priced. The office staff, Emma in particular, are quick and helpful. (the guys are a little Crabby!)I recently made an "Emergency" call to Falmouth Motorcar: our motorhome RV wouldn't start and we had reservations for the Eclipse Viewing! I called them one day, the next day they had diagnosed and ordered parts and by noon the day after that I was driving home. Nuff Said.

  Rachelle Huitt
2 months ago
I needed an oil change for my 2007 Toyota Camry. I asked for full synthetic oil. I was quoted $100 no more than $110 after tax for full synthetic on the phone.When I arrived I asked, and the price went up. No more than $130 after tax Since I was pinched on time, I understood I d already be paying nearly double what an oil change should cost but let it happen. I should have just waited another week until my next day off.It was not until after the service had been done that they charged me $145.77 for an oil change.Not to mention I had to bring the car back because the mechanic didn t turn the maintainer required light off.These people kept changing the price each time I asked- and I paid over double what a full synthetic oil change should cost.Stay away from this place if you re not trying to get scammed.

  Scott Erickson
a month ago
I had service done at another place and they replaced my EGR valve on Thursday within 24 hours. I had no heat so I reached out to the service manager Shawn Alden at Falmouth motorcar in Cataumet on Monday and he stated to me to bring it right in. The mechanic on duty Dominic got right on it. Found out that I had air pockets in my cooling system. I was out in a couple hours and I had heat and no other problems. Thanks to the staff and Dominic for fixing the issue.

  Grace Rowe
a month ago
Falmouth Motorcar fixed my Infiniti ASAP....no problem. a corroded link that caused my dashboard to light up every possible icon!I originally took it to a dealership in Bourne...they said the work was too involved...apparently not for the experts at Falmouth Motorcar!Thank you Falmouth Motorcar

  Rj R
a year ago
Beware do not go here. Scammers. I brought my car into Falmouth Motorcar to fix a problem with my brakes. I ve been working on my own cars for the last 23 years.So when I noticed a sinking pedal and very low brake pressure I changed my brake pads. While bleeding the brakes lines to change out old fluid I saw bubbles in my master cylinder reservoir. So naturally I figured bad seals in the master cylinder.I had a pretty busy schedule, so I decided to bring my car to Falmouth Motorcar to have them replace and bleed the system. I told them all of this and left a detailed note for the technician. This car is my pride and joy, and I ve been over every inch of it.They called me back two hours after dropping the car off with a laundry list of things that they said was wrong with the brakes. Fabricated lies. They said, Warped rotors, bad rear calipers, bent brackets, new rear brake pads Even though front and rear pads were only in for a day. The prices they quoted for parts was absolutely ridiculous. I priced out on my own what they suggested and it was half what they quoted. Even if I did need them it would be way too much. They wanted to charge me 1700.00 for everything parts and labor.I bought the one part that I knew to be the problem and did the job myself, total cost 90 and it fixed the problem. This would have taken a technician 2 minutes to find the brake fluid leaking on the brake booster, and diagnose the problem. The problem I have is, they didn t even have a master cylinder on the list of parts. They are crooked , and I would warn anyone to not go to either location. They will try and scam you out of money for things you do not need. Do not go here, They are crooks.Pictures are of my car as I was fixing. Showing a clearly leaking master cylinder.Service: Brake service & repair

  Alex Mota
a month ago
Great service, great customer service, prices are very good and service is fast. It's definitely a 5-star place. I'll definitely go back and I think you should go there also.

  Robert smoyer
6 months ago
I'm new to the area, and had to register my vehicle in the state (another nightmare entirely). The folks here were helpful, explained some of the oddities of MA rules, and got me in and out for an inspection with no appointment in the middle of lunch hour. Could not have been much nicer, so they've earned my business from now on.Service: Vehicle InspectionService: Vehicle Inspection

  William Manning
7 months ago
I have had ordinary service done (oil changes, etc.) and major auto repair services done at the Cataumet service center. In both cases, I have been very satisfied at the results including the price. The people are friendly and accommodating as well as being competent. I also enjoy the waiting area; it s very clean and comfortable. You can t go wrong by having your automobile serviced at Falmouth Motor Car: Sean will see that it will be done rightServices: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Brakes, Auto emissions testing, Vehicle safety inspection, Oil change

  Peter Mansfield
5 months ago
Falmouth Motorcar has always come through for me and my family. Always easy to make an appointment, with excellent, timely work and terrific communication. Highly recommended!Service: TiresService: Tires

  Samantha Bradley
7 months ago
I ve been going to Falmouth Motor Car for a few years and the quality of the services that they provide are unmatched! Shawn and his team are always reliable with diagnosing problems and routine tune ups on my vehicle in a timely manner. I highly recommend Falmouth Motor Car.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Oil change

  Sam Tomasik
7 months ago
Simple in and out to get an inspection sticker. I do my my own repairs and it was nice to not have someone try to sell me services I didn't need just because I needed a sticker. Ive been to the other shops that find things just to bring in your business. Honest ,speedy and polite.Service: Vehicle safety inspectionService: Vehicle safety inspection

  Madysen Rae
7 months ago
This place and its people are not only knowledgeable but kind and welcoming once you walk through the door, which is refreshing in an auto shop setting. My car has been treated well here and when they fix something it is fixed the correct way & delicately as if it is one of their own cars! I d recommend this place to friends and family, they take good care of their customers & cars! Thank you!Services: Tires, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Vehicle safety inspection, Wiper blade installation, Oil change

  Alex O.
7 months ago
These guys helped me out big time! I was on my way to the airport when I got a bolt in my tire. Luckily Falmouth motorcar was right around the corner so I stopped in(quite in a panic) to see if they might be able to help me out. They got me right in and patched my tired and had me on my way within 30 minutes and couldn t have been nicer about it! I was very relieved and still able to pick up my friends at the airport! Thanks again Falmouth motor car!Service: Tires

  Mary G
2 months ago
Just moved to the cape so happy we found this place. Used them twice. Very satisfied with service and price

  Silas Rauch
a year ago
I ve gone to Falmouth motor car in Cataumet twice and regretted it both times. First time I brought my truck there to get all the tires replaced. When I picked up my truck everything from the glove box, center console or any interior compartment was thrown about on the floor. Second time I go I brought only a wheel to get balanced because I didn t trust them to have a whole car. I get it back with 15-20 wheel weights on it and was told the rim is bent. I couldn t see any bend but was worried so I brought the wheel to specialty shop and was immediately told the rim was fine and I needed a new tire. They have trashed my car and wasted my time enough I cannot recommend bringing anything to them.Service: Tires

  Molly English Braga
7 months ago
Always a great experience. They have been servicing our work vehicles for many years. Would highly recommend!Services: Tire rotations, A/C installation & repair, Auto maintenance, Battery, Oil changeServices: Tire rotations, A/C installation & repair, Auto maintenance, Battery, Oil change

  J Lucas
2 years ago
My last, and I mean LAST, experience at Falmouth Motor Car was because I getting a chemical smell when driving. We made an appointment hoping it was just a small leak and easy to fix. After 2 days we finally received a call with their diagnosis. They said it was the heater core and they could replace it in 3 days. When asked what that would cost, we were absolutely blindsided by the over $2,100 quote !! We paid the $180 estimate fee and took the car home. Falmouth Motor Car warned us not to drive until it was fixed. That evening we bought a $14 bottle of Stop Leak, used half of the bottle and miraculously no more chemical smells! Since then I've driven about 2 thousand miles with zero problems!!

  Joe Deb Acquaviva
2 years ago
There was a brake fluid leak in one of the calipers on my Subaru Impreza. The Subaru dealer couldn't give me an appointment in less than 2 weeks. There was a similar wait time at another dealership. Falmouth Motor Car was able to take the car in immediately. Both front calipers, rotors and brake pads were replaced along with an oil change. My car was ready within 24 hours, saving me the expense of renting a car. Well worth the $1,400 it cost.Services: Brakes, Oil change

  Krystal
a year ago
Experienced unnecessary rude treatment from an older women in the office today. Went in for an inspection sticker, and planned on dropping my car off and coming back like I always do. I was told by the women I can wait in their guest area but can t go strolling down the street. I will never have my car serviced here again.

  David Rogers
2 years ago
Falmouth Motorcar in East Falmouth just did my truck inspection.Quick in and out( probably just a quiet time but still).Happy to see they still are concerned with public health and continue to wear a face mask..I'll be back with my car soon for an inspection!

  Jim McCabe
2 years ago
I thought I got taken advantage of when my car broke down. I had to have my daughter's car towed to Falmouth Motor Car because of a brake problem. Since we couldn't drive it we were stuck with having them fix it. It cost $1900 for a brake job. The pads and discs on all 4 wheels were replaced, but only 2 calipers were replaced, so it wasn't a complete brake job. We should have taken it to Volkswagen. We will never go back. I feel they are gouging!

  Cristin Brock
9 years ago
Outrageous prices, bad service. They tried to take advantage of a single mother who had no choice but to go to them. I broke down near here 8/14 and asked them if they could run the check engine light and possibly do an oil change. I had to leave the truck over night since no one was available to do either. They open at 9am, I called at 9:02am 8/15/14 to ask how much a diagnostic would be before they did it. I was informed that they were already doing the diagnostic (2 minutes into your day?) and that my bill was $180 already. I was told it would be a "several hundred dollar job" before they had even hooked it up to run the light.I told them not to do a thing, I was coming to get my car because I knew I was being ripped off. The manager called back to debate with me and tried to tell me to never come back... Of course I'm not coming back! They did keep their tone professional while I told them where to go, so they get a star for that.Ran the light myself, it's an O2 sensor.I stood up for myself and didn't get ripped off, watch it with them.

  ann m
3 years ago
Falmouth Motor Car is awesome. Very professional, thorough and honest. They will diagnose the problem(s) and get the job done in a timely and honest manner. I now have a place to take my vehicle where I don't have to worry about being ripped off or getting bad service etc etc. They offer all the services you will need!Services: Carburetor cleaning, Tires, Wheel alignment, Brakes, Air conditioning, Oil changeServices: Carburetor cleaning, Tires, Wheel alignment, Brakes, Air conditioning, Oil change

  Patrick Depina
5 months ago
The crew is so fast at diag and getting my cars done. Outstanding!

  Brad Bartlett
6 years ago
Chris and the crew at Falmouth Motor Car are terrific. They take care of our and we couldn't be more pleased. Great service and a fair price. No more dealers for us. Keep up the good work Chris!

  Ray Briggs
7 months ago
this place was wonderful! all the staff were respectful and kind, and made me feel like they cared about me as a customer and my car as well.