Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kate Hegarty
a week ago
This company false advertised and lied to my friend about the price when picking her car up. They said that the price was $35 when it was actually $75 and also had said it was open 24/7 but charged her extra for picking her car up after hours??? Inconsistent and unprofessional
Chloe Blauner
2 months ago
the most predatory towing company in the history of the world. literally goes through apartment complex parking lots that are more than half empty with a flashlight trying tow any car they can. not sure how that s legal. super creepy and terrible.
Jake Schwartz
4 months ago
I d give it a half star if I could. Had to wait shy of an hour just to get my car back, during after hours (anytime after 5) you are slapped with another 75$ chsrge. Not sure how this robbery is legal. Total of 218 to get my car back! Thanks guys! Scammers.
karley nelson
a month ago
Was left stranded on one of the coldest days of February after being in the woods for only half a hour because these guys towed mine and my friends car without leaving any notice or calling us to tell us. Watched them drive by with both our vehicles on the bed of their tow. Towed our vehicles not even 10 minutes to their place in Amherst just to charge us EACH $300. Complete robbery and I hope this place gets audited then shut down.
Jason Park
7 months ago
These guys towed my car during one winter and damaged my front bumper. They claimed that they did not caused the damage but who else would have if my car was perfectly fine the night before downright scammers with predatory towing schemes. Everyone who works there are greedy who don t know how to live a honest life
Dorka Jim�nez Almonte
2 months ago
Excellent service and staff. Nick went above and beyond to help us in a very difficult moment. Thank you!
Micah Slade
2 months ago
Textbook definition of predatory towing, will charge you $200 to move your car 0.05 miles
Dawn Carson
8 months ago
I only went with my step son to get his vehicle and they were very nice to him given the misinformation he was given the day before that made him pretty angry. We got the run around, but in the end they were super nice and apologetic.
Joe
2 months ago
Scammers and thieves with nothing better to do than to steal your money
Kyle Love
2 years ago
I had my car towed by them on my first day of work at UMass Amherst. It was after hours and there was nobody in the lot when I showed up to claim my car. I called them and somebody came down within 10 minutes and released my vehicle he warned me it would be an after-hours charge that it would be cheaper to wait until morning but I had no other way home and I was being reimbursed by the college. I appreciate him looking out for my wallet and the prompt service of him coming down directly to get me on the road.
Ja Son
a year ago
Predatory towing company!!!Ben needs to be fired immediately!!!Terrible customer service, rude, disrespectful and money hungry. My car got towed and even though I have AAA they want me to get it towed by them so they can charge extra tow fees on top of the ones they already charged me for towing unrightfully in the first place!Legal extortion, These guys are proper crooks.
justice free
a year ago
This place is honestly one of the worst businesses that I've ever stepped foot in. First of all, I had my car towed by the owners son who scraped the front bumper on the tow truck, when I confronted him about it he claims it was scraped by a curb. My car also had significant damage to the front end making it nearly impossible to drive, the first thing he said to me when I went in was " what did you hit last night". I had 2 friends in my car that vouch for the fact that the car was perfectly drivable before they got their hands on it. AGAIN NOBODY HAVE THIER CAR TOWED BY THIS COMPANY!!!!Overpay!!!
Julia Carey
2 years ago
Awful service. I waited in line for a half hour for a guy to let me pay for my car. Just as I was about to pay he told me to leave because he was the only one in the office and he had a call to go to. It was just me left. I had a shift starting in a half hour and explained that I did not want the extra fee and my shift ended after hours. He did not care and told me I needed to leave. All they want is to take your money. If you can avoid using their service DO.
Bridget Bill
2 years ago
I ve needed a couple of jumps because my car battery sucked, and these guys were always quick- longest I was waiting was like 20 mins. Only real complaint I have was they re expensive. I mean, 65 for a jump is kind of ridiculous.Services: Battery service, BatteryServices: Battery service, Battery
lilac dew
6 months ago
Literally capitalist scum that charge a stupid amount of money because they know you have to pay.
Dolla Doolittle
2 years ago
I called Pioneer Valley AAA and Ernie's came from Amherst to Leed's to tow my car. They didn't charge me extra. I have towing with AAA and they took it to the dealership in Greenfield. It took a little longer than anticipated but I was happy with their service. The tow driver called and let me know when he would arrive. I am baffled by all the negative comments.Service: Car towing
Jerry Camerota
2 years ago
My vehicle got stolen and it's still there. They got to go by their rules. They're only doing what they have to do.They seem like very nice, genuine people though.
Turtle Lover1077
11 months ago
Probably going to take these scammers to court for illegal excessive charges. Way to kick a man while he's down, ernies. I hope you get audited.Service: Car towingService: Car towing
Af Hdf
11 months ago
Just a predatory towing company . More of a con artist than a towing business. I would trust epstein with my kids before I trusted ernies with my car.Service: Car towingService: Car towing
Manuel Marentes-Taradji
2 years ago
David the driver was extremely rude. I had been waiting inside to pick up my car for 30 minutes. As the person in front of me was talking to them they received a call to tow a vehicle and kick us out and told us we needed to wait an hour to get our car. They did not even allow us to wait inside even though we had been there prior to any call.
David Marsh
5 months ago
Horrible business, horrible employees, they deserve to be shutdown
Chenoa Malulani Charpentier
3 years ago
My husband and my two year old went out for an hour long walk in the woods. We came back to find our car was towed leaving us stranded in 40 degree weather with no car seat to transport our child. People who saw us hiking told them we had a child with us but they still decided it was necessary to take our car then charge us hundreds of dollars to get it back. People are really struggling during these difficult times but I guess this company doesn t give a damn as long as they get their money.
pyotr kropotkin
2 months ago
Steal from the poor, give to the rich type company
Carlos Otero
a year ago
They are expensive,they wanna change u for everything, just to take out my car ,6am to 3 they charge me,200+45 to take out the gate+35 because they was gonna close at 5,
Kari T
a year ago
Best place around the 5 college area fast service Staff is friendly during a stressful situation my family was at ease to know we were in good hands
Landy
2 years ago
This place is the definition of a predatory towing company. If you have to deal with Ernie's (Do not do it by choice) make sure you see a receipt before you pay anything and do not sign anything until you see your car.
aidomack01
a year ago
Told me it would be 800$$$ to open my car because I had locked my keys in there. I found a local guy who had the tool to help thank god!Service: Car towingService: Car towing
J G
3 years ago
Terrible customer service , rude , disrespectful and money hungry. My car got towed and even though I have AAA they want me to get it towed by them so they can charge extra tow fees on top of the ones they already charged me for towing unrightfully in the first place !Services: Car towing, Long distance hauling, Local haulingServices: Car towing, Long distance hauling, Local hauling
Nick Capra
a year ago
Guest pass in a vistor lot and still got towed. Nothing better to do. Joke of a company
Ben Wu
a year ago
Tow ur car for nonsense and charge u unreasonable amount, they r thief!