O'Connor Hardware
4.7 (1139)
446 Boston Rd, Billerica, MA 01821
(978) 663-3520
oconnorhardware.com
Claimed
Enduring neighborhood hardware store selling home repair goods, lawn & garden items & pet supplies.
Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dalton Griebel
2 weeks ago
Yesterday I placed an online order for an in store pickup for a YETI lunch box. 10 minutes later I get a call from Kevin letting me know that they have the item but it is slightly scuffed. He took care of me and even sent me photos of the markings. I live 45 minutes away and he didn t want me to drive there and be disappointed. I m grateful for this above and beyond customer service, and how quick and honest the communication was. I ve never shopped here before, but after this experience it won t be my last time. Thanks Kevin!
Brian Guilmette
a month ago
Beautiful store. Nice setup. Plenty of people to help. Great spot for Fox farm products and a nice bin outside with cardboard to keep your ride clean.
Bill Meier
4 months ago
Huge store and a great selection of items. People are standing by the ends of the aisles to help you out. Unlike some other stores where you can never find anybody... Very helpful. Check out was fast and easy and they have dividers at checkout. Highly recommend! Update: 12/9/23 Went to get a leaf blower. Very complex, you check in here, go there, come back somewhere else, in and out of the store. Very annoying! Somehow they made my rental for one month rather than 4 hours! So they had to redo the contract.
William Heffner
3 weeks ago
They sell used tennis balls for $0.50 each for the dogs. Some good deals on Carhart stuff. Nice young gals at the registers. It's a nicely kept place.
Tara Kirby
a month ago
Picked up eclipse glasses for April. It is great that they have such variety. Good discounts on Christmas inventory, too.
Peggy Doyle
5 months ago
I continue to shop at OConnor /Ace hardware because of the personalized service. Fran and Roger in Rentals were so helpful and went out of their way to give me information and help me choose exactly what I needed. The bigger stores like Home Depot and Lowe's may have lower prices at times but they don't have the hands on customer interest like Ace.
Rob MacNeill
6 months ago
This place is much bigger and more well stocked than the Ace's I'm used to. Service and expertise was helpful and easy to get. I was impressed with their small motor/chainsaw area. It's a huge selection with repair services and people manning their desk.
Jonathan DeKock
2 months ago
O'Connor Hardware always has the parts you need and the service and staff are very nice and helpful. This is so much better than going to one of the big box hardware stores, I pick them every time.
Gary Chandonnet
4 months ago
I love this store. You can get personalized service that you won t get at Home Depot or Lowe s. When you ask somebody a question they actually know what they re talking about. It s refreshing to be honest.
Eddie Chico
3 months ago
As US Army veteran of over 20 years I do not expect special treatment, but I do expect human decency and not to be spoken with condescending tones, or spoken to like a 3rd grader. They used every excuse possible not to help me. I don't not recommend this place.
Keith Hollins
5 months ago
Every Ace Hardware that I have ever been into has people at the door waiting to help you as you walk in. They know where everything is. They are polite, friendly, respectful, knowledgeable, and I wish there was a tip jar at every register. I quit Home Depot after going in there just a few times. Ace hardware beats them, hands-down!!
Kevin Ceurvels
2 months ago
My experiences at O'Connors Hardware are all satisfying because the workers will explain items as well as how to use the item that you bought. I would recommend this hardware store to anyone that asks.
Trevor Bass
6 months ago
Great hardware store with a huge selection and great prices. For my novice self, they truly differentiate themselves with their extremely friendly customer service. I also appreciate the vast inventory - they have everything! Whether you're a novice or a pro, you can't go wrong.
Kristine Philis
9 months ago
I just adore this location. In general, people are really helpful. The cashiers are kind, and the store provides everything I need. I've only encountered one employee that was uninterested in helping me. Clearly, she was having a rough day. I suppose we have a right to it. I want to again soon to check if her attitude toward the customers has improved. Apart than that, it's a fantastic location. That hardware store is fantastic.
Lauren T
5 months ago
Amazing Ace! They literally have EVERYTHING at this place. Love going here for all my painting needs when I m in the area!
Barbara Foristall
5 months ago
Lindsay at the customer service desk was very pleasant and helpful. Along with Dan who went above and beyond assisting me. Highly recommend O Conner.
Austin Pease
4 months ago
They have so much different stuff here, it's honestly ridiculous. The employees are very helpful as well.
Joseph Cavallaro
5 months ago
Great Hardware Store. A full line of products, probably everything a big box store carries. Friendly and helpful staff as well.
Daniel Alperin
4 months ago
Top Hardware store! Plenty of knowledgeable help to assist you in every department. Good prices too
Lancer
4 days ago
As most places have, going downhill, to say the least. They have literally turned their back on their core customers.They keep cutting back in areas, that a lot of small biz guys need. No more dingo rentals.Well I guess you understand the revenue you will loose with not renting equipment that is needed and used. But I bet you didn't account for all the sales you will loose, that goes with the rentals, like the seed, fertilizer, and all other items that I get when I am there.I use to see the value of shopping there and paying little more because it's not home depot. At this point what's the difference between O'Connor and Home Depot, nothing except cost and on that fact alone, O'Connor looses. You forced me to use Home Depot so I may as well with all my purchases.What a shame that a landmark business, is loosing its charme, it's expertise, and mostly importantly you core customers.You turn your back on us, we will turn our wallets elsewhere.
Giammarco Domenic
a month ago
You'll pay more than the box store but you'll get awesome customer service.
Darts Organic
7 months ago
Awesome store huge variety and stock. Good group of 3 guys helped me load my oversized shed into my van. Truly appreciated, great experience overall.
Yuli Friedman
4 months ago
It s the best hardware store around. Great selection, helpful staff.
Jim Gettys
2 months ago
Good classic hardware store, refreshingly different from big home center "big box" stores. Good help. Good hardware and fastener selection. And they had the chain for the chainsaw I bought at Lowe's, that Lowe's does not seem to stock! I know who will get my business next time...I should have learned... Lowe's didn't have the drainage stone I needed and O'Connor did!
VIVIAN CUCCHIARA
a year ago
LOVE this place! Usually everyone is super kind. Cashiers are great, this place has everything you need, and more. Only had one worker be indifferent to me. She must have been having a bad day. I guess we are entitled. I'll go back soon, and see if she developed a better attitude toward the patrons. Other than that, one of my favorite places. Great hardware store.
Sheila Galvin
3 months ago
Great selection and great prices incredible customer service
Jim
a month ago
This place has absolutely everything you may need!
Michael Duggan
4 months ago
Always find what I need at an affordable price. Today needed thermocouple for a gas furnace
J. Roberto Garcia
7 months ago
I do not recommend. The return policy is far worse than that of the HD s. And the quality of the products is poor. Had a mower fail on my first mow two days after purchasing.
Glenn Heyl
6 months ago
This had been my "go too" hardware store for a very long time. They have what I need as a reasonable price