Universal Auto Repair and Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pam Snyder
3 months ago
5 star service! Had the BEST car buying experience. Both Andrey and Tom went above and beyond. Each went way out of their way for me. I couldn t have asked for more. Thank you Gents!

  Chris Hong
3 weeks ago
Throughout my life, I've relocated numerous times, necessitating the search for a trustworthy mechanic shop that offers expertise, fair pricing, excellent quality, and top-notch customer service a shop who is genuinely concerned about its customers. I'm pleased to say that Universal Auto and Tom meet all these criteria. They have earned my repeat business, and I wholeheartedly recommend their services to anyone.

  Angela
2 months ago
Amazing mechanic is the Ashland area. Got me in on the same day and did a pre-purchase inspection for me. The price was right and they were extremely nice and explained everything very thoroughly. I recommend them to anyone in the area looking for a mechanic. Thank you!

  Valerie Hanson
4 months ago
Tom the owner and Andrey the salesman are excellent to work with. We are so pleased with the Honda CR-V we bought last month. Tom and his staff made purchasing our car stress free.

  Mikita K
7 months ago
I recently utilized the auto service provided by Universal Auto Repair and Sales Inc, and I'm pleased to say that the experience was excellent. All the promised work was carried out promptly and professionally, aligning perfectly with the described services and timeline. I'm genuinely satisfied with the outcome and would certainly choose them for my future automotive needs.The only slight concern I encountered was the scheduling process. While the service quality was top-notch, it's worth noting that appointments are typically scheduled a few days in advance, so if you're looking for a next-day appointment, it might require a bit of planning. Despite this, I found the overall service to be reliable and would highly recommend Universal Auto Repair and Sales Inc for their efficient and effective automotive solutions.Service: General repairs & maintenance

  Maize Restoration Restoration and Roofing
4 months ago
I have been taking my truck to Tom for about a year. Always professional service. Universal auto repair sales provides customer service at the highest level! Thanks, Tom.

  Will Moik
7 months ago
They told us we needed to replace our rear brake pads. After changing those they told us we needed to replace our front break pads. Instead of getting these replaced as well, we went to a Subaru dealership and they told us our front break pads had more than half their life left and there was no need to replace them. If you need a trustworthy mechanic, this is not the place.

  Thomas Opp
8 months ago
I recently purchased a car from Universal Auto Repair and Sales and leave satisfied with the experience. Andrey was my main contact, and he was very accommodating with my request for a pre-purchase inspection. He also provided service records of all of the work his team put into the car as well as a Carfax report on the vehicle's history. An independent mechanic confirmed the level of craftsmanship and care the mechanics put in to the car prior to listing. The price was more than fair, the description of the car's condition accurate, and the process efficient. I wouldn't hesitate to purchase another car from Universal Auto in the future.

  Marco Rosa
10 months ago
I had an issue with the rear brakes in my truck, Tom was able to fit me in right away.the Work was done quick, he repaired the rear brakes and I had my truck back in no time. I'll definitely be back for all my maintenances and repairs.

  Francis Coffey
11 months ago
Just wanted to give a shoutout to Kevin and the crew over at Universal Auto! They helped us out numerous time recently when my wife s car unexpectedly didn t start. They quickly got us back on the road and great to work with!

  R.J. Megesi
2 years ago
Amazing! It is so rare to experience excellence.One year ago I purchased a used Lexus SUV here. It has been impeccable. I showed up hours after the add was posted to put a down payment. Good thing I did, because they had other offers for thousands more than they were asking. Some dealers would have accepted those higher offers, but because I was first, they did the right thing and told those people that the car had been sold.After that I pointed out that the car had several small issues (TPM, A/C), and they fixed those issues per their policy. Amazing.I searched the entire country for a specific model of vehicle, it had to have specific features, had to be rust free, and in good condition. I did not expect to find it in my back yard, lol. It appears that these guys (Andrey I'm nodding to you) have great taste and knack to be able to find these great vehicles. They did an amazing job detailing the car, and they performed the important maintenance items (timing chain and water pump) before listing it for sale.I would not hesitate to take a car here for service as the guys in the shop were very good, and pleasant to deal with. I would also not hesitate to buy another used car here.The transaction process was very easy, and they were able to get the paperwork done very fast so I had plates. I needed to take the car on a road trip, and they were able to get everything done quickly so that I could have the car.After a year of owning the car I have had no issues, and continue to be impressed with the value of the vehicle I purchased.Thank you guys and keep it up.Services: General repairs & maintenance, Body & Trim, Engine repair, Auto detailing, A/C installation & repair, Auto interior vacuuming

  Reid Jones
a month ago
Honest and knowledgeable. Will be using universal for all of our auto needs.

  roberta
3 years ago
Do not hesitate to buy a car from these people. I came here because of reviews. I always buy used cars and I will definitely buy again from here.They are the easiest, most pleasant people to deal with. Cars are in great condition.After we bought our car we got it inspected.Although it passed inspection , our mechanic heard a noise on test driving it and suspected it was wheel bearings.I contacted them and without any issuesAndrey and Kevin took care of it .Very trustworthy and respectable people .Please dont hesitate to buy or have service from them .

  Thomas McLeod
10 months ago
My family and I have been using Universal auto for years. They are all stand up guys and will not try to upsell you on anything. If they say that you need something done on your car, you can take it to the bank that you need it done.Services: General repairs & maintenance, Engine repair, Brakes, Air conditioning, Oil changeServices: General repairs & maintenance, Engine repair, Brakes, Air conditioning, Oil change

  rob r
5 years ago
My wife and I purchased a used 2008 Audi Q7 from Universal Auto in April 2018. We live in South Dakota so had to buy the car without inspecting it first, which I was very apprehensive about. The specific car we wanted (Q7 4.2 liter V8 with adaptive air suspension and low miles, Audi only made them in 2007-2009) is very difficult to find so we had to compromise and make the purchase without seeing or test driving the car.So after some back and forth with Andrey at Universal, who was very responsive and helpful throughout the process, we pulled the trigger and made the purchase. We had the car shipped to Denver (6 hours from home) where we picked it up.The first thing I noticed was a blinking yellow light on the dash panel, indicating a suspension malfunction (adaptive suspension allows you to select different driving modes and different ride heights to optimize performance in varying conditions - all of these options were not select-able and the suspension was not working). Upon arriving home and having the suspension looked at by a trusted local mechanic, it was determined that the air compressor and relay for the suspension were shot and needed to be fully replaced. The bill for this was $1700!!!Needless to say, we weren't very happy to have such a serious issue with our new car. I contacted Andrey and let him know the situation. He was adamant that the vehicle and suspension worked prior to shipping, which I believe he was being honest about. I think this was just one of those rare situations that maybe the compressor was on its last leg and happened to fail in transit.Universal ended up sending us a check to cover the repairs.This is a legitimate dealership that values their reputation and goes out of their way to take care of their customers. I would highly recommend them them to anyone. No dealership can guarantee that a 10 year old car won't have issues, even very soon after purchase. Things happen. But what makes a great dealership and one I want to do business with is the willingness to do the right thing and take care of their customers. That's Universal Auto.If you're considering them for your car purchase, I would definitely recommend them.

  Nadya Akashkina
4 years ago
The entire staff at Universal Auto Repair were professional and helpful. Repairs were done in a timely manner. They were able to accommodate our last minute schedule needs. They always know what to do and don t push for extra work to be done though they may recommend it. Very nice to work with.

  Janet McKetchnie
3 years ago
Everyone needs a mechanic they can trust. I've been using Universal Auto for years. They take great care of my 2007 Honda, and never try to sell me any service I don't need. You will not be disappointed. It's good to know good people!Service: General repairs & maintenanceService: General repairs & maintenance

  Brian
5 years ago
I couldn't be happier with my car buying experience at Universal Auto. They are super friendly, knowledgeable and honest. They will go out of their way to make customers happy. It was totally worth the long drive to buy my car from them. Don't hesitate to contact them. Nick and Andrey will take care of you. Thanks again guys!

  Suzanne Shaps
4 years ago
This is my favorite shop ever, and I'm 60 years old and have lived in a lot of places with many shops, so that means a lot!The excellent service is almost beside the point -- those of us who have been taking our cars to Universal know that the service is excellent, only repairs that are needed will be recommended and performed, and all at excellent prices. And you will surely find that at other places, too.What makes Universal special are the personalities of the owner Nick and the other people who work there. If you are a walker, downtown Ashland is a nice place to meander around. And best of all? TEDDY THE DOG is coming back at Christmas!So if, like me, you are someone who waits around for your car to be fixed, you may, like me, find that you actually enjoy that time.And your car will be better for it, too!

  Mandy Fraifer
5 years ago
Let s face it, car troubles suck... but Universal Auto Repair came to my rescue today. Great service and super knowledgeable! They we re sure to give me all the information on what my car needed and at a very reasonable price. Kevin was a pleasure to work with, he kept me updated through out the day and explained in detail what was being worked on. I can t thank the guys at Universal Auto enough, 5 STARS!

  Deirdre Cuneo
5 years ago
I needed my alternator replaced, and another shop wanted to charge me well over what the job was worth. However, Universal Auto Repair quoted me a fair price. They completed the work very quickly, and the repair has held for over a month now. They were knowledgable, friendly, and helpful. I definitely recommend the shop.

  Mike Lawlor
4 years ago
I recently purchased a used Lexus ES 350 from Universal Auto Repair and Sales. Although a bit of a drive for me, I was interested in looking at this car given the condition and price. Upon test driving, I could see the car was well maintained and overall in excellent condition. Andrey was great to work with and I'm very happy with my new car and strongly recommend this dealership.

  lori blais
3 years ago
BMW drivers! Moving to Ashland with a German car, I was skeptical about who to service her. I drove by Universal Auto and noticed they had BMW s in the lot and knew I was in luck! Don t pay the $$$$ at the dealer! I ve trusted them for 4 years and couldn t be happier. Fair prices, great customer service and honest work.Services: Electrical repair, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, BrakesServices: Electrical repair, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Wheel alignment, Brakes

  Christine Roddy
3 years ago
I have found my new auto repair shop. Staff friendly and professional. The work to my Highlander was completed in less than 2 hrs. Universal was able to repair an issue for 32.00 when Toyota dealer estimated 321.00.

  Pavan Kumar
6 years ago
A honest and trustworthy place to get any repair work done. I have known Nick the owner of this place through a common friend and he is down to earth well spoken get job done guy. I have been taking my 2005 Accord for the last 6 years for oil changes and other mechanical works and would highly recommend this place.

  John Hewitt
2 years ago
We live in Portland Oregon and had been searching for a low mileage Land Rover LR3 for a very long time. Our intention is to modify it somewhat and use it extensively in our retirement for long off-road overland trips. When searching the internet my wife found that Universal had a 2008 model with ~49,000 miles which was also well priced.Having searched extensively and having viewed many local models that fell very short of the dealers descriptions and were over-priced we were really rather skeptical and nervous of purchasing from a second hand car dealer clear across the other side of the continent.Without going into too much detail, this could not have been a better experience for us. Andrey, was very responsive and reassuring and always dead straight with us. He arranged for a vehicle inspection by a local independent mechanic and immediately had repairs made based on the mechanics report which included changing control arms. All this without question and without changing price even though he had already agreed to discount the purchase price. Additionally, Andrey made paperwork simple and Fed-Ex'd paperwork to us on a couple of occasions even once we had arrived back in Oregon and had to make some paperwork 'tweaks' so we could register the vehicle in Oregon.Long story short, we took a red eye flight to Boston and an Uber to Ashland. Andrey had left the key hidden for us and we collected the car at about 6:00 Am in the morning and then started the drive to Oregon via our sons wedding in Colorado?The car was spotlessly clean, and Andrey had even filled the gas tank to the top. The car met all our hopes and drove flawlessly the 3,800 miles back to Oregon. We could not have been more delighted.Our thanks go to Andrey and the workshop for taking such good care of us. We cannot speak highly enough of them and their business integrity. We just wish they were our local garage here in Oregon.Thank you, Andrey.

  Tim Lawless
4 years ago
I had my CV boots replaced at Universal, the repair was quick and convenient. A few months later they became detached due to faulty manufacturing. Rather than deny the fault was caused by an inferior product (which they no longer use) , they stepped up and remained true to their warranty. While I know they took a large hit on the repair, they have earned my respect and, while it was unfortunate, have restored my faith as a repeat customer. They got me back on the road in record time, and I couldn't be happier to find an honest shop, a rarity these days.

  Dariusz Sychtysz
7 years ago
They're the nicest mechanics I've ever had the pleasure of doing business with. Their prices are fair and if they find nothing wrong with your car they let you know. For instance, a while back I thought my rear brakes were bad and making a low pitched grinding noise. Turns out dirt had just gotten caught inside. The guys at Uni Auto cleaned them up and just charged me for the oil change I had asked them to do along with the rear brake change and maybe like $30 in labor as well for jacking the car and removing the tires.All of the repairs they've done on my car over the last 4 years have all been quality work.Highly recommended for anyone new to Ashland looking for a good place for auto repair and maintenance or anyone who feels like their current mechanic is taking them for a ride.

  Tyler C
6 years ago
My wife and I just moved to the area and were looking for a mechanic. These guys were not only professional, but they also didn't try to sell me on repairs that I didn't need. Plus the ones I did need were fair priced and I didn't feel like I was taken for a ride.Not only all that, but my hours didn't match up to their's and they were able to accommodate without any additional hassle.I'm definitely going to have my future repairs done here as well as tell my wife to go here as well.

  Jonathan Beck
7 years ago
In the short time I have lived in Ashland I have made this place my go to for my 2012 Honda Pilot. I initially went for the brake deal they were offering, it was half the price of the dealership where I was taking my car consistently. I have now come to find that these guys are honest in everything that they do in terms of what should be done and what can wait. I never feel forced into doing unnecessary work and they are always reasonably priced. In some cases even going the extra mile for no charge. During a routine battery replacement I had noticed the next day that 3 of the 4 bolts on the air filter housing were sheared off by the previous service appointment at Bernardi Honda in Natick. I brought this to their attention the next day to merely check and see if it was a problem they encountered during the battery replacement and they recalled noticing it. Despite not being a game changer they apologized unreservedly for simply not notifying me and just fixed it for me for no charge immediately on the spot. I have already recommended this business to others. One friend has already taken advantage of their services with his Honda minivan and have complimented me on my review of them and were so pleased with the work that they would make the 40 minute drive to have all their work done here again. I'm almost tempted to bring my 2008 BMW 528i here but I have a very reliable BMW specialist already. This place has officially made me put my dealership in the rear view.