Herb Chambers Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kenneth Shaw
6 months ago
I have purchased several vehicles from this dealership and have had my vehicles regularly serviced here. Unfortunately the Service Advisor I have recently dealt with has not met my needs. This advisor lack s personality, customer skills and being able to accommodate me. He also lacks knowledge of my service requests. The service at this dealership is adequate however be aware that some of the procedures are only done on certain days causing you to have your vehicle serviced on multiple visits. I ve always left a positive feedback however based on my recent visits I regretfully am unable to leave a positive feedback. Especially with the Service Advisor I have recently dealt with.

  brad harkavy
6 months ago
Easy peasy. They had techs available to work on my Mach E without a multi week wait and fixed my issue under warranty. Communicated well. After hours drip off and pick up. Worth the drive.

  Kimberly and Patrick Thomas
4 weeks ago
Had my starter replaced... thought i wasn'tbeing treated right but the service manager John was able to figure things out and I'm very happy with the results.

  John Foley
5 months ago
After my experience having my truck repaired and dealing with the service advisor Paul Martin I would not recommend this dealership for and repairs even for my worst enemy. The advisor can't return phone calls. I was overcharged for several parts even after asking my advisor why the parts charged were over double the list price from their parts department. They left my windows open and filled my interior with dust from the body shop even though I never had my truck in for any body work. My advisor Paul repeatedly told me he would call me back but after several days of waiting I had to go see him for myself to find out the status of my truck. Overall I would give 0 stars if I could.WOULDN'T RECOMMEND TO ANYONE!!!!!

  Mike M
6 months ago
My experience with Paul was educational for me. He was very knowledgeable about every aspect of my repair. Yes I would use them again because of my experience with Paul..But the price you would think ford wold not charge for diagnostic services, if there doing the job. That's the only issue. Truck was repaired in a timely fashion aswell . Thank you Paul.

  Claude James
8 months ago
The customer service was great! Paul was great with communicating with me about what was needed for repairs, setting me up with a rental, and letting me know when my car was done. I love that my car runs so well now! The one problem was the price of parts. I know this isn't really on the dealership and their service team but it was really pricy. Also communicating the final price and how much different it was from the quote that I received. All in all, I will definitely be going back for other repairs that I need!

  Sheryl Larkin
6 months ago
I would like to thank Cindy and the entire service department for taking excellent care in repairing my car. I'm sure that the sales department is equally as competent and friendly and I would not hesitate to buy a car from them in my next purchase. I highly recommend them.

  Maryann Noonan
7 months ago
Scheduled an oil change and fluid check. The Works as Herb Chambers like to call it. Was greeted when I got there immediately by Paul Martin I thought I needed one of my air filters checked it looked into that for me on my history. We had a plea in our discussion led to my needing an inspection sticker. He said that I could be done Saturday while I was there. I couldn t be happier, that would leave me more time in my day as I was gonna go elsewhere for that. Well, they were working on my car Paul asked me to come talk to him were bad that I would need rotors and pads we discussed the cost of that. And that it could be done during this visit. Well nobody likes to get this expensive news in my mind. I m thinking all of this can be done on the day I plan to bring the car in. All the stuff that was in the day and it was a stormy day couldn t have been more pleasant and amicable and this time around five stars, Herb Chambers thank you, Paul Martin.

  Victoria Grady
6 months ago
As always great service. Got me in and out quick. Dog friendly dealership! Frederica loves her F150. Thank youServices: Air & cabin filter replacement, Tire rotations, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Tire rotations, Auto maintenance, Oil change

  Greg S
7 months ago
Drew and the service dep were excellent. A couple years ago I had had a not-so-great experience, but this last visit changed my mind. I ll be going back in the future.Biggest thing that impressed me was the honesty and communication. Drew and Amy seemed to truly care about helping me and didn t treat me like other dealerships have.

  Jacqueline Creaven
8 months ago
My Ford Bronco Sport had a recall for something in the engine. I also had the works done with oil change, etc. service was quickly done while I waited. Cindy in the service department was so helpful. She was very nice and answered all my questions. She was excellent and I was very happy with the service today.

  Mel Perdomo
a year ago
These guys are the best!! Drop my car off with an appointment at 7am. Got a text back within 2 hours car is done. Great job definitely will be back. They know what they are doing!! Thank you Jack for listening to me and taking care of the issue

  Bonnie Phillips
9 months ago
It was my first time at Herb Chambers of Braintree to get my vehicle serviced and I had a great experience! The facility was nice and clean and all employees were friendly and knowledgeable. I was very happy with my Service Advisor, Paul he made sure to let me know that they would be putting full synthetic oil into my car (my request), usually I have to make this request multiple times for it to be done and then sometimes it is still overlooked. I was in and out in under an hour and a half, which is a very reasonable timeframe. Overall great experience and I will be returning the next time my car needs to be serviced.Services: Auto maintenance, Oil change

  Mary Forrester
7 months ago
Excellent service. We were able to get sn appointment right away. Completed the work quickly and under the time estimated. Definitely recommend Herb Chambers for servicing your vehicle.

  Hershey 07
6 months ago
Never a good thing when your water pump goes but after taking it to a closer dealership to basically have tge car sit there for two weeks because they don t have the staff to fix it. I had it towed to herb chambers in Braintree. The next day I was told what was wrong and how much it cost.Thanks Drew at herb chambers so nice to deal with and a big shout out to Andy who was there on pick up day and explained everything that they did.Best service department by far at herb chambers ford in Braintree.Service: Engine repair

  Kenneth Garvin
10 months ago
My car battery started leaking and I had to jump it to get the car started. I needed to replace it ASAP. I had an appointment scheduled for June sixth to get some other things done but when this happened I decided to stop by the service center to see if they could replace my battery and take care of some of the other things, and would you believe they were able to accommodate me on short notice. Outstanding!Services: Tire rotations, Auto maintenance

  Frikk Samuelsen
7 months ago
Great service and communication. Very professional place. Paul kept me updated about what they were doing to my car while I was waiting. Will definitely go back here for service!

  Edward Kilnapp
6 months ago
Herb Chambers service personnel were able to diagnose a tough electrical problem and perform repairs in a timely fashion UNDER BUDGET and the car runs great. I would use Herb Chambers for my auto work anytime with great confidence!Services: Electrical repair, Auto brake repairServices: Electrical repair, Auto brake repair

  Evette Neville
a year ago
I went to Herb Chambers to have my car inspected. They were the nicest people. Very accommodating. I didn't have a copy of my registration, Jack who assisted me, waited patiently for me to pull up my records and he helped me find the documents I needed. Everyone was very pleasant and I was in and out in no time. The facility was clean and everyone had a kind disposition. I will definitely recommend and will be going back if I need service.Service: Vehicle Inspection

  love jazz
8 months ago
Cindy in Customer service was Superior. saved me almost $4000 in my A/C replacement from my warranty she's kept my informed Throughout the whole process. If you ever need to you there for anything ask for Cindy to Represent your service needs.Thanks Cindy for your Superior serviceServices: Auto battery replacement, Auto A/C recharge, Auto engine tuning, Tire rotations, Vehicle Inspection, Auto A/C replacement, Air conditioning, Auto maintenance, Battery, Oil change

  Karl Buder
a year ago
60,000 mile comprehensive checkup. As usual, we were impressed with the quality and professionalism of the service staff. The work was done right and the cost was reasonable. We live on an island and have to take a ferry and drive 70+ miles to get there. It s well worth the effort.Service: Auto maintenanceService: Auto maintenance

  Allan Harris
9 months ago
Another great service experience. Took care of a recall, COVID-caused missing part refit and an oil change in less than 2 hours. Waiting room is very comfy and a perfect place to tee up my laptop and work.

  Patricia C.
9 months ago
I love coming to Herb Chambers Braintree. The staff is amazing and always helpful.The brake hose on my Ford truck blew! I dropped it off the night before and picked it up after work. I would've given a 5 star if it was freeGreat service

  James Elliot
8 months ago
"Simply The Best" best in customer service, facilities and operations. Definitely Jay Larkin is your guy if you need anything.Services: General repairs & maintenance, Tire rotations, Auto maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  Robert Doneghey
a year ago
I brought my vehicle in for a recall, and while there, I had new battery installed. The service was outstanding! The Service Dept took me right away. The work was completed in 1/2 the time initially given to me. The auto technician was courteous, professional and knowledgeable. He explained everything in "layman's terms". A very pleasant experience. I highly recommend Herb Chambers in Braintree.Service: Auto battery replacement

  John Ouellette
9 months ago
Paul was nice, cordial and respectful of my time due to work. He was able to get my inspection done quick and easy and also was flexible for the recall that needs to be fixed.Service: Vehicle InspectionService: Vehicle Inspection

  Kristin Taylor
7 months ago
Paul was very helpful getting my Explorer in and getting me taken care of. I got it back and running in a timely fashion. I will be using Herb Chambers Ford for all my service from now on.Services: Auto exhaust system repair, General repairs & maintenance, Engine repairServices: Auto exhaust system repair, General repairs & maintenance, Engine repair

  Larry Keefe
6 months ago
Service was great. I believe you should post a sign in your waiting room limiting cell phone use.I sat beside a man for an hour talking on his phone.

  sean killilea
10 months ago
Outstanding job as always. Huge shout out to to Mr. Nguyen for going way above and beyond for making sure not only my vehicle was safe to drive but being incredibly patient with my questions. Completely explained everything even a novice could understand. An amazing asset to your corporation. His attention to detail made sure my family and friends we will always remain loyal Herb Chambers customers. Thank you all at the Braintree location for another great experience. They should be getting 10 stars.Service: Auto maintenance

  denise King
8 months ago
Prompt assistance and clear communications. I thought my car would be an all day job but was all checked and ready early. Really liked how Paul could pull up my cars service history and remind me of prior work I d had done!!