Bertera Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Freedman
11 months ago
Took my car in for an oil change and tire rotation. Was told it would take about an hr and a half. After and he and forty minutes I asked for the status and they told me they didn t start yet. Zero communication when they knew I was staying at the dealership until the work was done.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Erin B
2 years ago
Every Nissan service location I ve been to has been great, and Auburn is no different. Top notch service and attention. There was a delay in my repairs due to business only. My advisor Shawn did an excellent job of keeping me in the loop and setting up shuttle transportation for pickup. Thanks so much!!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Paige W. Shaw
2 years ago
Friendly and efficient. I liked the salespeople that I bought the car from to the service personnel who get my check ups and others things taken care of in a prompt, timely fashion. John Shaw is my #1 go to guy. Overall they make everything easy for you. I appreciate that.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Dianne Chakarian
2 years ago
Anthony at this location was very professional and so helpful. First time being at this location and look forward to coming here in the future. Anthony was very kind, helpful and was not looking to make money and sell a car just so he can get a sale. He was very thoughtful and really cared about his guest. He was very kind, caring and patient. If anyone is looking to look for a car please ask for Anthony T

  Selina Thompson
2 years ago
Great customer service throughout the dealership. Shawn in service is friendly, and will take care of your needs, and explain in detail, very thorough. Al is my favorite sales associate, he gets it done!! Amir wraps it up awesomely. Bertera's is highly recommended!!

  Dean H
a year ago
LEASE BUYOUTI have leased cars since 1994 and from this location since 2013 and have been very satisfied. I decided to buyout my 2019 lease due to the positive equity in the car and the high costs to buy or lease a new car. I met with Amir, one of the two finance managers here, and WOW, what a pleasant experience. Amir was super friendly, completely transparent with costs, fees and interest rates ( which were all very reasonable ) and went above and beyond to find me the lowest rate possible. I would recommend the dealership for all your Auto needs, buying, leasing or re financing. Thank you Amir

  Nicholas Leone
2 years ago
I stopped in to Bertera Nissan when I was having trouble with my Rogue on the Pike and basically limped the car to this dealership. I'm from New York and was a couple hours from home. I was at a loss and they were the closest Nissan Dealership off the Pike. I waited for them to open and explained to Alexandria what was happening. She immediately got my Rogue looked at, diagnosed the issue and got me back on the road within a few hours. I can't thank Alexandria enough for helping me out as they were literally my only hope to get back on the road. Excellent customer service, honest and fair!Services: Auto engine diagnostic, Auto engine tuning, Engine repair, Oil change

  Tara FJ
a month ago
Service department doesn t answer the phone!

  Karla Cicero
2 years ago
I just want to say Caitlin V. at Bertera Nissan s service department is wonderful. This was my 3rd service with Bertera and it was my best! She is honest, thorough and a delight to work with. She followed thru on EVERYTHING. Services: General repairs & maintenance, Wheel alignment, Oil changeServices: General repairs & maintenance, Wheel alignment, Oil change

  Raven Olivia
2 years ago
I came from another state just for the deal this location offered. We were helped and taken care of professionally. Our sales rep was very knowledgeable and eager to assist us in our vehicle purchase.

  Jeremy Nevers
a year ago
Still no resolution on the problem they did to my car. Told me to call. Manager will not come to the phone. Very unprofessional. Do yourself the favor and stay away.Service: General repairs & maintenanceService: General repairs & maintenance

  Mathew Duszak
5 years ago
They always take great care of me. Shuttle service is great. Fresh doughnuts every morning from a legit doughnut shop. I drop my car off, grab a doughnut and a coffee and they bring me to work. Then they pick me up in the afternoon when my car is done. perfect

  Shawn Sanders
2 years ago
Great place and honest people. Hans in Auburn took me carefully through each step. He was amazing and I would definitely go back there !!!

  Anthony Thompson
2 years ago
I bought a 2018 Titan. Love the truck!! They made it so easy. They make you feel like family before during and after the sale.

  Ben Munroe
2 years ago
Told me my car would be ready Thursday, had to call them twice (the second time only 20 minutes before they closed) before I found out it wouldn't be ready that day. Completely unprofessional

  debi mangi
2 years ago
We bought a used car here. We found a non working back wiper which they repaired. Even have service to drive you home during repairs. VERY helpful.Service: General repairs & maintenanceService: General repairs & maintenance

  Brian Smith
2 years ago
Great deal on a used car as my oldest sons first vehicle. Will definitely be shopping with Bertera again in the future.

  George Holt
2 years ago
Dennis the Service Manager is very fair and respectful of your time. I continue to give my business to Betera Nissan Service because of him.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Body & Trim, Brakes, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Body & Trim, Brakes, Brake service & repair, Oil change

  Pam Banks
2 years ago
Went for an oil change tire rotation and new windshield wipers. They finished in a timely manor however forgot to change the wipers.Services: Tires, Oil changeServices: Tires, Oil change

  Catrina (Trina Lynn)
2 years ago
They're a great dealership but they take a long time sometimes.

  brien srnka
2 years ago
The service department quickly and professionally readied my new car for delivery.

  Omar Castro
6 months ago
Efficient services and customer service

  Denita Murphy
2 years ago
I purchased a vehicle and everything went smoothly.

  Emma Demuth
a year ago
I just got my sticker for my car. Was in and out in 30 minutes.

  Kya Knowles
2 years ago
Great dealership!!! Amir, kyle, and mike are the best.

  Dan Ritchie
2 years ago
Dwayne was awesome! Had a great experience!

  Nick Nimtz
5 years ago
Just don't. Do yourself a huge favor and do not buy a Nissan, and do not deal with Nissan dealerships.

  Ed Martin
2 years ago
Bought new car.. Awesome place

  Vicki Sei
2 years ago
I purchased a new 2021 Nissan Rogue.

  Amy Robidoux
3 years ago
Guys are great there !