Audi Brookline Service Center

4.8 (546)

  308 Boylston St, Brookline, MA 02445
  (617) 860-3222
  audibrookline.com
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Conti
a week ago
Audi Brookline continues to exceed expectations with service excellence. Our sales person is always available to answer questions... even on their day off. Just had our one year service appointment and they were flexible, professional and eager to please. E-tron is the best car I have ever owned.

  Sergio Roman
a month ago
Excellent customer services. They took care of my concerns. Ashleigh was very helpful, she kept me posted daily with repair status update. She answered all my questions and sought the answer when she was not sure. They provided a loaner while my car was getting repaired. Really appreciate their customer care. Definitely highly recommended. Thanks!

  dwane licorish
4 weeks ago
Excellent customer service. The representative Luis took his time and answered all my questions and concerns. Even though the service prices were a little on the pricey side, the satisfaction of knowing my car was in good hands was worth it. Definitely will be back

  George Hayao
3 months ago
Had my maintenance service done at Brookline Audi with Kervens Noel, and he was most friendly and courteous, notifying me via email on the progress of my car and arranging for alternate transportation while my car was in the shop.

  Gymy Ajas
a week ago
The Service Department here is top notch. Don t take your Audi anywhere else for maintenance services, Ask for Luis, when he says not to worry he really means it . Thanks Audi of Brookline you restored my faith in the Brand.

  Tricia. Stephens
4 weeks ago
I go for the Service Dept. From making the appointments, to the check in, it's a smooth process. The assessments are sent by video and my approval is needed for every step. The friendliness of the staff is a great comfort. I definitely go back due to the comfort and location.

  Eddielee O'Neal
2 weeks ago
I had the most amazing experience with Audi of Brookline all the staff members were excellent. Since purchased my vehicle and each and every time I have my vehicle serviced. Thank you Luis!

  Brittany Whitty
a month ago
I have nothing but good things to say about Audi Brookline. We were lucky enough to work with Jose, who was very knowledgeable and responsive. He went above and beyond answering all of our relentless questions. More importantly, he made the process easy and stress free for us. I love our new Q7. Thank you Jose!

  Alan Wong
a month ago
I recently brought in my Q5 for the recommended 30k miles service and a malfunctioning rear trunk issue to Brookline Audi. It took a few days to complete due to parts availability but my Service Advisor Ashleigh was able to secure a loaner for me. I am extremely happy with the service I received from Brookline Audi concerning my SUV. Ashleigh kept me updated throughout whole time. Excellent customer service from Ashleigh and the team from Brookline Audi!

  Reggie M
a month ago
I recently had services done at the Audi dealership in Brookline.From the time I drove my car in and dropped it off, to the prompt and courteous updates and communication from Ashleigh throughout the whole process, was a great experience. I would highly recommend Audi to my friends and family!! Thank you for the fantastic work.

  Laurie Katz
a week ago
William and his team were fantastic. I had a more urgent issue my vehicle and they got me in for an appointment right away despite being fully committed. When they needed to keep my car a few extra days they were happy to provide me with a loaner. Their communication about what was going on with the service was timely as well. Their level of professionalism is outstanding. This is one of the many reasons why I ve chosen Audi Brookline for my last 2 cars over other dealerships in the area.Update March 2024 another great experience at Audi of Brookline. Kervens and his team were fantastic. They made the process of getting my car serviced simple and stress-free. From having ample availability, to arranging a loaner car, to the incredible communication throughout the day, it could not have been a better experience.

  Harry Anastopoulos
2 months ago
Brought my car in to the Brookline Audi dealership. It was the first service. Check-in was easy and quick. Everything was explained. They arranged an Uber for me to get to work and an Uber for me to pick up my car. Of note they sent me a video of everything that they were doing during the service which was very reassuring. Overall an excellent experience

  Brianna W
4 weeks ago
Excellent customer service! Kervens was great at explaining what service I needed and why. He also kept me up to date on the status of my service all day.

  Garvin Chan
4 days ago
Service was great! Kept me up to speed with updates the entire way and their diagnosis tool allowed me to see a video of what the tech sees right on my phone.

  Samantha Surface
3 months ago
Brought my car in to get an oil change and ended up getting my 80k service because Kervens called it to my attention.Without him, I stupidly would have kept driving my car. He was super helpful and everyone was so nice! My car was serviced even quicker than expected.

  Samira Mortazavi
3 months ago
Kervens and his team were professional and always available for communication. The turn around for my repair was much quicker than I have experienced at other Audi dealerships, and the team gave me great advice regarding upkeep of my car. Highly recommend this location.

  Myra Grand
2 weeks ago
I felt like I was checking in at an elegant hotel. Everyone was friendly yet efficient. Very happy with Audi Brookline!

  Jeffrey Sorrell
4 months ago
I had a flat tire with a with a bad tear and needed it replaced. Audi Brookline took me in without an appointment and helped replace the tire (which they had in stock and is really awesome in itself). I I appreciate so highly that the technicians worked extra time and the time for me given the situation.The whole staff there was really nice understanding and very helpful, from the technician who greeted me in the garage, to Ashley and her service colleagues who clearly explained the charges and facilitated the repair as quickly as possible. Based on this really good experience, I highly doubt that I will go to any other dealership for my next Audi, but in the meantime, will definitely revisit their service department over others if needed. I was impressed that they still found time to give my Q3 a car wash. Just really good, customer-centric service and experience.

  Mike Wong
a month ago
I had a great experience going in for service at the Audi dealership. My service advisor, Aramayis, was very friendly, professional, and knowledgeable. He explained everything clearly and answered all my questions. He also gave me a fair estimate and a realistic timeline for the service. He kept me updated throughout the process and made sure I was satisfied with the results. I highly recommend Aramayis and the Audi dealership for anyone looking for quality service and customer care.

  Nanette Jacobson
5 months ago
Very positive experience from beginning to end. Made the appointment for service and outstanding recall by phone. Got there early and was helped immediately, checked in and given a loaner car for the day. Then got a text and video playing the inspection of the car and recommended actions. Really thorough, really professional! And a gratis car wash too!

  jay zimmerman
2 weeks ago
Great experience at Aramayis @ Audi of Brookline service dept. Happy to see based on experience at other Audi dealerships. Got me in and out quicker than they suggested it would be and easy to communicate with.

  Jeff Richards
6 months ago
Service loaner I was given was covered in trash, sand, food crumbs and sticky residue from the previous customer. When I went back to exchange the vehicle after finding trash in it, the service advisor informed me they don t really clean the loaners between customers. Second loaner was filthy as well. Shocked this is this what is given to customers at Herb Chambers Audi of Brookline.Service: Auto maintenance

  peter barron
2 months ago
We scheduled the 30k Maintenance for our Q5, dropped off the car, was offered a pre-paid Uber home, 3 miles, still super nice, had to return a little, enjoyed a nice expresso and given at least 2 check-in's where the service desk gave us a count down, ok 35 minutes, ok, car will be ready 10 minutes. It was fast and fun!

  Gretchen Fox
3 months ago
My service representative reviewed my maintenance history and let me know exactly what needed to be done. When he found other work he recommended, he explained it and gave my an estimate. Everything was done as expected. I was very pleased with the service.

  Emily F
3 months ago
Very efficient and professional service! I ve been to multiple Audi service locations and Brookline has set the bar high for all the rest. Quick check-in; I was updated soon after I dropped off my vehicle of the diagnosis and my vehicle was ready early! Not only that, but they were able to get the inspection sticker for me as well as a last minute request. Going direct to the dealer is expensive (as we all know!) but Brookline earns it. A shout out to Kervens for his prompt responses and professionalism. Thank you Kervens!

  Kelly Mesa
4 months ago
I recently had my car repaired & the process with Kerven & Luis was great. I am thankful and appreciative for what they did to my car. Their assistance & cooperation made the whole process smooth and non stressful! Highly recommend this Audi dealership!

  He Yan
3 months ago
Kervens was extremely helpful when taking care of my All-wheel drive malfunction alert. Not only did he treat with friendly and professionally, but he also went above and beyond and helped me negotiate down the repair costs with Audi. I would recommend Brookline Audi to all the Audi owners.

  Adonis Centeio
a month ago
I recently had an stress-free experience with Audi Brookline in Brookline. when I needed an engine repair for my Audi. Thanks to the comprehensive warranty they provided, I didn't have to worry about any costs, and the service exceeded my expectations.When I initially discovered an issue with my Audi's engine, I was concerned about the potential expenses associated with the repair. However, Kervens at Audi Brookline quickly informed me that the problem was covered by my warranty. This news was a huge relief!The service process was incredibly smooth. They promptly scheduled an appointment, and the moment I arrived, they took care of everything. Edson cardoso was the technician at Audi brookline he demonstrated his expertise by diagnosing the engine issue swiftly and efficiently.Since the repair was covered by the warranty, I didn't have to pay a dime, which was a pleasant surprise. This dealership exemplifies transparency and honesty, ensuring that warranty coverage is applied where applicable.Throughout the entire experience, the customer service was exceptional. Kervens at Audi Brookline was courteous, kept me updated on the repair progress, and even provided a complimentary vehicle while mine was being serviced. Their dedication to customer satisfaction truly sets them apart.In conclusion, Audi Brookline in brookline has proven that they stand by their warranty promises and go above and beyond to make the repair process as stress-free as possible for their customers. If you own an Audi and are looking for a dealer that values your peace of mind and satisfaction, look no further than Audi Brookline. My experience with them has been nothing short of excellent, and I highly recommend their services.

  John Adams
2 months ago
The services provided by Audi of Brookline were streamlined and easy. Kervens was friendly and professional and they even send a walk around video explaining what they did with the car! Recommend

  Keir Araujo
3 months ago
As an owner of a 2022 Q7, I was not happy with the fact that I needed service. However, Kervens was awesome and very attentive. He made the situation a lot easier than I could imagine.

  Opening Hours

Monday 7 AM-7 PM
Tuesday 7 AM-7 PM
Wednesday 7 AM-7 PM
Thursday 7 AM-7 PM
Friday 7 AM-6 PM
Saturday 7:30 AM-4 PM
Sunday Closed

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