Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ivan Mon
6 months ago
Terrible place. I went here a few times and told myself they were doing good work for my car. I was wrong. The most recent time I brought my car was the worst mistake of my life. I bring the car in for a bad radiator fan and a brake light. I brought it in Wednesday morning, called out of work and everything to get this done. Wednesday night I call the shop (because they refuse to communicate after you give them your car) and find out the mechanic who was diagnosing my car had a family emergency and left. In this shop full of mechanics not a soul continued his work, they just let my car sit there for another day in the middle of his diagnostics. The next day they apparently look at the car, they want to run me almost $4,500 for all these issues they found and listed off to me. I asked them to fix what I brought it in to be fixed for. They said I really needed a new brake line and I told them fine and asked if it could be finished that day, Thursday. They told me most likely but it could go into Friday. I tell them fine and to let me know. Near closing time I give them a call back (because they re allergic to updating you about your car) and they tell me they couldn t finish but it d be all set Friday. Friday comes along and after a whole day of working I call the shop. They tell me they re having a hard time bleeding my brakes. Begrudgingly I gave these idiots another day. Saturday comes and I was told to expect a call first thing in the morning. I should ve known better because 7 hours after they opened I had to call them again. They told me they brought in a master mechanic, still couldn t bleed my brakes, and ordered the wrong brake light switch. They asked if I was fine being a pedestrian for another 2 days and they d work towards completing the job on Monday. I asked them if the car was drivable, Francois over the phone told me sure so I tell him I m picking the car up to be returned to them Monday since it was going to sit the rest of Saturday and all of Sunday unworked anyway and they tell me sure and they ll leave the key in the car. I go to get my car a few hours later and they re closed. I turn on my car and I m getting a brake light pop up on my dashboard. I start pulling out of the lot and I start hearing clocks everytime my tire rotates and the car wants to pull me to the right really bad. None of this bodes well so Sunday I start looking at my car in depth. I needed work on my front suspension (specifically axels as they were giving out) before I took the car in and now my whole front suspension is entirely shot from axels to tie rods to control arms. There s a piece of my exhaust literally removed from the car (which I don t understand how a gaping hole is not reported to me when listing off problems with my car), these bums marked up my front right tire with paint then put in 2 nails with washers on them so they d jingle every rotation so I d think something was wrong with the car, but a drill bit through my rear left tire, did not reconnect my brake sensors so dash would stay lit, ripped off the part of my trunk mat that covered my car battery and just left it laying in my trunk for me to find, and my radiator has somehow began leaking curiously after having never once leaked before even on the day I brought it in. After examining my car I call up the shop Monday and they tell me the correct brake light switch just came in then they hang up on me. I call them right back and told them about all these new problems my car suddenly has after getting it back from them and how I m concerned and their response was okay. We ll check it out. Then hung up again. The whole experience was unbelievably unprofessional. They took every instance they could to show me that they really could care less about my car. They d stop looking at the car I was paying them to work on to work on other cars that came into the shop after and prolonged how long they d have my car. From Wednesday to the end of Saturday they had me wait while none of the things I came to get fixed were fixed and in fact more problems were created.

  Donnea Rittenberg
3 weeks ago
OMG! This place saved my life. I was on the highway on my way home from work when my battery light comes on and all my electronics start malfunctioning. It was after 6pm but I called Monro and got Michelle. She was so helpful and kind. She told me to come by asap because it was closing time. When I got there Joe quickly replaced my battery and I was back on the road again. Thanks for caring enough and for taking care of me so close to quitting time. I will always use Monro

  AJ Smithfield
2 months ago
This used to be a great place, so I regret having to write this post. The last time I went in for a simple oil change, I came to pick up my car at the end of the day. I noticed when I touch my door handle that my hand was oily. Upon further inspection, I noticed the whole handle was covered in grease as well as parts of the door. Once inside the car, I noticed there was oil all over the center console as well as my light gray seats. I went back inside and asked what had happened to my car. The rep up front made me wait in line again before addressing the issue. He then sent out a mechanic to clean up the mess, no apology, no nothing. The mechanic comes out with a bottle that says brake fluid on it. He starts spraying it all over the exterior and interior of my car. I ask him what he is doing and he assures me he is using cleaning liquid . It spreads the oil all over the place and is making the situation worse, so I tell him to leave. I go back inside once again. The rep makes me wait in line once again. I tell him what happened. He said there is nothing they can do, no refund, no more customer service. He then tells me he won t engage with me until I stop being so angry . I then just left and had the car cleaned myself. These people are disgusting, lazy, and have no sense of customer service. If I had the time and energy, I d take them to court. Do not go here.

  Kleo Karahalis
4 weeks ago
Best place in town. Other places tried to sell me tires when I just needed a patch. Then when I finally needed tires, they gave me a great deal. Plus they rotate your tires when you get an oil change for free.

  Julie Belcher
3 weeks ago
I called Monday afternoon for a Tuesday drop off. The manager didn't want my name or number even though I asked. I dropped the car off before opening on Tuesday and left my keys in the drop box. I called Tuesday at 1 pm to check on the car and was told "we didn't know why it was here". He then said he would take care of it now. He called back a half hour later and told me that the nut was on so tight that they were afraid to strip it and they couldn't do the oil change. I got my keys and went home. On the way home, the car began to smell of exhaust. The next day I took it to an auto body because the smell was concerning. The mechanic at Monro had put a hole in the oil cap and the fumes were coming into the car.

  Nay Gaston
3 weeks ago
I truly appreciate how this Auto center was able to address issues I had with my vehicle and fixed the issues. Everyone, here is very nice to work with and I'm pleased with the service I recieved. Additional thanks again to Francois, for your help!

  Clyde Cash
2 months ago
I would not Recommend you bring your car here. They did a Simple oil change they over filled my oil luckily I checked it. And I also asked for a Alignment and they left my Tie Rod in Front loose never will they touch my car again The Brockton Store.

  Shekinah Manigault
5 months ago
I stopped in here last week and asked if they did tire repairs/plugs. The gentleman at the desk said they did but it would be hours before they could get to my car. He then offered to come out and look at it to make sure that s what I needed. Cool! As we are approaching the car he was already saying it couldn t be fixed. This was shocking to me since he barely looked at. He very confidently told me that it could not be repaired and that I needed a whole new tire. In addition to the tire I originally came in for he also told me I would need to change the fronts ones too. Again, scratching my head because I don t know how you decide from one glance that I needed 3 new tires but that s what he told me. He started to ramble on and on about the tread and that s when it became crystal clear to me what this really was about. I may not be a mechanic, but I do know the difference in a tire that has tread and one that doesn t. Also, as someone who keeps their regularly scheduled maintenance appointments if there were an issue with my tires my TRUSTED service center would have already brought this to my attention. Needless to say, I went to my regular auto service center when they reopened and was told that there was a nail in the tire and that it just needed a $25 plug not a new tire. If you didn t have time to do it just say that. There is nothing I dislike more than dishonesty or people trying to take advantage of other people. This place is a hard NO for me. If you are thinking of going here I would strongly suggest that you get somebody else to do it.

  Michael Reed
a month ago
Ordered tires through TireRack, shipped to the store. Paid to have them mounted and balanced, they were not balanced. All the rims had the wheights removed, they did not put any wheights back on. There was a distinct vibration when going over 50mph. Avoid this place, how can you screw up a simple mount and balance?

  Colin McGibbon
a year ago
It is refreshing to have kind, pleasant staff greet you as you enter an establishment. Everyone was very nice, and patient - even though I annoyingly walked in near closing time. They had good advise but didn't have the tire for my repair. Fortunately, they contacted a sister store which had the tire, and they waited till I got there to solve the problem. Thanks for a great experience.

  Susan Boyd
2 months ago
Always a great experience at Monro. They are true professionals! Never worry about my car after leaving there.

  LaDawn B
3 weeks ago
Great location and for those who are not car repair savvy and also women, Monro Tire on Belmont St Brockton is the place to go. They will take care of your car.

  nana king
a month ago
Bought 4 run flats in February...Received fast and professional service from the Manager Francois and the mechanic Alex...Thank you

  Dottie Peterson
a month ago
Made appt. For 9:00 a.m. at 4:00p.m. I had to go in and find out what was happening. Just there for an oil change. Called 2x while it was there but they say they had the wrong number. Terrible service!

  Michelle Cardillo
2 weeks ago
I would highly recommend visiting MONRO for Auto and Tire Services. MONRO provided a reasonably priced service by friendly knowledgeable staff.

  DJ
10 months ago
I drive a high end 2021 Audi and the manager gave me a similar comparable price to the Civic customer who posted prior. The manager gave me a very reasonable price and compared to Dealership the price is extraordinarily lower. The manager took the time to explain to me my options in brake packages, also explained the features and benefits which explains the the price packages. He also offered finance, in which Dealerships dont have. I have been a customer for a long time in this location, and in owning a very expensive vehicle i find this location to be reasonable in pricing. In closing i really enjoy the service, the warmth welcoming and the honesty they provide the minute i walk in. The manager was very courteous and very professional, and in todays time. Its hard to find such individuals.Highly recommend this Monro in Brockton. Regardless of its negative reviews. Good service its hard to find, and you cant put a price on that. Thanks for reading

  Karima Chaplin
10 months ago
Went to get an estimate for brake pads and rotors for the front of my 2014 Honda Civic and was told it would cost $650 each side. $1300! And when I asked about the high price, I was told they "shine it, grease it and keep it nice and clean." Not even the dealer charge that much!

  Lauren Donovan
a year ago
Monro auto services in Brockton has by far the absolute best and courteous customer service ever. I was worried of being taken advantage of because I knew nothing about cars. My car started over heating as I drove it and I brought it directly to the closest mechanic which Thank God was them. They squeezed me in and fixed my car perfectly. They went above and beyond to help me even after it was fixed. Even though I am no longer from this area they will be my go to for any and everything. Thank you to the manager Andrew and the mechanic bill and everyone at monro. I love you guys and will not go anywhere else to fix or check my car. I truly appreciate them all for making me and my safety a priority. Thank You, I cannot say it enough.

  Jessica Hoffman
a month ago
the Mechanics are awesome and the customer service at the desk is great

  Ebony Rose
a year ago
Came here to get my check engine light looked at and the customer service I received was unbelievable. Very friendly atmosphere, explained things clearly, and D went out her way of picking up a part from the dealership. Excellent service and will continue to go back. Thank you

  James Elliot
7 months ago
Great experience and will be using them again for my automotive needs. Great service and reasonably priced

  Nicole Modes
a year ago
Took my car for an oil change and upon pickup was told about "issues" they found recommending over $700 in repairs. Informed them that I would be bringing my car to my local mechanic where I paid $150 and was informed they inaccurately "diagnosed" my car. My strong belief is that I was viewed as easy prey as a woman with limited knowledge of cars, especially evidenced by the condescending way I was spoken to. I do however know to get a 2nd opinion from a local mechanic that I trust. I will not be going back for any future work including oil changes. Beware.

  P Turner
11 months ago
Went to Monroe after another tire place told me 'well, your tires look uneven, the vibration could be caused by abroken tie rod, etc.,. The tech at Monroe balanced the tire, and just like that, the vibration was gone. They also mount tires that are not purchased at their location. Friendly, fast, and reasonable.

  Joseph Clinton
2 weeks ago
Today Pinardy Francois was super. He and the other workers at Monro brake and tire were excellent.I recommend car repairs go there.

  Andy
2 years ago
I made an appointment to get my car diagnosed. I have been having some issues that I wanted fixed. I made the appointment a week in advance. Before heading there in the morning I called and asked roughly how long it would be to do the diagnostic. I would be without a car and no way to get home. The technician told me it would be roughly an hour to two hours at max. When I arrived I left my key and he took my number and said he would call me when it was ready.I had arranged to visit a friend who lived close by while waiting for the car. After 4 hours, I still hadn't received a phone call. So I called them, the technician explained that "they had not gotten around to the diagnostic yet and that they were stuck on some other jobs".Absolutely unreasonable, I immediately went back to the shop and took my keys and left with my car. Would not recommend!

  Kevin Gill
a year ago
I had a pain in the @ss repair to change the battery that was located under everything. I took my car to 2 different shops that didn t want to touch it. But these guys were very efficient and honest and very glad I came here. 5 stars!

  Mara Kuhn
a year ago
They went way above and beyond! I was driving through the Boston area when I blew a tire. I was afraid of being taken advantage of because I was from out of town and had to be able to drive home, all the way to Arkansas. After researching tire shops in the area I called Monro. Bill said he didn't have the tire I needed but to come down and he would see if he could help. I did, and he had a solution, although not perfect. I knew when he suggested others (competition) in the area that might be able to help me better, that he really cared about my well-being and was not trying to take advantage.They got in me right away and changed my tire. As we waited we noticed they had several repeat customers, and I wasn't surprised. They really helped make a bad situation so much better. I was able to continue on with the rest of my trip without worry.Then, after I had driven about five hours down the road, Bill called and asked me if I left a bag with some valuables. I did and my heart dropped. Bill locked it up for me that night. The next day I talked with the manager, Andrew. He said he would mail me my bag. He texted me a copy of the tracking number so I would have peace of mind while waiting on it to come.I cannot express how much this meant to me. They had already gone above and beyond, and then went even further. I wish I lived in the Brockton area so I could be a repeat customer. My fears of being taken advantage of were not only dissolved, but they went out of their way to help me, make sure I made it home safely, AND that my valuables made it to Arkansas. If I could give them more than 5 stars, I would!

  Danyelle
a year ago
These are the nicest guys. Ed is such a sweetheart. I stick with Monro for all my cars needs. I definitely give them a 10/10Ed has left, however they still took care of me. Thankfully I had nails that could be sealed. They were honest and didn't con me i nto tires. Thanks again!! The woman is super nice that's there and for me in!! Will continue business here!

  Edward BYRON
a year ago
Stay clear away from this place. I am a former employee. Former store manager. This place is coming apart. I was terminated for getting in an argument with another technician. Money is added into the bill you don't know about that you are forced to pay.The only technician there Bill is a hack and takes a lot of shortcuts. People think he is great but if they only knew the truth. Pleasefind a more reputable shop because you are being ripped off. Labor rate is 160.00 an hour when other shops around are 90-110 an hour.......PLEASE find another shop this place is HORRIBLE....

  Leo the Kind
2 years ago
These guys are the best of the best. They ve taken care of both my vehicles and I ve always had a pleasant experience. Recently went in for an oil change and it took a bit longer than expected so Dana gave me a discount of $20 which I was thankful for.