J. White's Automotive LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erik Bullerjahn
2 years ago
The team at J. White s is exceptional. I had been looking for a late eighties/early nineties Ex MoD Land Rover Defender 110 soft top for quite some time. I was in touch with the J. White team at the start of my search. Owning this particular vehicle has been a dream of mine since I was a child. After finally finding a vehicle that passed my initial inspection (frame and bulkhead looked good, ran and shifted well (for an old LR!), I had the vehicle trucked to the team at J. White s for a detailed 3+ hour pre-purchase inspection. The report that was provided to me after the inspection was incredibly detailed and thorough. The report provided me with exceptional knowledge about the vehicle which in turn allowed me to confidently make the decision that I wanted to pursue purchasing the vehicle. In addition, with the report in hand I already knew what work was going to need to be done (with parts and labor costs included) which allowed me to know what the purchase price needed to be to stay within my budget. I also appreciated that the report was broken down by priority, with safety being paramount; need to do now, 6 +/- months from now and then things to do that would bring the truck back to more of its original military roots (the convoy lighting system, dashboard, etc.) the fun stuff for me. Once I purchased the truck the work began on making the truck safe and reliable as well as taking care of a few other odds and ends. This process took a few weeks to complete as some parts needed to be ordered from Europe. During that process Shirley kept me up to date every few days to let me know what was happening with my vehicle, even if the update was just that they were waiting for parts. What has truly compelled me to write this review was the experience I had picking up my vehicle. The final invoice was exactly what was quoted in the pre-purchase inspection report there were absolutely no surprises no gotchas no BS. In addition, Peter showed me all the work that had been done on the vehicle and explained everything - he was like a proud father talking about one of his children before letting them leave home. Peter made me feel that he and the team at J. Whites were personally invested in my vehicle. It has been 3 weeks since I picked up my vehicle and the vehicle is running flawlessly. J. Whites will be the caretakers for my 110 while it is in my possession.The people at J. White s not only care about what they are doing but are clearly passionate about the vehicles that they work on. J. Whites is a rare place where you see the off-road, Land Rover lifestyle and passion everywhere you look. Ask Shirley, Jeff and especially Peter what they drive they talk the talk and clearly walk the walk Services: Carburetor cleaning, Electrical repair, Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Engine repair, Wheel alignment, Brakes, Battery, Oil change

  Natasha Heimrath
a year ago
From the first call, J White delivered. Their customer service is off the charts! Will, Shirley and our technician, Keith, made a very anxious and stressful situation feel a little less crazy...we encountered the 'perfect storm' with our Range Rover. J white did everything to ease the worry...they are truly a rare find in this day and age. We are now loyal customers!Services: Air & cabin filter replacement, Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto maintenance, Battery, Oil change

  Chuck Blevens
7 years ago
My wife and I have just moved from Seattle and I was in immediate need of a specialized Land Rover shop to fix some much-needed issues with my 1988 Defender 90. I discovered J. White's Automotive after my own extensive reading of other online reviews and comparisons, and took the leap of faith in handing over my Defender to them to troubleshoot, assess, and recommend solutions.While my Seattle shop was good - the team at J. White's is GREAT. The welcoming hospitality for a newcomer to the area - in addition to the transparency of the diagnosis and work done throughout -- has been my best auto repair experience ever. I can honestly say that as my truck is running the best it ever has since I've owned it.It's evident that Jeff, Shirley, and the entire team have a love for Land Rovers - as do those of us who own these old trucks. And that that translates to a team that really cares about the repair outcome and their customers' happiness with driving these old Rovers. For my truck - the team took their time in accurately diagnosing a serious issue with the rear differential, driveshafts, and noise resulting from a previously bad suspension lift. J. White's solution and repair have eliminated the issues, and I finally have confidence in driving the Defender."Do you want it done now, or do you want it done right?"One word of advice for customers: BE PATIENT and allow the J. White's team to complete a thorough and accurate diagnosis. It's easy to rush a shop to just do "the easy fix," but with patience, you'll be better off with a repair by them that lasts awhile.In general - J. White's earned my business. I won't go to another Land Rover shop, and happy that I've found a shop with know-how, courtesy, and integrity.

  Tim McCain
10 years ago
My family owns several older model Land Rovers and Jaguars. I have been bringing them to J Whites since 2008. The experience has been infinitely better than the Rover or Jaguar dealerships. J Whites has the expertise to handle any of the quirkiness that British cars are occasionally known for. I have found the team to be both highly skilled and honest in all my dealings with them. They understand the meaning of customer service and go above and beyond in making sure the experience is as pleasant as possible for the customer. My vehicles have made visits to the shop for major repairs, proactive maintenance issues, and everything in between. I have complete confidence in J Whites to handle whatever repairs need to be made and perform the service at a fair price. Their expertise has allowed me to extend the life of my vehicles and I highly recommend J Whites Automotive.

  Kurt Rothschild
6 years ago
Update/ do yourself a favor do not even let them look at your Land Rover. These people are not to be trusted, They do not stand by their work.Went back to have more work done, worst mistake I could have made!Sincerely,KurtI have a 1967 NADA 109 Land Rover. I brought it into J. Whites Automotive to have general service done along with a brake job. They did an outstanding job on my Land Rover,. The service was so top notch that I got to tell you about it.In the past few years she has been showing her age in the way she been running. I use to have her picked up once a year on a flat bed and she was trucked up to VT for maintenance. I was going to put her up for sale after 20 plus years. Here is what happened: J Whites went through entire vehicle. The 109 now runs like it did in 1967! It never skips a beat; the steering is awesome with no play in the wheel. You can take your hand off the wheel and it now stops on a dime straight even time. J. White has got this rover running so good that I am keeping it and when I take it out I leave my AAA card at home. I highly recommend J Whites Automotive.

  Marc
8 years ago
Jeff and Shirley White, and their entire crew are the best! They've been maintaining our two cars (FIAT 500c and Mazda CX-9) since we bought them. They're excellent diagnosticians who figure out what's wrong, and never fix things speculatively. Everyone on staff is polite and professional, and I consider the Whites friends, as much as service providers. I highly recommend White's for anyone seeking auto maintenance and repair.(Most recent interaction: 4 wheel brake pads and discs on the FIAT about a week ago.)

  Gina Tegtmeier
4 years ago
Had a brake issue while visiting my daughter from New York. Left car in the parking lot on a Sunday, with an explanation and the key. Got a call early Monday, they had looked at it, gave us the estimate. Car was finished Tuesday, excellent updates via text, unbelievable customer service!!! Shirley, Jim and Jeff did a great job especially under the circumstances, very stressful for us. Prices were on point. Just wish they were closer so I could have my car serviced there. Thanks again!!!

  S G
7 years ago
We just relocated back to New England and have a 109 Station Wagon plus a Defender 90 in our family. We previously used a Land Rover dealership, who loved our cars and therefore went into our 'new' local Connecticut dealership to start a new relationship.Never have I felt so stupid for assuming that a dealership would want our business, I left feeling as if they couldn't have been less interesting in anything to do with our classic land Rovers. So we started searching further afield and gave J.White's a go.First impressions were good, as they were very communicative and clearly knew their vehicles, so we took my D90 in to get it Waxoyled (rustproofed) in preparation for the hard Winters here. I've never been so impressed with the thoroughness of a workshop. I don't have any concerns about corrosion now, allowing me to use it daily, as I love to do.Then we decided to buy a nearly new vehicle, a deal the local Land Rover dealership lost. But this decision meant we chose to sell the 109 Wagon, so we called Shirley, who took it in, assessed it thoroughly, stated an estimated value, and then sold it on commission for exactly that value. Very impressive!We're so happy (relieved too) to know the D90 has a repair shop in which we can place total trust, both in terms of honesty, and expertise.

  Katie Cook
3 years ago
They are great! Jeff, Shirley and their team are always very thorough and are extremely accommodating! Hard to find a car shop that is as thorough as they are. I have known them for years - they are always kind, pleasant and extremely helpful!! Highly recommend !!!! Their son Phil is a great add on to the team

  Catherine Poisson
3 years ago
They are true experts when it comes to Land Rover. If you are bringing your LR to a dealer and are not satisfied/appalled by the treatment and lack of care/shocked by the cost....do yourself a favor and bring them to J. White's. Everyone who works there, from the front to the back, knows what they are talking about, and actually has your best interests in mind. They take the time to thoroughly explain to you what is going on with your LR, suggest a course of action, and talk you through options. They truly care!!

  Lucy Campbell Pelsma
9 years ago
J. Whites Automotive is an outstanding automotive shop that's convenient to get to from Boston and they always have my best interest in mind. The team is very knowledgeable about our LR2 and are very clear in explaining any issues with my vehicle. I would highly recommend J. Whites Automotive to anyone - the staff is very friendly and the waiting room is very well equipped to make it a comfortable and productive wait!

  Scott Curtis
8 years ago
I have been going to J. White's since they opened the shop in Framingham, MA. I have a Jeep Wrangler and my wife drives a Volvo. We have both cars serviced at J. White's. I am always looking for new parts to put on the Wrangler and have had all aftermarket work done at this shop. They also do restores of Land Rovers, Jeeps, and all types of classic automobiles. Attention to detail in this shop is amazing. They make you feel like your part of the family. They have highly specialized mechanics that get assigned daily to the vehicles that are being serviced. I have read reviews for everything not just finding an auto repair shop. The first thing you do is Google the reviews. To be honest you have to take the good and the bad. Some people no matter what you do can't be made happy about anything. If your looking for a quality repair facility and you have had enough of the dealerships try this place out. People on the Cape and the Islands send their vehicles to this shop and there is a big reason why they do this. I stumbled upon J. White's and have seen fantastic mechanics come and go over the years. What keeps me coming back and trusting them is the customer service and highly trained professional on the staff. Your greeted with a smile and you have there complete attention even on a busy day. Don't just listen to my review stop by and chat with them. Start off with an oil change. Test drive the shop you will want to come back. That's how I found this place. I got tired of the dealerships and they didn't have the specialized mechanics for the type of work I wanted done. It's fun to just see what vehicles are being serviced for that day. I hope this review is helpful for people looking for an auto repair facility. Thanks, Scott Curtis (Shrewsbury, MA)

  craig listwor
10 years ago
Best place to have your auto services. The bottom line here is HONESTY! I just bought a used vehicle and it is going right over to J Whites to be checked out before my warranty expires. I know without a doubt it will be thoroughly gone over and if there is anything wrong I will know exactly what it is.I had a Range Rover Freelander that I got taken to the cleaners for { I bought it in NH, no lemon law } and ended up at J Whites, they told me even if I had a lot of $$$ they would not fix the car because it was junk,,, They let me store it there for about a month until an attorney straightened thing out and never charged me anything for the storage.I referred a friend of mine with a Freelander there and they were very happy,J Whites Automotive is the place to go, for top notch work, Honesty, and Super friendly staff!!!!

  Erin Showstead
10 years ago
I always bring my car here. Not only do they do repairs in a timely manner, you can't beat their customer service. I moved to the area five years ago, and after trying a few different mechanics, I found J White's and haven't had to go anywhere else. When I would need to leave my car for a few hours someone would even drive me to work and pick me back up. Great work, prices and most importantly, impressive customer service!

  stefan patyjewicz
4 years ago
This has been my go to repair shop since I moved to Metro West several years back.The owners are two of the nicest people I've met and on two occasions have saved me a ton of money advising against unnecessary repairs recommended by my dealership.The waiting room is pretty comfortable as well, so it's a good place to go if you need something done that day and need to wait there. Highly recommended.

  Mike M
4 years ago
Great establishment! Jeff, Shirley and staff always put their customers first, they greet you with a smile and their level of expertise is second to none. I wouldn't trust my vehicles with anyone else because of their attention to detail and excellent service! Thank you Jeff & Shirley

  Nels Anderson
6 years ago
J. White's provides great service for Land Rover owners -- their specialty. But they also work on other cars and trucks, and will work on most anything, including unusual vehicles that other mechanics won't touch.

  Jennifer Powers
3 years ago
Wonderful team! Fast, efficient, great work and very importantly a vast knowledge of the Classics and newer Land Rovers! Shirley has been top notch!!Services: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine tuning, Engine repair, Brakes, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine tuning, Engine repair, Brakes, Oil change

  Kathryn Bachhofer (KathrynB)
6 years ago
Our RV died on the highway and we were towed to a park n ride next door. I saw the sign and emailed to enquire about assistance. We received a reply Sunday evening saying we should come for coffee in the morning and could use the shower if we needed.They helped us diagnose, get parts, and assisted with repairs. In the end our bill was only for some antifreeze.Thanks to everyone!

  Richard Stratton
2 years ago
Since they have moved the location does not really work for me but I have followed based on their service and price point. I tend to get little up sell and can feel confident that if they offer advice i have never felt the hard push I could leave and think about what they are recommending. I like the team and would say that the new location is improved for the customers and waiting area.Services: Electrical repair, Oil change

  Something Else
6 years ago
Friendly atmosphere, experienced and informative specialists (Peter, at least I talked to him). They inspected my car and, even though if turned out to be OK, no push from their side. Would recommend J. Whites Automotive.

  I Y
7 years ago
No comment on quality of service, but the price they gave me was 40% more then the dealership. You would expect lower prices from small shops, but apparently that's not the case now daysReply to owner: your quote for spark plugs was $500, dealer charged me around $300 if not less...I forgot now.

  Michael Sepinuck
7 years ago
We here at Signarama Braintree are a subcontractor to J. White's Automotive. Everyone there is great to work with. They are always reachable and are great communicating back and forth about details for the project that is being worked on. I would highly recommend them.

  Ducky666
6 years ago
Took 6 days just to get a quote. No communication at all. Just got the run around then told our paying customers come first. What a joke. Then called back several times to harass me about this review. Even threatened me with a lawyer. AVOID THIS PLACE LIKE THE PLAGUE.

  Alex Kaplun
5 years ago
Good service. Experts in Land Roveres. Charge less than a dealer while offering better service and quality of work.

  Michele GH
8 years ago
J. White's is the most trustworthy and competent automotive repair shop I have ever experienced. I recommend them wholeheartedly.

  donald buchanan
3 years ago
Just drove up from Tidewater Va. to drop off Ol' Girl for a frame replacement!Land Rover Nirvana in MA!

  Tim Guman
6 years ago
I've been here twice so far for my Civic. Great service, they got the work done fast both times.

  Sandy Gross
a month ago
Excellent

  Kevin Dowd
a year ago
If you have a land Rover, it's the right place