Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Connie Bernazar
a month ago
Great service by staff. Nice crew. Robert is very diligent scheduling appointments. Nice clean bathroom and area. TV in waiting area. Plenty of parking. Business located in a busy road on Rt 12. Take your time pulling out of driveway. I was there for a change of tires that I bought online and they arrived to the store within a day, that was convenient! Completely satisfied
Ezio Auditore
2 weeks ago
Excellent place to go to get your car repairs done with fast service. The staff is very knowledgeable and willing to go the extra mile to help their customers open. I will be a customer for life.
Janisse Castro
2 months ago
Went to get an oil change today for the first time by myself so I was a little nervous since I m a young woman. But I was able to stay in my car and the staff was extremely friendly and understanding with me. Definitely recommended and I will be returning for sure.
Nicole Anuszczyk
2 months ago
Southbridge Auburn is my favorite Jiffy Lube; in addition to the oil change options, manager Chris and a number of his team are also certified as full service technicians and one bay in their garage is dedicated to customers in need of a variety of repairs (not everything you can imagine, for safety or time/space reasons, but a lot!). I ve been working with them for a little over two years and despite preferring that (all) repair shops put higher prices on labor and instead offer parts closer to cost, which my little review isn t going to change lol, I don t feel like I m being overcharged and their waiting areas, restroom, and front desk area are maintained as well as the shop itself. I have keen housekeeping eyes and having seen many a business that doesn t put much care into their appearance, it s just another pro, here. I highly recommend Jiffy Lube full service in Auburn, MA, on Southbridge. Say hi to Chris and Robert, and Gage!
Gabrielle Bakerlis
2 months ago
My husband and I have been coming to this location for the past three years. Each time oil change visit was smooth and the staff friendly.We recently move to a different state and got new plates on our cars. Today, I came in for an oil change on my husbands car. Carl mmediately told me the car had never been here before. (Mt husband has a pin hole oil leak and so he gets oil changes every three or so months.) I explained the new plates and tried to give him the old plate instead he spoke over me and continued to point out that this vehicle can only take the two most expensive options for oil changes. I again tried to explain we have never paid more than $70 here prior to hisilitary discount. He continued to speak over me. I called my husband to share my confusion and in the end he told me to just get rhe cheaper option and get out of there. Not all the staff here are bad apples, as some of them are very friendly and knowledgeable, however I can't say we'll bring any of our cars back here again.
Dan Stewart
2 months ago
I paid 50 dollars extra to have the cabin filter replaced only to now have it rattling every time I turn the air on. Your shop isn't in my home town so now, I'll either have to fix it myself or tolerate it until I can get back out there. For the 150 dollar price point on an pil change, a simple thing like that should be checked before I leave.
Jess c
2 months ago
I went here for a headlight restoration and during that visit I was told by an employee they did do brake jobs there. I was unaware that they did those types of jobs there. Time is an issue for me and I was told It could be done in about 2 hours. I made an appt few days following and had them done. The employee who was there the day I originally visited did not do the work on the brakes. Fast forward 7 months later, After hearing a noise Ive never heard on a car before, went and had it checked out. Only to be told that whoever did my front brakes did a rush hack job and didnt lubricate and grease anything and my calipher froze up and had to be replaced. I contacted Chris the manager and they looked up my invoice verified the date I was there and was told my complaint and video from the shop showing my brake frozen would be sent to owner and they would review cameras and that their guys dont do that kind of stuff . I would be contacted after it was confirmed or denied they were installed incorrectly. Well it s been 2 1/2 weeks no calls no emails or no refund on the poor quality work. Absolutely zero accountability. I will NEVER go to this or any other jiffy lube for any service again and I advise any one else not too unless you want to risk big expenses to your vehicle because of improper work. My next steps are to the BBB.
Tom Perras
a month ago
I cant say enough positive things about this place.Impeccable team that takes great pride in the services they provide.Quick with answers and/or suggestions to any automotive questions I have.Oil changes, headlight restoration, wipers, tires, etc, they do it all!Can't give this team enough props, so ill keep sending anyone their way.
Chris Beaumont
4 days ago
Robert and David were both top notch! Great service. I will definitely be returning.
Erica Friend
2 weeks ago
Jiffylube Auburn Ma does an excellent job getting you in and out and are thorough in their work. The techs are very friendly and helpful.
Hailey Lefebvre
2 months ago
The gentleman here are so awesome! Quick speedy oil change ! They were so helpful with everything! Above and beyond on quality and service
Brianna Libbey Lajoie
5 months ago
Always great service in my opinion! Honest with you about what they can offer you. Plenty of ways you can get deals and quality service I always come here for my oil change and I just got tires here as well
M ASCA
5 months ago
Thanks to Chris and his team for the great service. They were able to catch and alternator failure (Original GM and 13 years old) and replace it during my oil change and battery check.
Robin Jacks
4 months ago
Very professional and kind staff, knowledgeable, never pushy about adding on services. I come out of my way to get serviced at this Jiffy Lube. They're well worth the detour!
Jonah
7 months ago
I have used jiffy lube to mainly deal with same-day repairs for my car to pass inspection and other issues that have come up. They've been very convenient for it and I was lucky enough that they were willing and able to work on my vehicle. But I will say it's not perfect as one time a large torque wrench was left in my engine bay and I was called from jiffy lube on my way home to come back and drop off their torque wrench that they left in my vehicle. I'm glad no damage was done and nothing fell deeper into the engine while I was driving but that's very scary. I also had an appointment with them to figure out a CAT check engine light I had gotten and they said that they did not have the O2 sensor in stock to replace the part but they would call me back when they have ordered it in and they can install a brand new one in my car and they never called me back. I gave them some time and after a while I ended up calling them again about the same issue and they told me that they weren't going to do it and they're not just going to throw parts at my vehicle to fix a catalytic converter light even though they were the ones that were already planning on installing that part on my car? Lastly I had asked them check my brakes because I felt like they were very spongy and weak. I was told that my brakes were completely fine, I was still in doubt and I booked an appointment with an actual automotive place. They told me that my brake calipers were frozen shut and my rotors were in horrible condition. After that, my car brakes 10x better. For extremely simple things jiffy lube is a convenient place to use but don't expect them to go any deeper with issues or repairs. It's better just to book an appointment with an actual automotive repair center.
Danny C. (Reviewer Super Star)
5 months ago
The place had a huge line. The guys working on my car were very nice and friendly though. They helped out allot. They even answered a few questions I had. It s been a few weeks though and I think they knocked the throttle sensor off which is pretty bad.
Marie Dallaire
5 months ago
They want to sell you $100 air filters (insane markup and arguably the easiest thing to do yourself) on an already $100 oil change (an outrageous price). Hate that they re allowed to take anything out of your car to show you when it has nothing to do with what you originally asked for. Don t be upsold, do your research before saying yes.
Kari Krise
2 months ago
Excellent service. Reminded me that I need an oil change every 5000 miles not 12000.My bad.
Frank AYYILDIZ
4 years ago
These guys are awesome. They are very friendly and helpful. It only took 10 minutes. If you are reading this make sure you set up the route here to get an oil change !
Wil Aybar
5 months ago
Quick service, manager explained all the work in detail and even accepted a jiffy lube coupon. Waiting room was comfy..
John Canavan
a month ago
Chris and Carl were very professional and answered all of my questions. They even spotted a light out (I don't think I would have noticed, since it was a break light).
Jeffrey Fielding
a month ago
Guy gave me attitude about my window being rolled all the way up, like I was supposed to know that it was supposed to be rolled down or something. relax bro, I didn t know. lAsT WeEk sOmEoNe wAs fIdDlInG WiTh tHeIr rAdIo aNd aCcIdEnTaLlY StArTeD ThE CaR WhIlE My gUyS HaNdS WeRe iN ThE EnGiNe Maybe, tell people to not to start their cars or something, or make them get out and wait in the office if it s that much of an issue.I ll just utilize local shops from this point out
michael abrajano
4 months ago
The best oil change i ever had!! Highly recommended! They also gave me a military discount!! Thank you!!
Rob Cyr
5 months ago
Fast and Friendly service prices are good and expected from a chain lube . Beats going to the dealer and waiting six weeks for an oil change
Justin Lindsey
10 months ago
This was my first time using these guys and they were fantastic! When I arrived to have two tires replaced I discovered that I had misplaced my lug nut lock key and they couldn t replace my tires without that key. They made multiple recommendations and after I found my lug key they even stayed after closing time to ensure my tires were replaced. Professional and courteous staff! I will definitely be using them again and highly recommend their services.Service: Tires
Holly Tull
5 months ago
The crew and management at auburn, mass jiffy lube. We re excellent, and I would definitely be a repeat customer. Also we will refer family and friends
Peter Tran
a year ago
They were really nice but they forgot to put the screws back on the plastic shield. Didn't realize until a few days later when I heard a scraping sound when I drove on the highway. Couldn't even fix it myself because they took the screws.Service: Oil changeService: Oil change
Julia
6 months ago
Posting a review for my husband as he does not have a google account, last month he received an oil change in his good year work truck from here 8/16 initials (RA) days later he started noticing oil stains on the cement where he was parking but didn t think anything of it, a couple days after that he had a huge puddle under his truck, so he went under the truck & observed the oil filter was completely loose not even hand tight, so he tightened it him self as he was losing a lot of oil, a couple weeks later he went back for a top off because of course his truck was telling him he was low on oil, as he told them his truck lost alot of oil due to his oil filter not being installed properly instead he was charged another 200$ for another oil change ( even tho it was his work truck this was taken from his own money as his company just paid for an oil change less then 30 days prior) with no explanation on why his oil filter was not installed properly & why his oil was that low after just 3 weeks of getting his oil change he paid it and went on his way & unfortunately only went back because he thought he was getting a top off, he will NEVER go back here & just wanted others to be aware for people who arnt able to slide under their truck or car and see the issue.. they may leave your oil filter uninstalled properly & their goes your engine or they will charge you AGAIN to do the job right the second time. second Oil change should of been free of charge not very good customer seevice or good service it self!
Thomas Wright
a month ago
Awesome. Couldn't complete job, did lot of work and dint charge me a cent. Very honest.
Trevor MacKenzie
8 months ago
Auburn ma did a big brake job for me. New calibers new brake line rotors and pads. Did it quick and got me right back to commuting to work. Nicest people I ve experienced at a jiffy lube as well. Also a woman was there for an oil change and the manager came out and said you were here 2 months ago and have only gone 1000 miles. How about i top off your fluids and we ll see you in a couple thousand. Very nice to witness. No doubt she ll be a customer for life.Services: Brakes, Oil change